HubSpot Sales Hub

Avantages

Hubspot outperforms everyone else in the marketplace based in ease-of-use and ability to customize.

Inconvénients

Honestly, I don't think there is anything to complain about.

Avantages

Many CRMs available, including SalesForce, are huge and complex. Most of the features are never implemented or require a tremendous amount of custom development to work for your organization/workflow. HubSpot provides what is needed with a lot of flexibility to customize it to your needs without requiring a huge development investment. Plus, it's just easier to use overall. Pricing is 1/3 of what we paid with SalesForce, and we have gained more efficiency because we are now using the same product as our marketing team. Information flows naturally between Marketing Hub and Sales Hub, providing better visibility and collaboration between the departments.

Inconvénients

Nothing. It's a great tool that has been an excellent investment for us.

Avantages

While there are many key aspects of HubSpot we find critical, one of the, if not the most critical is the ability to have our HubSpot Sales Hub linked and aligned with our Marketing Hub. We started with the Sales Hub first and the marketing team soon found value in adding the HubSpot Marketing Hub so we have end to end integration allowing smoother demand generation, lead flow and tracking.

Inconvénients

Honestly it is difficult to find a con that is a result of what HubSpot offers. We use NetSuite as our ERP for finance and had to work with a 3rd party vendor on a complicated integration between the two that we need to actively monitor as there will be a few instances each month of syncing not going through for a few deals that will result in a needed adjustment.

Alternatives envisagées 

Dynamics 365 et Salesforce Sales Cloud

Pourquoi choisir HubSpot Sales Hub 

NetSuite is an adequate ERP system but unable to provide us with the CRM capabilities we needed.

Logiciel antérieur 

NetSuite

Pourquoi passer à HubSpot Sales Hub

The evaluation team had experience with prior CRM systems but even though HubSpot was a new system for them, it was chosen for multiple reasons including ease of use, marketing and sales integration and overall business value.

Avantages

I like Hubspot for the simple fact that it's aesthetically pleasing. Its basic functionality is easy to learn and customize the platform was very simple. I like the marketing capabilities and ability to generate email templates.

Inconvénients

There is a lot that I don't like about Hubspot. For starters, adding people to an email campaign is by far the most painstaking, time-consuming, and illogical process ever created. To be clear, part of the reason is that Hubspot charges you extra to add people faster to a campaign. They know this, and it's their way of forcing you to purchase a more expensive version of their software. For example, when you have finished creating a campaign and you now want to add people to that campaign, instead of going directly to your list of candidates and clicking on "add to campaign" you have to go to the campaigns that you've created, click on add person, and then search by that person's name or email, so not only do you have to have another screen open to know that person's information, but you can only add one person at a time! It takes upwards of 8 hours to add 50 people to one campaign. Secondly, is the ability to customize the "log not, log a call, log email" section. Instead of the system tracking when a call has been completed, or an email sent, in order to get "credit" for that email or phone call made, you need to perform an additional task by click on the "log call" feature for the system to actually capture a logged call. This is incredibly annoying as your doubling the tasks. This section also isn't customizable. Therefore if for example, you want to message someone on Linkedin you cant go back to HubSpot and log that message. There's no way to track that message.

Avantages

First of all, it is important to know what is HubSpot Sales Hub. It is a HubSpot product that enables us to monitor the phases of our sales process, and assess which phase of the funnel our leads are in (a lead is a marketing jargon that means sales in this context). In other words, Hubspot sales hub is a sales metric tool to see where the sales optimizations are needed the most. The things that I particularly like with this product are:
- The interface is actually smooth and intuitive. Once we click on the Sales tab located in the upper corner of the screen, we will see all of our transactions, our sales pipeline, and we can actually move the different transactions (meaning the sales) by just picking and dragging them around with the mouse. If we want more information about a transaction, we can just click on it and it will open a whole other window about this particular transaction with the customer’s pieces of information such as: The name, the contacts, and the number of tickets if there are any;
- We can set organizational charts related to team projects, assign tasks among the members, organize meetings, and automate repetitive tasks;
- We can measure the sales performance in the Report tab. Then, we should click on Dashboard to be able to display the different sales made in a defined period of time. The dashboard is customizable with different templates available.

