Outreach

Avantages

Je trouve qu'il a une automatisation puissante des tâches commerciale.

Inconvénients

Je trouve que la mise en œuvre et la configuration initiale peuvent être complexes pour un non expert.

Avantages

It helped a lot integrating scrapping tools with Outreach for mass email marketing.

Inconvénients

Sometimes takes a while to sync with the mailbox (or even send).

Avantages

The platform's design embraces clarity and simplicity, making it a breeze to find what you need without getting lost in confusion. Automation is your ally in Outreach. The platform's advanced automation features offer a level of efficiency that you don’t see in SalesLoft. We switched off of SalesLoft, and I never understand why SalesLoft is always getting high marks across review websites, it frankly doesn’t come close to things like the UX or Outreach's machine learning capabilities, SalesLoft doesn’t have any real AI or ML built-in at all. Optimizing my sales processes as a manager was incredibly easy to set up and roll out and guided me toward the most effective outreach strategies. Collaboration also takes center stage in Outreach. Teams united in the same platforms without redundancies or extraneous subscriptions breeds a culture of learning and success through sharing best practices and tracking performance metrics with ease —teamwork and camaraderie fueled our collective success and Outreach definitely had a direct role in helping progress that forward.

Inconvénients

Of course, no system is without its quirks. Outreach had its fair share of moments that made me scratch my head in bewilderment. But compared to the Twilight Zone-like experiences of SalesLoft, these were mere comedic interludes, where it became less of me banging my head against the wall and really just requiring a little bit of figuring out where I was going wrong.

Alternatives envisagées 

Pourquoi choisir Outreach 

Logiciel antérieur 

Pourquoi passer à Outreach

Avantages

The product integrates with the entire sales and marketing stack, making it really easy to build Outreach into a CRM just for your SDRs so they aren't alt-tabbing between Salesforce, Outreach, and other systems. It's all at their fingertips.

Inconvénients

The Salesforce connector in particular can be a bit persnickety. While the technical support reps at Outreach are really strong, there's a lot of heavy lifting involved in tuning the Salesforce connector to make sure it works just right.

Avantages

It is feature rich, and enterprise level in what it offers.

Inconvénients

we ended up cancelling because of data syncing issues. we constantly had duplicates, inaccurate data (compared to the source: Salesforce), and the field mapping feature was horrendous.

Alternatives envisagées 

Pourquoi choisir Outreach 

Logiciel antérieur 

Pourquoi passer à Outreach

Avantages

Outreach is a tool that vastly simplifies "outreach" itself. What I like the most is the salesforce intregration; I can open any account/contact/opp and reach out to the stakeholder, calling especially is much easier than done through other sf integrations I've tried and I like how everything is correctly logged.

Inconvénients

tends to be a bit buggy; I've had the app crash mid-call which makes for bad client experience

Avantages

At first, Outreach can look a bit overwhelming, but once you get through some early training, it will become second nature and best friend for prospecting. We also use Outreach as our dialer. What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC. I'm also a big fan of using Snippets which is a great way to create short sentences or data that you want to include in emails, while not going overboard on boring templates.

Inconvénients

Not much, other than there's a lot going on. There are account and prospect views that you can build reports on top of that I really never use, but I'm sure could be useful. If you can focus on core functionality, then it's really quite easy to use.

Avantages

I do all my outbounding through Outreach and love how easy and productive it is

Inconvénients

I haven't had any issues with Outreach so far

Avantages

It makes prospecting by account so much easier, especially if you have multiple prospects in each account. Additionally, leveraging their triggers and automation can help you scale your outreach.

Inconvénients

It is a very complex system but effective, there was much time spent configuring the platform to do what we needed but once set up it was awesome.

Avantages

I love the ability to create your own "sequences", ease of integration, and customization within

Inconvénients

I dislike that when using Outreach to dial, it can be slow and delayed

Avantages

Outreach.io is an easy-to-use tool and incredibly helpful for our Sales Department. Whether you are a Sales Representative, Enablement/Operations, or a Sales Leader, it helps provide visibility into all activity metrics, keeps reps on track with daily/monthly activity, and takes the guess-work out of identifying prospects a rep needs to follow up with or prioritize throughout their outbound sales motion.

