Exercise.com

Avantages

It's easy to learn, even though I am still learning parts of it. I love how easy it was to set up the health history and waiver forms. Also, I can check in with my clients through the assessments.

Inconvénients

I don't like that I have to cancel out a client's session to reschedule. It would be nice to have a reschedule option.

Avantages

I enjoy the all-in-one aspect of the platform. It's a CRM, including scheduling, billing, and communication; plus a platform to deliver your training programs and plans to clients. You can set up the platform to be your very own app in the app store. Clients only need to use one single app rather than multiple apps for scheduling, billing, and training.

Inconvénients

The training plan part still needs some work to be able to easily create, navigate, and manage training programs, especially for in-person client sessions. For personal training gyms, especially those that train multiple clients, it's a necessity to create, edit, update, and manage training plans easily and efficiently on a daily basis.

Alternatives envisagées 

Pourquoi choisir Exercise.com 

Logiciel antérieur 

Pourquoi passer à Exercise.com

Avantages

Our customer success manager is very knowledgable and very responsive.

Inconvénients

It is difficult to set up gift card options for someone to purchase a gift card to give to another person. It would be great to have a feature where anyone can purchase a gift card (without having to create an account), a one time code is automatically generated and can be applied to any product or service.

Avantages

It's ease of use and the migration team was amazing. They helped me migrate, with hiring IT people.
The system itself is hugely flexible and packed with canned report, which can be modified to your needs.

They even created a new feature for the platform based on my needs.

Inconvénients

We negotiated a good price for my two small gyms, but my next tier is a leap.
Ask lots of questions during the sales process

Avantages

Custom app, modifiable, ease of use, customer support

Inconvénients

App exits out of you phone if you switch to different app during workout. Analytics are hard to capture with integrating ads. Inputing 1RM with clients doesn’t transfer to client measurements. Building workouts is cumbersome as you can’t edit sets and reps for each week and exercise at the same time. Least favorite is that video hosting now cost money and framework changed. Using YouTube was a lot easier.

Avantages

We love how we can put workouts together and people can access them from all over.
The customer service and onboarding process was great too. Easy to set up.

Inconvénients

The way it does billing is a bit wonky. It’s so hard to change charge dates and is confusing. The only way I have been able to figure it out is to start a new contract and cancel the old one which isn’t a good way to do it.

Avantages

The on boarding process was great, and customer service has been wonderful. We love the white label app, and the overall look and feel of the software is good.

Inconvénients

The reports are great, but very hard to set all the correct data points to get the information needed. I do think the scheduling process could be a little smoother, and the communication side of the software is still a bit antiquated.

Alternatives envisagées 

Pourquoi choisir Exercise.com 

Pourquoi passer à Exercise.com

Avantages

1. Outstanding customer support (Shoutout [sensitive content hidden]!)
2. Customizable features and powerful tools
3. Branded mobile apps and client portal

Inconvénients

1. It works well as a "fitness" programming tool, but there's some weakness as a "sports performance" programming tool.
1a: Video analysis tools for sports skill remote coaching would be useful.
2. Nutrition coaching has to be manual. Automating that would be easier.

Alternatives envisagées 

Pourquoi choisir Exercise.com 

Logiciel antérieur 

Pourquoi passer à Exercise.com

Avantages

I like the fitness tracking and the ease of use. My account rep Jeremiah Ahart has been phenomenal with question and fast response times. He has made this process very smooth and removed all doubt that this is a powerful upgrade that we are making as a facility to add more value to the market place while delivering solutions that our members will rave about.

Inconvénients

At the current time I don't have any cons. Only thing I could say is that it doesn't directly integrate with Wix but with the sub links used it should make everything seamless.

Avantages

All of my clients think the app is great for accessing their workouts. Abby was great helping me understand how to use the platform.

Inconvénients

Sometimes my videos didn’t upload. It took me a while to learn how to use the platform and figure what best suits my business but that comes with learning.

Avantages

Most excited to have full customization of the platform for our business as well as a fully custom app. Migration team and onboarding team has been very attentive. Very robust and easy to use software so far. Love how modern it is and doesn't look like Windows 99.

Inconvénients

We are still in migration process. So far I don't have any cons.
I feel that the team is very responsive so if there was an issue they would be able to assist or adapt to fit our needs.

Avantages

Blending client management and programming platform

Inconvénients

Could be a little more user friendly on backend

Alternatives envisagées 

Pourquoi choisir Exercise.com 

Logiciel antérieur 

Pourquoi passer à Exercise.com

Avantages

it's seamless integration of workout creation, client management, and progress tracking in one place. The custom-branded app feature adds a professional touch, allowing businesses to stand out. It’s efficient, user-friendly, and ideal for scaling fitness businesses.

Inconvénients

The one drawback of Exercise.com is that its extensive features can have a bit of a learning curve for new users. Additionally, some advanced customization options may require more technical knowledge. While the platform is comprehensive, it can be overwhelming for those just starting out.

Avantages

Met a majority of our business needs with client management, booking, staff management, attendance record, billing, etc.

Inconvénients

Not conducive for simple transactions such as storefront guest checkout, product inventory. Web portal felt disconnected and scattered in terms of work flow. Reporting were limited and not as functional. Automation features were limited and problematic. Interface not as clean as wellness living, which made it difficult to train new staff members. Customer support was good but sometimes difficult to get a call with a representative to provide quick solutions.

Avantages

Love the customer service, how willing everybody is to help, how friendly, and how easy it is to use the platform. Abbie was AMAZING and always readily available to answer any questions I may have.

Inconvénients

I would like the video quality to be a bit better and maybe the capability of tracking macros within the app. Everything else is awesome!

Avantages

It’s versatility and professional look.

Inconvénients

Specific data points to use for athletes such as sprint speeds are lacking.

Avantages

I value that we are assigned a success manager that walks us through the building process. Even though my manager, Abbie has been vacationing (as have I), she has still gone above and beyond sending videos explaining various tasks. She's also VERY personable and our video calls feel like friends chatting. It's been a fun process so far.

Inconvénients

It was difficult getting out branding set up how we liked, but I appreciated the unlimited mock ups until our company was satisfied in our look.

Avantages

Customer Service with [sensitive content hidden] has been exceptional made the process easy to get started and has been helpful with any questions I have had.

Inconvénients

Had some trouble communicating with the technical onboarding team and going through the process of getting the apps approved by google and apple.

Avantages

The different functionalities and ability to include multiple aspects of everything that's involved in the business.

Inconvénients

Having to learn all the functions of each program/rule ect.

Avantages

I love how easy the platform is to use for a technical guy like myself. I love the flexibility that it has and the ability to make basically whatever I want and need for my business.

Inconvénients

It can tend to feel a little robotic and rigid at times which can turn some of my clients off.

Avantages

The exercise team really sets you up for success with their tech. They take the time to teach you so you can put yourself in the very best position possible to succeed as an online coach.

Inconvénients

The exercise library seems to be limited and needs a few more updates on the library.

Avantages

I love watching my vision come to life!!

Inconvénients

It takes a lot of time designing everything you want (however thats the clients job not exercise job)

Avantages

Meeting with Jeremiah to go over questions

Inconvénients

Delayed communication from tech onboarding and no timeline

Avantages

Ease of use and customer service that has been provided.

Inconvénients

We don’t have any cons to report yet. Since we have opened.

Avantages

Exercise.com offers a wide variety of workout options that help its users work towards their fitness goals.

Inconvénients

Sometimes the website is slow and takes a while to load.