HubSpot CRM

Avantages

Easy to setup and manage. Everything is configurable. Dashboard and reporting are easy to use and fetches from existing data sources within CRM

Inconvénients

Certain limitation in using the properties and workflows. Such as having an age field (Not DOB calculation).

Alternatives envisagées 

Zoho CRM et Klaviyo

Pourquoi passer à HubSpot CRM

Suite of modules in one CRM. Easy of management

Avantages

I like how well it integrates with other HubSpot tools, making collaboration between sales, marketing, and service teams feel seamless

Inconvénients

It takes some extra effort to customize everything for teams with more specific or complex needs.

Avantages

The ease of use and how everything could be done in the platform

Inconvénients

I cant think of anything that I didnt like.

Avantages

Easy to read, flows smoothly. Lots of options to customize my screen. Seem there are hundreds if not thousands of intergrations

Inconvénients

Sometimes can be overwhelming with the choices of what you can add to your command center.

Avantages

More in depth customer information with significantly better customer communication.

Inconvénients

Nothing so far. Our experience has been really good so far!

Avantages

The data that you are able to get out of the system about a customer. When everything is connected correctly with all of your existing software systems and your website, you are able to provide your sales agents with extremely valuable information that they would only be able to get through a system like HubSpot. It increases the chance of closing a deal and converting a lead into a customer tenfold!

Inconvénients

It would be the price. It’s a tough sale for an agency to recommend to a client who has never used a CRM before and does not understand the value of having a system like this.

Avantages

HubSpot excels in many things, contact/company/deal creation and association, email marketing, and automation. HubSpot really shines once the "Workflow" features are activated. Users can create automation that are, quite literally, only limited by your imagination. For example, form submissions on your website can lead to automated emails, adding a contact to a list, a sales pipeline, or hundreds of other things!

Inconvénients

Ease of use.

Employees require a decent amount of onboarding to use HubSpot, and as your database grows, can become quite overwhelming and confusing to new employees. There are so many features and details that if a company doesn't have proper documentation, new employees can make quite a few mistakes with their data quite easily.

Avantages

Hubspot is easy to get started with, and a very full featured platform. It does basically everything under the sun, though I don't think it is necessarily best in class for anything. It feels optimized for small businesses with relatively basic needs.

Inconvénients

The pricing appears very reasonable at first, but over the years they've added so many gated features that it turns out to be much more expensive than it seems.

Alternatives envisagées 

Salesforce Sales Cloud

Pourquoi passer à HubSpot CRM

Hubspot ended up being significantly cheaper than Salesforce

Avantages

What I like most about HubSpot CRM is its simplicity combined with powerful features. It's easy to set up and start to use right away, which makes it accessible for colleagues with little to no technical background. The visual sales pipeline is intuitive, allowing you to manage deals, track progress, and get a clear overview of sales activities at a glance.
It si easy to book meeting,s end pre-set emails, create tasks for others. Very very useful.
And I love the contact creation via the phone app. It is so easy and intelligent.

Inconvénients

Eventhough you can set up quote templates and allows to set up the deals, it is not possible to set up a multi-step Quotation process flow that allows to select language, then select product, then subscription levels, service budget etc etc and at the end to have a quote ready to go.

Avantages

HubSpot is really easy to implement and has the features that my team needs. We have been able to onboard multiple account managers, and make sure they get up to speed quickly. The CRM is very intuitive, and one account manager can leave information for another to make sure deals are always being closed.

Inconvénients

It can be a little pricey on the monthly budget, but with the way it is used, it can be worth it.

Avantages

What I like about Hubspot is that is can hold several pieces of information about a client all in one spot. Having a place where you can look and see almost everything is great and it links different integrations.

Inconvénients

There isn't really any cons other than if you are not using the free version to utilize all the tools then the price could add up quickly.

