LiveChat

Avantages

LiveChat offers customers like me a range of resources like films and articles to help in maximizing the features of the program. The periodic emails informing reviewers of new developments in LiveChat's commercial applications are really appreciated.

Inconvénients

Pricing has recently gone up significantly.

Avantages

LiveChat makes is very simple for customers to reach us during our business hours and to reach someone immediately. We can solve any issues right away for them, and mark them as completed when done. To install the code into our website was very straight-forward, just copy/paste.

Inconvénients

Pretty easy to use, not really any complaints.

Avantages

easy to sort and I love the ability to save answers to common questions!

Inconvénients

I truly cannot think of a complaint, it is pretty seamless.

Avantages

Dependability in daily use as a tool in communicating with customers in livechats.

Inconvénients

There are no problems that have occurred with this software.

Avantages

Mi è piaciuto moltissimo il modo in cui i miei clienti possono porre le domande e assistenza in maniera istantanea per così poter migliorare l'esperienza dei miei clienti in maniera efficiente e veloce.

Inconvénients

Non ho riscontrato inconvenienti , ho apprezzato tutto di questa piattaforma.

Avantages

Able to communicate effectively with someone especially when I’m unable to talk because background noise etc.

Inconvénients

Having to wait for the agent to come on the chat and the fact that some times it goes off after few minutes of inactivity.

Avantages

Enables customers to actually chat with a live body online instead of speaking over the phone and allows for instant answers.

Inconvénients

There is really no downside to LiveChat. We are a tech centered generation and people want instant satisfaction and LiveChat does that

Avantages

You can easily share files with customers, send links, or even schedule meetings - you can also set up canned responses to answer common queries. It's also great that you can transfer chats between agents, which is helpful if your business has multiple departments with different specialties (or mostly because customers tend to request to speak to an agent)
It is also important to note that the messages have a layout that is similar to Facebook/messenger.
the queued chats are displayed in a column on the left panel, while you can focus on a chat in the center panel.
Additionally, there's a right panel where you can see all the details of the customer that you're currently helping (sites that they've visited, their device, their browser, if they're a returning customer or not, etc.)

Inconvénients

It can be pricey if you have several agents - there are multiple plans based on how many people you need to go live - One of the basic ones allows you to have 14 people at the same time (including admins, so this can reduce the number of agents that'll be assisting a customer))

Avantages

Everything, can talk to the agent on avery easy way

Inconvénients

Can talk to the agent on a very easy way

Avantages

As part of general sales support of our company, this software was probably the easiest that I dealt with when I was learning all our tools. It's very user-friendly, not complicated, all the buttons can be learned, and the important function of getting in touch with a customer was quick and easy. We can send photos, links, files, or what not just to make things clear to our customers. We were able to generate additional sales when we started using this app because our customer don't need to call us anymore. We were able to assist them with whatever concerns they have whether it's sales or customer service by just chatting, so this makes their lives more convenient. As an agent of our company, we know that our business is good when we always here the knock knock sound of this app because there's a potential customer on the other end.

Inconvénients

First, I'd say the cost of this app. There are other options for the same service that is cheaper that this. Second, how big of a file this app is. Desktop wise, it's fine. But on the phone, it takes up quite a storage space.

Avantages

O layout do LiveChat é direto e flui perfeitamente. Há muitas guias e relatórios fáceis de usar. Nossa equipe também gosta das ferramentas de velocidade de digitação disponíveis para ajudar a testar nossas habilidades :)

Inconvénients

Às vezes, nossos clientes tendem a reclamar que querem que o cabeçalho do chat desapareça ..... mas eles parecem não perceber que podem sair e remover o pop-up conforme desejado

Avantages

Database management and CRM because it helps increase customer satisfaction and lead conversion

Inconvénients

I honestly can't say anything worth disliking for the app.. its generally a good app

Avantages

Esperienza positiva, nessun lag o bug, lavora anche in condizioni di poca linea, velocità nella ricezione dei messaggi e soprattutto nell'invio anche di file o messaggi abbastanza lunghi/grandi

Inconvénients

Aumentare la possibilità di personalizzazione dell'app, l'unica diciamo "pecca"

Avantages

I like every aspect of the Live Chat feature.

Inconvénients

There's nothing I dislike about using LiveChat.

