Outplay

Avantages

Outplay helped me and my team set up the entire cadence in one place and also keep an accurate note of all my activities and the number of tasks I am supposed to do every da, Making my outreach quite effective.

Inconvénients

They have a pretty simple user interface but sometimes I find it quite confusing so there is definitely a scope for improvement also on the email tracking feature, make sure it's 100% accurate.

Avantages

Automated lead engagement is fantastic, a little time consuming to set up but once its set up its superb.

Inconvénients

The platform is not configured where you can use specific fields easily to create lists of leads easily you have to export sort and import.

Avantages

The Onboarding and Account Management is really hands-on without charging extra for their time or effort. It is really reassuring to know if there is an issue you will not be lumped with a big bill at the end, to have it resolved. Also out-of-the-box integration with Salesforce was easy to set-up, intuitive to use.

Inconvénients

This might apply to all software of this nature, but with the email trackings, it will pop-up as an 'open' email in the activity tracker if you were to open the email message yourself.

Avantages

So easy to use and get set up. All backed up by amazing Customer Support.....they actually care compared to certain other players in the market.

Inconvénients

Really mini complaint is the fact you can't set a default text size and font, so it matches the style you have on your outbound gmail messages and replies. Have to switch it each time.

Alternatives envisagées 

Pourquoi passer à Outplay

Avantages

- Simple UI. Pretty straightforward to use. - They have all the features that you would require in a cold outbound software. Great reporting

Inconvénients

- They are still building a lot of new features that would make this a complete software.

Alternatives envisagées 

Pourquoi passer à Outplay

Avantages

Ease of use (UI/ UX)
Customer support
Features and integrations

Inconvénients

Nothing really- no cons, does the job well.

Alternatives envisagées 

Pourquoi passer à Outplay

Avantages

Customer Support and are always here to solve our problems.

Inconvénients

No Negative Filters, but they have alternatives that are the tags.

Avantages

We love outplay for our outbound marketing -- seamless sync with Salesforce and prospecting tools.

Inconvénients

Seamless sync with Salesforce and prospecting tools -- and Zapier.

Avantages

Makes automating outreach easy through their different media (email, text, phone, etc. A great program that gets better and better as they constantly add and improve the functionality.

Inconvénients

No real negatives. I would recommend that anyone using the program take the time and have the focus to learn the features and understand the program. Like any other feature-laden product, it may appear a little intimidating, depending on your experience. Once you get into it, it is not complicated at all. Support is very responsive and patient

Avantages

User experience is very good and they release new features time to time which is great.

Inconvénients

sometimes the actual open rates get misunderstands whether the prospect had opend the email or we as a user have opend the email from sent itemes.both get counted i feel.

Avantages

We have been using tools like Outreach, Reply.io, and a few other tools for sales outreach. We then purchased OutplayHQ. We couldn’t have been happier. Their support team is so awesome that it’s superior to some of the enterprise software products we purchased for more than $30K to $50K per year. They’re super helpful, and will even go out of their call of duty to make sure you’re super successful.

They have also been continuously improving their product. In the last 2 years since I started using their product, they have added dozens of new features, and several integrations. For instance, we use Hubspot for marketing automation. It integrates seamlessly with Hubspot, and keep things sync’ed well.

Overall, I would give them a A+, and I wish I could rate them higher. Keep up the good work, Outplay team.

Inconvénients

Nothing really. If I must pick one, I wish they allowed more email addresses for each user's account.

Avantages

It is really easy to use and it has everything you may need for outreach

Inconvénients

I live in Mexico and you cannot get a Mexican phone number yet. Integrating with piesync and zapier would be awesome too.

Avantages

This is THE most modern and user friendly sales engagement platform available. It super easy to use, with excellent analytics and setting options

Inconvénients

Sometimes delivery is delayed due to sending limits, however sending limits have not been reached

Avantages

I enjoyed how easy it was to use when it came to building sequences. The analytics were also very helpful too. The Outplay team were also a highlight, they were easy to work with and incredibly knowledgeable.

Inconvénients

It was a bit tricky at first to figure out how it connected with Pipedrive, however Outplay's service team was fantastic to work with.

