FMX

Avantages

Facile à utiliser, il convient à tout le monde à moindre formation et permet la gestion des équipements de travail avec un support client rapide.

Inconvénients

Je n'est pas de contrôle sur certains champs

Avantages

Great balance of tools for use in church or school. Not overly detailed as an asset only management tool. Calendar is the most used tool to prevent double booking, schedule custodial work, plan maintenance, schedule security, schedule HVAC, alert team.
Was able to customize extensively to create a local module to even track Marketing request.

Inconvénients

Modules may not work exactly like current business work flow. May not have a module for every process your team needs one for...such as time clock. Key management solution did not work for the way we manage keys for instance.

Avantages

Prompt customer service - both via phone and email requests

Inconvénients

Leave a message and we will call you back on service calls - Although FMX does a great job on calling back - I have shifted to sending an email request for a call back to support and this seems to work pretty well - unfortunately - sometimes the call back time is not when I am still working in FMX so it requires a bit of juggling - don't really know how to resolve this as I understand you have staffing limits too.

I do think it might be good to visit the customer implementation process for new modules - I have never been really impressed with this process, especially since there is a related additional cost - seems cookie cutter in design and not oriented to meeting the customer where they are at - Would be glad to chat on this further if you are interested.

Avantages

Ease of use, easy to customize fields. Very easy to bulk import things.

Inconvénients

Limited reporting and export features. Calendar filter system is useful, but clunky

Avantages

It gives you a lot of options for the type of forms you can create. We use it for IT help issues, general maintenance requests, and marketing, media and communications requests.

Inconvénients

It is pretty much preset on what you can and can't add in. It has some presets that don't work with every form, so you have to select information that is not necessary in order to complete the form.

Avantages

I like that anyone at a "Staff" account level can make an account and submit work orders for my team. I am grateful to be able to customize the areas and resources we have and easily add or change our on-hand counts when needed. Having different tabs for the Calendar, Maintenance Requests, and Schedule Requests is so helpful to be able to see everything I'm looking for in one space.

Inconvénients

I wish I could share resources and equipment across different buildings. For example, we have three golf carts that typically stay in the maintenance building, but someone may request to have us stage it elsewhere for an event and don't know to select the maintenance building first to be able to select the golf cart. I have found workarounds for the few limitations so I don't have any complaints!

Avantages

I really like the customization options when building a schedule request. Also-customer service is always so helpful and answer right away

Inconvénients

There are a few fields in the schedule request I would like to take out, but they are standard to the FMX system

Avantages

Using FMX has made us more efficient, productive, organized with workload and scheduling, understanding buildings and its assets.
FMX has everything you need to manage Buildings, Assest and Work all in one place. FMX is continually improving their software and its functionality. Plus, their team is so amazing to work with from start-up, training, questions, modifications.... they always have timely and detailed responses.

Inconvénients

For our company structure, scheduling is more work than it should be. We would like a few small view options to what we currently see on the calendars to make this part of our process and slick and easy as our other process.

Avantages

The commitment of the product specialists and customer support personnel. The integration with the building automation software is wonderful. It saves us time and money.

Inconvénients

The responsiveness of the software is fine, but needs to be faster. The scheduling is great, but the work order (tech/maint requests) features need much more development. Please research help desk programs like Cayzu or Zendesk. If you were to improve these modules, your suite would be unstoppable!!! :)

Avantages

It is very easy for Requesters to submit maintenance tickets, so we are more organized now with requests flowing into one central spot. The Respond feature is great too, as it allows Users and Requesters to communicate directly within a ticket.

Inconvénients

There are a lot of customizable options, so it can be tricky to know what to select at first. Also, the "on behalf of" feature is useful, but it has confused a lot of people, as they think they need to select their own name in that field.

Alternatives envisagées 

Pourquoi choisir FMX 

Pourquoi passer à FMX

Avantages

THE CUSTOMER SERVICE CAN'T BE BEAT. NOT ONLY DO THEY ANSWER MY QUESTIONS OR HELP ME RESOLVE MY ISSUES, THEY ALSO SHOW ME WAYS TO RESOLVE THEM MYSELF.

Inconvénients

MOST OF THE CONS ARE ABOUT USER ERROR, EITHER MINE OR MY "CUSTOMERS"!

Avantages

K-12 Public School Departmental Supervisors typically have multiple, disparate systems for Technology, Maintenance, Grounds, Transportation, Facilities Reservations, and inventory. FMX brings all of this together in one easy-to-use portal.

Inconvénients

There doesn't really appear to be any cons, especially considering the experience I've had setting up and configuring other helpdesk portals.

Alternatives envisagées 

Pourquoi choisir FMX 

Pourquoi passer à FMX

Avantages

The pros of this software is that it is easy to use. It can be customized to use primarily drop down choices that help to ensure that entries are clear and easily understood. Customer support is fast and thorough. The reports convey viable information to use in making business decisions such as workload, lifecycle maintenance, cost per repair, and identification of top 10 problem pieces of equipment. The list of pros is very extensive.

