NetSuite

Avantages

Customable reporting, easy configurable custom fields and modifying forms for different records

Inconvénients

From an admin perspective, customizing WF is not user friendly and is limited. Which forces us in some cases to use suite scripts to overcome issues. Creating suite scripts requires development knowledge, i.e. Java script and knowledge of Suite Script configuration. Since this is not accessible to all organization inhouse, this requires using a certified 3rd part vendor which is both time consuming and costly.

Avantages

Flexible, smart and adaptive ERP system. We have made it work for our business that is very niche, and we use it in all aspects of our business.

Inconvénients

Can be clunky and is not as intuitive to use for those less familiar with technology. It is working on AI features which should assist with streamlining processes.

Alternatives envisagées 

SAP Business One

Pourquoi choisir NetSuite 

Needed a software that was on the cloud and better reporting

Pourquoi passer à NetSuite

More easy to customize and better GL features

Avantages

The ability to customise the system and it’s scalability

Inconvénients

Certain functions are not available, even though they seem to be basic(like downloading the list of historic exchange rates)

Avantages

The flexibility of the system and the continuous improvements and new features.

Inconvénients

I wish some of the modules were part of the core offering.

Avantages

Finally a product that rivals Salesforce. Competitive pricing and easier to rollout. Many features help us track different stages of a project when in development and going through production.

Inconvénients

Training time - it takes a while to coach employees as this is new tool with limited install base and knowledge.

Avantages

Flexibility/ability to customize, tons of product offerings to solve various business problems, good support team.

Inconvénients

Complex to troubleshoot at times, defects/enhancement requests rarely seem to be addressed in a reasonable time frame.

Avantages

everything is all in one with netsuite there is no having to go to a different software .

Inconvénients

there is only one con and that is the automatic bank feed setup was not ideal for smaller banks

Avantages

Netsuite is very user friendly, it has lots of functionalities that are very helpful in accounting and financial reporting.Anything can be done automatically,meaning lessens you manual works.

Inconvénients

For me nothing major. It is just that sometimes there are controls that will avoid you to proceed woth such transaction.

Avantages

We're a group of American companies with common ownership, worth hundreds of millions of dollars, and a few hundred employees. We thought this would be the best long-term option for connecting our third-party software needs, and coordinating our multiple companies efficiently. In hind-sight, I think NetSuite is better suited to a multi-national company much larger than us.

Inconvénients

Communication was extremely poor. What is sold vs what is provided is very different. They compartmentalize everything so much, that they bleed you dry for money.

Avantages

I like that we are able to communicate to our current and potential clients, as well as to our suppliers without hassle. All info, templates and previous conversations are in one placem If another person is going to attend to their concerns, no need for lots of instructions, just need to go through netsuite and everything is there. It also has lots of features that I didn't expect. Especially the trend and reporting analysis, it helps us see how many customers we are serving so we can better manage them. We can also get back to the last task the previous user has worked on. If any problem occurs, rhe customer service is ready to help and is very accommodating.

Inconvénients

I just love the app. Only that i sometimes have poor signal when I'm at an remote area. The problem is that the database cannot be uploaded when theres no signal. So if I needed to go through my tasks or call a customer, I need to go to a place where the signal is good so i can do that.

Avantages

Netsuite CRM and ARP are outstanding.The fact that I can access it from anywhere at anytime is mind-blowing,It makes it easy to have nearly everything we need in one place.This way we stay in this program all day and not bounce around screens.

Inconvénients

The only thing I deslike about Netsuite is the lack of training on scripting for Netsuite

Avantages

The financial aspects are great. Its very easy to have your account set up and up and running. Like any accounts package it will do what you need. Produces great reports and easy to understand. This is the strength of this software

Inconvénients

The costs, difficulty and time it takes to have any changes made. It took almost a year and large amounts of money to have the system set up to function how we need. It was impossible to have this done yourself so it was constant delays and waiting. I would have thought they have done it all before. But no. Every change was a new project.

Avantages

There are a lot of features in NetSuite that i like, specially its Real-Time Data Access. Everything in NetSuite updates in real time. It can instantly generate reports like profit and loss, balance sheet or cash flow statements. It makes Budgeting and forecasting so much easier with its analytics. It also helps in managing the inventory like monitoring stocks level, recorder points and location in real time. Updates the inventory automatically when new orders are fulfilled, reducing errors. It also allows us to see the interactions with a customer including purchase history, payment status and support.

Inconvénients

NetSuite is a powerful tool but it might take some training to understand all its features and workflow, specially non-technical users. It is also little expensive compared to other ERP software.