Avantages

Integrating HubSpot CRM into our workspace systems and tools was a paramount resolution. We have reaped so many benefits since day one of deployment. The comprehensive project management tools incorporated in HubSpot enable us to navigate through the numerous stages of project execution. It enable us to track progress, seamlessly allocate resources and ensure that we complete our project tasks on time. Additionally, it has centralised all our data including cast project information, product design docs, contract and customer information making this information accessible to the entire team. We highly appreciate the powerful marketing automation tools. They enable us to create result oriented marketing campaigns and follow leads from these campaigns. It is also easy to now keep clients informed about new products. The sales cycle has therefore smoothened and become more efficient providing our sales team with accurate insights of prospects. The reports on sales performance and customer engagements enable us to strategically plan and address business issues. HubSpot CRM has enabled us to build on our creativity to our own advantages. We have fully polished and customized our dashboard to only display our metrics and KPIs. This provide us with a wide vie if our performance on realtime

Inconvénients

HubSpot CRM stands out from the rest of systems. It seamlessly integrates with our design tools and project management tools enabling us to create a more unified workflow that has eliminated manual data entry. Also we have b en able to scale it and add features to operate our complex environment.

Avantages

Hubspot is much more streamlined and easier to navigate after some of the recent dashboard updates than it was in it's previous legacy view. Some of the best things about hubspot are it's tiled deal summary, it's customizable reports and dashboards, and the ability to easily assign tasks and tag other users in the interface and on contacts, tasks, deals, and leads.

Inconvénients

The outbound prospecting sequences are not optimized for true sales professionals. You do not have a way to sort by opens, clicks, or emails on the sequences, and have no export feature to reenroll or tag these leads to dive down deeper. If I'm targeting 100+ contacts per sequence, I do not have the time to manually review who opened the email to call, or reenroll into a new campaign based on the success or failure of the last one. This would be an amazing feature once added to really make prospecting better integrated with Hubspot.

Avantages

The CRM is very easy to use and is perfect for small businesses that require basic functionalities. You can see when someone opens your email, clicks on your link, and track other activities when integrated with your website. It also allows you to store a lot of information about your customers.

Inconvénients

While the initial cost is free for small businesses, advanced features can become quite expensive. There is also a learning curve associated with mastering these advanced functionalities

Avantages

The intuitive interface, comprehensive features, and robust automation capabilities are what I liked most about HubSpot CRM.

Inconvénients

One drawback I found with HubSpot CRM is that some advanced features may require additional payment beyond the free version, which could be a limitation for budget-conscious users or smaller businesses.

Avantages

The ease of use and automation features were standout. It simplifies lead management, tracks customer interactions, and automates follow-up tasks. The integration with email and marketing tools also saved time.

Inconvénients

While it’s powerful, some advanced features are limited in the free version, and full functionality requires a paid plan. This might not be ideal for small businesses with budget constraints.

Avantages

HubSpot CRM has very efficient conversation tools that ensure smooth communications and sharing of information with customers and clients. It has an analytical tool that gives accurate performance insights on how to optimize customer engagement and improve relationships. Customizing HubSpot CRM is easily possible which helped us get a perfect solution for our relationship management needs.

Inconvénients

We have never had any case with HubSpot CRM to this moment. It has been a smooth ride all along with no dislikes.

Avantages

I like how hubspot crm serves as a database for all our records in our business. We have all information from our customers from there. Wveryone gets the chance to see. No need to cc my boss like in a typical email. They can see it and sometimes just take over when I'm off. It is very user friendly and has very great features.

Inconvénients

I just dislike the fact that the system won't load without internet. There was one time that I was in an area without signal. I need to get the customer's phone number so I can just call them because rhere was no internet signal. But wasn't able to. But it's fine and understandable. Everything nowadays needs internet to fully function.

Avantages

Easy Setup, alot of a options before requiring an upgrade to a paid account.
supportive account managers
easy integration for email or gravity form capture.

Inconvénients

nothing really worked straight out of the box.

Avantages

I liked HubSpot CRM for its user-friendly interface, powerful free tier, seamless integration with other HubSpot tools, and strong customization options. It also offers useful automation, reporting, and support, making it easy to manage and scale customer relationships.

Inconvénients

The main downsides of HubSpot CRM are its potentially high cost for advanced features, complexity in pricing, and some limitations in deep customization.

Avantages

What I liked most about HubSpot is its dashboard. The contact and company dashboards offer advanced filtering and are very easy to use.

