Firefish

Avantages

I’ve used lots of different CRM’s over the years and FireFish is easily the best. The functionality is really straight forward making it really easy to train new starters and the system interface is very user friendly. The new developments are improving the system all the time and with a few more tweaks, I would say it is the perfect system for my business.

Inconvénients

A LinkedIn integration and a CV Dropbox would be hugely beneficial. There are a couple of little changes that would help such as the ability to view a CV whilst making a VOIP call through the system would also be a great addition

Alternatives envisagées 

Pourquoi choisir Firefish 

Pourquoi passer à Firefish

Avantages

easy to use
Customer Service is top notch
value for money

Inconvénients

functionality for a heavy freelance desk

Avantages

The customer service is great, they are very quick to respond to issues and customising features and reports. Very user friendly workflow.

Inconvénients

Sometimes it's difficult to pull the relevant data needed in standard reports. A new report is needed to be built in report builder which can be time consuming.

Avantages

The promise of the web integration, which we've paid for yet still don't have nearly 2 months down the line.

Inconvénients

Being sold that Firefish is a small business to support small businesses, yet the absolute opposite is true when you start working with them.

Avantages

time saving, easy to manage, get a great pool of candidates to pick from

Inconvénients

they need to get rid of the robot customer service it helps no one.

Avantages

Firefish is fast and easy to use which encourages recruitment consultants to use it fully, unlike other systems where consultants only populate it because they "have to".

The whole team at Firefish are passionate about the product and this really shows! You feel like a valued customer and nothing is too much work.

Coming from a CRM we had used for over 15 years I was nervous about the integration but the process was so well managed and all aspects of the migration were taken into consideration with "no stone unturned" so there weren't any unexpected surprises when we went live.

Features like the candidate portal and straightforward website integration are great too - it gives candidates the ability to manage their own account, browse/apply for jobs and receive tailored job alerts based on their preferences.

Inconvénients

Not many to be honest. There is no in-built document editor (but we have found a simple workaround for this) and some of the reporting took a bit of getting used to. There are a few features we would like to see but other customers have suggested these so it should only be a matter of time before they are implemented.

Having said that though, the community is fantastic and the ability to raise and vote on ideas is great. If your business really needs a specific feature this is something that can be developed (at a reasonable cost).

Alternatives envisagées 

Pourquoi choisir Firefish 

Pourquoi passer à Firefish

Avantages

IntuitiveEasy on the eyeFast access to all corners of the TankReliable and steadyEasy to share information Quick to load candidates and jobs

Inconvénients

Mailshot features we find a bit clumsy / ugly

Avantages

Ease of use, variety of features, and excellent customer service. The fact that you can make suggestions to help improve the user experience and this is then voted on and implemented shows that they actually listen to customer feedback.

Inconvénients

I feel the marketing of candidates to clients could be easier.

Alternatives envisagées 

Pourquoi passer à Firefish

Avantages

I and the team love the level of efficiency and automation that we benefit from with Firefish. I am a second time user having used Firefish in a previous business before bringing it to my own company more recently. I rate it above all other recruitment CRMs that we have used.

Inconvénients

I think the onboarding process could have been a little quicker, but I also appreciated the level of detail your onboarding team have gone in to.

Alternatives envisagées 

Pourquoi choisir Firefish 

Pourquoi passer à Firefish

Avantages

Simplicity
Customisation
Customer Service
Roadmap of new product development

Inconvénients

Reporting features could be easier to access and have been built previously - however good work team getting these built now!

Alternatives envisagées 

Pourquoi passer à Firefish

Avantages

I really liked the combination of my CRM with the recruitment website and marketing channels as it facilitates the candidate recruitment process

Inconvénients

I didn't find negative points because it was very easy to integrate with my company's CRM.

Avantages

FireFish is a seamless operating system to help me with my day-to-day recruitment needs. With a responsive and helpful back office, any question or query is never a task and always gets resolved with great urgency.Main pros:- Easy-to-navigate interface- Great integration into digital calendars- User friendly - Great training materials- "FishTank" an active database of useful questions and solutions

Inconvénients

FireFish is a great system, which adds real value to a recruitment business. Areas of improvement would be minor factors such as:- More visually appealing (colors or animations) - Mail automation feature

Avantages

I can call, text and email from the same platform, makes it very efficient compared to opening outlook, another VOIP system etc.Applicants are very easily tracked.

Inconvénients

Formatting is a massive issue when doing CV sends or email sends, so much so that we don't use them and usually hit 'skip email'.It would be good to track how many left messages/voicemails you leave so you get a clearer picture from your KPIs how much contact you are making.

Avantages

Firefish has all the added extras required to ensure every detail is able to be inputted. This keeps track of all our clients and candidates between all three of the businesses within our group.

Inconvénients

Not being able to spell check emails when sending them through Firefish.

