FMX

Avantages

Cloud-based functionality is great that I can get updates directly to my mobile, fantastic customer support

Inconvénients

Would like to be able to merge tickets, sometimes there are multiple tickets raised by staff for the same issue and it would be nice to be able to merge them.

Avantages

Easy to use and implement across our campus

Inconvénients

maybe come up with an app. that would mirror the on line capability

Avantages

Love the ease of use and how quick to filter and find what data you need whether it is for scheduling, maintenance, warehouse, etc.

Inconvénients

Trying to get some of our staff on board with the product and actual use of it. Which is not a reflection so much of the product but getting staff to understand and follow instructions.

Avantages

Great for small to large sized companies

Inconvénients

cost of ownership can be a bit overwhelming

Avantages

Easy to use. The software is easy for new users to log in and use right away with little training. The software is flexible with the various modules, you can tailor it to any need.

Inconvénients

This is a great product. No complaints.

Avantages

If a Mobil solution is what you need FMX is the Bomb. I don't need to sit at my desk to manage this system, and the Mobil functionality is as robust as the Desktop, I had a team of 7 techs up and running within 2 weeks of onboarding.

Inconvénients

It never goes away, it is always with you and can be like an addiction to a video game. Once a thought or idea comes to mind, You have to go with it and implement it in the system

Avantages

What I really like about FMX is my personal representative, She is always available to help me with any question I have.

Inconvénients

It is very hard for me to think of something I don't like about FMX right now, I am new to this position.

Avantages

Ability to customize it to our needs

Inconvénients

None

Avantages

Our whole district can read the calander with ease.

Inconvénients

We have had people saying they can not see their maintenance requests. I would like to make sure everyone is getting a email when it is sent in and when it is resloved.

Avantages

The ease of use and tier structure of admin within in the software for approval of request. We have multiple ways we are utilizing the software and so far it has fulfilled all of our needs.

Inconvénients

It may be a setting that we have not discovered yet but it would be nice to have a reminded if a company admin has not approved a request after 5-7 days.

Avantages

Intuitive. Not cumbersome. Customer service has a passionate small business feel.

Inconvénients

None.

Avantages

Easy to stay on top of projects. Great trending reports.

Inconvénients

Access to information or ability to edit from opening the Maintenance Request up from the calendar

Avantages

Simplicity, minimalist approach, Single sign on, ability to add custom data field in all forms i believe.

Inconvénients

Custom process flow other than facilities management like purchase order management are very basic.

Avantages

The scope of work that our search committee formed has been completely answered. Everything that we wanted, we now have in this software. Having to narrow it down to just 1 item is tough. But if I had to, I would say the general functionality that it brings. It's not overcomplicated nor overwhelming.

Inconvénients

The fact that "declutter" is not set as the default. This is honestly the ONLY thing I do not like.

Avantages

Ease of use and not allowing overbooking on the calendar

Inconvénients

Everything is user friendly and I don't find anything I don't like about it.

Avantages

FMX Calendar is very easy to use and we like that you can also do Maintenance requests. It makes our Maintenance staff very happy.

Inconvénients

The thing I keep hearing from the rest of the team is that the reporting needs improvement. It's great to see it on your computer but when we have to print a calendar, it's harder to do.

Avantages

Very user friendly, powerful data usage, great customer service.

Inconvénients

Some issues with customizing reports but minimal.

Avantages

FMX has met our needs exceptionally well. It has enabled us to modernize many of our processes on the operational side of our school district. FMX has centralized many loose end of my job and become my "go to" tool for managing the districts operations.

Inconvénients

The only problematic area to me is the reporting feature. In many ways it offers a wealth of information, but drilling down into specific areas can be confusing or difficult.

Avantages

Being able to assign the work orders to specific people on the facility teams.

Inconvénients

Not being able to delete one reservation out of a series of reservations.

Avantages

Ease of use (drop down boxes ). The different view options like the calendar view or the list view options that you can choose between.

Inconvénients

Customer support varies greatly depending on who answers the phone at FMX. I have had some positive and some negative experiances.

Avantages

The software is easy to use and get acquainted with. for our organization it is a good fit and the value is good.

Inconvénients

Scheduling or planned WO is a little confusing to set up. We receive a lot of emails for the same work order which tends to clog my inbox.

Avantages

Ease of use, customer support

Avantages

Customer service first and foremost. Always willing to work with you and readily available.

Ability to adapt it and make it work for multiple applications.

Easy to understand and navigate. Should make training others very easy.

Inconvénients

Nothing so far. We are very happy to have it. It is similar to our previous software except this version is on steroids. So many different ways to use it.

Avantages

TMI Energy Solutions provides Facility/Energy management services to Ohio Public School Districts. After discovering the FMX software, we are implementing this product as a tool for each of our clients. FMX's cloud-based format allows TMI to effectively communicate with staff members in real-time as well as provide an accountable process for all who are responsible for getting the job done. The program is extremely easy to use, and training requirements are minimal.

