LiveChat

Avantages

La simplicité d'utilisation et l’historique des conversations

Inconvénients

Parfois un peu lent et communication hacher

Avantages

Lorsque nous avons ajouté le chat en direct à notre site Web, cette fonction s'est montrée très efficace. Nous sommes en mesure de recevoir des mises à jour des dossiers des patients qui ont recours à l'aide de notre lien de chat en direct. Le texte intelligent est simple à réaliser et à exploiter. Bonne réponse du personnel. L'intégration avec le logiciel est bonne, ce qui élimine la double saisie lors de la création de contacts.

Inconvénients

Il y a aucun mal à dire sur ce programme, il a toutes les caractéristiques que je désire et que je préfère et peut-être un tout petit peu plus.

Avantages

Cette application est vraiment bien, même si c’est compliqué d’utiliser sur un Téléphone que sur un pc

Inconvénients

À part le faite qu’il est peut-être compliqué d’utiliser pour les personnes en difficulté, je pense que cette application est vraiment bien

Avantages

facilité de communication avec live chat

Inconvénients

la plateforme peut être améliorée en ajoutant d'autres fonctionnalités

Avantages

Il est pratique, rapide d'utilisation et assez ergonomique

Inconvénients

je trouve qu'il n'y a pas vraiment de point négatif à signaler

Avantages

l'utilisation facile et simple de l'interface ,

Inconvénients

tchat vidéo et géolocalisation sur la plateforme

Avantages

accessible, fluide, facile a utiliser, bien organisé , precis

Inconvénients

jusqu'à maintenant tout est parfait, j'ai commencé a l'utiliser il y a 6 mois. et je suis deja satisfait

Avantages

Its easy to use and manage. Real-time chat boosts customer engagement, and it integrates well with other tools. The analytics offer helpful insights to improve support.

Inconvénients

LiveChat can be expensive for smaller teams. Some advanced features are locked behind higher-tier plans. The mobile app experience can be a bit clunky at times.

Alternatives envisagées 

Pourquoi choisir LiveChat 

Logiciel antérieur 

Pourquoi passer à LiveChat

Avantages

With the help of this software we are easily connecting with our customer. It also very helpful in our organization internally.

Inconvénients

Since I am using this tool regular during till days I haven't seen any issues in this tool.

Avantages

LiveChat has a nice interface and is easy to integrate

Inconvénients

The pricing of LiveChat is not affordable for small businesses.

Alternatives envisagées 

Pourquoi choisir LiveChat 

Logiciel antérieur 

Pourquoi passer à LiveChat

Avantages

It's an easy and convenient way to interact with my customers. Very intuitive to use and allows me to chat with more than one customer as a time. My organization does not use chat bots, only real employees.

Inconvénients

Some of the e-commerce tools require me to know about website coding, whereas I am a customer service manager. luckily my web team helps so that we can use campaigns and trackers to their full extent

Avantages

Live chat is a user friendly tool which connects you with your targeted audience.You can easily communicate with new people in your website or in your social media platforms.You can communicate through messages or phone calls, that's so cool.Live Chat has been my favorite tool which I interact with.Grow your business by reaching your customers more personally,it makes it easier to understand your shortcomings and correct them.

Inconvénients

For the time that have used Live chat,I have no cons about it,I am a happy user.

Avantages

Good support, easy to use and integrate, good customisation & loaded with features.

Inconvénients

There are some features which don't have an option to toggle off.

Avantages

Easy to set up. Integrates well and is a fair price.

Inconvénients

Could be a it cheaper. Could be a bit cheaper. Not in Canadian dollars.

Avantages

The app itself works well. We used it on our site for several years without issue.

Inconvénients

You need to be paying attention. Their billing practices are unusual. A stated policy (I have a copy of the chat transcript if required) is that they do not provide advance warning of pending annual subscription charges. We longer use the app due to change in our direction and we should have cancelled the subscription. That is on us 100%. This morning, we received the receipt for our freshly paid subscription paid through 11/30/2025 that also indicated a 25% increase in year over year subscription costs.