Inconvénients

HubSpot Sequences could be improved in terms of reporting, as it mainly provides a high-level overview of sequences and templates without detailed A/B testing reports unless you manually check each sequence. Additionally, if you need to update an email in a sequence, you have to start from scratch, and there is no option to automatically re-enroll previously enrolled contacts. You'll have to manually re-enroll them in the updated sequence.

Avantages

Allows our firm to improve overall organization of our client details and associated business. It creates an efficient eco-system for all of the essentials!

Inconvénients

Our team has appreciated so much of what the system offers. We have not encountered any items that we would particularly change, however only on a few accounts had we hoped to be able to speak with someone in support on call but it was not an option at the time.

Alternatives envisagées 

Salesforce Sales Cloud

Pourquoi passer à HubSpot CRM

HubSpot met all of our objectives and was price aligned!

Avantages

What I appreciated most is that the software encompasses the entire customer journey, from lead generation to customer service, eliminating the need to switch between multiple applications.

Inconvénients

Due to the specifics of our business, it is inconvenient to make Quotations in HubSpot because each of our offers is unique. This includes the prices of custom product layout (picture), product, software, follow-up service, and installation services, which differ by country.

Alternatives envisagées 

monday CRM et Salesforce Sales Cloud

Pourquoi choisir HubSpot CRM 

Due to a lack of sequence management. We needed a better outbound management solution.

Logiciel antérieur 

Pipedrive

Pourquoi passer à HubSpot CRM

We chose HubSpot because our Sales Manager had a good experience with it previously, and we read many online reviews that praise it. The company's sustainability and multitude of integrations were also important to us.

Avantages

HubSpot CRM allows us to keep our clients contacts and details well organized making it possible to give every one of them a personalized experience. It has excellent information sharing and conversation tools that help us communicate effectively with our clients during the entire period of doing business. HubSpot CRM reporting functions provide very resourceful reports that allows us to monitor the performance of our interactions with clients and the services we are offering them.

Inconvénients

We needed access to the premium features but had some financial constraints. They should improve the features available to the low cost plans.

Avantages

Hubspot has an amazing number of integrations and the apps it doesn't have native integrations for, it is very easy to automate using tools such a Zapier and Pabbly

Inconvénients

Outside of the free tier the pricing gets very expensive

Alternatives envisagées 

Agiled et monday.com

Pourquoi passer à HubSpot CRM

Hubspot is legendary; everyone knows of it, and it integrates with so many other Apps.

Avantages

Hubspot CRM offers comprehensive reporting tools that enable us to generate updated insights that help us improve our customer relationships. It provides efficient live visual boards that offers real-time view of all our sales and customer interaction activities. Hubspot CRM has a live chatting feature with auto-replying ability that help us to engage with our customers quickly using instant messages. It is very flexible and easy to customize to match with our ever changing CRM and sales management needs.

Inconvénients

The ride with Hubspot CRM has been smooth. No hiccups encountered and nothing there that does not suit our needs.

Avantages

Hubspot had great features even on a free plan. The more I upgraded, the more automated the software became. The ease of use with the CRM was great and I loved how HubSpot was able to integrate seamlessly with other software.

Inconvénients

I was not a fan of the email marketing as it was extremely expensive for what it did.

Avantages

HubSpot CRM has excellent communication tools like live chats and video calls that makes our communications with prospect students very smooth. Its analytics and reporting tools provide us with meaningful insights that help us improve our interactions with students to build strong relationships. It has personalized interactions tracking features that makes it easy to follow up on our engagements with prospect students. HubSpot CRM is very flexible and we had easy time customizing it to fit our needs.

Inconvénients

We have not encountered anything less useful in HubSpot CRM. It has never given us any challenges and there has been no complaints.

Avantages

I really love the email function within Hubspot CRM. It is extremely easy to email multiple contacts from your customers. Managing and completing tasks is also great with Hubspot. Keeping track of files that are relevant to clients is great and overall it is a great UX.

Inconvénients

From a Customer Success standpoint, it is a little limited in terms of tracking health scores and managing client relationships. You are unable to tell when a client is 'unhealthy' and therefore, which clients need more attention. Tracking email threads can also be a little difficult as the same email will display multiple times, rather than just in the one thread.

