My PT Hub

Avantages

There are so many thing i like about this software and the main thing is having everything in one place. For i work part-time as a Personal Trainer but would like to go full time and the back room stuff and admin has been holding me back.
I was using Google sheets/Google Forms my own Online portal through my website and a separate booking/paying system.
But with MYPtHub having it all in one place and so much more is gong save me hours of time and stress plus maybe after 4 years the chance to change my career and life around.

Inconvénients

Maybe an integration with Garmin as i use it myself and so do quite a few people now.

Avantages

Team leads can easily schedule meetings, events and even fitness and other entertainment programs to keep employees engaged and content. This tool provides easy event scheduling and reminder option to ensure nobody misses out on the fun. The program offers one of the cheapest service in the market with plans starting from 20 dollars.

Inconvénients

This application is designed primarily for running businesses rather than helping increasing engagement and activties. The inerface can be difficult to adjust intially because of over functionality. Activties are difficult to assign and require a lot of modifications. Pre-existing activties are limited.

Avantages

Very easy to use and cost effective especially as a sart-up business. Overall consensus amongst clients is that the Hub is easy to use and people feel it enhances their PT experience

Inconvénients

Sometimes when you are trying to make multiple different programmes for clients, it can get clunky to manage in the dashboard and this is especially the case with the nutritional elements of the site. Potentially trying to incorporate a grouping system to put specific programmes into would be preferable to help with ease of use as more clients with differing goals get added to the software

Alternatives envisagées 

TrueCoach

Pourquoi passer à My PT Hub

MyFitnessPal integration for nutrition. Lot more cost effective in terms of scalability with £50 a month for unlimited clients

Avantages

Allows me to do everything with my clients from workouts, nutrition plans and nutrition accountability to daily goals and progress tracking

Inconvénients

For real only thing I don't like is making me update my timezone everytime i log in. They explained was to ensure calendar stay correct per where i am located at time. In future hope they use location from device to auto update this and then nothing i dis like!

Avantages

Online bookings, CRM, messaging, following, personal training and nutrition coaching options have been huge for me, (I'm an online nutrition coach) totally an all in one program

Inconvénients

Honestly no flaws - I switched from PTD and it makes sense, sometimes building fitness routines can be challenging but other than that - it's great

Avantages

I like the features and I like the fact that the mypthub team clearly work hard to update and include new features. The software is generally easy to use and I would say is a must for busy Personal Trainers. It has a lot of uses and it has made my life easier.

Inconvénients

This may be an unfair review based on my ignorance but when using the phone app as a coach not a client I have come across glitches and been unable to do certain things. I have had to use the desktop version to complete these tasks. Again this may be due to user error on my part for not being familiar enough with the software but another issue I have had is multi editing the name of workout plans. By this I mean if I download a workout plan that has 12 weeks in it and want to edit the name I have to edit all 12 weeks individually. I would like to just edit the whole plan with 1 renaming. Also it would be good to have chat available for supporting a quicker resolution time to issues.

Avantages

Lots of features and makes things easy when works

Inconvénients

Lots of bugs in the first couple of weeks constant excuses and then told is now fixed issues with app had to keep resrarting. Customer service pretty poor full of excuses and still charge you although the product doesn't work. Really hard for clients to use it's not user friendly 1 out of 6 clients could use the app that's a bad percentage but PT hub didn't care they just want your money bad service and bad customer service

Avantages

It was a no brainer to sign up as the trial is throough and allows you access to all the features. Allowing you plenty of time to setup clients/new and existing to give feedback and compare to previously used apps.

Interface usability for clients is simple and straight forward with good video explanations on getting started at the beginning and you are even able to record and upload your own for a more personalised touch.
Workout interface is practical and includes built in timer for in-between sets.
Auto calculator for macros and calories is helpful.
Pre made plans are great and very useful for editing to personalise for clients.

Inconvénients

Doesn't have a priority list to potential clients which need more attention.
I have also had clients complete workouts but no notification come through. (This could be down to human error)

Alternatives envisagées 

TrueCoach

Pourquoi choisir My PT Hub 

MyPTHub offered all and more at a more competitive price.

Logiciel antérieur 

TrueCoach

Pourquoi passer à My PT Hub

Better value for money.

Avantages

The best part of MyPTHub I would say that is the value for money and the customer service.

Inconvénients

The features of program design have some flaws which are taking a long time to be fixed, if they do.

