Meevo

Avantages

I like that it is easy to use and train new employees to us.

Inconvénients

Since we are a school having people with the same name can get difficult as you can’t use the same username.

Avantages

Covers all the bases for running an appointment based business. Training and set up are well done. Support is great. Meevo continues to improve itself. We have two businesses in one location and it keeps track of clients and appointments very well.

Inconvénients

I don't have anything at this point. Meevo addresses concerns very well.

Avantages

Meevo checks all the boxes for client management, staff management, inventory, marketing, online booking, egift cards as well as amazing reporting capabilities to track everything from payroll to metrics. It's a no-brainer for any savvy business owner in the Salon/Spa, Massage business.

Inconvénients

The interfaces with external vendors don't always work seamlessly. For example, we use Salon Clouds for our SOAP notes and duplicate client management requires a bit of extra work on our end.

Avantages

Confirmation Manager and Textel (Meevo Messenger) are game changers!!

Inconvénients

The horizon in the appointment book. When clients check-in, other than the check indicator, that appointment should change colors, and once that client checks out they should change another color, not just being crossed out.

Avantages

We love that Meevo is a one stop shop! Meevo, covers just about every area of your business from clients, services, inventory, revenue reporting, marketing and so much more! We love that they partner with other vendors to enhance their platform as well as ours.

Inconvénients

There are a few areas with-in Meevo that need improvement, but the list is relatively small compared to what the over-all POS can do. The reporting and inventory are the two areas that could use improvement. I feel that it would be helpful to hear from the users in order to enhance both reports and inventory.

Avantages

Honestly there is nothing that I don't love about Meevo! I used it at a previous facility I managed and it was a no brainer to bring in when we were looking for a new platform to use at my latest job.

Inconvénients

That somehow clients often get confused when doing online booking and book multiple services for themselves when trying to book for a group. Then because we require a deposit for online booking it can be a challenge getting that deposit to apply to the correct appointment once the servicing guest has been corrected.

Alternatives envisagées 

Booker, Book4Time et ZENOTI

Pourquoi choisir Meevo 

Didn't like the platform, wasn't as easy to use, the reports were minimal, and the online booking was just meh.

Logiciel antérieur 

Insight

Pourquoi passer à Meevo

Had the most options I was looking for and the best reporting. There are a few things I still need to create work-arounds for but many are on the docket for future implementation.

Avantages

How easy it is to use the software. I like being able to customize things. But mostly the customer service is outstanding!

Inconvénients

I honestly cant think of anything! The only I dont like, is when my receptionists dont use the corect client name and make a new one! But it is easy to fix, by using intelli merge or manual merge of duplicate clients.

Avantages

Meevo offers a lot of great benefits for multi-locations. It is easy to navigate between locations. Central Office is great to see individual numbers or combined data.

Inconvénients

I wish some of the reports were customizable to get specific data we need. Would also be nice to see staff rewards/incentive platform. Something we can setup to acknowledge when then hit goals.
Would also be nice if it interacted more with Aveda for automatic price increases.

Avantages

Meevo has many options and abilities to customize the software to the business. I appreciate the branding opportunities and the way you can update and adjust so many features.

Inconvénients

I wish they allowed you better marketing options with email. It seems difficult and frustrating that they say Meevo brings over the guests to market to but its not that easy to do.

Avantages

I LOVE the reporting features. This is awesome!!

Inconvénients

The layout could be better to make the other features seamless. We have to do a lot of clicking and this could be more functional.
There isn't a way to categorize on the screen.

Alternatives envisagées 

Clover

Pourquoi choisir Meevo 

Heard good things about Meevo and wanted to try it.

Logiciel antérieur 

Square Payments

Pourquoi passer à Meevo

Heard good things and wanted to try it out.

Avantages

The ease of use and functionality of the software are critical for a salon buisness. Meevo is my favorite system implemented at our salon/spa.

Inconvénients

The back button logs you out and not having an app

Avantages

the reporting is great to really see what's happening daily in company. smart centers are great for coaching and goal setting. meevo is always open to make changes and add new functions for the changes in industry.

Inconvénients

some reports are too broad and not always detailed enough but there have been some new changes that are nice. once a new idea is implemented it takes so long for it to go live.

Avantages

I love how my stylists get notifications when a client checks in. I like that there are many integrations that can be added. The customer service is great!

Inconvénients

The transition to integrate Tippy and Meevo Pay were a little rocky.

Avantages

Meevo is very easy to use for its appointment book and client data base. I is very easy to find information and pull from for marketing.

Inconvénients

Reports can be a bit more user friendly-better explanations, easier to find.

Avantages

The details! You can really customize Meevo to be whatever you want it to be.