Inconvénients

Some of the reporting functionality could be improved. For example, daily activity metrics has a 15-minute delay or so for pulling accurate metrics, which can make it difficult to identify underperforming reps in real-time. Also limited reporting in terms of filtering custom dates (currently cannot pull total activity metrics for 3 months - which creates a manual effort when reporting on quarterly activity goals for an organization)

Avantages

Sequences are great and leave no stone unturned

Inconvénients

I would love if there was an option to receive calls back on your desktop on Outreach

Avantages

Managing all sales engagement activity within a single software is a boon for every salesperson out there. It saves. a lot of time and effort and helps to stay organized.

Inconvénients

The price is a little higher than most of the competitors.

Avantages

I managed this software as the admin, and what i really about this software is that their customer experience team is very helpful and professional. They were very helpful in making sure we can customize to fit what we need as much as possible.

Inconvénients

This is an overall great software for customer outreach, however, the sales process that this is designed towards is for account-based selling and not transactional (like our market -SMB).

Alternatives envisagées 

Logiciel antérieur 

Avantages

Since Outreach connects effortlessly with our CRM system, we can design it to fit our work. Outreach makes it easy to import and export data and contacts, send promotional materials, demos, announcements, videos, and voice messages to contact lists via email, text, and social media, and receive customer responses and inquiries, directing them to team members by specialization. Outreach's collaborative capabilities and ready-made templates allow all team members to engage. I also like Outreach's organized data and reporting records.

Inconvénients

I've been using Outreach for a while, and it's virtually perfect. I only have a problem with member-removed contacts, which are entirely deleted from the system and I don't need again. To easily restore deleted contacts, I would like to find an archive.

Avantages

1. Ease of usage
2. Loads of features
3. Scheduling of tasks
4. Inbuilt phone calls
5. Automation scheduling of emails

Inconvénients

1. Phone numbers not available for APAC region
2. Impossible to opt in any of the opt out contact so you have to manually send emails directly through gmail to all opt out contacts

Avantages

Use of use and easy integration with Salesforce.
Separate prospects and Accounts
Awesome reporting tools
KPI made easy

Inconvénients

No Voice mail drop
Difficulty with incoming calls
Support takes forever to get back to you

Avantages

I just started using Outreach and it's saved me so much time from manually sending emails.
It also helps me organize my tasks which is critical for success.
It's helped me closed more deals.
Selling without Outreach is selling with a handicap.

Inconvénients

Connectivity issues happen once in awhile but it's not bad.

Avantages

Outreach suited our needs the best out of other tools in the market. It is very comprehensive and integrates with other tools in our sales enablement stack seamlessly.

Inconvénients

The reporting function needs improvement; too much data and not the right metrics - it would be good to see output through the full funnel instead of standalone metrics. Also, calls connected should exclude voicemail.

Alternatives envisagées 

Avantages

Great Sales Cadence for effective Lead Management
Detailed Email Analytics for Campaign Management

Inconvénients

Inability to integrate with Google Sheets and only allows upload thru CSV
Takes time for User to familiarize themselves with the Tool UI

Alternatives envisagées 

Pourquoi passer à Outreach

Avantages

Super easy to use. Any feature you need is easy to find with their intuitive, reactive UI.

Inconvénients

Frequently goes down for periods of minutes, and in rare circumstances hours. On top of this, it can be hard to find certain information when you need it. (why can't I see amount of time certain prospects have opened emails)

Avantages

I like the fact that Outreach has a wide array of functionality from email tracking, to email sequencing, reporting, and calendar integration. It serves a bunch of fundamental purposes for any sales team.

Inconvénients

The biggest drawback of Outreach is the initial adoption and learning curve. It can take about a month or so to fully learn the ins and outs of the solution. Make sure your company invests in training when you roll this product out!

Avantages

The sequences in Outreach have been the most beneficial tool for our team by far. With a little work on the front end, you can streamline your workflow for the next two months whether its by prompting yourself to call a customer or sending an automated, pre-typed email.

Inconvénients

My only problem with Outreach has been not having the ability to create sequences for myself but I think that is an issue with the access our company allows us.

Avantages

Ability to setup complex user journey sequences for multiple personas, it's ease of setup and use, and that our inside sales team says they CANNOT work without this solution. We increased our rate of meetings set immediately and already have generated enough revenue to pay for the system many times over. It is not the cheapest solution out there, but you get what you pay for.

Inconvénients

The reporting could be more robust, but we pipe all the data in SFDC and use the reporting tools there.

Avantages

Outreach is absolutely loaded with features and different methods for prospecting and engagement.

Inconvénients

The interface does not always respond to commands but usually it just takes a quick refresh.