ThreatLocker

Avantages

The cyber hero service takes up most of the heavy lifting for us.

Inconvénients

The exam is solid and originally the training was not easy to follow however they’ve made great changes over the past year and it’s still much better.

Avantages

ThreatLocker's default-deny approach effectively locks down our environment by proactively protecting our endpoints. Every two weeks, our reps meet with us, offering insights and assistance that make them feel like an extension of our team. Due to ThreatLocker's protection, we don't require additional MDR or XDR solutions, making it an efficient and effective way to keep our organization secure.

Inconvénients

It's true that ThreatLocker requires a bit of a learning curve to become proficient with it, however, it's certainly not an insurmountable hurdle and it's definitely worth taking the time to become familiar with the platform. Our TL reps are always available for any questions or assistance we need, and they always go the extra mile to ensure we understand the platform.

Avantages

I liked it ThreatLocker provides strong security when you install applications while being easy to use. The application whitelisting feature is great because it lets our company control which programs can run on our, which helps us to reduce the risk of malware.

ThreatLocker combines solid security with with a simple interface, making it a great tool for keeping our computers safe.

Inconvénients

Sometimes program installation take multiple requests in order to install. Especially when they use Command Line or scripts (e.g. Xampp). You have to wait for approval everytime which can delay the process of using that software.

Avantages

I love the security it provides with very little hassle for the end user. When properly setup, it adds safe boundaries for your client's systems to run in without a big hit to performance.

Inconvénients

ThreatLocker is a complex tool with a lot of different moving parts. It's not plug-and-play, set it and forget it style tool. Your time is required to set it up properly and manage it. There is a large time commitment required up front.

HOWEVER, ThreatLocker doesn't just sell to you and then drop you in the mess and charge you for their help like other companies. They provide regular check-ins with their support team to ensure our environment is running optimally. Also they have 24-7 support always ready to help us with any question about the service or best practices. They provide a university platform to train your team to run the software. It's not a set it and forget it product... but if you put in the work, the payoff is huge!

Avantages

Application whitelisting was fairly effortless for the vast majority of our implementation. Threatlocker was able to learn all of our applications automatically and can handle updates to these applications without our intervention. When custom rules are required the UI guides you through the process. The UI also does a good job of alerting administrators if you create any policies that are not secure or too broad in scope.

Network control provides and easy interface to implement network micro segmentation. The audit tools make determining what needs to talk on each port between hosts simple.

ThreatLocker Administrator Password System in configuration manager allowed us to retire our Microsoft Local Administrator Password Solution. Setup took less 5 minutes and involved no complicated GPO's or additional programs.

Support is instant and knowledgeable. There is very little if any wait to talk to someone for help anytime of day via chat.

Inconvénients

The Network control portion is prone to hiccups when using threatlocker specific objects and switching networks.

Avantages

I've looked into application allow listing several times in the course of my career, and it always seemed to be too difficult to do and require far too much management. ThreatLocker actually figured out how to do this in a way that works. It's still involved, but it's an incredibly well designed product that allows us to do application allow listing, privilege access management for applications, and network and storage control. We have a lot of applications that require admin rights to run (or to update), but with ThreatLocker we can manage which applications can run with elevated privileges and which can't. The application control ensures our users can't install any apps that we haven't approved, which makes it easier for us to ensure we have a consistent environment from user to user and also cuts down on shadow IT. It's really helped us move towards a more secure environment and to implement more elements of Zero Trust.

It's an immense application with a lot of parts and that can be confusing and overwhelming at times, but their support is terrific. They claim to answer all support requests within a minute, and, so far, when we've needed support we've had someone in chat support within a minute. If the support incident requires more than chat support, it quickly gets escalated to a Zoom meeting (and by "quickly" I mean a matter of minutes). We also rely on our Solutions engineer a lot. He's always willing to carve out a meeting time where we can dig into particular aspects of the product and he can walk us through solutions and features in a way that helps us learn to better manage the product and it's features.

All of the folks we've interacted with a ThreatLocker (our account manager, support, our solutions engineer, etc) have been terrific. They know the product is complicated, but they helped us to implement the product in a way that ensured we'd be successful. This isn't a company that sells you a product and walks away. They reach out on a regular basis, which makes me feel like we have a partner in them and not just a software vendor.

I also like ThreatLocker University (their training site) because it has a ton of good content that's targeted to specific parts of the product and is normally broken into 20-30 minute training sessions, so you can do a deep dive into a single area in a short amount of time. I use it a lot if I need a quick refresher on how to manage a feature.

Inconvénients

It's an incredibly complex product and it can be overwhelming sometimes. It also does require a fair amount of maintenance. The maintenance goes down with some time and fine tuning, but it will never be a product where you set it and forget it. But I think the company is aware of that which is why they've built a strong and quick to respond support organization,

Avantages

The onboarding process is painless, with the help of learning mode and the Threatlocker team.

Inconvénients

Honestly- nothing comes to mind The team at Threatlocker are so willing to teach you and guide you through the process that it made this software a nobrainer.

Avantages

the "Built-in" Application definitions and Policies...
and
the Behind the scenes management (absorption) of the major OS (Microsoft) update releases - and the same for the major Applications (Adobe).

Inconvénients

the setup of new Administrators has been tricky. Seems to be getting better.