Avantages

We've found the software to work in exactly the manner we would want it to be, supporting our day-to-day activities and many functionalities to improve the way in which we work. I've enjoyed the recent instructional webinars, as this has provided a refresh on how to use the system and has led to improvements in the way we interact with the software. Firefish are constantly improving and upgrading functionality too.

Inconvénients

No real cons - some aspects that we'd like to see in the future, but I think that these are developments that may be on the horizon. Fits perfectly with our business needs.

Avantages

Managing both candidates is a trick business can lead to a lot of lost data/conversations etc. so having all this data in one place and for example say you have business x and a candidate is going to be working in school x being able to marry the two together makes keeping track of the work/task's conversations so much easier. The Friendly easy to use company/candidate set up is quick very easy and just a breeze to use

Inconvénients

I feel there could be more sorting options. I.E if you have a candidate that is a teaching assistant, but they excel at a particular skill being able to display this so this can then be filtered so show what candidates are available and in what area would make things so much easier.

Avantages

Firefish is super easy to use and the team are always on standby with quick resolution should any issues occur.

Inconvénients

There are a few bugs that if they were fixed would make life particularly easier - being able to view a CV whilst making a call through the system. I hate having lots of tabs open!

Avantages

I like that you can customise certain areas of the database without having to contact support. The candidate flow is quite simple making it easy to follow.

Inconvénients

Their is no CV Parce of easy way of uploading a candidate and is quite manual.Another negative is there is no option to bulk upload CV's or client contact details without using a FF admin which cant take weeks to complete so is not always possible.

Avantages

The integration seemed to be better compared to other CRMs. The pricing was much more competitive also. I like the cloud hosting aspect compared top more traditional on-prem CRM's. The process is streamlined compared to other CRMs.

Inconvénients

Features missing: *Not being able to keep track of candidates via specific tag files*Not being able to change client tag file names *Not being able to add clients quickly into tag files

Avantages

It's interface and ability to navigate. 99% of it works and makes sense. There are a few areas of improvement, but they are always open to feedback and taking onboard new ways to improve their software. I've used other recruitment software in the past which has been very clunky and not easy to use, their functionality and ways to give us the ability to manage the system is very advanced. My team enjoy using it and it allows us to increase our workflow and conversions.

Inconvénients

A recent update of the system was one that we felt wasn't needed. It does however look nicer, but some of the ease of use was reduced. However for new users I'm sure they wouldn't notice it, and my team are getting used to the update. Despite this, I still very much recommend this system.

Avantages

FF helps me to easily manage the full recruitment lifecycle. I can write and share adverts to various job-site platforms and store applications in organised individual folders. I can easily edit information and write and send targeted marketing emails to candidates stored on the database. I can also use FF to track my personal KPI's e.g. CV sends and client interactions.

Inconvénients

When using FF, it can sometimes be difficult to keep several FF tabs open at once without slowing down the website. Sometimes, I have to upload an updated CV to the database several times in a row for it to effectively overwrite a candidate's old CV.

Avantages

I really like how easy this software is to use. From day one it's super intuitive and easy to work out without any unecessary, complicated features.

Inconvénients

There's a few things that were a bit clunky (e.g. having to click through pages on CVs - very minor), but the brilliant thing is the opportunity to put ideas to the community to rectify issues. So nothing I can think of to write here!

Avantages

I love that the Adverts are automatically linked to job boards.Keeps all employees up to dateGreat for tracking KPI's Candidates and Contacts

Inconvénients

Not always easy to track leads and be reminded to make long scheduled calls

Avantages

It looks good, good layout, easy to use and it covers a lot of functionality. The support team especially [SENSITIVE CONTENT HIDDEN] are great. The regular webcasts have been encouraging especially during covid/lockdown. The team are constantly striving to improve and this is a CRM which is striving to keep up to date with the changes in recruitment.

Inconvénients

No CRM is ever going to please all the users as we all require different things. That said, the marketing tools are limited and the social media interaction i.e whats app is lacking and the templates could be laid out easier.

Avantages

We have been using Firefish for quite a few years now having moved over from Bullhorn. What a difference. At Bullhorn (being a small agency) we were just a number and rarely got actually speak to anyone when we had a problem. The team at FF have been nothing but helpful and supportive (especially when I ask stupid questions) and have worked really hard to ensure everything works smoothly. The system itself is very easy to learn, I would say intuitive and that is such a benefit when you are training new staff. I find the reporting particularly useful e.g. pulling together stats for clients and also being able to change and update our website at the click of a button is fantastic.

Inconvénients

What is there not to like? If I was being super picky I think the only thing I would like more of is the chance to customise attachments on jobs e.g. if a client has their own privacy policy which needs to go out to candidates on submission but really I am just looking for problems. It is great.