Square Appointments

Avantages

The mobile app was great for checking my appointments for the day and booking clients in no time. I loved the automatic reminders; this was a huge time saver for me. So easy to use, worth the money!

Inconvénients

Square Appointments was free for some time but then they started charging--I feel like they got me hooked on it and then I had to pay monthly. But, still worth it for all the time it saved me and with how easy it is to use.

Avantages

It was free to Square users and synced to Google calendar.

Inconvénients

It is no longer free to square users and is NOT good for a mobile service business if you need to book longer arrival times. You can only book exact times which is almost impossible to keep when each job is different.

Avantages

It connects to my Instagram account and website for clients to register on their own. The interface is simple to use. Very streamline.

Inconvénients

That is connected to the square app. It need to connect to the app. All the appointments have to done inside square appointments.

Alternatives envisagées 

Calendly

Pourquoi choisir Square Appointments 

To use square app for my business transactions

Logiciel antérieur 

Acuity Scheduling

Pourquoi passer à Square Appointments

It was simple to use and it connected with square app

Avantages

This was very user friendly software. Easy to use.

Inconvénients

It wasn’t great for a busy spa. Cashing out multiple services done with several service providers on one transaction wasn’t available. Reporting wasn’t strong enough either, keeping track of GCs was okay but not great.

Avantages

When I opened my practice I needed an appointment system that also worked with my merchant services. Square appointments was so easy to install and navigate. It also works great with google calendar which is a major plus for me. We have an online booking link where we were able to use Zapier as well to connect directly to square appointments with the help of google calendar. Truly fantastic!

Inconvénients

Wish there were more customized features to the appointments app but I am sure in time that will happen too.

Alternatives envisagées 

PayPal et QuickBooks Enterprise

Pourquoi passer à Square Appointments

It was the best one with customer file capabilities, scheduling and the ability to upload client documents to their file as well.

Avantages

Square Appointments is great because it alleviates one less account you need. It handles merchant processing, product inventory, client records, appointment deposits and more.

Inconvénients

I don't like the look/functionality of the embedded scheduling widget. It doesn't blend well with most websites and is very noticeably a square application. (Which I suppose is great/strong branding on their part)

Alternatives envisagées 

Acuity Scheduling

Pourquoi choisir Square Appointments 

Schedulicity wasn't staying current with the changes in media appearance. It was starting to feel very "dated" compared to the strides other companies were taking. They also did not have a true app at the time.

Pourquoi passer à Square Appointments

The pricing of Square was optimal as well as their integrated payroll system for my team.

Avantages

It's free... but incredibly easy to use! It works well, syncs with my google calendar and makes scheduling appointments easy for my clients! Moving things around and editing services is easy too which is HUGE!

Inconvénients

I wish they had a more user friendly interface with more options when it came to storing client info. I'd love more detailed options for notes as well as a way to store images and view them side by side for before and afters- it was almost a deal breaker. They have said this will come in the future as a LOT of people have requested this but nothing has been done.

Avantages

Easy to use for myself as well as clients making appointments. Fast, and accurate. I no longer have to stop what I'm doing to answer the phone.

Inconvénients

Other then the allowance I could give myself by speaking to the client booking their appointments.... I have nothing bad to say about this!

Avantages

Easy to use and set up. I liked that it integrated with Square Payments. Good for reminding clients of appointments by email and text.

Inconvénients

Increased fees for multiple locations. As a small business trying to work multiple locations to gain varied clientele it was counter productive for me to continue using it.

Avantages

Square appointments is extremely user friendly for my employees and for my customers. Email and text reminders reduce missed appointments.

Inconvénients

It would be nice to have a feature that would allow you to schedule recurring appointments on certain days of the month (ex: 1st and 3rd Fridays).

Alternatives envisagées 

Acuity Scheduling

Pourquoi passer à Square Appointments

Price, reviews

Avantages

Ease of use for both me and all of my clients.