Avantages

The simple and easy process to set up sales campaigns and monitor their performance. Helpful for team management.

Inconvénients

There is no cons as of now. It is a very good tool.

Avantages

The thing I like most about the software is their customer support and ease of use for most features. Their support team is really good at answering questions.

Inconvénients

As with all software related services there is a fair learning curve associated with it.

Avantages

Outplay is super easy to use and very well integrated with different CRMs. Using Outplay helps me and my team save a bunch of time and it's very effective. Also the Outplay support team is wonderful - they help out with everything, getting on a call is no issue at all and that's pretty rare these days.

Inconvénients

The reporting functionalities could be a little better but it certainly does its job and gives good insights into the most important things. I can only imagine more functionality will be added over time.

Avantages

That I can track any e-mails, easy for new employees that are using this software, great costumer services

Inconvénients

So far nothing, but if anything comes up, I will talk with costumer services.

Avantages

Easy to set up, easy to create templates

Inconvénients

I wish there were options for personalizing emails within a sequence

Avantages

It provides sufficient analytics that allow you track your sales performance.

The tasks dashboard allows you to understand how prospects are engaging with your emails in real-time.

Inconvénients

I'm still a new user but here are some of the things I dislike about Outplay

Lack of integration with Sales Nav - having to import prospects into Outplay with an Excel sheet is extremely frustrating.

Software is clunky (sometimes) - I've had to wait for longer than usual for screens to load.

Avantages

Outplay is seriously malleable and has a ton of convenient features we never got with other sales engagement platforms. Never thought I'd want to switch to another platform but once we got rolling with Outplay it was a breeze. Killer CS team and always quick to answer questions.

Inconvénients

Like any platform, transitioning is a pain in the butt but the team at Outplay made it as smooth as possible.

Avantages

The cadences are extremely helpful and have saved the team countless hours of manual work.

Inconvénients

Lacking some features that would be helpful as the team grows

Alternatives envisagées 

Avantages

Over the top customer support, ease of use features

Inconvénients

AI email writing has to be there, the pages can be optimized to give users the ability to choose what they want to see. Eg. Currently I cant see at what time/date a call was made in the list page

Alternatives envisagées 

Pourquoi passer à Outplay

Avantages

After developing the initial sequences and steps, it is like a machine. It saves me so much time automating daily tasks that I was doing manually previously.

Inconvénients

There are still minor capabilities it does not offer yet, however, the customer service team does a great job at tracking ideas and comments from users and applies it to their additions.

Avantages

Outplay is an exceptional sales engagement platform, it fits all my criteria and they have accommodated to my teams slightly unorthodox approach. The platform is user friendly and the customer support team is attentive and solution oriented. Since implementation of Outplay we have had an influx of meetings as an organization.

Inconvénients

Integration isnt accesible within crm only out.

Avantages

The Outplay platform was quick and easy to deploy and begin using. The onboarding experience and implementation were simple, quick, and effective for us. From day one, the team was eager to help us through a number of concerns and issues. Even when issues occurred the team quickly addressed the issues to help find customized solutions for our team.

As a sales engagement tool, Outplay has created an easy-to-navigate UX. The platform was intuitive to use from the start with easy-to-use templated processes.

Inconvénients

We need more robust reporting that we were not able to get from Outplay.

Alternatives envisagées 

Avantages

This platform is very intuitive. If you have any experience with sales-enablement software, using Outplay is a breeze. From the intitial demo and every day after, the team has been very professional and attentive. They are very receptive with feature requests (there is even a button under the user profile just for that). Too soon to say how quickly they can/will respond to my requests. But given the ingenuity of the product and level of support they provide, my hopes are high! Use it.

Inconvénients

There are what I consider to be some fairly standard metrics that should be readily available but are not. The lack of those has not stopped me in my tracks. But having access to them would allow me to improvise and respond better to client engagement. But not a deal breaker.

Avantages

The ability to set custom triggers which automates so many manual tasks, my personal favourite was the ability to have contacts adding directly to sequences from inception at CRM stage.

Inconvénients

Still has not got a direct integration with LinkedIn which would save even more time when sending out messages as part of a sequence.