Avantages

Ability to see very quickly the financial picture of all of our entities in NetSuite. Also, it makes it so much easier for my team of Subject Matter Experts and Knowledge Specialists to be able to serve all of our entities since most processes are now harmonized.

Inconvénients

Customizations can make the system very slow.

Avantages

Depth of customization and ability to adapt to multiple use-cases. The system can be "Frankensteined" for a lack of a better word to do just about anything.

Inconvénients

While it's very customizable, the interface itself is cumbersome, non-intuitive, and essentially requires an architect who is fully trained in Netsuite to get the most from it. If you don't have either a consultant or power user who can dedicate their time fully to Netsuite admin, you'll have a harder time getting the most from the product.

Avantages

Affiliated continuous time integrated credit risk scoring that identifies possible risks right from customers and machines using algorithms based on current financial information and past payment records, respectively. The flexibility of the dynamic financial modeling that allows using scenarios for the risk assessment procedure, including several factors simultaneously in the model.

Inconvénients

There are few opportunities to modify parameters determining risk evaluation at the level of a concrete client. The templates appropriating financial reporting require further flexibility in computing special risk. It may be possible to organize the multiple client assessments more efficiently by doing them in batches.

Avantages

Once you get the hang of the system, it's fine for tracking your time and getting the employees what they need across a wide ranges of projects. The ability to track multiple projects is probably the best and only thing I like about it.

Inconvénients

The system is NOT intuitive. There are lots of extra buttons you have to hit to make certain time tracked is registered. It feels like jumping through hoops to get to a new line. There are extra steps that feel unnecessary to just put in a timesheet.

Alternatives envisagées 

ADP Workforce Now

Pourquoi passer à NetSuite

It tracks our projects by each project better than ADP. We've been trying to switch over entirely but NetSuite just does the project tracking better than ANYON ELSE right now.

Avantages

An in-depth system able to handle the needs of large companies with multiple locations

Inconvénients

Overpriced. Poor customer service. It is not user-friendly for customizations.

Alternatives envisagées 

Sage Accounting, Sage X3 et Salesforce Sales Cloud

Pourquoi choisir NetSuite 

We had reached some of the limitations with QuickBooks Enterprise. It is not necessarily an ERP/MRP system and did not offer an online interface.

Logiciel antérieur 

QuickBooks Enterprise

Pourquoi passer à NetSuite

NetSuite made some pretty big promises, which, if it delivered, would have been fantastic.

Avantages

NetSuite allowed our business to reevaluate process and streamline existing ones, while serving as a single location to house our financial, banking, and CRM data.

Inconvénients

Our implementation process was messy, but we got on the right track early and have worked with our ACS optimize team to make the product the best it can be.

Alternatives envisagées 

Acumatica Cloud ERP

Pourquoi choisir NetSuite 

We did not have the requisite visibility into our project accounting, and the reporting was not optimal for our needs.

Logiciel antérieur 

Sage Accounting

Pourquoi passer à NetSuite

The Oracle brand and its associated size and status. We also liked our demo more than the competition.

Avantages

We like the ability to easily run financials on a project level basis and the automated features that shorten our close cycle.

Inconvénients

The customization that needed to happen to fit NetSuite into our current work processes and the transferring of data from our QB system to NetSuite was not smooth due to going live mid-year.

Avantages

Ease of accessibility for this tool has enabled real-time collaboration and flexibility for our business with remote teams from multiple locations. It can accommodate the growth of transactions, users and data volume without requiring significant hardware upgrades through its highly scalable features. Have highly dedicated security teams and infrastructure to ensure data privacy and compliance with industry regulations.

Inconvénients

The system could use a design update and be more effective in its multi-user mode functionality. Keep up on the positive improvements.

Avantages

Once you learn the system, it's simple to use and gives you quick access at your fingertips. You can get a 360-degree view all from the same screen.

Inconvénients

Trying to find where training is, was not easy. It was necessary to know the NS verbiage to locate sessions.

Alternatives envisagées 

ECLIPSE

Pourquoi choisir NetSuite 

To improve efficiencies and increase productivity

Pourquoi passer à NetSuite

Best suited for our business and customer support

Avantages

We like that we are using only one system for our accounting, fixed assets, sales, purchasing, inventory management, reporting.
There are some things that are easier than they were before for us.

Inconvénients

This will be a long list. It's very frustrating to switch to an expensive system that cannot do what we thought it would be able to do, and has unexpected challenges that we just have to live with.