Inconvénients

Just in the 6 months we have been affiliated with the product, we have seen improvements being made to the system. These improvements continue to expand the systematic way the end user can store and access information. Service history on a capital asset and "go to" information available to the person responsible for maintenance, repair, or taking necessary action is key to making and executing a good plan. FMX staff listens to the end users' goals and will customize the software to meet our particular needs.

Avantages

Easy to use, even for those that are not computer literate

Inconvénients

I honestly can't think of anything

Avantages

It is easy to use for both the corporate office and technicians in the field. Allows you to customize the types of users and the access you want them to have.

Inconvénients

Inability to connect custom fields in the Equipment section with fields in the Building section so that you would only have to update a field once.

Avantages

This software is simple to use and user friendly.

Inconvénients

I would like some more options on reports and charts.

Avantages

Coming from a different work order system that was far more cumbersome, FMX is a breath of fresh air! The implementation process is not hard as they've built this software very intuitively. Authentication is a breeze in whatever format you choose(we chose Google as that's our wheelhouse) and end-users see a clearly defined page that's easy to navigate, update if necessary and check progress. This is, by far, the best on the market in my opinion.

Inconvénients

Honestly, there's nothing about this system that I don't like. It's HTML5, highly customizable or NOT!

Avantages

The overall functionality of the software and the potential to come.

Inconvénients

There are still some features that will need work, but the help team involved are open to suggestions and have been helpful during the roll-out.

Avantages

Easy to use
Product support

Inconvénients

It is sometimes confusing on the administration side to find needed information.

Avantages

Easy to use - web based - able to add as much or as little info as I want.

Inconvénients

Reports are all links - makes other not wanting to see them.

Avantages

-System is customizable for your organization
-Easy to use
-Friendly and responsive customer service
-Free training

Inconvénients

Would like to be able to customize how filters are ordered within our own system, and would also like to be able to rearrange the order of the columns.

Avantages

The interface is intuitive for end-users and provides great features for it's price point

Inconvénients

There are a few things that should be provided as a "common sense" functionality that aren't there. If/Then "rules" being one of them.

Avantages

Lot of versatility. As compared to other products they offer more modules.

Inconvénients

Purchasing module is almost unusable. No way to invoice.

Avantages

It was super easy to set up. I found a lot of helpful articles and videos.

Inconvénients

That the inventory is an additional cost.

Avantages

Very easy to enter tickets.
Great functions to copy tickets. Opportunity to do facility walkthrus

Inconvénients

Lacks the ability to do a facility walktru and it populate a work ticket.

Avantages

Easy to use and import data. Overall, mostly customizable to needs, with a few exceptions that FMX seems willing to help customize.

Inconvénients

So far so good. Its not perfect but It should do the trick. It is pretty in-depth with email options, I will take you a bit to get that figure out, But its a nice option to have for those that like an email for everything.

Avantages

User friendly software, I've used similar software before but it was not as detailed as FMX. i specifically like the inventory and reporting features.

Inconvénients

i think it would be nice if it had a Start, Stop feature for Maintenance Requests and Planned Maintenance. Also automatic time stamp for when you Complete a Maintenance Request instead of manually inputting the time.

Avantages

The easy use of the tool for users for its equality to a calendar

Inconvénients

the handling of the mails in terms of the amount received

Avantages

The software is not such bad that you can use daily but it's better to use monthly for best prefomance

Inconvénients

The ui just complicated for daily use that make process take long time and make work not easy for simple user

Avantages

Icovers everything we were looking for and more. Layout is very self intuitive for those used to utilizing software designed for the layperson

Inconvénients

have to contact customer service frequently for help on things we should be able to do ourselves

Avantages

Before we used FMX, we relied on email and phones to request help. Sometimes it would be forgotten. This software allows me to track my requests, and now we get help almost instantly.

Inconvénients

I cannot think of anything I dislike about this software! It has only caused help to arrive faster, and is extremely easy to use.

Avantages

Ease of use
Flexible

Inconvénients

Cost for small districts

Avantages

It has great visual layout for busy calendar days

Inconvénients

the supervisor/role assignments are difficult to navigate

Avantages

When it comes to technology, I need all the help I can get. We use FMX to send help requests to our IT department. It is very easy to use, and they respond much faster than before we used FMX.

Inconvénients

There are a lot of required fields when filling out requests, but I think this is just how we have it set up. It can probably be configured differently.

Avantages

I like the fact that it has the ability to manage multiple staff and locations from one central spot. The ability to track expenses with specific vendors is HUGE for us! Also to have a catalog of all that we have spent with specific vendors has been a huge resource for us too. Also has the ability to have a very clean and simple inventory system with QR codes and everything.

Inconvénients

My only con is maybe the pricing can be steep for smaller businesses. But the money saved in the long run could be a benefit.

Avantages

Competitive pricing; an up-and-coming company.

Inconvénients

No mobile app.