Avantages

Easy to track workouts for all of your clients and the client can see it as well which allows for great two-way communication from both the Trainer and the Client. On top of that, the client can even track their diet intake and documentation can be uploaded to the clients account on the app such as the Agreement they signed with me (the Trainer) or what their current weightlifting maxes are! MY PT HUB is a one-stop-shop for all you need, for the Trainer and the Client both.

Inconvénients

There's currently no way, no function, in MY PT HUB to auto-calculate how much more weight the client is lifting today compared to 1 month ago. If you want to see how much a client has progressed since they started working out over the course of a month, how much more weight they can lift, you have to compare the numbers manually and calculate the percentages yourself (such as a 10% increase in strength over the course of a month for example). Hopefully, MY PT HUB will add this functionality in time.

Avantages

For the price, you can't go wrong. There are plenty of features for clients and it's pretty easy to use. I've been using PT Hub for a few years now and it's come a long way. It's pretty simple to use, upload your exercises (or use the exercise database), create the workout and assign it to your clients - Pretty easy. I recommend My PT Hub to anyone, especially if you're just starting out in the online personal training business.

Inconvénients

None really...although it'd be nice to have a chat feature so I can talk with a rep sooner rather than later. My decisions are time sensitive using a chat instead of email would be nice. Don't get me wrong- the email support is great and the reps usually get back to me pretty quick. Other than that, the software is great!

Avantages

as a gym owner, Pt and online programming business its allowed us to stream line our service as well as add extra value to our current members and clients.

Inconvénients

it would be nice to add a more freestyle option like Truecoach has for alongside the current set up. this would allow for some more flexibility in how the programs written can look and a more convocational programming style for our personality to come through.

Alternatives envisagées 

TrueCoach

Pourquoi passer à My PT Hub

overall better coverage for our needs and better integrations.

Avantages

#1 thing was customer support. Everything I need, I am always given feedback and support to help resolve any issues or questions. There is a tremendous amount of pre-made workouts and nutrition plans to send to clients, but the best part is that you can modify them, so this saves a lot of time for creating plans for clients. Also, the events calendar is great and allows a lot of flexibility to create different classes and create different packages for clients to purchase. I would recommend this software to any trainer (studios, gyms, online).

Inconvénients

One thing I don't like is that I have to add in all my current clients profiles for them to have a login. Unless someone buys a package, they cannot create their own profile.

Alternatives envisagées 

Mindbody

Pourquoi passer à My PT Hub

The fact that there are exercises and workouts i can send my clients to do on their own time. There are videos which my clients can watch to check out how an exercise is done before they do their workout. Also, I can check up on them and message them through the app for communication!

Avantages

I love how efficient it is for clients of all ages. It is very easy to use, and makes the administrative portion easy.

Inconvénients

I think before the update there were a few glitches when sending messages. Also the videos did not always work, but I love it now.

Avantages

Nutrition. It keeps my clients on track, we can do macros, or by foods.

Inconvénients

lack clarity on the price.
App does not always work.
Bugs frequently.
You add features, and expect me to pay.

Avantages

On first glance the software seems to offer a lot of functionality but when you start using it it there are big design flaws. The company doesn't stand by the quality of it's product.

Inconvénients

Buyer beware. This company takes your money & runs. I was on a 30 day free trial. While in the Free Trial, I received a 50% off coupon to use. I was under the impression that if I used the coupon, I would still be entitled to my 30 day free trial. Within my trial period, I discovered a huge flaw in the program. The company advertises streamlining your business with the use of groups & programs. The only problem is that the software is flawed & won't populate programs into existing groups. After discovering this problem, I asked the company to refund my money & they refused. I was within my 30 day trial period, I discovered a big design flaw & the company flat out refuses to do anything to remedy this. I've never dealt with a company that has worse customer service than this one.

Avantages

The possibilities of what you can do with the software.

Inconvénients

All the possibilities never really came together...Always platform limitations to accessibility, consumer facing view lacking...constant tech issues. And the only support received is "we can't help you, that;s just how it is."

Avantages

I tried other software before and once i had everything settled on it I asked my friends and family to try and they thought it was too hard to use for someone that is already making an effort to try to train. Then I found My Pt Hub and It has everything I need it, easier to use, nicer lay out and the customer service has always responded very nicely and help me with everything I needed.

Inconvénients

The only thing I like the least is that sometimes is difficult to find a program when you have lots. I thing it will be easier if we could just type the words to find it by name. Suggestion there.
And I would like to be able to use it also in Spanish.