Inconvénients

The reports are not as detailed as the software and we have a hard time pulling specific numbers.

Avantages

Meevos ease of use is one of the best things. Easy to train employees to do scheduling. Lots of helpful features to walk you through things and also excellent customer support.
Analytical reports are great

Inconvénients

Wish it had everything we need in one software instead of more add ons.

Avantages

Support is on key and so knowledgeable, patient and solution oriented.

Inconvénients

There really is nothing that I can list at the moment.

Avantages

Cost of set up and monthly fee. Opportunity for add-ons. MEEVO pay Transaction fees and streamlined process, data analysis, retail and customer focused. They get it.

Inconvénients

Would like it to add EMR for small purely medical spa practices.

Avantages

I’ve been using Meevo since day one, very happy with the software and all the features and reports that I have access to plus Customer service is very helpful.

Inconvénients

None.
If I have to pick one thing would be the time it takes to respond to suggestions and make adjustment to the software

Avantages

Customizable to suit your salons needs/preferences.

Inconvénients

Not being able to edit a transaction after its closed. Have to void and make a new ticket.

Avantages

I love being able to be paperless and having the ability to do so many different things in one place

Inconvénients

The set up was very intensive but worth it.

Avantages

Scheduling is easy and we like the ease of being able to customize each appointment

Inconvénients

Not being able to completely change a transaction! Occasionally we have to void and redo the whole transaction..

Avantages

We have used other online systems and Meevo is so easy. Guided walk through steps, great reporting system.

Inconvénients

I wish they had a built in referral program, not a points system.

Avantages

Very easy system to learn and use. The transition from our old system to Meevo was pretty easy.

Inconvénients

Emma Marketing. It can be easy but it usually gives me a hard time. Not a fan

Avantages

Meevo was what we switched over to after MillenniumGo - it was a really easy transition for our salon & clients!

Inconvénients

It took a little getting used to, but all in all it’s been great!

Avantages

I like that there are so many options for client points and promotions.

Inconvénients

How much time it actually takes to set up a new client ticket, and the order of steps it takes.

Avantages

Ease of use and navigation between all of my daily tasks. Also, having any metrics you want regarding the business.

Inconvénients

Not being able to automatically have tips shown as payout.

Avantages

Meevo is easy to use with many helpful reports

Inconvénients

Meevo does not allow me to run payroll numbers for dates that are not exactly the same as the pay period. It also does not have the option to change a pay rate only as if a certain day. You cannot change a person's pay in the middle of a pay period and if you go back and run a prior period, it uses the current rate

Avantages

Online bookings are able to see from your phone

Inconvénients

Too many steps to get anywhere, from fonts to get to your day it’s too much

Avantages

It comes with YEXT listing. The SEO features were pretty nice aswell.

Inconvénients

For non technical people it doesn’t have the best UI.

Alternatives envisagées 

Salesforce Sales Cloud

Pourquoi passer à Meevo

I used meevo simultaneously with GHL. I want to your api key so I can build an app that integrates meevo with GHL. It would be so much better, no offense, than to the memo integration.

Avantages

So easy to learn the system and become comfortable.

Inconvénients

If you don’t know how to perform a specific function, the lack of icons to press is limited, and it can take a while to figure out new issues your company deals with.

Avantages

We love how clients get notifications on appointments. You can add on a booking feature that they can book online also. The reports are amazing and user friendly.

Inconvénients

There is so much Meevo can do. With that there are so many different ways to get to the same end result.

Avantages

I migrated from Millennium to Meevo 2 in 2019. The support team and customer assistance with Meevo is second to none and the [sensitive content hidden] is always personally involved in the betterment of this company via their social media platforms. When you talk about ease of integration, usability, and customer-facing challenges, there is no other product that will offer every option needed at this cost.

Inconvénients

Updates coming out regularly puts a calm to most concerns because we know that the company is hearing our feedback and working with us to make a platform that is as superior as possible. The two most consistent and pervasive concerns are the Employee Schedule layout and Inventory. Employee Schedules are unnecessarily challenging due to the layout of the calendar. Every other calendar utilizes a standard Sunday-Saturday, Left to Right system. Meevo's calendar is sideways and vertical, making scheduling limited resources less than ideal when you have to scroll to the opposite end at the right of schedules to see if you've missed anyone, then scroll back to the names on the left, then hope that you have remembered everything properly because during that time the screen to the right will have frozen and you won't be able to see those employees again until you exit and reenter. Honestly, this is hot keys are all I miss about Millennium. I sincerely hope there are updates to the Employee Schedule soon.Inventory is a the second concern. It seems as if inventory is not always accurately reflected, regardless of Supply Usage, PO receival, etc. This is not a repeatable issue as it is intermittent.

