Intercom

Avantages

Intercom is a comprehensive suite of all applications you would need for support management, from live chat to help desk and ticket management. This negates the need for having multiple different applications and integration overhead.

Inconvénients

No complaints about the product whatsoever. The product is actively evolving and keeps up with the current technologies.

Avantages

El chat en tiempo real dirigido a consumidores permite una comunicación instantánea y personalizada, lo que brinda una experiencia de atención al cliente ágil y efectiva.

Inconvénients

La implementación de un chatbot puede tener limitaciones en la comprensión y respuesta a consultas complejas, lo que podría generar frustración en los clientes que buscan una interacción más humana y detallada.

Avantages

The most I like about Intercom is the varied options of features it offers. Not only do they allow manual chats, they also introduced Fin, their AI bot and have other options for email marketing, product tours and others.

Inconvénients

Because there are so many features, it seems difficult to learn about each of them. I am unsure where to look for the instructions and prefer videos over articles that Intercom seems to have.

Alternatives envisagées 

Pourquoi choisir Intercom 

Avantages

UI/UX of Intercom is greatly down and can be seen as an inspiration to a lot of its competitors. Once the settings is up, Intercom generally handles all of the chats and leads seamlessly

Inconvénients

If you are a small customer, customer support is not really there for you. Fixes and patches takes some time. Plus it's fairly expensive.

Avantages

The conversation routing bot was extremely easy to set-up and empowered us to streamline and automate our customer service and support processes. Furthermore, the ability to add-on features and functionality, such as WhatsApp integrate, was great to allow us to customize what we needed for our business.

Inconvénients

Without the startup programme the pricing is quite aggressive with a basic package starting from $74 / month. Therefore, you really need to invest some time to set-up Intercom to add as much value as possible because it is pricey vs alternatives.

Alternatives envisagées 

Pourquoi choisir Intercom 

Logiciel antérieur 

Pourquoi passer à Intercom

Avantages

Easy to deploy in your platform and start working on it.

Inconvénients

It could have better metrics for your analysis.

Alternatives envisagées 

Avantages

Looks awesome for clients, and really help me to contact and solve their problems.

Inconvénients

I don't have found anything less I do not like. it is good

Avantages

Used this in a previous role and it was great and served our purpose exactly for customer support. Integration was simple.

Inconvénients

Not a huge amount of integration options available into other systems

Avantages

It has a various features which makes easy to customer support. It is a user friendly software and easy to use for beginner.

Inconvénients

A bit high price for the small business.

Avantages

Intercom have helps us so much to embrace our members and have an active relationship with them.One of the things that is very helpful is its user-friendly interface. The platform is easy to navigate, and it has a clean and organized layout that makes it simple to find what you need.The chat feature is intuitive and easy to use. It has allowed us to be quick and efficient with our communication when our customers are struggling with our services.Lastly but not least, the integrations are super important, so I do appreciate that it has a variety and range of important software app like Slack, Sendgrid, Gmail and social media because it helps us to keep the communication and interaction in one place !!

Inconvénients

I think the only thing that was hard to adapt on, it's the price. We had a super amazing one year trial as a startup but, if you're still struggling and you loose your startup perk. It can hurts on the pocket if you start to pay the real price. So, we had to keep our service on the minimal settings to avoid paying a price that is still yet difficult for us to pay.

Avantages

Highly used, very professional livechat software that everyone is familiar with

Inconvénients

Can be a bit pricey when you have a very small team

Avantages

It is very good for dealing with live tickets as it allows you to distribute tickets to several people in the company. The AI they are putting in the chat is also cool.

Inconvénients

As you have a large team, the price can be a bit difficult to scale.

Avantages

O software Intercom é uma solução incrível de comunicação interna e externa. Fácil de usar, escalável e altamente eficiente. Recomendo

Inconvénients

Os preços do Intercom podem ser um desafio para empresas de pequeno porte, limitando seu acesso a recursos avançados de comunicação.

Avantages

Pontos positivos:Funcionalidades abrangentes: O Intercom oferece uma variedade de recursos, desde bate-papo em tempo real até automação de marketing e gerenciamento de tickets, permitindo um atendimento abrangente aos clientes.Integração e escalabilidade: O Intercom se integra facilmente a outras ferramentas e plataformas, possibilitando personalização e automação avançadas. Além disso, é escalável para atender às demandas crescentes de empresas em crescimento.

Inconvénients

Pontos negativos:Curva de aprendizado inicial: Para usuários iniciantes, pode ser necessário algum tempo para se familiarizar com todas as funcionalidades e configurações do Intercom.Preço: Dependendo do tamanho da empresa, os planos de preços do Intercom podem ser considerados caros, o que pode limitar o acesso a determinados recursos, especialmente para empresas menores com orçamentos mais restritos.

Avantages

So far, the tool is useful for managing customer tickets and chats, but I feel the features for the price aren't really justified.

Inconvénients

Perhaps too pricey compared to other similar tools out there that offer the same features. It can be an ice-breaker for some start-ups.