Avantages

The ability to integrate within other platforms utilized within an Organization. This is incredibly helpful to prevent from having to create extra spreadsheets, or use mannyy different platforms to communicate efforts and work. I also greatly appreciate the pipeline features. HubSpot Knowledge base is also an incredible "upskilling" tool to take advantage of.

Inconvénients

I do not feel that when you select "monthly" in a quote, or pipeline total, that it calculates accurately with 4.3 weeks in a month, so often times, HubSpot may reflect a smaller pipeline by a few hundred or thousands in comparison with actual pricing expectations.

Avantages

It's very intuitive and easy to use. Lots of free options too. I used to organise contacts and manage when I last contacted each person and their details or notes.

Inconvénients

Sometimes it was tricky to setup. For example there is no entrepreneur option, they have to have the contact details for a person and then assign them to a company as opposed to just combining these into one with a entrepreur/sole trader option.

Alternatives envisagées 

monday CRM

Pourquoi passer à HubSpot CRM

Trusted by Mark Cuban and other big name characters. Youtube videos and support is plentiful. Seemed the obvious choice.

Avantages

The systemnis really easy to set up, with a plethora of customisation that can be done. Creating views purely for your viewing, and seeing last interactions is key.

Inconvénients

The level of addons is a littlw annoying. You get to grips with thensystem, realise you can do a little more and control thibs better, then you realise you need to buy an addon. Its a teir business model, but can be annoying when youre first getting to grips with the system

Alternatives envisagées 

Zoho CRM, Creatio CRM, Pipedrive, Dynamics 365 et Salesforce Sales Cloud

Pourquoi passer à HubSpot CRM

The pricing structure, free levels and ease of set up and use were thjngs that clearly set this apart. As a startup, there wasnt much knowlege/experience with CRM solutions so finding something that could cope with swift and easy onboarding was key.

Avantages

It's a very complete CRM package with lots of opportunties.

Inconvénients

It can be complex to set-up in a correct way. Building the right "Hubspot foundation" to work on for the next several years is very important.

Avantages

The biggest pro of HubSpot CRM for me is the record keeping of contact history in my contact records.

Inconvénients

Sometimes all the advanced features can be a little complicated, but there is plenty of support to guide you through.

Alternatives envisagées 

ClickUp

Pourquoi choisir HubSpot CRM 

A client used HubSpot and after being added to their account, I liked the more solid functionality of HubSpot

Logiciel antérieur 

ClickUp

Pourquoi passer à HubSpot CRM

A client used HubSpot and after being added to their account, I liked the more solid functionality of HubSpot

Avantages

I like how everything within the platform can be viewed and is highly customizable. The ability to create unique fields that help your business find data to make better decisions is a great feature.

Inconvénients

They are starting to expand to areas where they are not great and becoming just "good" in a lot of categories vs "great" in specific areas. Starting to see them expanding to much.

Avantages

Hubspot CRM is the premier marketing CRM and automation platform out there. It makes it so easy to store and organize contacts, segment your database into lists for targeted email marketing, and so much more.

Inconvénients

The only thing I can honestly say I dislike is that they changed the navigation! I've been a Hubspot user for almost 10 years, and the nav changed really threw me off and is still taking some getting used to months later.

Avantages

HubSpot has a very in depth tracking system for contacts, allowing me to score leads and enroll them in automated workflows that push over performance and activity to reports that we can present.

Inconvénients

Some of the workflow functions can feel a but clunky if you have an incredibly personalized tracking system. Integration with other tools can also be a bit messy but HubSpot support is always there to be as helpful as they can be.

Avantages

HubSpot CRM incredible customer engagement functions like the chatting and meetings gives us an efficient way to interact with our customers. It gives us detailed reports that help us analyze our customer engagements and take actions to improve our customer relationships. It has great sales visual boards that allow us to monitor our sales activities in real time.

Inconvénients

HubSpot CRM has nothing that does not amuse us. All functions are very useful and respond really well to our requests.

Avantages

There are chatting and meeting features available in HubSpot CRM which makes our conversations with clients so efficient. HubSpot CRM reporting tool gives us access to metrics reports with accurate performance insights to help us measure and improve our clients relationships. It also has clear visual boards that gives us clear eyesight onto all our clients engagement activities.

Inconvénients

HubSpot CRM has reigned so well and has met all our needs without a problem. No dislikes towards it.