Inconvénients

Nothing! I have not experienced any short commings

Avantages

Square Appointments is a convenient scheduling and booking solution for businesses. Its user-friendly interface makes it easy for clients to book appointments and for businesses to manage their schedule and client information. It also offers automated appointment reminders, online payments and it integrates with other Square services for a more complete business management solution.

Inconvénients

I am yet to discover any cons with this tool.

Avantages

I have been using Square appointments for awhile now with my photography company and love the way it works. It is easy for customers to make appointments and the software helps to make sure I have time everyday to get it done. It is easy to setup on your current website and start scheduling appointments.

Inconvénients

I currently like everything about this software.

Avantages

-Easy to use and navigate
-Basic features that are essential for Massage Therapy business

Inconvénients

Free system was great and then they removed the calendar sync function, unless you upgraded.

Alternatives envisagées 

Jane et Fresha

Pourquoi passer à Square Appointments

Was free at the time with all the features I needed

Avantages

Super simple to set up and it's tied into my point-of-sale app. Also includes a booking webpage that is customizable, as well as a booking button customizer. There is even marketing options and customer loyalty programs built into the Square platform as well. It's an all-in-one delight of an app!

Inconvénients

Set up can be a bit time-consuming, but what do you expect from such a robust, all-inclusive platform? It goes well beyond the scope of "just a pos" or "only a scheduling app".

Avantages

It has a dedicated iPad app.

Inconvénients

Customer has to fill out his name, email, phone and credit card every single time appointment is booked. That's annoying and enough to steer even the most loyal customers away.

Avantages

I have used this scheduling software as a client (booking services through someone using Square) many times, and it's very versatile. I've easily booked hair appointments to doctor's appointments through my phone. This not only saves me the hassle of calling and waiting on hold, as well as saves businesses valuable time--when otherwise they'd be answering phones.

Inconvénients

For clients who are using this software for scheduling for their own business, it's important to always keep your appointments up to date. Nothing could be more frustrating than booking through this program, then finding out it was an incorrect appointment slot.

Avantages

I've written a review for this software in relation to our nutrition therapy business, but I've also started using this for my own personal nutrition consulting, which is structured very differently. I do freelance consulting and work remotely. The square system allows me to manage my schedule and clients from anywhere- with any device. It couldn't be easier or more helpful.

Inconvénients

NO cons whatsoever. I am a huge fan of all the Square software AND their customer service. If there's ever a feature lacking they're sure to put in requests for you and they always go above and beyond to help.

Avantages

I love that it enables my clients to easily make appointments online and sends them automated reminders, that I don't have to be involved in sending.

Inconvénients

If you encounter a problem it can be very difficult to find the contact number for customer service through the square site.

Alternatives envisagées 

SimplePractice

Pourquoi passer à Square Appointments

I actually just ultimately switched from Square appointments to simple practice, even though I had a fantastic experience with Square Appointments - because I had trouble with Square Point of Sale and the additional capabilities with Simple Practice were very helpful and desirable. If I had not had issues with Square POS I likely would not have switched. I would still recommend Square Appointments to other small businesses.

Avantages

I love that I can complete transactions and book the same client all in one place! I’m a one man show so this makes life easy and helps me retain business!

Inconvénients

I don’t have many complaints with square appointments. It’s worked well with keeping my schedule intact.

Avantages

What I like best about Square Appointments is how easy it is for people to make appointments.

Inconvénients

Getting everything set up is relatively easy, it can be a little more difficult if you get overwhelmed by technical things. But I think it is the nature of the task, and not much they can do to make it easier.

Avantages

The ease in which you are able to set up the system was delightful,non invasive and efficient. I also like the fact someone can select from a menu to better customize their engagement with the process. ANd the mobile app is nearly identical to the desktop version which makes travel mode more efficient.