Inconvénients

Two things that can be improved:
- It would be better to add a task reminder for the uncompleted tasks;
- Different colors need to be added to automate our next action on a given deal/transaction; different colors with different interpretations about the required actions that must be taken. This will save us the time of having to click on the deals/transactions.

Avantages

Hubspot provides all the core tools and functionality right out of the gate to ensure sales teams have what they need to get started. If they want to expand Hubspot's capabilities, they can subscribe to additional features such as their marketing tools. This gives businesses the ability to pick and choose what features they need to help control cost.

Inconvénients

Hubspot gets more expensive with the more features that you need. It ends up costing more than comparable sales tools once you've started to add on features.

Avantages

HubSpot Sales is truly a hub for all sales from leads to closing a deal. It can house thousands of leads and customers allowing us to have all of our customer lists on one place which allows easy tracking and pulling relevant data. Also, we can create various sales reports to track KPI's.

Inconvénients

HubSpot can be expensive if you buy all the different accesses and if you have a large team, seats can get more and more expensive.

Avantages

It is great because you have a clear vision about. What are you gonna do and it is easy-going to handle!

Inconvénients

It is like a one stop shop place!When you don’t have any background with CRM they have a good options for you to develop at whatever you want.

Avantages

Even in the free version the benefit you can generate with this tool is immense.

Inconvénients

The list building and mailing functions are a little bit tricky. You need some time to become familiar with it.

Avantages

HubSpot is a game-changer when it comes to tracking deals and sales opportunities. The flexibility it offers in managing and monitoring sales is remarkable. Not only do I use HubSpot Sales Hub for my professional job, but I've also embraced it for my personal business. It has proven to be an invaluable tool in both aspects of my professional life.

Inconvénients

I have noticed that the cost of operating the current feature set is relatively higher compared to some of the rival solutions in the market.

Avantages

Hubspot has been helpful in tracking leads, new business & scheduling appointments

Inconvénients

Some features are cumbersome & not needed

Avantages

The HubSpot Sales Hub provides my team with a great deal of structure, as it can be used to distribute and track projects with the support of other team members, all of which can be done from a computer or via the mobile app. Classifying emails in this way allows you to see the status of emails sent to customers and those that have been received, as well as the settings for ready responses that are sent to customers, which is something I really appreciate.
For example, you may simply plan all of your appointments and receive reports summarizing all of the events that have occurred over any period of time, which is both motivational and inspiring to keep all of your duties in progress. Due to its seamless connection with the rest of our workflow, it eliminates the need for us to manually enter the same information twice.

Inconvénients

Despite the fact that the HubSpot Sales Hub is really well-organized and provides you and your team members with all the tools you need for a very reasonable membership price, it's difficult to think of anything negative to say about it. The user simply requires a few minutes of training before he can get the most out of it.

Avantages

Overall Client management is superb but when you integrate with other Platforms, Landing pages, Blogs, White papers etc. it moves up a layer.

The automation that goes on behind the platform really is exceptional and offers excellent data to enable smart swift sales.

Inconvénients

Hubspot is so efficient you sometimes forget the traditional routes to a sale, this is a big part of the solution but dont become over reliant ;)

Avantages

Hubspot provides a large number of important functionalities even in the free tier. The system is relatively easy to use and understand. Contact management, Appointment Scheduling, Sales Pipeline Management are great for all businesses.

Inconvénients

Understandable but not much customization features in various functionalities available in the free tier. The contact limit should be increased even in the paid tiers.

Avantages

Hubspot compared to other tools is extremely digestible, user friendly and visually easy to navigate.

It provides all the necesssry tools to create a great CRM database for both sales and marketing activities.

Compared to other market leaders, it excels in its marketing outputs, having some of the easiest automations and workflows to reach your customer/prospect base, and makes it easy to control how you are contacting.

Activities are displayed on timelines giving great insights into what’s gone on with your accounts/contacts

Inconvénients

The level of customisation and functionality on the sales side is lacking compared to other providers such as Salesforce.

The workflows have less capability to manipulate and work the data in the system, and although the layouts are user friendly, there is a lack of customisation that makes hubspot unique to your company and ultimately scalable for long term use

Avantages

It's simple and powerful. If you want to use it in a basic CRM way, it can do that. However it also has the capability for great reporting, email sequences, automation, and looping in others.