Alternatives envisagées 

Vagaro

Pourquoi passer à Meevo

Reports! We live and die by our numbers. Meevo has the most robust reporting of any other similar product, hands down.

Avantages

As previously mentioned, Meevo is such a user friendly application. When the days are busy and there's a lot going on- it's nice to have a system that works with you and helps make the day go a little smoother. We also REALLY appreciate the customer support when it's needed; Someone always answers the phone or will follow up with a call back.

Inconvénients

This is such a minor thing, but we do wish there was a 'Last client used' option. This would be helpful for rebooking, printing reports, etc.

Avantages

It’s easy to schedule clients.and move them around. As well as ring them up

Inconvénients

Trying to use it as a time clock.we had to some times double clock in

Avantages

This software is easy to use and helps track everything!

Inconvénients

Being a user & not an administrator i dont have access from home only at work.

Avantages

The software is simple to use, easy to train new staff, extensive reporting, well organized, and regularly being updated and improved based upon user feedback. Tech support is responsive, thorough, and very knowledgeable. We've been a user of prior versions of Meevo (Millennium, Harms Software Solutions) for nearly 25 years. Software has always been functional and very stable. Cloud-based Meevo is easy to use on a variety of mobile devices and has simplified business management from any location. Staff access to their books from their cell phones has created a sense of control for our team and in turn improved service provider retention.

Inconvénients

Simplify the activity log by removing unneeded data.

Avantages

Ease of use and easy to find things when searching

Inconvénients

Nothing I can use the system pretty easy

Avantages

Bottom line, Meevo provides a fully customizable software that is dependable for the needs of our growing Medical spa and salon. As a 30 year old business that has changed for a salon to a high level spa, we needed a dependable and intelligent booking and reporting system that would give us everything and more. Meevo has some quirks, but overall our transition and training was smooth and seamless with a few exceptions.

Inconvénients

Transitioning from our past software (Phorest), we lost all guest service history. This has been a challenge, however six months into our transition we have adapted. Gift cards also became a large concern as many transferred under “anonymous” instead of the guest name, causing us to have to rely on stored PDF form to look up many that are not located easily under guest profiles.

Avantages

Very easy to use. Loved the color coordinating. Also reports were never wrongs

Inconvénients

We used meevo before the new update. Not sure what it’s like now, but a lot of our clients were not getting appointment reminders.

Avantages

The whole program is very user friendly once you get it all figured out. If not properly trained you may have a few confusing moments, but it is actually easy enough to figure out with a little trial and error. I enjoy using Meevo and I would definitely recommend this product.

Inconvénients

So far I have no feedback about any cons.

Avantages

A detailed POS system is amazing for a business ess but when you have support staff, sales staff, and [sensitive content hidden] who responsive and honestly cares about your business succeeding is the extra push an owner/manager enjoys!

Inconvénients

That I don't have enough time in my day to use all the reports Meevo offers!

Avantages

The integrations to be able to run my business efficiently

Inconvénients

the conversion from my previous software

Alternatives envisagées 

Vagaro

Pourquoi choisir Meevo 

I didn't feel the company was evolving in the direction I needed for my business.

Logiciel antérieur 

Insight

Pourquoi passer à Meevo

I just kept coming back to meevo. there might have been a feature i had with insight that neither one offered, but meevo did.

Avantages

The whole system is so user friendly and easy to train on . The tech support is amazing! The development team asks for and really listens to feedback and implements changes.

Inconvénients

I can't think of anything specific, but the great thing is that the MEEVO team is so innovative, that they are constantly working on keeping it current and cutting edge!

Avantages

Does EVERYTHING a salon owners needs as far a tracking

Inconvénients

On line booking just doesn’t work for us due to the time elements we allot

Avantages

It keeps up with our daily performance and clientele! Makes it all so much more organized!

Inconvénients

The training could be a little more easier to help train new employees. It gets a little confusing with so much to take in at once.

Avantages

The reports are so helpful and detailed saving a ton of time!

Inconvénients

Inventory is a little difficult and blocked time off is still counting towards hours

Avantages

the ease to use as an app and pc laptop . Able to schedule away from my business and to sell gift cards, online booking the best of it is the support always available speak english and ease

Inconvénients

none that i feel we need maybe other companies do

Avantages

I love how user-friendly the scheduling system is. As a manager, training new receptionists is a large part of my job and Meevo is so easy to use and easy to teach.

Inconvénients

I wish merging client profiles across multiple locations was easier to access.

Avantages

What I like most about Meevo is that it is cloud based and everyone can access it remotely.

Inconvénients

There really isn't anything that I dislike about Meevo