Inconvénients

My initial set up was separate from my Square account however it is now an integral component. The new integration removed the need to work

Avantages

-have customers pre-pay for appointments
-manage multiple types of appointment and multiple employees
-fine tune cancellation periods
-charge cancellation fees
-useful analytics

Inconvénients

-While there is a client list, which is great, it does not connect back to the charges or appointments made by that client, so it's very difficult to backtrack and figure out how a client has interacted with your company. For instance, a client calls and gives you their name and would like to cancel an appointment for a refund. The easy thing would be to find their name in the client list and see their appointment and charge, click over and cancel and refund. Right now, you'd have to click through and find their appointment by looking week-by-week. It gets even harder if someone has canceled the appointment. Then there's no way to find the payment they made, e.g. to verify that they've been refunded.

Avantages

Ease of Use
Convenient
Changes are quick
Reminders to clients are efficient and effective

Inconvénients

We haven't really found anything that we dislike about this software.

Avantages

I love how some features are very streamlined and quick to use.

Inconvénients

Unfortunately, there are many flaws with scheduling, appointment booking and calendar feature. The syncing more often than not does not work. Very frustrating!

Avantages

Square Appointments business scheduling system is simple to use. It allows you to schedule client appointments, and determine if you require prepayment for bookings- an important feature.

Inconvénients

The only Con i'd have to say is the pricing on this product. If you're using this software for something that's not necessarily actually making you money, it may be worth just scheduling through outlook or something like that.

Avantages

Easy to use both for my staff and clients. Interactive, staff can view and help manage each other’s schedule. Also, can block off time if needed.

Inconvénients

I really haven’t found anything I don’t like with this system. Extremely pleased

Avantages

Easy to use and very effective. Simple way for clients to make appointments and paying for a service

Inconvénients

Basic program but not as complete as massagebook. If you just want appointments, this is easy to use

Avantages

User friendly, works well on phone as well as computer. Easily integrates with my website to make it easy for clients to schedule

Inconvénients

For a while it was not compatible with Android, they have since created and Android app. Sometimes tough to get in touch with customer service

Avantages

Easy for clients to use and they have added to great features for add ons

Inconvénients

It’s not really set up to customize appointments you have to take additional sets for things like forms, collecting deposits, and add on services

Avantages

I love that I’m able to link my business ventures together as far as appointment setting and use of the online store.

Inconvénients

What I didn’t like was the monthly fee but that’s gone now

Avantages

Clients can easily select the services, time frame and get notified all without the need for me to access. As customers can book themselves it allows me to have more time with other actions that need to get done.

Inconvénients

The pricing is fair but of course would love for it to be cheaper.

Avantages

It's a great profram for a start up super cheap and easy to use

Inconvénients

you can't create pacages or a refer a freind program

Avantages

I like the simplicity of it, it is well organized, and it is user friendly....especially for a new business owner like me

Inconvénients

Yes, not having a forms option. I am in the beauty industry/PMU and it is super important for me to have clients fill out forms. Having to print them out and then having them fill them out on the day of their appointment is time consuming. I wish that Square already had the options to send clients forms (and forms with images on them). And having to turn on my location settings every time I wanted to log on to the app

Avantages

Ease of use for both me and clients, easy to write notes and track clients, easy to do personal notes to clients on confirmation, can instantly track history. Great communication, great client history without any effort. And that includes their tip history as well -- all tracked through Square.

Inconvénients

The fact that if I allow clients to cancel appointments on line, a cancellation shows up FOREVER on the overview page. Annoying.

Avantages

I really liked how simple everything on the Square Appointments app was made to be. Literally, everything I needed to do with my calendar I did it on the app and it was perfect.

Inconvénients

I gave 4 stars for the Features and Functionality simply because if you are someone like me who offers a variety of services then it is a bit difficult to keep your booking site neat and organized without it looking like there are just a million things on a long list on your site. It would be much better to have an option where we can put our services into categories.

Avantages

What I like most about this software is the calendar view when appointments are scheduled. It is very easy to navigate through the mobile site when looking at your schedule. The calendar is sharp and I like how there are different tabs at the top to navigate through clients, the clients who have booked online, as well as the basic overview of booking details. There is a notes section in each clients account so you can put notes about the client or formulas/things to notate on their account.

