Jobber

Avantages

-Time track
-reports
-Time track
-clock in and out

Inconvénients

Need more training for Spanish clients, maybe 3 weeks contact with the new buyers to show everything one by one

Alternatives envisagées 

Pourquoi choisir Jobber 

Logiciel antérieur 

Pourquoi passer à Jobber

Avantages

I DID like the communication and customer service. Now I feel like everything revolves on what you can sell me. Jobber is easy to learn and works great when you use it for the basics. We started using just the scheduling and the invoicing.

Inconvénients

The inability to dig deeper into job insights, the fact that we can only create quotes, not estimates. I feel like Jobber is great for cookie cutter jobs, but not so much for custom jobs. When there are so many unknowns in a job, the system does not make it easy. We are constantly having to figure out work arounds. I don’t like that customer service no longer has time or answers. We will most likely switch to more of a construction CRM in the next year or so.

Avantages

I like the workflow/job request process. It helped streamline the intake of customer information and the process of providing a quote. I also like the ease of scheduling jobs and communicating with the customers.

Inconvénients

The lack of being able to add tracking codes to the request form is my biggest complaint. I struggle to understand why a CRM solution would not offer the ability to track lead sources in an effective manner. Our attempts to work with our rep to resolve the issue were unproductive. Ultimately it may force us to move to another CRM solution.

Avantages

I do like that it is very user-friendly and easy to learn for all users

Inconvénients

Lack of reporting available for managers/owners to look at and analyze data

Avantages

My clients liked the notifications for when the jobs were scheduled and for arrival times.

Inconvénients

It relies on the cloud. I work a community where the cell service is poor in most areas, (Truckee/Tahoe). When the day is done I spend too much time uploading the information I could not at the job site. Also, they constantly have down time for maintenance. Come on people, update in the background. it is not necessary to have this downtime. I also just discovered when you leave Jobber you lose all the information you have on the app. They do not provide a means for you to retain and access it down the road. Had I known this up front I would not have used their services.

Avantages

I liked that it was simple, and that it was intuitive.

Inconvénients

Job scheduling was horrible. I found the reports to be too simple.

Alternatives envisagées 

Pourquoi passer à Jobber

Avantages

Easy billing Very simple. Input for contacts is simple and its an easily navigated software system. Though, built for more of a startup targeted company, it is decent and reliable.

Inconvénients

glitchy, would mess up my billing and not send or take payments sometimes.

Avantages

We set up jobber and was great the interface and client part and schedule works great

Inconvénients

we have a huge problem the team at jobber wanted our card and payments and they buged us till we did we set all up how ever did not know there are LIMITS!! we keep hitting the threshold and they will not increase it for our company is growing and were in good standing! spoke with many people and hit the end of the line with no solution in sight. your team at jobber has failed us and we been told wont be fixed. we spoke to many people in support and we were told nothing can be done.

Avantages

There logo is about the best thing they have going

Inconvénients

The unusability of the app. It just doesn't meet my expectations of what is needed to properly run my business.

Avantages

THE LOOK & FEEL - FUN TO USE...I like the way the control panel is set up.

Inconvénients

VERY CONFUSING - REOCCURRING SERVICES SETUP- INVOICING FROM A JOB CAN SOMETIMES CREATE DUPLICATES - I FIND MYSELF REFUNDING EVERYDAY THE CREDIT CARD FEES JUST KEEP ADDING UP!!!

Alternatives envisagées 

Pourquoi choisir Jobber 

Logiciel antérieur 

Pourquoi passer à Jobber

Avantages

It was a good app. But there are alot on the market just like it.

Inconvénients

What I liked least was the pricing for what you were getting. There are other programs on the market that that are more bang for your buck.

Avantages

Very good app except the very basic quoting/estimating, job scheduling and customer communication 'capabilities'. Jobber works very well without glitching both on browser and on app, very clean look, without too much going on to be distracting. However the issues I have with above mentioned make me constantly search for alternatives. If they continue to improve and make changes to these 3 areas, the software would be perfect. I don't see that happening soon though since focus seems to be on integrating very expensive 3rd party apps that don't benefit small businesses.

Inconvénients

The scheduling function is good but could be much better if they allowed for other schedule types that aren't one time or on an easily recurring schedule. For landscape, we have visits on one contract that are weekly, bi-weekly, monthly, twice yearly, etc. So usually between 45-60 visits included in a single quote. But because they don't all fit into a neat recurring schedule, I usually include the highest frequency regular visits like 28 weekly mows, then have to create all the remaining visits one by one!!! the most frustrating thing ever! So much work and it takes so long! Its one of the absolute WORST things about scheduling.There are work arounds of course, but then my jobs are not associated with the quotes that were approved, so all this information is spread out on 8 different jobs, but the deposit and totals only associated with one quote. It is incredibly frustrating when I have to invoice later or trying to get accurate job costing because I have to write everything down or go back and forth between jobs and associate the labor and materials to approved job that has the actual total and I just gave up. It should not be this hard. Also for any jobber people reading this PLEASE allow BULK DELETION of JOBS. Its too many clicks into a job, then you have to click back to the top of the job list page to search for the next one. It should be a button on each job in list or the ability to filter and bulk delete.

