Olark

Avantages

Olark possède une interface facile à utiliser

Inconvénients

Il est décevant de constater qu'il n'existe pas d'application mobile

Avantages

Le chat est un autre moyen d'interagir avec les clients qui ne sont pas disposés à appeler ou à envoyer un e-mail

Inconvénients

Les paramètres nécessitent un peu plus de réglage.

Avantages

1) User-Friendly: I've found Olark to have a very simple and user-friendly interface for both - the recipient and the sender.

2) Affordability: Olark gives you the opportunity to look much bigger and way more professional than you already are! All of this at a very nominal price, of course. As of April 2019, Olark has one pricing model that can either be billed monthly, annually or for two years straight. As you choose a longer commitment, the prices reduce accordingly. Also, if you're not sure about what chat client is best suited for your business, you can always try Olark for 2 weeks, absolutely free. What I like the most is that there are no "Starter", "Pro", "Enterprise" discriminations!

3) Intelligence: Olark allows you to pre-assign quick responses that keep your customers from having to wait for an answer. Our employees love this feature because they don't have to type the same response again and again. Another smart feature is the notifications that our employees get when they leave their workstations and forget to log out. Olark gives the customer a quick response, giving them an option to send the chat as an email instead. This is great for a future follow-up.

4) Reporting Feature: Olark gives the administrator the option to assess the quality of an employees' chatting capabilities as well as his/her productivity levels. An employee can also learn from any feedback that's left by their customer with regard to their chat experience.

Inconvénients

1) No Image Sharing: This may not be a necessity for all businesses, however, we occasionally require our customers to send us screenshots of the issue that they are facing. This can help us serve them better. We have makeshift walkarounds for this, but having an image sharing option would be great.

2) One User At A Time: Unfortunately, only one user can be logged on to the agent at any given time. This could be a deal breaker larger businesses that have more than one customer care representative.

Avantages

Chat capabilities are fast, useful, and easy to manage. The system is great showing important data to better support the client. Lately AI has been integrated into it for 24/7 support but it is still in the works and could be better.

Inconvénients

Chat management when multiple users are using the platform for support is not great. It would be amazing that when someone claims a chat, it gets removed from the long list so other users don't lose time going through the requests.

Avantages

It's one of the cheapest live chats that you can buy starting at $29 per month. It's also just a pure chat app with no helpdesk functionality. So, if that's what you're looking for - Olark can solve that problem.

Inconvénients

You really do get what you pay for. It looks horrible and very outdated. You can't customize your auto-responses very well. You can't design a chatbot here, and their customer service is bad.

Avantages

Chat worked exactly as expected, allows our CS team to respond to customers chatting in on our website. Can see customers locale which is helpful to discern scam/junk chats.

Inconvénients

This isn't a fault of Olark, but it didn't integrate with our email client so we had to keep Olark open in a separate window/tab.

Alternatives envisagées 

Avantages

Olark is affordable, easy to deploy & a very stable chat tool. Olark is intuitive for agents using it to assist & customers reaching out via chat

Inconvénients

Olark is missing features like smart assign, complex group configurations & smart bots compared to other chat tools in the market

Avantages

Olark is a very easy-to-use platform with a simple interface, it is quite accessible since it is relatively cheap, it has excellent functions and features for a very low cost, you can use it completely free for 2 weeks, with Olark you can create quick answers for basic questions This is excellent because if a customer asks a question, they do not need to wait for an answer since quick responses are pre-assigned, with this platform you can offer the customer an excellent experience to increase sales.

Inconvénients

I have not obtained negative aspects of this software, it has offered me a fairly protected commercial tool, I have been able to increase sales and obtain better performance in terms of communication with my clients.

Avantages

Olark is amongt the simplest helpdesk applications to try. It is intuitive and has a very short learning curve for new support staffs I have introduced to Olark.
Olark has got an array of smart features , which helps the conversion rate on our website and also helps the sales team better improve the quality of customer service offered to customers and clients.
I like the searchable transcript feature , which ensures every conversation between sales agents and web. visitors are saved in the cloud. Thereby allowing anyone on the sales team to search through the chat transcripts either for analysis purposes or to follow up on previous conversations. It has an efficient mobile approach ,which has ensures users who communicate with the website team via mobile phones, have a quality experience just as someone communicating via pc or tablet.

Inconvénients

Olark automatically closes open chat conversations if agents have not responded in over five minute. I wouldn't know why this was introduced ,however it does not do the sales team any good.

Avantages

Olark is hands down the best chat software we have used based on functionality, ease of use, and price. We have used 2 other softwares and none compare to Olark.

Olark is easy to customize to fit your website (color scheme, style, design, etc) and it is easy to use (for both back end and front end users). We found our users are more engaged when chatting to us through Olark.

Inconvénients

The only complaint we have is that we can't share seats. This makes sense. Olark doesn't want you to only purchase one seat, yet have multiple users using it. I guess we were blessed in the last software we used which allowed us to have 2 people for one seat. The other software failed in other regards though, so we are fine paying for multiple seats with Olark.

I guess we actually have one more complaint: people who chat with you can upload screenshots, but not the other way around. We cannot upload screen shots into the chat while chatting with people. This makes it difficult sometimes. We have to explain via words where to click on our website or where to sign a document. We would love if a feature was developed where both front end and back end users could attach screenshots.