Avantages

Most of all I enjoy that the app gives me the opportunity to do everything at once. I can talk to the client via the in-app chat, the client can book his/her sessions on their own, they can track everything in the app from sessions to measurements and they can also track their nutrition.

Inconvénients

There is nothing that I dislike about the whole product.

Avantages

It makes mine and my clients lives so much easier, and also allows me as a personal trainer to provide a lot more for my clients making them feel much better. I cannot provide nutrition myself so having that as a feature on the app is amazing. I also no longer have to chase down clients for payments as it is all on the app!

Inconvénients

I have yet to find something I do not like!

Avantages

I love the ease of the platform...you can figure this out without even calling customer service...but the customer service is great! They check on you when you're using the free trial of PT Hub...which is awesome. I have been using 2 different sites...one for nutrition and one for workouts and they BOTH were clunky at best and boring to look at. PT Hub is bright and fun to use.

Inconvénients

So far everything seems great. I don't expect any problems...I used this enough times on my free trial. I didn't find any issues and trust me I was checking. I didn't want to invest in something that I would have to ditch again.

Avantages

This one's hard; it's a bit redundant given all the free or next-to-free activity tracking and appointment booking software out there. It does bundle some decent services together, but a bit clunkily.

Inconvénients

The subscription service is a predatory model. Despite advertising that you can "cancel anytime" the following policies are buried within the terms of service and subscription fine print:
- There are no refunds.
- You must provide 30 days' written notice to cancel an annual subscription
- There are no subscription renewal notices emailed to subscribers

There is no way to access terms of use or the subscription policy from within your account OR in the knowledge base. You must visit them by going to "pricing" for new customers (even if you're an existing customer), and then "legal."

There is no way to cancel your subscription from within your account - you have to write to customer service.

Avantages

My clients find it easy to understand how to operate and have all the basic tools in one spot.

Inconvénients

The nutrition section takes entirely too long for me to create a diet plan and I wish it was a little faster. When I look at my clients info and it states they uploaded their macros, it never shows anything and they are having issues with it. I would like to also see the ability to add videos that are not for exercise. For example, I record cooking recipes and tips for clients and would like to upload those sometimes.

Avantages

I'm still very new to this Software, I was looking for a software that could house the needs that I had and wasn't extortionately priced. I asked the question in a Social Media Group and was inundated with reviews, but for a beginner starting out I did my research and found My PT Hub come up several times, I signed up for a free trial which was so easy and simple to do )we like easy and simple)

I was thinking about adding and paying for billing software, nutrition plans, all seperately, so when I decided I'd give My PT Hub a try, I followed on Instagram and I saw that another Coach signed up and gave a raving review, for me, that was all that I needed, and signed up from there.

It's early days, and some may say, you're biased because you're a newbie, but I beg to differ, we all know the type of things that we want that reflect and compliment our business, but most importantly are simple for our clients, and I get that in My PT Hub, I also once more established, get the chance to create an app (for a fee of course) but this is GOLD! Biased, or unbiased its money well invested

Inconvénients

Can't comment on cons, as this is where I will play the newbie card :)

Alternatives envisagées 

ABC Trainerize et TrueCoach

Pourquoi passer à My PT Hub

I preferred PT Hub as they were good value for money, UK based, and the package option, and create my own personalised app for clients to use and sign in to.

Avantages

Being able to upload files, forms and photos. Invoices and messages. The exercises have great form

Inconvénients

Measurements do not add up and count losses or gains

Body fat calculator only has the front of the body to measure with calipers, not the back. Measurements don't calculate your body fat.

You cannot choose your own macros or calories

Within the client to update progress measurements you must leave the update progress measurements and go somewhere else to do it which makes no sense and takes a while to realize it's not where it should be.

Changing to cms will only change the first lot of measurements, not the next input ones.

Inches will only show as fractions not as decimal points even though you input in decimals, hard when trying to calculate losses as the software doesn't calculate losses, you are also on different screens to calculate which makes this impossibly fiddly.

You must select your exercise then you can watch it but if it's not what you want you must delete then go back and start again.

Logo changes on its own clients don't even have logo even though they've deleted and tried again.

lets you know when clients have updated any info in a very hit and miss way.

You never know if clients have received notifications as it's not clear and most have not.

Don't even bother with the nutrition side! Laughable.

Customer support, there isn't any.

The pictures of exercises are too small you should be able to watch the clip before you choose to save time.