- Parts bin verification button, box down arrow check-mark icon thingy. It's too small to see, and too many clicks.
- Not able to batch print more than 100 invoices at a time. NetSuite does not care about this but its a huge deal when we have over 2000 invoices to download at once. We can easily miss 100.
- Invoices disconnect from sales orders if they are changed, leaving the sales order open again. Which leads to double billing because we are checking our open orders, trying to close them all. 
- Internal invoices create a receivable. It would be so much easier if they just didn't at all. 
- Credit memos are an afterthought. It's like we're the first company you've dealt with that does them. 
- No negative quantities are allowed on sales orders so adding inventory back into stock requires a credit memo.
- The entire parts ordering process is so difficult for our parts people. You can't easily see how many you've sold in the past, you can't see how many your location already has on order, without flipping through screens. It's a cumbersome, slow , confusing process. The amount on order shows the amount for the entire company so it's totally useless. Then on the item receipt, we can't see the total dollar value per line so the guys are constantly receiving parts at the wrong dollar value, making AP's job really difficult. And since our developers cant fix it, and were on the basic service level tier, were basically told too bad, by an automated email from Oracle. It's so frustrating.
- We can't add more invoice info to customer statements. Info like unit numbers. The statement function in the system is essentially useless to us.
- Grey font on a white background in a small size that you cannot change. It's like Oracle said "let's make this as hard as possible for people with bad eyesight".
- Some lists that have lots of items we can select ALL, but others, you can only select one range at a time either 1 to 25 or 1 to 100. No rhyme or reason to it.
- The entire Item Receipt and Item Fulfillment process makes everything slow, and creates 3x more transaction lines. They are redundant. If we had known that every transaction line would appear on three different transactions every time, we would have known we were on the premium tier which would have cost more money and we wouldn't have chosen NetSuite. The basic level includes 200,000 transaction lines. So now we are over that number. This was dishonest from the sales process from the start. Now we are forced to pay an exorbitant amount to move up to the next tier. They held our system hostage for ransom.
- They don't give your developers free accounts! For us that meant we didn't have enough accounts for all our employees.

There's lots more but I think you get the point.

Avantages

Lo que mas me ha gustado de Netsuite es la interfaz y la manera en como se personalizan reportes e informes para poder obtener información de valor.

Inconvénients

No puedo decir algo que no me guste de netsuite. En general, han sido solo ventanas para nuestra organización.

Alternatives envisagées 

SAP BusinessObjects Business Intelligence

Pourquoi choisir NetSuite 

Porque queria mejorar la información de mis clientes.

Pourquoi passer à NetSuite

Porque la interfaz era mucho mas facil e intuitiva para los usuarios. Además, porque la posibilidad de crecimiento, mejora y actualizaciones de Oracle Netsuite son muy interesantes.

Avantages

1. NetSuite offers a wide range of modules covering financial management, CRM, e-commerce, inventory, and supply chain management.
2. Suitable for businesses of all sizes, from small startups to large enterprises.
3. It is cloud-based.
4. It is customizable and Flexible
5. Provides real-time visibility into business performance with robust reporting and analytics tools.
6. Supports multi-currency, multi-language, and multi-subsidiary operations, making it ideal for global businesses.
7. Regular updates and new features are automatically deployed, ensuring the system stays current with the latest technology and best practices.

Inconvénients

1. It can be expensive, especially for small businesses or startups, due to subscription fees, customization costs, and user licenses.
2. Requires a learning curve and may necessitate ongoing training and support.
3. Implementation can be time-consuming and complex, requiring careful planning and resources.
4. Occasional slowdowns or downtime may impact business operations

Avantages

we work with multiple subsidiaries and need to consolidate financials. Netsuite makes that very easy. Same with inventory management

Inconvénients

the implementation phase was a little painful

Avantages

I liked how everything linked together and all information for a sales order could easily be tracked.

Inconvénients

There were times that a simple cash sale would take too many steps for something so small. There are also some accounts that were not easy to reconcile like accrued liabilities. No standard reports for AL which should be a must.

Avantages

All operations are processed faster which helps us do much more in less time. NetSuite interface with DocuSign is a game changer. Real-time financial performance reports has done wonders in empowering us to make informed decisions for our business.

Inconvénients

NetSuite has been one incredible product with no blemishes. Its ease of use has allowed us to be very comfortable using it.

Avantages

NetSuite is a fantastic program that stands out for its flexibility and versatility. It allows you to manage your entire company seamlessly through an easy-to-use platform. The access and control it provides over various business functions make it an invaluable tool for streamlining operations and ensuring everything runs smoothly. Whether you're handling finances, inventory, or customer relationships, NetSuite makes it all manageable from one central hub.