Avantages

Automatizzazione dei messaggi omnicanale, consente di automatizzare i messaggi omnicanale e di utilizzare chatbot AI per qualificare i lead online.
Integrazione con oltre 200 strumenti diversi e Monitoraggio automatico delle vendite e degli obiettivi aziendali

Inconvénients

non ho avuto problemi o incovenienti nella gestione

Avantages

LiveChat is so easily integrated into any software we use for my side business hustle. We can track and get insight reports on how customers feel about our services. Thanks to the LiveChat option we are getting 5-star reviews for our customer service.

Inconvénients

Everything is great about this app. No concerns. Love using it.

Avantages

The real-time chat feature allows us to communicate with customers faster and on time. We can also do more in less time by creating many agent accounts and specifically giving them different tasks. That way, we can utilize the software while providing efficient and fast service to our customers.

Inconvénients

There are times when messages get delayed and it leads to misunderstandings with customers. The price point is also higher compared to others.

Avantages

The quality is of LiveChat is beyond description. It construct a break free connection.

Inconvénients

Ads are annoying though recently they have improved.

Avantages

Live Chat is easy to useFast and everyone can benefit from itOn a personal level it helped me a lot

Inconvénients

Some minor things could be improved, like the chat menu

Avantages

Ho usufruito di LiveChat per diversi mesi e posso dire che è versatile, agevole e veloce. Vivamente consigliato

Inconvénients

Non ho trovato facile ricevere assistenza durante un problema, ma una volta compreso il meccanismo sono riuscita pienamente

Avantages

Customers enjoy contacting us using LiveChat since it is so simple to use. Our clients adore using this program to make appointments. convenient when occupied at meetings or at work.

Inconvénients

After making a few enquiries, we were able to comprehend how communication works after hours, but at first it was a little puzzling.

Avantages

We interact with hundreds of platform users per week and it can be overwhelming to analyze all these conversation. This is where livechat is the best at what it does. We interact with the customers in real time and can analyze these chats at a later time. The ease and the layout of the platform is a great pro.

Inconvénients

The only con is the pricing as it is charged per agent and when you have a team of 4 agents, it can get pricey.

Avantages

O chat é muito fácil de utilizar podendo ainda usar outros recursos dentro da ferramenta que agrega ainda mais no atendimento

Inconvénients

Encontramos umas dificuldade de alguns emoj dentro do chat

Avantages

Simple to use and fairly self serve- if at a large organisation where chat only is the priority id say it would be work well.

Inconvénients

The cost is far too much for basic level users. With competition from so many alternative options that offer help centre and WhatsApp integrations for 1/5th of the price or freemium - paying £500 a month for live chat seems absurd

Avantages

Nice design, nothing more than that actually.

Inconvénients

It costs a lot for poor quality service and support.

Avantages

Can be integrated on website and app. additional plus to SMS. custom customer segmentation to help in future targeting and know your audience

Inconvénients

If you want better security features, it will be quite expensive.

Avantages

Users often find LiveChat to have an intuitive and easy-to-use interface. It also excels in providing real-time communication between businesses and their customers.

Inconvénients

Some users have reported that the LiveChat mobile app could benefit from further stability, performance, and features improvements. Besides, some users desire more advanced reporting capabilities and deeper insights into chat performance, customer behavior, and agent productivity.

Avantages

Using LiveChat seems so easy and since i am so awkward over the phone, LiveChat was helpful without actually talking one-on-one with a person!

Inconvénients

At first i was very nervous about using the LiveChat, because i wasn't familiar with it.

Avantages

There is a lot of companies in fact trusty companies and we can know easily the answer of our query and also in fast and secure way

Inconvénients

Sometime chatbot take too much time and response from the real person is late

Avantages

Easy to deploy and use. Chat transcripts that can be used for reference. Chat archiving for easy follow up.

Inconvénients

Client data remains on live chat servers

Avantages

The ease of using it. Not much work to put into using it

Inconvénients

Could have a faster loading time when sending and receiving chats

Avantages

A facilidade de implatnção do sistema dentro do nosso processo de atendimento ao cliente.

Inconvénients

A ferramenta tem um excelente custo beneficio porem ainda vejo o valor um pouco acima de mercado.

Alternatives envisagées 

Pourquoi passer à LiveChat

Avantages

The Livechat team consistently delivers exceptional support, which has greatly enhanced our experience with the software. They promptly address any challenges we encounter and continuously provide valuable resources to optimize our usage of the Livechat platform. Moreover, the extensive range of high-quality features available to us sets Livechat apart from being just a helpdesk solution. Our utilization of Livechat has expanded beyond expectations, thanks to the outstanding features it offers.