Avantages

I will like the developers to add more payments methods

Inconvénients

I wish the developers make it more easier to use

Avantages

The exercise database is awesome
The ability to get into contact with a client is awesome
The setting up of nutritional and exercise programs is good
Client Complience feedback is great
Event bookings on the calendar is awesome
I love the fact that clients can have a calendar reminding them of their next taskas and assignments to do on their programs.. i just like the simplicity of it all

Inconvénients

All I wish I could change, is the fact that SWIPE, is the only payment gateway one can use on the software. I am from South Africa and SWIPE does not serve South Africa, so I have to send out my banking details to individual clients every time they need to make a payment, etc.

The only trouble/difficulty I am having, since I've been in the industry for the past 7 years, is the fact that i have to input every single program I've developed over the years, most of which i still use with my clients... so it is the most time consuming part for me... Nutrtion and Exercise, it all needs to be put into the system. but once its done its done.

Avantages

I really loved the pre made programs and nutrition plans! Nutrition is my specialty and having that for my clients is huge.
I also love the "packages" feature so that i can pre prepare and sell packages

Inconvénients

There was one feature in a different software that almost had me registering under them instead and that was the ability for the client to video themselves doing the physical assessment movements already programmed.
There are also some really good exercises not listed in this database just yet such as the Turkish Getup with kettlebell

Avantages

You can tell its designed by people who understand what online coaches need, I've used this software on and off since I seen it in 2017/2018 and although I have tried other software's, none have been quite as effective and efficient as MyPTHub. My most successful years coaching have been while using this amazing software.

Inconvénients

Some of the workflow for saving or editing programs could be improved, I personally prefer the old style layout if that could be an easier toggle option too that would be nice. But zero complaints from me regardless

Avantages

The Client support has been fantastic, I have been using the software for 3+ years from when I first began in the industry, all the way up to now having 8 trainers working for me and all utilising the system.

Inconvénients

Over the three years I have had some issues with the App, however the system has been great.

Avantages

Holds me (the coach) accountable as well as the client. Fantastic for client bookings and keeping an eye on clients nutrition.
It’s been a saviour for me for tracking measurements also

Inconvénients

Food doesn’t save like MyFitnessPal so you have to type it in again following day.

Avantages

Very user friendly. I didn’t even go through the tutorial and it was super easy to figure out how to use the app for my clients and they seem to have an easy time with it as well.

Inconvénients

There’s a few unnecessary steps I see. Like I put together a library of workouts I then attach to clients “appointments” which is their workout, but there’s also an option to assign a workout to a client but then I would still have to attach it to an appointment, I didn’t think it was a negative really just seems like an unnecessary feature for my use.

Avantages

easy to use, and you have everything there you need

Inconvénients

an option to organize workout plans by clients would be helpful.

Avantages

The pages look quite sleep - I think less is more with many of these kind of apps and as Personal Trainers our time is money and therefore we require something that is quick and super functional for both PT and client to access and work on.

Inconvénients

Just maybe the notes felt a bit hidden at times

Avantages

The software is well laid out. The options and tools to apply to each client is immense and thorough. As a fitness professional, there isn't much more I think I really need.

Inconvénients

So far, I can't really say there is anything I dislike. I'll admit I'm new to using the software, so as of now, I can only say that I'm still trying to figure out where everything is. By no fault of the developers though. I'm one of those people that skip tutorials and figure it out as I go.

Avantages

I loved all the features
esignature on forms
templates for workouts

Inconvénients

had trouble some of the times with the forms populating
nutrition logging was not the easiest according to some clients
clients can't see schedule to book one on one training sessions, only classes

Avantages

For my growing business I can really see the asset of using My PT Hub.
It will help me to be more diverse with the direction I want to go towards because of the software it offers.
I am finding it easier to plan for my clients.
Creating and editing templates make it easier and quicker for my busy schedule.
I can offer my clients nutrition plans from My PT Hub instead of using my limited time organizing this myself.
I like how there is no limit to my client growth because my future plan is to grow.

Inconvénients

At this point in time and with what my business needs I haven't yet found any con's about this program

Avantages

It's easy for me as a trainer to customize schedules and workouts for my clients. I love the real time notifications and the ability to communicate through the app.

Inconvénients

It is hard to find some features. Even though my workout is right there on the front page when I open the app, I have to actually go to my calendar to start the workout instead of being able to just click it and start it. There's a lot to learn and it can be very confusing for both trainers and clients.

