Intercom

Avantages

Fin AI agent is a powerful feature that has saved us a lot of time in reference to support.

Inconvénients

Customer service is terrible, and there is no interest in providing live support.

Avantages

Intercom has a lot of features that have been very helpful in large-scale costumer support. My favorite features are the ability to assign emails, and easily writing notes to coworkers and then switching back to emailing/chatting with a client.

Inconvénients

There is a sound that constantly plays whenever Intercom is open on the desktop. It has been very distracting when multitasking with intercom and other programs. I have never found a way to get rid of it. Another downside is how overwhelming and difficult it can be to begin using. It's not as simple as other programs.

Avantages

Love the easy to use interface for my team as well as my users, ability to easily integrate Intercom into all my site pages using a custom code snippet, the intercom mobile app to track and respond to conversations and love the AI tool fin that helps automate customer conversations

Inconvénients

I feel its a bit too expensive for early stage companies although they offer a generous discount. Also I feel the learning curve is very high, you need to watch a lot of documentation to really understand the platform

Avantages

We were fortunate to be accepted into the Startups program so we are receiving a great discount to leverage all the product has to offer. We originally found Intercom for live chat but it offers so many features that we implemented. We love the tooltips and pop-ups. We love the ability to trigger the chat box when certain events occur. There are so many features that we haven’t had a chance to implement them all, each one that we use had helped our users have a better experience on our platform.

Inconvénients

Get started was a little difficult and I have had to reach out to Support on a pretty regular basis because I cannot find the answer to my questions in their support center. Their support team is awesome but it can take a day or two to hear from them which is frustrating when you need to get something released quickly.

Avantages

We can use it to prequalify leads and guide current users to support articles

Inconvénients

It's not very marketing and sales-friendly, lacking a few features like proper attribution and pushing full location information, including city and state, to Salesforce CRM

Avantages

Recently the AI-bot (Fin) to help me out with everyday chats and questions.

Inconvénients

The obligatory upgrading to a higher paying model for some options that seem to be included to the basic model, at first.

Avantages

Excellent tool for interacting with customers in real-time.

Inconvénients

It is a bit costly, but the benefits outweighed the costs.

Avantages

Its easy to setup, quick learning curve , has good set of features and excellent integrations

Inconvénients

Learning the administration bit of it is a little tricky

Avantages

It is not buggy and the user interface is not complicated

Inconvénients

Application linked to it is very limited to none

Avantages

It can be used for both email and live support. The workflows/automations make it easy to filter and close messages that are notifications so that only the important customer messages end up in the inbox

Inconvénients

I wish the platform had a flat rate for billing vs usage based

Avantages

Having a live AI-powered support chat available 24/7 is an incredibly useful tool for many businesses. Whenever customers have questions, the chat can try to help even in off-hours.

Inconvénients

The price can be a little steep for smaller businesses, and response times can be a little slow sometimes.

Avantages

The ability to centralize communication channels, including chat, email, and even social media, streamlines our workflow and enhances efficiency. The platform's automation features help us scale our customer interactions without sacrificing quality, and the analytics tools provide valuable insights into user behavior and satisfaction.

Inconvénients

The pricing structure can be a bit steep, especially for smaller teams or businesses with limited budgets. Additionally, while Intercom's support is generally responsive, occasional delays in resolving technical issues can be frustrating. Overall, Intercom empowers us to deliver exceptional customer experiences, but careful budgeting and occasional patience are necessary.

Avantages

It is easy to use, and honestly one of the best tools out there. Intercom has a ton of features that go from a simple chat bubble to interact with your users, to email marketing tools and AI bots. They have a ton of integrations with other services.

Inconvénients

Many features can be found behind a paywall and their tiers of service and bundles are not very clear.

Alternatives envisagées 

Pourquoi passer à Intercom

Avantages

Convenience. Good integration to our internal product. Nice design.

Inconvénients

Rarely it can be difficult to find previous chats by using only key words.

Avantages

It has great features, when they are working correctly.

Inconvénients

There is no live support. During major outages, which are far from uncommon, it is impossible to reach anyone. Their support is only available via chat, with 1-5 business day response times. Since the support team uses the same chat platform they offer to customers, it isn't possible to reach someone during a major outage. The support is very low quality during emergency situations, so it is not a dependable tool for teams offering live customer support.