Inconvénients

New updates can be hard to keep up with. A lot of time reporting is best when you use Hubspot the way they designed it. For example with Lead reporting, the functionality was clunky originally so my team built a different workflow. Now they've improved it, so I have to relearn and somewhat redesign our HS.

Avantages

Easy to find, Easy to syn between PC and mobile, Has a minor learning curve that you'll get used to soon. Makes tracking engagement a breeze to begin with an understand which leads to focus on.

Once you get it up and going, You would not need a different tool!

Inconvénients

Takes time to get used to initially, Took a few tutorials here and there.

Avantages

The HubSpot Sales Hub is my go-to product for managing my own sales and those of my sales team. The general board view with customizable sales stages (and win probabilities) give a great overview of the sales funnel.
The cards shown in the board view can be partly customized too - to show eg. MRR and one-fees that are closely linked to our products.

Inconvénients

Maintaining the deals in HubSpot (or in any other CRM) still takes effort. The Gmail/email integration helps much to have all emails tracked, but for me at least the CRM doesn't always feel like the part where I handle all client cases - it's a system where I need to track things. Adding Traitspotter (to see client personality insights) changed this quite much already, but it still feels like extra work to enter stuff in CRM.

Avantages

It worked well for keep track of our client and prospect deals. I didn’t run it as an admin but felt it was simple to use and understand. They had some great reporting features too.

Inconvénients

I feel like there was probably a lot more features I could’ve used but didn’t or haven’t yet. There’s just a lot of features.

Avantages

1. The automation capabilities are out of this world. We've set up workflows for initial emails, follow ups, stage movements, task updates, you name it. It saves you endless hours from having to do everything manually.

2. The pricing tiers for small businesses are a lot higher than the other tools we tried. You can still fully enjoy its benefits without having to pay a lot more than we were ready to.

Inconvénients

It would be good to have some of the integrations improved more. We use the Surveymonkey integration to collect feedback but it can only collect and log responses from surveys, we'd als love to be able to send data to HS automatically from the submission tables.

Alternatives envisagées 

Zoho CRM et Pipedrive

Pourquoi passer à HubSpot Sales Hub

Hubspot had a lot more advanced features especially in terms of CRM-level stuff like a wider range of properties available and better pipeline customization options. And the pricing was also pretty reasonable compared to the other options.

Avantages

It retrieves the information immediately after I enter the company's website, so I don't have to repeat myself. It takes care of everything after we set up the email broadcast sequence; All we have to do is finish the job. Not only does it allow us to monitor all of our potential clients, but it also makes our daily contact much less stressful.

Inconvénients

In certain cases, Hubspot will mark the email as invalid, causing a bounce.

Avantages

It is user friendly, has its flow and very low learning curve for those who are using it for the first time

Inconvénients

Sometimes it is not that easy to catch if it fails to associate an owner for example, sometimes you simply have to dig through the data

Avantages

Nobody should get a CRM without trying out Hubspot first, it is by far the best one.

Inconvénients

nothing to not like, they do everything OK

Avantages

If you are a Startup, hugely recommend using Hubspot.It is a 100% customizable software to your liking without needing third party intervention. You can do everything In House, unlike Salesforce.Using custom Pipelines, properties and workflows, you can really go deeper with your enablement for the pipelines.

Inconvénients

It could be better in terms of forecasting. That's a thing Salesforce does very well and Hubspot lacks in that department.

Alternatives envisagées 

Salesforce Sales Cloud

Pourquoi passer à HubSpot Sales Hub

Salesforce is too expensive and also it's not as customizable as hubspot

Avantages

Ease of use, tons of support materials, the HubSpot team reaches out proactively to see if you are utilizing the product to it's fullest (hint - you're not. I don't care how much time you put into optimization - this is a super feature-rich product and it's hard to use everything).

Inconvénients

I don't like that I don't have either the time to really dedicate myself to optimizing the tools or the staff to assign that project. It drives me nuts that there are so many aspects of the software I don't have time to fully understand even though they provide TONS of materials to help.

Avantages

The software issues an excellent CRM, which is interconnected with a sustainable sales intelligence platform.

Inconvénients

The competent lead managing approach helps companies manage all the relationships in a company.