Inconvénients

What I did not like while testing out this booking software is that it is too basic. The schedule is pretty much all one color and I like to see a breakdown in a detailed report for each client. I want to see a chart with the information of all the clients listed. It gets confusing when you are trying to view all these tools through the Square Appointments app. I also had a few issues with customer service where it took them longer than expected to get back to me.

Avantages

I like the reminder portion the best. Patients get their reminder immediately after setting the appointment and then again 2 hours before. I also like how it lists their prior visits.

Inconvénients

I would love to be able to click on a patients name on the appointment screen and then scan their card so that it would track more of the individual services. I would also love to be able to use it from my desktop computer.

Avantages

I like that square allows you to take any major card payment. Also you can charge client directly from client profile it also allows you to save a card on file for your client for further purchases.

Inconvénients

The cons about square appointments are you cannot take deposits before appointment. Also the processing fees are a bit much. Recently I’ve had to reach out to them about fraud emails and scams I’ve been getting.

Avantages

I loved how easy it was to set up. There were quite a few steps involved, but the app provided the steps needed and let me know if I was missing anything.

Inconvénients

I don't have many cons right now. So far it's met all of my needs.

Avantages

The ease of navigation and display of the interface makes booking and confirming appointments quick and painless. Being able to store client information to book to appointments also speeds up the process as well. The way the app syncs automatically with our studios home website makes organization between client and engineer schedules all the more manageable.

Inconvénients

There's really only one con that comes to mind. I only wish I were able to clone events and drag them to other team members schedules in order to block off their time without having to create a new personal appointment for each employee to block off their time.

Avantages

Square Appointments reduces the business related scheduling process to straightforward levels thanks to its features.

Inconvénients

Square Appointments would be a perfect scheduling solution if it could offer its features for a better pricing.

Avantages

NOTHING is good about this program, at the time we were excited to have square appointments since we had the POS.
But it has crashed, lost valuable information and jeopardized our security by letting unauthorized users log into our business account.

Inconvénients

The system has constantly crashed, for over a month now we have lost client information, appointments and our calendars were wiped out due to an upgrade.
There are only "managers" that only take feed back, refuse to transfer you to an engineer and lose notes on the issues.
They also have breached the security of our stylists and our business by interlinking their appointments application to our Point of sale.
NO ONE should be able to have access to the business account. These stylists are independent contractors!

Avantages

What I like most about this software is that it's super user friendly and easy as pie to setup! I have experience setting this software up for clients as well as using it as a customer myself.

Inconvénients

The one thing I like least about this software is that it's not really customizable. For instance.. square has generic, pre-set templates for their email marketing and I'm really not a fan.

Avantages

the ease of use is great.

Inconvénients

There's a lot of things that could be improved. For instance, calculate how many appoints were cancelled or No Shows for a month. That's just one example.

Avantages

Integration with existing Square account and website, ability to customize list of services and prices

Inconvénients

Limited ability to customize appointment site - logo can be added, but colors and designs cannot

Avantages

I can find everything I need in owning a small business all in one place. Other companies do not do everything that square provides in one.

Inconvénients

Services are more tailored to a product based business as opposed to a service based business making some of the features a little more difficult to utilize like I would like to use them.

Avantages

The analytics are great, all the financial data I need with none of the heavy lifting.

Inconvénients

I would like for this software to be more comprehensive for the salon business for instance, processing time should be included in the timing of appointments.

Avantages

What I like the most is that I am able to keep track of my appointments and clients so easily. It’s a great way to keep your calendar in check!

Inconvénients

I do not like that I cannot sync my phone calendar and the square app or even if they had a widget for the Notification Center would be great!

Avantages

It seemingly worked well, was easy to set up...

Inconvénients

They literally sent me an email stating I was in violation of their terms & agreements and sent me to vague sections of their legal babble.
I am a physician- they would not talk to me over the phone, terminated my account overnight and will not communicate via phone.
Will only send email stating this "our final decision is irreversible."
I am appalled.