Inconvénients

The addition of a lifetime ban feature is highly necessary to effectively handle trolls. The current option to ban individuals for only a few weeks falls short when dealing with persistent trolls.

Avantages

Da poco mi sono avvalsa dell'utilizzo di LiveChat per assistenza via chat della clientela e devo dire che è uno strumento di grande facilità di utilizzo, consente di interagire con il cliente per fornire una rapida assistenza

Inconvénients

Forse qualche funzionalità in più renderebbe il software davvero interessante

Avantages

Interfaccia semplice da comprendere e possibilità di personalizzare al meglio le proprie chat

Inconvénients

Abbastanza complesso da configurare a primo impatto

Avantages

You can see that a lot of time and effort has been put into its development. The user interfaces are well thought out and everything works as it should. Among the many other features, it was the Chat that really caught my eye.

Inconvénients

I cannot complain about the product itself. The pricing could be more affordable.

Avantages

A INTERAÇÃO RAPIDA COM CLIENTE E A REPOSTA IMEDIATA

Inconvénients

NAO TENHO O QUE FALAR AINDA POIS ESTOU APRENDENDO CADA DIA

Avantages

the chatbot is able to immediately resolve low-complexity issues and requests, as well as the most frequently asked questions. So customers don't have to wait an indefinite amount of time for a simple solution.

Inconvénients

I liked everything about the live chat, great chat. I didn't have anything not to like

Avantages

Facilmente utilizzabile e si può fare quel che vuoi

Inconvénients

Niente assolutamente, perfetto in tutto.

Avantages

So many options to get the help when needed as it's being used

Inconvénients

Some times lags an jumps around on users

Avantages

Live visit programming has turned into an urgent part of client care methodologies for organizations, everything being equal, offering a more prompt and customized method for drawing in with clients, improving client experience, and eventually driving fulfillment and devotion.

Inconvénients

It's essential to take note of that while there are difficulties related with live talk programming, a large number of these issues can be relieved with cautious preparation, legitimate preparation for specialists, powerful utilization of robotization, and ordinary checking of client criticism.

Avantages

I like that I can get answers without having to call and wait on hold or email and wait for a response

Inconvénients

Sometimes it takes a while to get a person to chat with

Avantages

Um programa fácil de utilizar, e ajuda muito para tirar dúvidas e resolver problemas sem precisar que a pessoa se desloca para a empresa.

Inconvénients

o contra é só a questão do tempo, pois o atendente provavelmente atendem varias pessoas ao mesmo tempo.

Avantages

Ampia scelta di della propria personalizzazione permette di essere più veloce nel montaggio del traffico in tempo reale,una cronologia illimitata molto efficace ed un report di base avanzata per i sistemi più costosi

Inconvénients

Non ho riscontrato problemi di nessun genere personalmente

Avantages

O LiveChat é conhecido por sua interface intuitiva e amigável ao usuário. É fácil navegar pelos recursos e configurar o chat no seu site. Mesmo usuários menos experientes em tecnologia podem começar a usá-lo sem problemas. Oferecendo uma interface dinâmica e funcional, proporcionando uma experiência agradável para a interação com os visitantes do seu site.

Inconvénients

Embora o LiveChat ofereça planos com preços competitivos, algumas empresas podem considerar os custos um pouco elevados em relação às opções oferecidas por concorrentes semelhantes.

Avantages

LiveChat is very easy to use. It has user-friendly interface. And simplifies my daily work. I can solve problems with the help of this software.

Inconvénients

Sometimes it has bugs. But not often, so it doesn't get inconvenient.

Avantages

It's very easy to use and very easy to navigate

Inconvénients

I have not found anything I did not like

Avantages

Le funzioni che mi sono piaciute di più sono La conversazione instantania o la storico dei messaggi.

Inconvénients

le cose che non mi sono piaciute della applicazione sono il modulo offline o per citarne un altro il branding personalizzato

Avantages

I really like it because with just a couple of clicks, I can quickly answer questions and offer the support they need in real time.

Inconvénients

Well I would like the mobile application to have a more agile intuitive although it works well, sometimes I feel that it could be easier to use.

Avantages

It's free version has all the features required to manage customer inquiries.

Inconvénients

We dropped Live Chat because its core feature was available in other paid product that we use company wise.