Helpjuice

Avantages

The layout of helpjuice is easy to manage on the formatting side, the tools bars etc are very similar to work, so it's easy to navigate in that sense.

Inconvénients

It would be good to be able to create our own filters in reporting, instead of having to export to narrow down the info, e.g

- Find out how many articles a user has edited / created (without exporting)
- See when an article as moved into another category
- View different region articles in Insights without having to export and re-organise

Alternatives envisagées 

Pourquoi choisir Helpjuice 

Avantages

Helpjuice is a software that is incredibly easy to get used to, to manage and customize. The support from the team who helps with customizations requests is super kind and expedite. If you know something about web design, most of the customizations you can manage by yourself. If you don´t they can assist you. You can start from a template, and if your later discover it is not really the best, you can ask for help and quickly get it changed by their team. Very happy to have chosen Helpjuice.

Inconvénients

There are a few edition features for articules that are still not available. Formatting tables or copying and pasting styles are not yet there, but we trust these are upcoming improvements. Same case with Jira integration, which is in plans.

Alternatives envisagées 

Pourquoi choisir Helpjuice 

Logiciel antérieur 

Pourquoi passer à Helpjuice

Avantages

They also provide full customization service to change the look of the knowledge base per your product's design.

Inconvénients

Admin dashboard could a few more features and tweaks (but Helpjuice offers to customize the admin screens as well!)

Alternatives envisagées 

Pourquoi choisir Helpjuice 

Pourquoi passer à Helpjuice

Avantages

Easy to use, easy to search, it is really user Friendly.
Support is incredible!

Inconvénients

I don't like when I clic Edit on Article, begin to write something and it auto/save and reload, it bring up my cursor top of article and I erase something up of the page.

Avantages

The software is really easy to use and navigate. I love how sleek the reports are as well as the weekly report of our sites health. Overall it's a huge improvement from our last knowledgebase hosted in salesforce

Inconvénients

Support was a little slow to respond, it took roughly 4 days to get an initial response for an easy how-to. Sometimes the article formats look different from when you're editing it and from when you publish it. I would recommend to customers to keep the format as simple as possible. The other cons are just minor software enhancements like dynamic reporting but nothing has been a blocker or critical issue so far!

Avantages

Schnelles Onboarding, schneller Support, auf Papier viele Features, brauchbarer Editor.

Inconvénients

Mangelhafte Qualitätssicherung, fehlende Kommunikation seitens der Produktentwicklung, viele versteckte Probleme.

Alternatives envisagées 

Pourquoi choisir Helpjuice 

Logiciel antérieur 

Pourquoi passer à Helpjuice

Avantages

Customer support is fast and very kind.

Inconvénients

authorizhation management is managed by user, not by group.

Avantages

Support searching through API. It also supports importing content into my knowledge base which is great! Finally, they allow me to do good level of customizations and it also provides me nice detailed analytics.

Inconvénients

Pricing Their import feature works for most of scenarios but sometimes it gets complicated to figure out. They can probably add a few more pricing options instead of just 4.

Avantages

Easy to use
Friendly Interface.
The content is indexed so fast

Inconvénients

The editor might gain a few more feature in future
Some search option can be optimise

Alternatives envisagées 

Pourquoi passer à Helpjuice

Avantages

Knowledge management is easy, and segregating articles is at ease.

Inconvénients

UI can be improved a bit more, editing text has multiple options and the icons can be confusing.

Avantages

Ease of usage whenever I need to pull out documentations and information.

Inconvénients

I can't think of any at the moment. The experience has been very good so far.

Avantages

Analytics, analytics, analytics - its why we move to the solution - great to get insight into popular articles. Abiliity to integrate into our existing Support process and have a dedicated document view.

Inconvénients

Could do with a couple of improvements for publishing articles, lacks some of the capabilities used to when creating content
- the code formatting is not very good, have line wrap issues and no syntax highlighting
- difficult to create pdf reports that are legible as the formatting is very poor when trying to print the html page
- difficult to export analytics data to other systems
- need to it possible to just link to other articles (very easy to embed articles) - why not offer the option to display link or content when I use the

Avantages

- Can customize it to basically anything you want it to be
- Great personalized support
- Fast customization requests
- Really good editor
- Plenty of themes to choose from
- Analytics are great

Inconvénients

- Can take too much customization to get it to 'feel' right for what you're doing
- If you have a private site, sharing articles individually publicly with a client is cumbersome
- Full export of site is not great as it exports in excel sheets
- No dynamic creation of keywords or related articles
- Can't 'continue numbering' in editor
- Can't 'copy formatting' in editor
- Search results do not contain category 'folders'

Avantages

- Clean interface
- Not cluttered
- Easy to use

Inconvénients

- Hard to find where I could preview our site at 1st.