Avantages

Desde o momento em que começamos a utilizar o Intercom, percebi uma melhoria significativa na forma como gerenciamos as interações com os clientes. Uma das principais características que me impressionou foi o chat ao vivo. Nossa equipe agora pode responder às perguntas e preocupações dos clientes em tempo real, o que resultou em uma satisfação muito maior por parte deles.

Inconvénients

Embora o Intercom ofereça uma série de recursos valiosos e tenha sido uma ferramenta essencial em minha experiência de trabalho, é importante mencionar que seu custo pode ser considerado alto para algumas empresas, principalmente aquelas em estágios iniciais ou com orçamentos mais limitados.

Avantages

When I was on the customer support, it was perfect to speak with clients, so useful and huge to make everything they have.

Inconvénients

I think the big con is the pricing, it is so expensive. on the other side it is really really good to work with.

Avantages

Intercom allows real-time communication and multichannel messaging: email, app, social networks, in-app messages, all in one platform.

Inconvénients

On basic plans, automation and segmentation capabilities are limited. It requires time and effort to learn how to use all of its features effectively.

Avantages

This is a very easy software to deploy, it's as easy as building the messenger and copy and paste the code into Production. The interface is very easy to maneuver with building the Bots including a flow or a tile sequence, the reporting is ok.

Inconvénients

The reporting could be better, it's hard to translate some of the metrics in Intercom with industry standards. (First response time = Avg Wait, Response Time = Avg Hold, Time to Close = Handle Time). Once you start working with multiple Teams, the reporting gets to be too much. The push of Ai and Resolution Bot isn't great, both of them are still in their infancy and you gotta go custom if you're going to build a Bot. Integrations with other systems - forget about it

Avantages

Intercom doesn't stop with just the basic functionality that you would expect from a customer service platform. It provides vastly more integrations like "Tours" which allows for hight acquisition rates and revenue.

Inconvénients

Intercom's price is comparable to its direct competitors but can get quite expensive when add-ons are added.

Avantages

We use it to get users that are navigating over the webpage

Inconvénients

The only con is that is very expensive, but works awesome

Avantages

A facilidade de uso e a capacidade de interagir com os clientes em tempo real, proporcionando um excelente atendimento.

Inconvénients

Às vezes, o sistema pode ser um pouco lento ao carregar grandes volumes de dados.

Avantages

El mejor descubrimiento para nuestra empresa. Lo utilizamos diariamente y tiene un sinfín de funcionalidades.

Inconvénients

Si bien está bien que sea de pago, no llegamos a utilizar algunas de sus funcionalidades por el alto costo que tienen.

Avantages

Intercom is absolutely great to use for customer support. Almost everything you would need from a CRM and customer support solution is available in Intercom.

Inconvénients

Intercom is beyond expensive, if you aren't a large company and cannot get a discount it is almost impossible to pay for and use.

Avantages

Our support team used the chat system, and Intercom made it very simple to get started. We could build up introductory or absence messages for a specific period of time in the chats, which functioned like personalised messages. Robotics is fantastic.

Inconvénients

The intercom system has been excellent, with just a few occasional minor snags or delays that are understood. Apart from that, it runs without a hitch, which is a testament to the development team's careful work. Their efforts have been crucial in ensuring that the intercom system runs well.

Avantages

Customers ping us with questions that immediately are notified on Slack. Though intercom is complex to setup, I couldn't have imagined doing without them.

Inconvénients

API integration - Quite complex to setup and everytime we make changes in our product flow, intercom needs to be updated again

Avantages

The user experience is second to none and that speaks for itself. I had fewer issues with the integration without other systems used within my team and I can say its implementation was quite smooth I must confess that the result of its value is worth every penny invested in the solution.

Inconvénients

It's a simply amazing tool that makes customer management smooth and as such there's nothing too like less about the application.

Avantages

A strong platform for consumer communication, Intercom has a lot of functions. Because of its real-time chat capabilities, businesses can interact with clients right away, offering speedy help and addressing problems. Through the platform's automation technologies, targeted outreach and customised messaging are made possible. The strong analytics capabilities of Intercom enable data-driven decision-making by offering priceless insights into customer behavior. Additionally, Intercom's connectivity with CRM and other external apps boosts productivity and enables a smooth user experience for customers. Intercom enables companies to provide great customer service and establish lasting bonds.

Inconvénients

The pricing structure of Intercom is one potential flaw, as it can be unaffordable for startups or small organizations with tight budgets. The price has been criticized by some customers as being too exorbitant in comparison to other options. Furthermore, setting up and modifying some complex features could call for technical know-how or support, which could be difficult for individuals without a technological background. However, Intercom offers thorough support materials and documentation to assist customers in getting beyond these obstacles.

Avantages

Tem uma interface muito bonita, é fácil realizar as ações de suporte com um usuário.

Inconvénients

Tudo é pago, se você quiser um add-on, prepare-se, pois você paga a parte. Tudo, tudo, eu digo tudo mesmo, é pago a parte. Basicamente é o produto com o valor mais absurdo que eu já vi.

Avantages

Very useful for SMS and email marketing, very easy to use as well.