Avantages

Its intuitive interface and automation tools. It makes audience segmentation and personalized messaging seamless, boosting ou strategy and ROI.

Inconvénients

What I like least about HubSpot CRM is the pricing, which can become expensive as your contact list grows, and that some advanced features are only available in higher-tier plans.

Alternatives envisagées 

Zoho CRM et Close

Pourquoi passer à HubSpot CRM

Because its have major of features which we are looking for

Avantages

Hubspot is an all-in-one type of system. It not only connects to basically all programs and apps that you operate on, but it is very customizable for any business structure. It is simple to use & gives structure to our entire company - marketing, sales, and customer support.

Inconvénients

It was a bit trucky to set up at first, to migrate everything across from our previous CRM. You have to do some custom mapping of fields, and we lost some customer notes, but the support team was very patient & helpful.

Avantages

Hubspot CRM has task automations so we no longer have to waste much of our time and energy attending to the repetitive and tedious tasks. It has outstanding communication tools which keep us connected with our customers easily. Hubspot CRM analysis and reporting tools provide us with truthful insights that help us measure and optimize our customer relationships.

Inconvénients

It has been a smooth ride with Hubspot CRM and it has nothing to be disliked.

Avantages

Wir haben Hubspot CRM insgesamt über 3 Jahre verwendet. Die User Experience in Hubspot ist sehr gut. Man findet sich schnell zurecht und die Workflows sind schnell drin. Die Funktionen in Hubspot sind sehr umfangreich. Egal ob Marketing Automationen oder Email Marketing.

Inconvénients

Die Preisstruktur für ein Upgrade ist sehr starr. Wenn weitere Funktionen benötigt werden, die in Professional beinhaltet sind, dann muss man fast das 10-fache zahlen von Hubspot Starter

Alternatives envisagées 

Zoho CRM, monday CRM et Pipedrive

Pourquoi passer à HubSpot CRM

Wir haben zum damaligen Zeitpunkt die erforderlichen Funktionen und die User Experience in Hubspot als Kaufgrund gesehen.

Avantages

Easy of use in terms of the interface, high amount of customisation available. Easy reporting and filtering to ensure you get the right view for your needs.

Inconvénients

Core fields that can't be removed. A lot of features can be paywalled if you arent on the top version and this isn't feasible for smaller businesses.

Avantages

I really enjoy the knowledge base (Hubspot Academy).

Inconvénients

I wouldn't say I like the way it looks nor do I like the costs.

Alternatives envisagées 

Zendesk Suite

Avantages

The user-friendly interface makes managing customer data and tracking interactions seamless.

Inconvénients

Limited customization options for more complex workflows can be restrictive.

Avantages

We initially chose Hubspot because of it's user friendly UX/UI. We have now used Hubspot for over 6 years and it has been incredible constantly ensuring they added features that keep up with our growth. The CRM itself is still very intuitive. The reporting and dashboards feature is fantastic. There are so many pro's but it's hard to beat Hubspot for it's intuitive design and use.

Inconvénients

The challenge we've had with Hubspot it the placement of critical features in different pricing categories. We are constantly finding that critical features are in different pricing tiers.

Alternatives envisagées 

Salesforce Sales Cloud

Avantages

There are new features being added all the time, the training is generally good!

Inconvénients

It doesn't always interact well with other pieces of software (i.e., its plug ins can be buggy sometimes.)

Alternatives envisagées 

Zoho CRM et Salesforce Sales Cloud

Pourquoi passer à HubSpot CRM

HubSpot did 95% of what we needed and we found plenty of support from them and third-party support

Avantages

I really like how easy to use it is, how to pull data and reports and create workflows and automations. Also, there customer support is top notch!

Inconvénients

I honestly don't have any cons, other than it is pricier than some other CRM tools we looked at but we used it as our one stop shop for Sales, Marketing and Support.

Avantages

Easy to set up, tons of integrations, and great knowledge base. I have used Hubspot at multiple companies (both in-house and with clients as a consultant) and it's a solid solution.

Inconvénients

Support has been a hit or miss, when it comes to tracking issues they are usually not helpful (support is pretty good otherwise). Also it's annoying that somewhat standard features are not included in the already expensive Pro plan and require Enterprise.