Avantages

The scheduling function helps a lot in order to keep several Business Development projects going that are in different phases. The built-in training was always the first place to go when I had difficulty with a particular function.

Inconvénients

Everything I needed Outplay to do, it did. I can't think of anything I would add.

Avantages

The design of the software is incredibly user-friendly. I feel like I've been using this software forever

Inconvénients

The recurring billing had some issues, but that might have to do with our RBI regulations (India specific)

Avantages

It has all the functions I need, works well and the customer service is great

Inconvénients

No LinkedIn automation which makes my life slightly harder. Not a deal killer but would be great to have it

Avantages

I love how easy it is to pick it up and use it.

Inconvénients

i have no difficulty using outplay soo far, all good!

Avantages

It was super easy to use with Pipedrive. The integrations worked perfectly which rarely happens.

Inconvénients

Haven't discovered anything I don't like just yet. I do wish training was a bit more developed.

Alternatives envisagées 

Avantages

Intuitive interface yet customer service response very fast when I did need help.

Inconvénients

Nothing, was just more robust than I needed.

Avantages

This software has enabled us to track our prospects easily and making our workflow more smooth and stable Thanks Outplay!!

Inconvénients

Tracking, sequences and chat bot and also their customer support

Avantages

This has increased our number of touches by probably 6x a week. I wasn't even looking for a product like this and now I will never get rid of it.

Inconvénients

There was a few security upgrades they needed to make early on but as soon as I brought them up, they were fixed within a week.

Avantages

When it comes to automation, there are multiple custom fields that you can add and make your emails look really custom, and also the parameters and criteria you can set up are really well-thought.

Inconvénients

Needs more options when it comes to filters.

Avantages

Being able to set up customized Sequences to manage your outreach step-by-step through emails, phone calls, etc helps to keep your sales activities optimized. Inbound traffic has increased substantially. Their integration with Crelate has simplified managing prospects and eliminate data entry.

Inconvénients

There could be more granular reporting around sequences.

Avantages

It is a very well made supportive software Customer support is good as well

Inconvénients

A little better help on the daily view of email schedule

Avantages

I loved their receptiveness to feature requests and personalized approach to CS that stayed true despite fast growth

Inconvénients

Integrations which they've been steadily adding (e.g. with Hubspot and Salesforce)

Alternatives envisagées 

Avantages

Its simple and ease of use. Support team is great and quick in replying to the responses

Inconvénients

I didn't find any issues or cons while using the software

Avantages

The concept. This is a great tool to have for anyone who has to make a lot of calls or sending out emails/text. Works with CRM systems!

Inconvénients

Not a fan of the calling feature. Feel like the calls get blocked or go to spam. Putting all of the steps together seems like it takes more time to do. When prospect's email bounce, you have to really work out trying to move them to the next step in a sequence.

Avantages

The support they provide and the ease of use. And the whitepeper/content they provide.

Inconvénients

Easy to use in general. Maybe in the beginning i was not seeing the auto email/manual email setting in a sequence, and i did not pay attention.

Avantages

I use the sequencing feature as this helps me to reach out to potential clients with personalised introductions and follow ups.

Inconvénients

It has taken a bit of trial and error to get things right, but the support that I received from the team - especially [sensitive content hidden] has been invaluable and I am now on-track.

Avantages

I love the "set it and forget it" style. A lot of our standardized follow ups can now be automated and leaves little room for things slipping through the cracks.

Inconvénients

Seems like on occasion the emails from outplay get stuck in spam filters when individual emails get through.

Avantages

This is a solid product for keeping in front of your customers and potential new clients. I love that it also fully integrates with our ATS.

Inconvénients

It takes some effort to get it set up but once you have that, it's simple.

Avantages

It is easy to use and manage prospects, and schedule follow ups.

Inconvénients

the phone number logging prompt is a little annoying.

Avantages

Quite easy to use, Quick onboarding, and user-friendly software. A very helpful support team that thinks with you and helps quickly.

Inconvénients

Nothing as such should know what module connects with what.

Avantages

Overall has all the features I need and great customer support.

Inconvénients

Nothing of note. They continue to build out value add features