Avantages

ThreatLocker is a very reliable product that our company has been using for a while. It has successfully caught numerous threats and prevented us from falling victim to various cyber attacks.

Inconvénients

ThreatLocker can be quite sensitive when downloading content from the internet, even from trusted websites. I often need to submit a ticket and wait for team approval. Sometimes it disrupts my workflow because I have to wait for an approval. However, given the statistics, the extra steps are worth it.

Avantages

Easy to deploy.
Possibly the best support I have ever received from a software vendor.
Elevation Control and Application Control are both fantastic.
Constantly evolving.

Inconvénients

ThreatLocker is constantly evolving which is fantastic however this can sometimes result in some unpredictability. Their support team is usually right on it though and it is a small price to pay for the improvements that are made on a regular basis.

Avantages

Tha ability to quickly secure devices in an environment.

Inconvénients

Initial learning curve is quite high, so it'll require hours of training to get started.

Avantages

I'm a big fan of the VM to test install certain products to see what they install and change. I am also a big fan of the ringfencing feature.

Inconvénients

Honestly, I haven't come across anything I dislike about the platform. I have found it easy to use and navigate.

Avantages

ThreatLocker locks the workstations and servers' ability to install new or unapproved software and applications. Its straightforward interface allows users to request approval to install new applications. The protection is true for regular users as well as administrators.

Inconvénients

It can be overwhelming at the beginning to set up and understand - though support is top-notch.

Avantages

It’s the best product out there for application whitelisting. It’s easy to use, it’s MSP friendly, has some of the best support I’ve ever experienced from a vendor.

Inconvénients

Nyhing negative to say about the product or the vendor

Avantages

The product works as advertised and they are a great partner to work with. On-boarding was a truly great experience. We met with the TL team weekly to go through our individual client needs and this helped with seamless deployment to over 3000 endpoints. The cyber hero managers are very prompt to remediate any end user requests.

Inconvénients

There are not that many negatives and none really worth mentioning. I would like little more analytics specifically around the cyber hero manager's response and resolution rates.

Avantages

I would like to preface this by saying that I am still fairly new to ThreatLocker. However, I have had a very positive experience both in onboarding with [sensitive content hidden] and the application itself. So far, the most used case has been managing application installs for users, which has mostly been effortless.

Inconvénients

The only negative experience I've had so far has been when an application was updated, but ThreatLocker saw this application as a new one post-update. This was mostly a minor inconvenience and methods to make the application accessible to the entire organization again were shared when I brought this up with my representative.

Avantages

Relatively easy to use, efficient product

Inconvénients

Getting 3rd parties / customers to fall in line with policy and procedure

Avantages

The onboard, support and training team are top notch. The product gives me the confidence that my users will have the ability to introduce something malicious to our systems.

Inconvénients

IT has a little bit of a learning curve, but as stated above the training team is top notch and always available to answer questions.

Avantages

Just the true Ease of the new portal & unified audit & of course the app which truly makes it easy on the fly to respond to request and other features.

Inconvénients

Nothing really on this anymore, the legacy portal was very granular & not very user friendly at first, felt good to learn, but as for showing my Techs how to use it, the new portal rocks.

Avantages

The people. Everyone we have interacted with, has been patient and understanding along with very knowledgeable!

Inconvénients

Nothing as of now besides price but we understand we got a good deal for only 20 users

Avantages

ThreatLocker has been such an amazing partner to work with. Great customer support and fully loaded with many cutting edge security features. Being a provider and user of ThreatLocker has proven to be very beneficial in having the know-how efficiency when easily implementing and integrating these features into the daily flow of business. Allowlisting is by far the most frequently utilized feature our clients take advantage of daily. Creating policies at both a per user scale and org-wide scale has been very easy to use.

Inconvénients

ThreatLocker is so cutting edge that there many features offered that have much more potential to be built out and improved upon, such as Elevation Control.

Avantages

Threatlocker was incredibly easy to deploy with integrations with our RMM tool. The level of flexibility and granular control over what and how applications can run is second to none.

Inconvénients

So far I haven't found anything that I don't like about the product.

Avantages

The software is incredible, but what is better is the customer support. From the moment you pop a message in to the live chat, you will be speaking to someone within 30 seconds, and can even hop in a Zoom call if that is better for the issue at hand. Phenomenal.

Inconvénients

The wording of some of the features could be reworked / explained better. For example removing the protection from a device isn't just a case of highlighting the asset and pressing "delete" or "disable protection". Neither of these features actually remove the protection.

Avantages

There are new threats coming out daily. ThreatLocker helps add an important layer of security and brings system one step closer to protection from these new threats. ZeroTrust is not a new concept but ThreatLocker made it accessible to all businesses, big or small. I also have to say that the team at ThreatLocker have been amazing to work with and I wish other vendors would be as partner support focused.

Inconvénients

Honestly there are not a ton of cons. The process to implement ZeroTrust can be a bit more involved than most realize, and ThreatLocker does have some of those challenges too. However the platform is designed in a way and has features to help streamline that process and end user experience. Backed by amazing support.

Avantages

Very easy to use, stunningly effective, outstanding value for money and features keep getting added!

Inconvénients

Can cause friction with users that have previously been used to being able to 'just do anything on my PC' however this is true of any security product that restricts prior (risky) functionality. Not sure how this fits in Cons, but its the issue we have to manage most often.