StellarUp

Avantages

Everyone knows facebook or meta can change any minute. The times of parking your content all over social media sites is ending and it is critical to own your platform for community connection. For us, we wanted to build the largest ongoing online community for women in technology. We saved a lot just dropping Kajabi for our courses. This platform is more user friendly, flexible, and I feel like we are able to grow with it over time. The mentoring capabilities are super amazing. The customer support and buy in from the team to help you achieve your vision is also great! Highly recommend.

Inconvénients

I think just adjusting it to what you need is key. The software is like a canvas, so you have to add the paint. That part is harder, but not related as much to the software.

Alternatives envisagées 

Pourquoi passer à StellarUp

Avantages

The platform is multi-functional. The customer success team is always very responsive (typically within a day or two) and supportive of our requests to resolve anything, provide additional guidance, and address changes to the platform that we needed.

Inconvénients

The onboarding process took much longer than I initially expected. We don't have the full access as admin to independently process certain platform changes, so we need to channel some requests to the customer success team. Very minor (UX) bugs during the deployment period (which I guess is normal, and either way they were subsequently addressed or flagged by the internal team).

Avantages

We had useful onboarding calls with the team as we got onto the platform. We liked the range of functions on the platform - unfortunately few of them worked as expected 100% of the time.

Inconvénients

1. The platform was difficult for our mentors and mentees to use.For example - there were two different ways to create and join a mentorship call. This was not explained to users as part of any onboarding so, before we addressed the issue through our own comms, we had a number of users try to speak to each other and end up on different calls without understanding that was the case.2. Performance/Speed of the platform.It was too slow our users in many areas in the Middle East and North Africa where internet speeds are slower.3. Too many issues with administrative functions- In our last weeks with the platform we were unable to upload videos, edit profiles or change our users' allocation to programs

Avantages

We’ve had a fantastic experience with Stellar Up. The mentor matching tool has been a game-changer for us, helping us connect with the right people and not waste a lot of time like we did before.

The platform also does a great job with community engagement and event management, making it simple to bring people together and run events smoothly. Plus, the e-commerce feature has been a great way to monetize our community and offer valuable products to our members.

Overall, amazing, we wished we started 2 years ago with Stellar Up. Highly recommend if you're looking to boost your community.

Inconvénients

The integration with hubspot took a moment, but after a quick email to support I was able to figure it out in minutes.

Avantages

Our mentoring programme is a key driver to our company’s strategic people objective. StellarUp took our ‘basic’ mentoring programme and made it fly! They provided us with insightful advice and their app transformed our mentoring programme to a highly engaging one which our employees love. StellarUp also managed our community of mentors and was a key driver in expanding our programme.
We also appreciate their value add expertise in very topical DEI topics and staff engagement

Inconvénients

I cant think of any! I hope more and more companies use StellarUp

Avantages

It’s so easy to use, flexible, takes no time to set up and get started, great customer service.

Inconvénients

Honestly, can’t think of anything specific, the team behind it helped us with all our questions so far

Avantages

The personable, conscientious and knowledgeable team were great. They were able to understand our challenges, work with us on the solution and I couldn't be happier with the results.

Inconvénients

Difficult to say as the service has been great.

Avantages

The service is very good, the communication is always clear. The platform has many features and we use it daily. They are constantly improving and the modules are very good to use. All aspects of providing info to our users is available. They help us get future-ready. Big errors are quickly fixed.

Inconvénients

Many errors occur regularly that prevent us from sending the content or events. This makes it hard for us to get our colleagues to use it regularly.

Avantages

Great for community building and managing mentor programs. and excellent supportdesk from the StellarUp staff.

Inconvénients

Relationship deliverables and program deliverables are still a little bit misleading when to use which.

Avantages

We could tailor it to our specific requirements, using it simultaneously for different groups all as a white label SW tool under our own company name.

Inconvénients

Nothing seems to be missing; they’ve thought of everything. The only thing we needed to do, was translate everything to Dutch, because this is the company language of the organizations we work for (and everything at Mentorjam was set up in English). But the support in all aspects and this translation, was super!

Avantages

Mentorjam properly revolutionised our mentor program and promises to continue to improve with us. The software has huge potential to take our various regional and country-level programs into full global, using our global membership. As a pilot, the Dutch-based first phase has gone well. Minor hiccups were identified and when they were raised, solved virtually immediately. Most of all, we simply liked bringing the program into one place, where we could easily have an oversight, and up to date dashboard to connect, respond and match our mentors and mentees.

Inconvénients

I least liked the presentation on cms. I found it basic and look forward to better formatting for newsletters and other messaging. Tiny changes will make all the difference (header types/fonts and images currently are basic, but growing).

Avantages

Our audience is built up of users who grew up around technology and those that did not - and both find it relatively accessible, straightforward and extremely helpful for mentoring. I like how the team has put a lot of thought behind the options users would want/need in the platform. Many of the questions one would have when using the platform (e.g. can I video call from it? etc) have all been answered which is super helpful.

Inconvénients

This is difficult to say given the pros.

Avantages

The ability to bring a remote and international team closer together and keep each other informed has been a really big plus point to Mentorjam. It has the ability to be customised and tailored to work for you and your community specifically.

Inconvénients

Nothing stands out as lacking in the offering, for the purpose we use this platform for - it's really fit the bill! More video or media format integrations would be ideal for compiling the resource library. However the Mentorjam team are really proactive in asking for feedback and rolling out improvements and features based on the needs communicated to them.

Avantages

The tool is very intuitive and fully customisable. The support team is quick to help where needed.
The product continuously evolve with more features and tools

Inconvénients

Would be great if there was a mobile app to support the desktop version.

Avantages

We recently started using the StellarUp mentorship platform, which has been a positive experience so far. The platform's flexibility and ease of use initially caught our attention, and the genuine passion of the team behind it has made a lasting impression. They are always available to help with deployment and integration, making the entire process smooth and worry-free. Their passion for mentorship and community building is evident in their continuous efforts to enhance the platform.The system's flexibility allows us to tailor our mentorship experiences to suit our needs and preferences. The platform is user-friendly, which allows us to focus on cultivating meaningful relationships between our participants rather than getting bogged down by a complicated interface.

Inconvénients

Although we've only recently started using StellarUp, we understand that the platform is evolving, and we're looking forward to the upcoming improvements in performance tracking and program analytics.

Avantages

The email integration where you are able to broadcast a message to your team directly from the platform to the team's email inbox is super cool and handy. It's also nice that you have an option to display this on the platform's dashboard and that you have the option to select a specific group of people within the platform to share with.

Inconvénients

Adding tile and banner images can sometimes be tricky to scale and can become time-consuming when trying to upload an image.

Avantages

We can easily see our participants profile, relationships, level of progress and many more. The platform is very user friendly and easy to navigate. It is also possible to send out bulk messages or participate in forums. Everything is in one place to access and manage!

Inconvénients

There was a major upgrade and some feature were temporarily unavailable!

Avantages

It was easy to use the platform and navigate through it.

Inconvénients

My overall experience was good. What can be improved is to continue to explore AI advancements.

Avantages

The ability to see all mentoring relationships at a snapshot

Inconvénients

The lack of notifications that come through to the users and the video features.

Avantages

Ease of use
Matching AI
Profiles
Dashboard

Inconvénients

Menu could do with being more intuitive