Inconvénients

None as such a very easy and easy to use.

Avantages

This platform allowed us to automate many of our customer interactions, which helped me save time and resources, and the integration with other tools we already use was easy and seamless.

Inconvénients

Although this platform offers a lot of functions and features, it can be overwhelming at first to understand and take full advantage of all of them, it would be great if they offered a little more guidance and training materials.

Avantages

Intercom's live chat is the best in the business, nobody comes close. Intercom has an amazing agent experience and collaboration is unparalleled to the likes of Zendesk.

Inconvénients

Intercom's functionalities are limited to Live Support and fall behind on other forms of Support and Help Center. Creating a full support infrastructure is the name of the game.

Avantages

I like how it works, but too expensive to start using it

Inconvénients

I really liked it, I do not found any cons.

Avantages

The screening of troubles. it saves a lot time.

Inconvénients

A little bit expensive for a small company.

Avantages

Chat en tiempo real dirigido a mis consumidores

Inconvénients

Ninguna, todas se adaptan a mis necesidades básicas

Avantages

Great multi-channel messaging platform with advanced segmentation. Helps to connect customers with our team immediately to resolve their concerns immediately.

Inconvénients

The initial setup was a bit complicated and customization has some limitations. Has some issues when dealing with multiple products.

Avantages

Who looking for ticket management software they can use intercom.They have features too automatic tagging,report and easy collaboration.

Inconvénients

I thought getting notification can be delayed.

Avantages

Intercom makes it simple to interact with customers; its simple and user-friendly design allows me to easily start and maintain discussions. Furthermore, its customization options enable me to personalize communications to certain customer types or deliver targeted messages based on automated triggers. I really appreciate how Intercom can be coupled with other platforms such as Salesforce and Zendesk, which allows me to communicate with clients in a number of ways. The reporting capabilities of Intercom are particularly beneficial for identifying user activity and responding fast to customer needs. Overall, Intercom is a great tool for staying in touch with customers, whether through newsletters or automated support.

Inconvénients

The intercom system has been commendable, with only a few minor hiccups or delays here and there which are understandable. Apart from that, it functions without a hitch, and this is a testimony to the diligent work put in by the development team. Their efforts have been invaluable in ensuring a smooth operation of the intercom system.

Avantages

Intercom is great for chats ,emails, and data collection.

Inconvénients

Sometimes there is a lag in intercom and some data metrics are harder to find than others. Also the connection with other platforms could be easier.

Avantages

As a consumer, I have observed that Intercom is a remarkably effective and user-friendly tool for managing customer service. I am grateful for its ability to offer real-time messaging features, which enable me to promptly address customer inquiries and simplify the support process.

Inconvénients

At times, I perceive that the platform's broad range of features can be overpowering, resulting in difficulties in navigating and comprehensively utilizing all the provided tools.

Avantages

Everything is interconnected and we love how it works.

Inconvénients

The big problem that we faced, and we had to say for for that time, it was too expensive for us.

Avantages

Most impactful feature in intercom is..1. live chat2.user segmentation3. customizable chatbot4. automated messages yes I feel this user friendly and intuitive platform.

Inconvénients

In intercom some features can be improved.1. User interface2. customization.3.integration4. search function

Avantages

Adoro assolutamente Intercom per la sua perfetta integrazione nel nostro sito Web e nell'app mobile. Fornisce un'interfaccia di chat di facile utilizzo che mi consente di connettermi con i clienti in tempo reale, il che è fantastico per aumentare la soddisfazione del cliente.

Inconvénients

Trovo che il prezzo possa essere un po' alto, soprattutto per le piccole imprese.

Avantages

It is the best chat to include in your website, it has everything

Inconvénients

The price is high, so it is an important decision

Avantages

It helps build closer customer relationships, improve user experience, and sustain business growth.

Inconvénients

Intercom can be relatively expensive for small businesses or startups with limited budgets

Avantages

Software de gran calidad y con muchas opciones para gestionar el servicio de atención al cliente

Inconvénients

Por ahora no te tengo ninguna queja, cumple las expectativas, no es barato pero vale lo que cuesta

Avantages

su facilidad de uso , su capacidad de integracion con otras plataforma , su herramienta de chat en vivo muy útil , y su excelente servicio al cliente

Inconvénients

demasisdas funciones complicadas , puede ser caro . dificil de configurar y utilizar

Avantages

I Love the custom macros and AI assitance. I also love the ability to see a partner's previous chat in case they open a new chat but are referencing their previous conversation.

Inconvénients

I wish I could create my own custom macros instead of only using company made macros. Also, I wish I could adjust the notification settings on my mobile app to set a specific ring tone.

Avantages

The actual product works well. We'd have stayed using it for a long time if not for the changes in their billing and support.

Inconvénients

The support is now the minimum it could possibly be, even if you are spending $1200 a month with them. Good luck getting hold of someone. If it were to sell us some new aspect they'd probably reply in a snap.

Avantages

I really liked how it works, and when you need to resolve issues with clients it is awesome

Inconvénients

It is too expensive to some small companies.