Avantages

How easy it makes it to engage with live customers in lesser time

Inconvénients

Sometimes the page information doesnt appear on the right side, which makes it difficult to solve a ticket faster

Avantages

Great service during initial set up. (and any questions)... I love that it is easy for customers to get in touch with us easily and the app doesn't slow my website down!

Inconvénients

I would like to set up hours for the program to be on and off (under my plan). I am a one woman show - so no of course I am not going to be available at 1am EST ! - but the PCT people think we should!!

Avantages

How easy it is to use! LiveChat is a great feature to have on our website and has increased our Sales.

Inconvénients

It seems to be a great product. I don't have any Cons

Avantages

Livechat integrates with major social media platforms like Whatsapp, Instagram, Facebook .
The above mentioned integration enables customers of my organization to be able to initiate conversations with our customer service team, directly from their favorite social media platforms without needing to step foot on our website.
This level of dynamic engagement has better connected our sales team with existing and potential customers of our products and services.

Inconvénients

In my own opinion, Livechat simply exceeds the scope of an help desk program. Therefore, it's just perfect.

Avantages

It is a convenient and cost-effective communication channel that enables businesses to connect with their customer in real-time, address multiple queries simultaneously, and generate higher customer satisfaction levels.

Inconvénients

There are some drawbacks to live chat which include a lack of personal touch, technical challenges that can impact negatively on transactions, language barriers, limited functionality, and agent non-availability on a real-time basis.

Avantages

I like live chat because of many reasons issues are solved quickly and the interaction is easy

Inconvénients

It's not free.youcant reach on time when customers need you.when customers repeat their issues they face trouble

Avantages

Livechat provides a day-by-day chat conversation summary, which offers a synthetic view of the evolution of the day-by-day performance statistics of the customer support area. The chat stickers help me find specific discussions within the thousands of discussions the customer support staff has had with travelers on the website. Livechat comes with a mobile-friendly chat plug-in that fits on the vast majority of the latest generation of smartphone screens. As a result, website users have a good experience when chatting with our representatives, regardless of the size of their computer or mobile screen.

Inconvénients

Extremely happy with Livechat. There are no complaints that I can think of at this time.

Avantages

It has made my life simpler by its amazing live chat abilities.

Inconvénients

Doesn't hang a lot while creating a new chat. Very useful tool for customer conversations.

Avantages

All features are very nice it feels you that you are welcome to that livechat highly recommended and nice

Inconvénients

There's no missing because it's nice and perfect you can understand easily on how to navigate that LiveChat

Avantages

Ease of use, speed it runs to get an instant connection for response. Helps with so much, communication, customer support, product knowledge and much more. You get transcripts too

Inconvénients

Nothing really but would be nice to have options of more sound notifications when a message sent or times out after low usage

Avantages

I like most of the Livechat because its interactive

Inconvénients

I like Live chat and have no complaints.

Avantages

The thing I like the most about Livechat is how fast you can be in contact with your clients either if its for some information, for a payment process or a follow up this is a customer service tool that has help our business a lot,

Inconvénients

There is nothing I dislike about Livechat, we are still in the free trial but either way the price is good.

Avantages

This has been put to use recently within the last few months. At first, I was highly hesitant. To my surprise, it's very easy to use, and those I have had the pleasure of working with have been very helpful.

Inconvénients

The wait time, but as with anything there is always a wait time. Patience is key.

Avantages

Nothing , was very disappointing overall..

Inconvénients

The slow response to the end user .. causes more issues

Avantages

It's very easy to use an loving i like to use because it's simple to use

Inconvénients

Not all customers you are able to reach

Avantages

The hidden read-feature is best. You can see immediately what the customer is writing, even before it is sent. This can sometimes reveal SECRETS! And the customer himself does not even realize this.

Inconvénients

I do not like that a mail addresses-list cannot be added to Live Chat to directly forward the customer or topic to respective responsibility. This has to be done manually.

Avantages

The UI is fantastic. Every function is easily found and easily used. Can see conversation history, share photos with the client and easily manage conversations with effective notifications and chat management.

Inconvénients

Very little negative to say about it. Searching for chats without a conversation ID can be a little bit tricky with a lot of agents as information that may not be easily accessible such as consumer ID is needed.