Inconvénients

One challenge with NetSuite is the overall initial costs, particularly when you don’t fully grasp the value it brings right away. Additionally, its immense versatility can sometimes be overwhelming, almost like falling into a rabbit hole with countless features and options. To get the most out of it, it's crucial to have strong upfront control and a well-thought-out plan for implementation. Without that, it’s easy to get lost in all the possibilities.

Avantages

I like the promise that it would have good reporting and customization.

Inconvénients

was extremely dissatisfaction with the service and support provided by NetSuite over the past year. Unfortunately, my experience has been fraught with numerous issues, ultimately leading me to decide not to renew our contract.

From the outset, the implementation of NetSuite was handled incorrectly, causing significant disruptions to our business operations. Whenever we encountered an issue, the standard resolution offered was to purchase an additional module, which felt more like a sales strategy than a genuine effort to resolve our problems.

Moreover, the pricing structure for essential features such as payroll and profit and loss by jobs was not made clear upfront, leading to unexpected costs that strained our budget. Throughout our time with NetSuite, I found that no one seemed to have the necessary expertise to fix the issues we faced. Despite numerous requests to speak with supervisors, I was consistently told that our problems could be solved by spending more money, which was both frustrating and unacceptable.

Compounding these issues was the frequent turnover of our account manager, who changed four times within the year. This lack of continuity meant that no one had a clear understanding of our account history or ongoing issues, resulting in repeated explanations and a general lack of progress in resolving our concerns.

It is evident that the primary focus was on receiving payment rather than providing effective solutions and support. This approach has left us with a system that does not meet our needs and has caused considerable disruption to our operations.

Alternatives envisagées 

QuickBooks Online

Pourquoi choisir NetSuite 

They discontinued payroll from the desktop verision.

Logiciel antérieur 

QuickBooks Enterprise

Pourquoi passer à NetSuite

It seemed to have more customization and reporting.

Avantages

I like how NetSuite automates accounts payable processes which reduce errors when paying vendors.

Inconvénients

Unavailability of a freemium version of NetSuite is the only challenge I got.

Avantages

great for a company with 200 or more employees

Inconvénients

They do not offer any support post go live and are terrible about billing you even if you are displeased and feel you did not get any help. they still wont help you with out getting paid again and again and again. plus the annual increases,,,,, no guarantees on that.

Avantages

You can customize reports and save the reports for future uses.

Inconvénients

Hard to find my journal entries and there is no way to go direct to general ledger accounts (Need to open P&L, BS or CoA) I hope there is search function to accounts directly and my journal entry list.

Avantages

I am able to get every information that I need and that would be vey helpful in fulfilling may task and helping our customers in timely manner.

Inconvénients

Restrictions based on your user account.

Avantages

Full customization to handle drop ship and on hand stock,
Security systems in place.
workflows to enable automation to be setup.
integrations with other platforms such as Yooz

Inconvénients

scripting knowledge is required one you get past basic customization, which if your unsure can be costly.

Alternatives envisagées 

Zendesk Suite

Pourquoi choisir NetSuite 

Growth of the business and to allow for an all in one with website control package.

Logiciel antérieur 

Sage 100

Pourquoi passer à NetSuite

Customization and all in one package with an abundance of support options, which would facilitate cost saving and growth with the business.

Avantages

So customizable that you can configure it to do just about anything. A unique product that can really be for anyone. Once live, it's fairly intuitive.

Inconvénients

While the customization is amazing, you can get lost if you don't pay attention to the details or aren't working with someone who knows the technical nuances well when you set it up. Our implementor ([sensitive content hidden] ) helped us with this.

Avantages

What I liked most about NetSuite was its comprehensive suite of inventory and order management features, which provided real-time visibility into our inventory levels, streamlined our order processing, and helped us optimize our warehouse operations for greater efficiency and accuracy.

Inconvénients

What I liked least about NetSuite was its initial complexity and the learning curve associated with setting up and customizing the system to meet our specific business needs. Additionally, the cost of implementation and ongoing maintenance could be prohibitive for some businesses.

Alternatives envisagées 

Microsoft SQL Server

Pourquoi choisir NetSuite 

QBDT was unable to keep up with the growing needs of our business. Net-suite offered greater scalability, allowing our business to grow without outgrowing the software.

Logiciel antérieur 

QuickBooks Enterprise

Pourquoi passer à NetSuite

Because of the following reasons: scalability, advanced features, integrated platform, real-time visibility and its cloud-based solution.

Avantages

Love that it is so customizable for our organization and tailors to our platform. It integrates seamlessly with our other software.

Inconvénients

There is a bit of a learning curve as it has extensive features.