Avantages

It has a lot of features and opportunities for both sales and marketing teams

Inconvénients

the platform is always changing, there are limitations to marketing

Avantages

HubSpot Sales Hub keeps everything organized, and email tracking plus automation make follow-ups easier. The reporting is useful too, though there’s a bit of a learning curve. Overall, it’s added real value to our workflow."

Inconvénients

HubSpot Sales Hub offers solid tools, but the pricing can be a real barrier for businesses in developing countries. As teams grow or need more advanced features, costs can increase quickly, which can be challenging for small and medium-sized businesses with limited budgets. A more flexible or localized pricing approach could make the platform more accessible in these markets.

Avantages

Hands down best CRM for startups for any business. HubSpot offers a lot of features and is very easy to learn quickly and start selling without having to slow down your sales process.

Inconvénients

The biggest drawback is cost. It could become expensive to add other features.

Alternatives envisagées 

Pipedrive, Salesforce Sales Cloud et monday.com

Pourquoi passer à HubSpot Sales Hub

We were able to test it out free with two users to see if it was a fit for us. The ease of use and in the beginning it was the right call for us.

Avantages

-Very easy to setup
- Very easy to implement and train users
- Modern Intuitive Interface
- Very customizable to fit your needs
- Support is 10/10

Inconvénients

- So far nothing stands out, I have used Sales Hub 5+ years and it's always my top pick for a CRM.

Avantages

Easy to useUX/UI is greatCustomer support and community helps a lot on day by day doubts and problemsAll leads/customers history/journey in just one system

Inconvénients

Can be improved with AI to provide more valuable insights Lacks of native integrations (no paid add-ons) with tools that almost every company uses like Whatsapp, LinkedInData analysis could go far to more complex data analytics, dashboards and insights

Alternatives envisagées 

Salesforce Sales Cloud

Pourquoi choisir HubSpot Sales Hub 

Hubspot is capable of concentrating different datas from different features if you combine more modules so we replaced 3 ou 4 tools to Hubspot and our data was centralised there making it easier to understand and improve customer journey

Logiciel antérieur 

Pipedrive

Pourquoi passer à HubSpot Sales Hub

Hubspot is cheaper, more modern and easier to use

Avantages

When it comes to managing sales tracking and enablement, HubSpot Sales Hub has all features we need.
It also features some helpful CRM features

Inconvénients

Well HubSpot Sales Hub has sufficiently met needs.

Avantages

HubSpot pretty much does everything, it's like salesloft and salesforce in one. All the features for contacting leads, customers and making tasks and tracking mission critical business info is great.

Inconvénients

The reporting and forecasting features might not be the best compares to other options, but we didn't get too far into the weeds here.

Alternatives envisagées 

Salesforce Sales Cloud

Pourquoi passer à HubSpot Sales Hub

Hubspot was more cost effective and flexible compared to the top alternative(s).

Avantages

The robust deal pipeline feature enables us to get a holistic view of our sales processes. It has extensive lead scoring capabilities that help us to identify and focus on promising leads. The indepth sales analytics are key to planning and refining our sales strategies.

Inconvénients

More advanced email template designs for specific sales scenarios would be a welcome addition to this tool.

Avantages

What I love about hubspot is it gives you everything you need within the platform. It's UI is very user-friendly and so easy to navigate. It is easy to integrate with VOIP.

Inconvénients

I haven't had any issues with my use of Hubspot.

Avantages

I really enjoy its intuitive interface which makes my management job pretty easy.

Inconvénients

I would say that it could be less expensive.

Avantages

HubSpot data automatically sends to our platform so we are notified of updates right away.

Inconvénients

Searching for leads and finding notes on specific leads is difficult to find.

Avantages

Hubspot keeps all of our customers and leads organized in a way the whole company can understand. Super easy to go in and see who still needs an appointment, who isn't interested anymore, who has signed a contract, etc

Inconvénients

It is pricier than most other CRMs, but it is capable of handling much more!

Avantages

We have a pretty large list of customers in our database. It loads everything rather quickly compared to competitors. Very easy to learn as well.

Inconvénients

At times the User Experience is a little clunky. We tried our other CRMs and it was very user friendly.

Avantages

It is a fantastic product that helps our sales team to keep all the opportunities tracked, review the pipeline and improve our chances to convert sales. It also connects fantastically with the other HubSpot products which helps the whole company.