Avantages

Avoid This Company – Fraudulent Charges & Terrible Customer Service

Inconvénients

I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December, January, and February. When I contacted them to request a refund, they flat-out refused, despite the fact that I had already canceled long ago. This company is fraudulent, and their billing practices are highly questionable

Avantages

the oppotunity to engage with customers that prefer communicating in the chat rather than over the phone . we can close a lot more sales.

Inconvénients

dislike that I have to have a license per user which is not as flexible as having a chosen number of licenses with unlimited users like it was before.

Avantages

Negli e-commerce che ho sviluppato è stato fondamentale poter avere una comunicazione e poter fornire un assistenza ai clienti in tempo reale o conservare le chat. Installazione semplice. Supporto continuo, notifiche immediate, supportato anche da mobile.

Inconvénients

Non ho avuto particolari problemi. Sempre stato vantaggioso.

Alternatives envisagées 

Pourquoi choisir LiveChat 

Pourquoi passer à LiveChat

Avantages

LiveChat is the most robust tool that I have ever used to offer customer support on my end.
Availability of mobile application is another great aspect about LiveChat which support audio calls and live chat.

Inconvénients

LiveChat doesn’t have CRM inbuilt tools but it seamlessly integrate with external apps and APIs

Avantages

I like many options about this application : login in very fastly, make a good conversation with the clients real time managing, how you can talk and share screen while you talk

Inconvénients

Actually i didn’t find something least about this application it helps me a lot in my work but i would say the price

Avantages

interactive, fast and very helpful for business purposes.

Inconvénients

Dont know if they encrypt messages. if they do great...if not they should do it and can release it for mass consumption.

Avantages

LiveChat is an interactive customer support team that we have integrated to feet our basic needs. It works well all the time and it is easy to set up.

Inconvénients

Ito hass never had any problems since I started using it.

Avantages

LiveChat enables us (teams) to improve customer satisfaction via real-time chat.
It offers self-service portal which makes it easy for teams to acquire support from anywhere over any device.

Inconvénients

LiveChat pose zero errors and I use it on a daily basis.

Avantages

LiveChat makes it super easy to enhance customer satisfaction by boosting real-time live chat.
Customer support for 24/7 has enabled us to retain customers and attract leads.

Inconvénients

I do not like the fact that LiveChat can’t function in absence of internet connection.

Avantages

This platform is a very useful tool because it has helped resolve issues with our customers. LiveChat has enhanced our interactions with our clients and this is why I love LiveChat. It has the best and reliable features like HelpDesk.

Inconvénients

I haven't had any issues with LiveChat at all.

Avantages

As Desktop Support Analyst, it has been easy for me to communicate with customers online without having to make and receive long calls.

Inconvénients

Integration to our website was hectic during initial setup - kudos to the vendor support team for intervention.

Avantages

Allocating call logging, monitoring and recording features in one place is what I like most about LiveChat.

Inconvénients

I have never come across drawbacks ever since 2022.

Avantages

When they approach on costumer i feel very comfortable when asking youre problems and livechat helps you solve youre questions

Inconvénients

Asking question ,asking questions in live chat when they approach to you i feel very comfortable using livechat

Avantages

dat de gespreken teminsten altijd correct verlopen en iedreen van welk taal ook tog kan stuuren en da ik gwn kan lezen

Inconvénients

dat wel afentoe traag kan laden want als je efe snel er op wil kan soms wel efe duren

Avantages

Being able to see what the customer is looking at on our website. Like that we can add our own hashtag shortcuts

Inconvénients

The VPN showing different locations but the customer is not there

Avantages

LiveChat is easy to use and intergrate with other softwares. It has streamlined communications making engagement with clients simple and transparent.

Inconvénients

I haven't seen anything that seems to be wrong with this platform.

Avantages

LiveChat allows me to record and monitor calls in one single integrated repository.
Issue tracking and incident management are other key relishes which I gain with LiveChat.

Inconvénients

I have never experienced issues when using LiveChat, even though I don’t use it on a daily basis.

Avantages

customers can simply click on a chat button on capterras websites to start a conversation with an agent.

Inconvénients

capterra is constantly updating its live chat features