Avantages

Very complete solution, probably the best in the category

Inconvénients

It is quite expensive very others competitors out there

Avantages

Easy, intuitive UX. Strong AI capabilities.

Inconvénients

Analytics and reporting can be a bit tricky to navigate.

Avantages

I love how Intercom's abilities to automate repetitive tasks like the initial message to engage prospects and ensure the lead is accurately routed to me, instead of another rep who doesn't own the territory. The ability to identify the prospect's behavior on our website is very helpful.

Inconvénients

While the automation of repetitive tasks is great, the messaging sometimes is a bit off or sounds robotic.

Avantages

INTERCOM IS EASY APP TO MAKE SURE THAT YOU STAY KEEP IN TOUCHWITH MY TEAMWORKER!

Inconvénients

THERE IS NO PROBLEM WHEN I USED IT AND INTERCOM RUNS WELL

Avantages

It helps to provide exceptional customer support and services effortlessly.It provides quick and instant responses to customers enquiries thus keeping our customers happy always.It is simple to engage with our customers seamlessly using Intercom.

Inconvénients

So far so good,as I haven't experienced any flaws with Intercom.

Avantages

effect And process with simple And advance process

Inconvénients

budget is only the high in the process but Advance process with accurate report

Avantages

Intercom's keyboard shortcuts are one of my favourite features, and they help make it a top-tier platform for efficient communication. By letting users include gifs, emoticons, photographs, and comments on conversations about any topic, it maintains a lively conversational atmosphere. It analyzes conversations and flags them as potentially repeated soon.

Inconvénients

If you have a lot of active chats, the search function may take too long to return results when you need to find something specific quickly.

Avantages

The biggest advantage of Intercom is its wide range of options. With Intercom, you can set up bulk messaging, respond to incoming messages, and create tooltips or product tours. It is a software that meets most of our business needs.

Inconvénients

Most of the functions seem to be minimal viable products (MVPs) rather than full-fledged features. Specifically, the customer engagement options are either limited or not functioning properly. Additionally, the UI lacks coherence, for instance, the dark mode is only available in the inbox and not in other sections. This inconsistency can be quite frustrating.

Avantages

Intercom provides a user-friendly onboarding solution that offers flexibility in promoting our products. It allows us to easily create and test flows, utilize segmentation, and make use of templates for targeting specific landing pages. Setting up flows is straightforward, and Intercom continually evolves to be even more helpful in delivering the right messages for creating additional flows, resulting in a positive user experience.

Inconvénients

nothing really that I dislike, where Intercom offers a professional service ensuring that everything is done the correct way.

Avantages

Very easy to integrate, and easy to use.

Inconvénients

It is a very expensive tool. If you are a startup is a expense you have to think about.

Avantages

An easy-to-use intercom system. Easy to use even for first-timers, this program has just the right amount of detail without being overwhelming. The intercom is similar to another email program that we use, and I can explain why. Its fast features and user-friendly interface, such as the helpful and funny bot, greatly enhance customer service and lead to exceptional client satisfaction.

Inconvénients

I find that the intercom sometimes has trouble loading some conversations, which is a major drawback for me. As a customer service representative, you're fielding calls while waiting for the intercom inbox to load the customer's information. In addition to the holdup, additional issues have slowed down the operation of the customer support team.

Avantages

Intercom can be your all-in-one, one-stop shop for EVERYTHING related to your communication with Customers, new and soon-to-be users, and any support regardless of how it gets to you.

Inconvénients

It can be very time-consuming to include all features in your workflow and allow for it to work properly.It can also double up on some things like support ticket tracking and then doesn't play well with other software if you are already migrated into other systems.

Avantages

I like AI based Customer Service Platform.

Inconvénients

They have only few Integrations, and customer Support.

Avantages

The most i like about Intercom is its massaging features..😍

Inconvénients

I dont see any reason to dislike Intercom.according to me this is the best email marketing tool.😍

Avantages

I like customer Support chatbot, It is very easy to share.

Inconvénients

Its very Costly as compare to other platform.