Avantages

I would like to dive straight into the pros as given below:
1- It does allow us to automate almost everything in Netsuite using Scripts and workflow.
2- Easy to set up custom fields based on your tracking requirements.
3- Tax reporting is a lot easier now and if you are in Australia now you can ANZ localization for PTRS reporting.
4- Integrate with most of the systems you for most of the accounting function such as Accounts payable, AR, Fixed Assets, Bank Recs, Bank payment files, Sales and purchase orders and tax authorities.

We have moved from another software which is used for small companies but since we have moved to Netsuite we are loving it and will keep on using it now.

Inconvénients

I don't think there is anything I don't like about Netsuite as it is very user-friendly and does allow you to integrate with almost everything.

Avantages

Netsuite has helped with financial transparency in our company, tying our inventory in with our accounting better than our previous system.

Inconvénients

Interface and templates are terribly outdated and difficult to edit / improve. Netsuite is a big investment for our size company but we feel small to them, as customer support has been hard to come by.

Alternatives envisagées 

Salesforce Sales Cloud

Pourquoi choisir NetSuite 

Didn't effectively tie inventory management with accounting.

Logiciel antérieur 

QuickBooks Online

Avantages

NetSuite has a lot of capabilities. I am confident that if we invested enough in the system, it could handle all of our needs.

Inconvénients

NetSuite is clunky and not user friendly. It is not designed for small business, where each employee wears multiple hats. We are 7 people, and most employees have to switch between roles daily to accomplish their goals. When we reach out to NetSuite for help or suggestions, they do not treat the relationship as a service provider who wants us to grow and be successful. Instead, they try to squeeze every dollar out of us. They consistently under-deliver on time-sensitive outcomes, and try to sell us upgrades we don't need and can't afford. Our account manager is delightful, but has no authority to help us in any capacity. Every B2B transaction is extremely difficult (including us paying NetSuite). When we try to lean in on NetSuite services, we find they are unable to deliver what was promised, and are unwilling to negotiate or apologize for their own shortcomings and mistakes.

Avantages

It is highly intuitive, easy to learn how to accomplish your objectives in minimal time.

Inconvénients

It is expensive, pricing and packaging should be more flexible so as not having to pay for functions you don't require.

Avantages

Ease of Initial Implementation. Easy to customize for additional functionalities, 100's of Suite Apps available to implement additional functionalities needed. Great support resources available.
Ease of use for business users.

Inconvénients

More ability to control what business users can do in terms or reporting.

Avantages

The Graphic is good, there are tons of personalizable reports and they are quite easy to use.

Inconvénients

It is not always the simplest software to navigate, but having the option to automate some processes would make my work smoother and more efficient.

Avantages

Versatile, customizable, versions for a variety of verticals, does pretty much everything

Inconvénients

UI looks dated and could be more user friendly - it requires training to use in even a basic way, CRM functionalities could use an upgrade

Avantages

The flexibility provides us with every opportunity to review data in clusters, groups or standalone,also the freedom to generate reports and be 100% creative is such a huge add on.

Inconvénients

Although I recognize it as pulling a large amount of data,there are times where it can take a substantial amount of time for certain reports to load.

Avantages

Entire ERP system of Netsuite is very powerful specially Advanced Inventory, reporting and CRM modules. It is very user friendly for all kind of users and also easy to configure and implement. The customisation options of Netsuite are so powerful where sky is the limit. Overall it is a perfect fit for small to medium organisations.

Inconvénients

There is nothing so far which I don’t like about Netsuite. Everything is so well balanced in this system that you don’t have any limitations.

Alternatives envisagées 

SAP Business One

Pourquoi passer à NetSuite

Netsuite was simpler yet powerful than all other systems. It had all the features which we needed in our system.

Avantages

NetSuite offers true MRP for the Manufactuirng company that has outgrown spreadsheets or other informal processes. With the added integration of CRM, Projects, etc. it is possible to migrate several systems into one integrated solution.

Inconvénients

Migrating from another financial system is difficult and tedious. Garbage in - garbage out so it must be done well. If you are just starting a new business, it might be worth thinking of the future and implementing something like NetSuite from the start rather than starting with something simpler and then migrating.

Avantages

The high level of customization possibilities to fit our need. We handle all our stock movement, order processing, billing through Netsuite.

Inconvénients

Having a lot of customers, historical data, products in our instance we run into performance problems for certain tasks. some reports take quite a long time to process as they go through the entire history in our Netsuite DB.

Avantages

Seamless app integrations for efficient accounting. Quite comprehensive and practical. User-friendly and easy to customize.

Inconvénients

I don't like the lack of file organizer. It sometimes looks messy to difficult to navigate.