Inconvénients

If I had to identify a con it would be the import feature. On rare occasions it will freeze during an upload and I would cancel and restart the upload, once the new upload completed it would not allow the work order to be closed due to pending upload. You would then have to close the window and start over.

Alternatives envisagées 

Pourquoi passer à FMX

Avantages

This is so intuitive, simple and quick to set up (even in complex situations), is comprehensive in scope allowing us to manage our crazy schedule over hundreds of spaces, tech and maintenance requests, PMs, equipment and asset management, etc.

Inconvénients

This was by far the most seamless transition into a new software I have ever seen. The only things that I wish were added are in development, and they are not game-changers.

Avantages

The ability to manage all service events and keep track of upcoming service events.

Inconvénients

I can't think of anything I don't like about the FMX platform

Avantages

I really like the ease of use. Anyone can use this software with minimal training involved.

Inconvénients

The level of communication between Facilities and the requester is fantastic. It breaks down the need to communicate verbally thus eliminating drop in communication and human error in this.

Avantages

Ease of use for requestors and technicians

Inconvénients

Still getting use to the system so that part is a little frustrating

Avantages

The most impactful features are the abilities to approve and assign a maintenance request when one is generated.

Inconvénients

No "cons" specifically troublesome at this point in usage.

Avantages

The ability to attach documents, PDFs, pictures, etc. This is great to be able to attach manuals, trouble shooting documents, etc. to equipment which is then accessible to the technicians in the field without going and searching for the information. Also the flexibility to customize the software to suit our needs for equipment, work orders and inventory. This is important to be able to customize the software to how we work in our district. Also the speed at which your team works when I submit a request. I have give them Excel spreadsheets with equipment information and they load it usually within a couple hours or even less. Great response time.

Inconvénients

Not able to reserve inventory against a work order while you are planning and scheduling it. This is huge as when I am planning work to be done and I want to reserve an inventory part so that it is available when the tech goes to do the job. One such work order type is a PM where filters or belts are required, it would be nice to reserve them or be alerted that there are none in stock.

I wish I could change the name "Equipment" to "Asset". A company can include roofs, doors, windows, floors, etc in the equipment tab as we are asset manager, not just equipment managers.

I wish I could put in a type of equipment or asset and have a secondary window open up in the equipment page which would allow for specific data to be entered as it pertains to the equipment type. For example, if I would select a "motor" type, it would be nice to see a window within the page that would ask me for HP, RPM, Volts, etc. If I would enter an equipment type of a "Fan" , the page would ask for RPM, CFM, Belt or Direct drive, Etc.

Avantages

The software has allowed our staff to become fully engaged with a wide range of request types such as tech requests, maintenance requests, and transportation requests to name a few. Our staff can now track specific requests for assistance and validate the status of said requests. Our district pays a fraction of cost other programs of the same type would charge. We also use integration with 3rd party applications to add in athletic schedule requests directly into the system. This feature eliminates the need to put in schedules in multiple applications.

Inconvénients

I have very little negatives to say about this product. The only downside was implementation. It is helpful if your organization has a clear definition of workflows for each request type prior to implementation. Changing the workflow of requests are not complicated, but can be a bit challenging if the organization has put some thought into this process prior to going live with the software.

Avantages

The fact that it is a one-stop platform for all of the stakeholders in our organization to use. It replaced about 4 other pieces of software and pulled our whole facility management tools together in one program.

Inconvénients

There isn't a lot that I don't like. Maybe that at one point there were a few changes made that weren't communicated as well as they should have been but the good customer support team helped me to figure those changes out quickly.

Avantages

The software is very user friendly and easy to work with. The task bar makes it very easy to find what am I looking for in just a few clicks.

Inconvénients

I am only a few months into using FMX and just everything is a step above my previous software. Any small issues that I have come across have been easily handled through customer service

Avantages

Ease of set-up, ease of use, 24/7 accesibility, inventory management, maintenance management.

Inconvénients

user customization of reporting could be a bit easier and more flexible possibly.

Avantages

I appreciate the way I use this system to manage so many different facets of daily work.
These are a few of my favorite things:
1. I don't lose information, the ticketing process is helpful, clear and easy to use.
2. I can drill in super specific on details and usage or I can keep a wide focus, therefore meeting the needs of many different projects and management styles.
3. There is room to grow, it doesn't just meet the needs of where you are today, it is also ready for the future growth.
4. The staff - I know that isn't software, but the fun training videos they post and they way they engage the user is important to how much I enjoy using the software as a complete experience.

Inconvénients

That I can't use it at home to manage my family.

Avantages

I really like the accountability aspect of the software, we can easily track the success of a machine and see when it’s become more trouble than it’s worth. It keeps employees accountable for their time, as well

Inconvénients

I wish it had more accessibility for text alerts instead of only being able to do email alerts OR text alerts. An option for kiosk inputs to be sent to a cell phone but general calendar action to be sent to email would be far more useful.