Inconvénients

It is a complex tool (it has to be!) with lots of functionality, but HubSpot's account managers are really helpful and they have a great online directory for help

Avantages

easy to use sales CRM that includes sales engagement tools

Inconvénients

I think overall Hubspot is really amazing

Avantages

A lot of features in HubSpot, very powerful tool. Sometimes a little too intimidating to use because it includes a lot of functionalities we don't know how to use (and continue to learn).

Inconvénients

Slightly expensive tool even though it's still less than Salesforce. Onboarding process can take a bit of time of its complexity.

Avantages

Among its strengths, its seamless integration with our CRM system is noteworthy, along with its helpful automation features that significantly enhanced our sales workflow

Inconvénients

complexity of certain features, which could be simplified for smoother navigation.

Avantages

Gosto muito da abrangência de customização proporcionada pela ferramenta, possui uma API de fácil manipulação e uma grande gama de integrações para potencializar suas automações e análises.A possibilidade de manter as áreas de marketing e vendas em uma só plataforma com performance satisfatória.

Inconvénients

Embora a abrangência de customização e capacidade de automações sejam prós, também jogam contra a ferramenta. Recomendo que caso deseje ingressar e iniciar a utilização deste CRM, que tenha em seu time alguém experiente na sua manipulação e configuração e defina exatamente o papel de cada usuário dentro da ferramenta, evitando duplicidade de informações e automações, que podem gerar um custo extra bem grande no fim do mês.Embora venha melhorando nos últimos meses, muitos dos relatórios não são 100% precisos e, como o CRM trabalhar principalmente com os dados atuais, muitas vezes é necessário que o usuário recorra à outras ferramentas para gerar análises mais profunda relacionadas a dados como histórico de movimentações dos negócios ao longo do funil de vendas.

Alternatives envisagées 

Zoho CRM, Pipedrive, Bitrix24 et Salesforce Platform

Avantages

Für das Tracken der einzelnen deals wirklich gut in verschiedenen stati kann genaustens gesehen werden wie weit der vertrieb gekommen ist und als außenstehender kann man dadurch sehr gut anknüpfen

Inconvénients

einige funktionen sind möglich aber nur durch weitere sehr teure upgrades nutzbar, obwohl dies funktionen teilweise im salesbereich pflicht wären in meinen augen

Avantages

I like the ease of the program. It helps me stay on track, I love the daily sales task reminders. The email integration is nice so that I can track emails outside of the CRM as 90%^ of my day-to-day is done through my business email. Lots of good attributes to keep a sales person on task.

Inconvénients

It can be a little confusing at times when setting a sales flow. There are a lot of steps not required in my industry so they can kind of get jumbled, and dont always relate to the steps that I need to take for freight allocation with new customers.

Avantages

It is useful CRM Tool which helps employee in tracking the sales lead and also gives visibility to higher management without reaching out to the POC for details. Complete tracking on when an email is sent last to the client along with potential business and call details.

Inconvénients

Customer service are sometimes difficulty to reach as mostly chat option is available

Avantages

L'app ha una interfaccia intuibile ed è facile da usare, la uso per gestire le liste di clienti da contattare e posso aggiornare giornalmente l'andamento delle vendite e dei lavori.

Inconvénients

Ogni tanto ha dei piccoli bug, tipo la modifica delle note, che in alcuni casi non è possibile.

Avantages

O Hubspot Sales Hub é um divisor de águas para as equipes de vendas. Seus recursos poderosos, interface amigável e integração com o Hubspot CRM o tornam uma solução de alto nível para gerenciar e acelerar processos de vendas.

Inconvénients

Recursos aprimorados de rastreamento e agendamento de e-mail e recursos aprimorados de relatórios e previsões para insights e planejamento de vendas mais profundos.

Avantages

I like many things about hubspot. One of them is being able to schedule email outreach days and sometimes weeks in advance gives a lot of time back for the rest of the week.The reporting and analytics are also great because i have an easy way to track outreach numbers and the deals that are in the pipeline with their associated progress

Inconvénients

One of my teammates schedules his email outreach, but has been experiencing issues with the emails actually going out.

Alternatives envisagées 

Salesforce Sales Cloud

Pourquoi passer à HubSpot Sales Hub

Salesforce is built on plug-ins, so you will need to get other products that can integrate. Hubspot is a one-stop shop tool.