Avantages

They were quick to reach out to me when i downloaded the app.

Inconvénients

Its a bit confusing to navigate by yourself

Avantages

customer portal is very easy to use and read.

Inconvénients

schedule; repeat booking are not easy to book.

Avantages

The sales pitch.....unfortunately, poor delivery.

Inconvénients

Optimized routing does not work the way it is supposed to. Job forms that you create cannot even be seen from the active job/visit, that you are on.

Avantages

It's easy(ish) to get started. There's a lot to learn, like any software, but once you get used to it it's pretty good. Menus could be better, there's important features hidden in weird areas, but there's not so many different areas to explore that it's overwhelming.The ability to integrate a contact form into a website is a big one, it makes grabbing all of a customer's basic info a snap. Creating quotes, jobs, scheduling visits, invoicing, follow ups, all a snap.The mobile app is OK, could definitely benefit from improvements though. Hard to use an app that doesn't have any offline functionality whatsoever.Customer service is decent - though it used to be GREAT. Wait times are now very long, but the staff are all friendly and knowledgeable.The ability to create your own (service) reports and job forms to attach to visits is an important and useful feature for my industry. Attaching photos and other relevant files is quick and easy.

Inconvénients

The short version of complaints is that Jobber devs simply don't listen. Ever. Years of submitting the same recommendations and complaints and nothing gets addressed. And I'm talking about fundamental critical changes that are vital to my industry, not cosmetic things or little bugs. But no, just the same lip service from the CS team "we'll certainly pass this along to our dev team". All they seem to be focused on improving is the offerings in their app marketplace, finding redundant integrations that no one is asking for or needs.Jobber is VERY expensive, which adds to the frustration of being ignored. If it fits your needs as is, great, but don't expect any changes.The mobile app can't be used properly offline. It won't even launch if there's no data. So if trying to access your schedule to find the address for your next appointment you'd better hope you took a screenshot of your day in the morning so you know where you need to go.Jobber doesn't push changes to client changes to QBO, instead it relies on making the changes in Quickbooks to be pushed to Jobber. We're using the CRM software as the primary tool to manage all aspects of client info, yet we have to open a completely different software to save changes to certain info.Pesticide use records. The whole thing is a mess, from top to bottom. Period.The system sends WAY too many emails to clients for various functions. I'm often marked as a spam sender and vital communcations are missed.

Avantages

Kind of easy to get things configured. All in one booking, dispatching, payment and invoicing.

Inconvénients

Learning and adapting to using it can be frustrating.

Avantages

Dashboard and functionality is great and easy to use once you learn it but there need to be a better onboarding process

Inconvénients

customer service and onboarding was painful. no help no support

Avantages

“Very easy to use and was very simple and makes time management more effective. Was great in keeping up with clients and schedules.”

Inconvénients

Software kept crashing, customer service unable to assist

Avantages

The software is easy to use and functions well

Inconvénients

Their support is bad. It takes forever to talk or email someone. Days up to a week. And the person typically forwards you to someone else. Then that person doesn't know what they are talking about. It is like pulling teeth. I think teenagers run the company.

Avantages

Easy scheduling, And Client communications

Inconvénients

Invoicing, Products and Service Tabs, Maintenance tracking and Quotes

Alternatives envisagées 

Pourquoi choisir Jobber 

Logiciel antérieur 

Pourquoi passer à Jobber

Avantages

Customer service was good, but the workers hands are tied with what is not available.

Inconvénients

The fact that they false advertise for services that just are not there. That was the main reason why I switched companies for help with making things easy.

Avantages

Very nice user interface

Inconvénients

A lot of functionalities don't work as good as they could

Alternatives envisagées 

Pourquoi passer à Jobber

Avantages

The program overall is very basic and easy to use for non-tech savy folks.

Inconvénients

Invoicing and estimates are a mess. The online portal for customers to view and pay invoices and estimates is extremely confusing and will cause a lot of headaches. Purchase order tracking / history records are confusing and was not ideal to our business. We also had problems with caretakers who receive bills for multiple locations / customers that they take care off. When sending invoices or estimates to these property management companies, this system groups invoices together so on multiple occasions, a customer would send us a check for their invoice and others out of confusion. Brought these issues up to the support team of Jobber and asked to cancel and refund, they would not budge one bit. They don't seem to care if you have any issues after you sign up.

Avantages

I likenthebfactbthatbincan reschedule I. Real time and then calenders will sync instantly

Inconvénients

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