Avantages

When working with businesses of all kinds, especially the one that is linked to sales and customer service, one of the aspects imposed by the criterion of a good or bad experience is customer service. That's why I like Olark a lot, because you can offer an exclusive experience, which translates into higher sales. Since we used Olark, we have attracted more people, because thanks to its platform, it allows you to respond in record time, all those doubts about your products or services. Another thing that I like, is the ability that offers you to customize the chat to the corporate image of your company. Also, when you start communicating with any visitor, it allows you to know valuable data for your work, information such as location and contact details. Live chat is so important to us, and the best option you can find is Olark.

Inconvénients

All their years of experience offer you a shielded commercial option, which makes me not identify negative aspects of their platform or their services, quite the contrary, I have compared them with others and greater are the profits, a marvel.

Avantages

The UI is clean, easy to use, and is honestly just pleasant to log into every day. Beyond that though, the shortcuts are helpful, and the storage of past chats is really advanced for the price point, and easy to sort through and keep track of. Lastly, the reporting and metrics are helpful in making informed decisions.

Inconvénients

There isn't a lot to Olark. It's a chat tool, pure and simple. The integrations are available, but they aren't easy to connect, and they don't provide a lot of output for the trouble.

Avantages

I enjoy the reliability of this livechat solution.
Olark is so amazing to use.

Inconvénients

Olark has never been problematic to us.
Olark is effective.

Avantages

Very user friendly and easily customizable website live-chat feature. You can easily add your own branding/styling to the look of the chat, as well as customize the automatic replies and opening line. Rules also give you lots of ways you can fit Olark to your specific website or needs- i.e. we've setup different rules for visitors who reach different pages on the site, so we can help direct them to what they might be looking for there.

Inconvénients

Wanted to use Olark on multiple sites owned by the same company, but was difficult to manage multiple accounts at the same time- costs more to add to each new site, and can't share the same settings. Would like to organize the past chats a little more.

Avantages

It is easy to use and it works like a charm. Instant notifications and email summaries are really helpful for improving communication with customers.

Inconvénients

All is great except the issues we are getting from website performance tools which always mark Olark resources as a potential issue to page load experience.

Avantages

easy to use and always improving

Inconvénients

multiple operators can start a response to an inquiry and the first one to hit enter wins. Would be helpful if the operator who will deal with it can click on a button 'respond' so that other operators will know and won't

Avantages

With more and more business being done over the phone, some customers prefer to avoid business interactions or to limit them as much as possible. Olark makes it easy for those customers to engage business and ask questions on their terms: comfortably, quickly, and with little pressure. They can engage your organization in a chat directly from your website. Organizations, meanwhile, can easily engage multiple customers simultaneously through Olark.

Inconvénients

While Olark shines as a customer service device, I'd venture to say that it takes too much pressure off of customers from a sales standpoint. If a prospective customer prefers not to come into your store or even call you over the phone, the odds of that customer making a purchase are relatively low. I have seen a low volume of qualified leads generated through Olark.

Avantages

* Easy setup and use
* Improves your customer retention
* Helps you to react to clients requests quickly

Inconvénients

Generally I liked the software very much. Sometimes it glitched on our website for some unknown reason, but I don't know the specifics, so probably the issue was on our side.

Avantages

Best Chat tool for front end UI because its a small bubble on the page and allows your users to be able to actively reach out to people on the website, you can see who is on the webpage, as well as integrate directly with SFDC.

Inconvénients

It does not have a lot of OOTB integrations with some of our tech stack which isnt a deal breaker.

Avantages

Olark is a good tool, which we use on some of our websites. It has good features that is very much needed for engaging with customers. We are happy with their support and their new UI is really good. Olark also has really good features in which we can gain insights about customer behaviors and actions they took on our website.

Inconvénients

They are really slow in some cases and in some times the chat gets delayed and we began to loose customers.

Avantages

The Salesforce integration is a must and they are continuing to improve the product. The latest feature release is the reporting capability which is a nice add-on.

Inconvénients

They do have a lot of widespread issues (though they are transparent via their status page), and support is only available through chat (which makes sense but can be frustrating).

Avantages

The cute little touches

Inconvénients

You can't block pervs longer than a mere 24 hours

Avantages

Belive it or not the real-time chat is heart and soul of the Olark. We features we really like the color customization as we changed it to Red color to match with out website.

Inconvénients

We wish they too have more native integrations rather the Zapier ones as available in Intercom. And ability to connect Telegram, Twitter and Facebook to continue the chat further.

Avantages

Olark is a simple to use and simple to set up a website chat tool that allows any website to have a custom chat. Setting it up was super easy and took no time at all aside from installing a plugin (we have a Wordpress website) and getting up and running was fast.

Inconvénients

Olark has some limitations around it's functionality that other competitors such as Drift have. Drift is designed for a B2B application, integrating with robust platforms whereas Olark does not. This is a pretty specific use case, but one that I noticed.

Avantages

Olark is easy to set up and get started with quickly. With minimal (to none) IT involvement you can engage your website visitors. Very good options to trigger a chat based on activities and other attributes. Screen share option is good (sometimes buggy though).

Inconvénients

Customization options for the appearance of chat window are limited.