Avantages

I likes the programs you can design and the detaiiled instructions you can send to the client

Inconvénients

I didnt really find any cons in the product

Avantages

How easy it is to online coach.
Program design is made simple

Inconvénients

Doesn't work in % very well and cant store 1RM

Avantages

I can't really think of any. They do have great features, but their platform is VERY slow and VERY outdated. Additionally, their customer service is terrible- slow to respond and have zero concern for their customers.

Inconvénients

Mostly it's very slow, freezes, and sometimes will lose all my data when I'm building workout plans.

Avantages

What drew me to this app was that I could incorporate some basic nutrition for each of my clients based on their body and current habits to help them towards their goals.

Inconvénients

When I'm trying to figure out what each item is (i.e. the scheduler), I'm not able to find an explanation of what they are. To me, scheduler means blocking off times for the client in my book that they can assign themselves to, not assigning a premade program, which is what it is in this case. Some basic definitions of what each item is when looking to upgrade without having to dig around in the 'Help' section to determine what it is.

Avantages

My favourite things about this software would have to be the scheduler and builder! I love that I am able to create amazing packages and programs my online clients so click and purchase. Second to that would be the inbuilt payment and tracking systems. Its nice to see where you fiances are at within the app, and knowing that potential clients can purchase a product at the click of a button while I sleep. Third fave is the nutrition tracking software! This is such an incredible pro to be able to offer my clients that don't know if they want to use the software, also it allows me to hold my clients to more accountability in their day to day lives!!

Inconvénients

My least favourite thing would have to be the calendar. I am unable to sync my gmail calendar into it because of some odd error that keeps occurring. It would also be nice if you could use the calendar as you would the apple and google on and add in events and reminders not just schedules and appointments.

Avantages

What a great way to get in shape when you're on the go every single day. Super easy to use, the recipes on here are all great. I've lost 10 lbs in a month which isn't half bad for me because I rarely work out. My job is a work out alone. Definitely would recommend to anyone trying to get in shape or stay in shape. Love the smart watch too!

Inconvénients

Improvements would probably be needed I'm the app itself, sometimes it will just close out randomly or glitch out.

Avantages

Huge exercise library. Easy to add custum foods or exrcises
Easy to use
Nice visuals

Inconvénients

can be slow at times.
When you update a diet plan it goes back to the nutrition page and i have to re enter my client diet name to found that plan again.

Avantages

Nice and simple to use for myself and for the client.

Inconvénients

Importing exercise plans and groups can be a pain and easily doubled up on.

Nutrition Log is great but no options to create reports or review a specific time period.

Avantages

The fact that they are constantly improving and adding new features.

Inconvénients

Still a little slow.
Would like to see volume training recorded to help client's progress more visible not just previous weights.
Would like an option for people to get free programmes or event tickets without having the need to enter their card details.
Optimised search on drop down menus.

Avantages

Finally a platform that does everything.
I have been using PT Hub since it was set up. I can track my clients, send programs and set meal plans.
At times when I am working on the gym floor, the platform is slow and also when building programs, patients is key. Otherwise a great tool.

Inconvénients

Slow, the nutrition pages seem to be based on an american system. Also the foods are hard to find and log, according to my clients. I hope the new revamp will deal with this, as a loyal customer.

Avantages

The app has a nice simple design & a nice layout. The exercise system is brilliant for the most part & it's great that I can message clients through the app & get live notifications when they log workouts.

Inconvénients

There's just some underlying issues that make this app a pain in the neck sometimes. It crashed relatively frequently. There's some basic things that aren't implemented like when designing a programme, you can't filter by equipment choice & there are many exercises that come up twice or more times making it a nuisance to find what you're looking for. The search feature is good however it doesn't detect via word only so if you put 2 words back to back it will search for the phrase specifically as opposed to searching for both words independently. The food logging isn't great & all of my clients much prefer another app.

There's no tutorial videos on how to do basic things.

Avantages

Overall easy to use, a lot of effective features that support online programming and making things more efficient. Has most of the key things needed for online services and happy with the platform.

Inconvénients

There’s still a lot of exercises that aren’t on there, TrueCoach has a much broader mix.
Sometimes it’s confusing for clients how to access certain things. The process for booking live events could be better we used gymcatch before and that software was much more user friendly in buying packages and booking. I feel the £35 per month would be better reflected for where it’s at right now.

Alternatives envisagées 

TrueCoach

Pourquoi passer à My PT Hub

Cheaper with CIMSPA discount