Avantages

I like the email and SMS markeitng features
it comes with great live chat features.

Inconvénients

Not a single dislike to mention here. It is all good.

Avantages

Customer Support is very good, smooth onboarding process

Inconvénients

Its Cost is too expensive, price are not match with plan

Avantages

The ease to incorporate into the business and handle all our customer enquiries make it the best option for our business. It is easier to incorporate with other apps we use as well.

Inconvénients

So far, I don't have any cons with using Intercom as it provides great experience for the users.

Avantages

Ease of the UI - I can always quickly find what I need.

Inconvénients

While the UI is easy to navigate, it does feel a bit dated.

Avantages

Intercom is a reliable portal for customer service.

Inconvénients

Intercom has nothing to be anxious about it.

Avantages

Intercom has a wealth of features meaning its a one stop shop for businesses.

Inconvénients

Unfortunately you can easily get locked in due to how many features sit under one roof. Making it easy for Intercom to up prices.There may be individual services superior to some intercom features. But none of them do an all in one package like intercom do

Avantages

Live Chat, In App Integration, Help center, Automatisierungen

Inconvénients

Preis und an manchen Stellen unintuitive Bedienbarkeit

Alternatives envisagées 

Logiciel antérieur 

Pourquoi passer à Intercom

Avantages

it's a robust chatbot to help us get new clients

Inconvénients

it took quite a bit of time to setup and the maintenance took some time

Avantages

provision of software that specializes in business messaging

Inconvénients

I can't really because intercom has helped business in the area of communication

Avantages

Live chat is great with automated messages. Easy to add onto our websites. Its fast and reliable and allows our team to provide real time support.

Inconvénients

Its on the expensive side and it can be more transparent, but it does seems worth it for the price.

Avantages

Amazing tech and very comprehensive platform.

Inconvénients

Can get a bit technical with the new Ai features.

Avantages

La posibilidad de centralizar toda la información y los equipos de ventas, customer success y marketing en un mismo sitio. Soluciones con una UX impresionante y muy fácil de utilizar.

Inconvénients

Al ser un programa que centraliza toda la comunicación con clientes y prospectos terminas trabajando con todo el suite y la factura acaba subiendo mucho de precio a final de mes.

Alternatives envisagées 

Logiciel antérieur 

Avantages

ease of use. Most Healthcare staffing apps use it

Inconvénients

sometimes doesn't load in app. that's all

Avantages

Lo intuitivo que puede llegar a ser. Me gusta la forma en la que resuelve los diferentes tipos de casos.

Inconvénients

El servicio de soporte, se tardan mucho en resolver bugs.

Avantages

Easy way ro communicate with your customer with a variety of communication tools. Keep a database of all your customers and their conversation history.

Inconvénients

Having used other software in the same category, I find it a little more difficult to communicate with multiple customers simultaneously by switching from one conveersation to another, but this in no way detracts from the quality of the platform.

Avantages

Some of the day to day people are good and committed to helping customers but the overall company attitude isn't so.

Inconvénients

The [sensitive content hidden] and executive leadership are creating a hostile culture with their support of trump

Avantages

- Live chat & Chatbot features to do both support and automations (And the use of AI);- Help / Q&A Forums with all the questions and answers our clients need- Integrations - It has a lot of them, and the most critical one is with Hubspot!

Inconvénients

It can become a little pricy as you scale and I can see this being a bottleneck for new companies

Avantages

The ease of use and the option to use as a support chat tool and also as support article feature.

Inconvénients

The email option isn’t easy to segment with our customer base

Avantages

The platform is dependable and fast to use.

Inconvénients

Features are gated in a way that means you can't make a gradual increase as your customer base grows. Basic functionality is very expensive and we just can't justify the amount when there are other tools on the market with better functionality at over half the cost.

Alternatives envisagées 

Avantages

Streamlining the process of submitting and responding to tickets, and developing automated tools to streamline and simplify our daily lives. I appreciate how simple it is to locate articles and macros to distribute to my clientele. The addition of emoticons and gifs to the discourse is a nice touch, as well.

Inconvénients

Previous software allowed us to see the customer's input before he sent it. This allowed us to quickly respond to his query by reading it as he was writing it. If only I could keep seeing it.