Zoho Assist

Avantages

unattended access is great, but client has a hard time installing for connection

Inconvénients

difficulty for client to connect; screen lags on client's pc

Avantages

That I could work on a return and when I get to office its ready to print or whatever needs done

Inconvénients

I have to leave my computer on at office

Avantages

Zoho Assist is a great starter tool to get your IT department moving in the right direction. It allows you to remote in and work on any PC on your network.

Inconvénients

The functionality is limited compared to other tools. You have to install software on the PC you are working on in order to connect. I prefer a lightweight tool.

Avantages

User friendly, easy to understand process, good basic features.

Inconvénients

Need item code fields, Need multiple currency option.

Avantages

there is ease of self help with Zoho assist

Inconvénients

the fact that i have to subscribe for 15 computers yet my business is a small one of 2 only

Avantages

I love that ZOHO Assist is part of the ZOHO One suite. This means that we can deploy the client to all of our support tickets. In this it integrates with the rest of ZOHO perfectly like ZOHO Desk and ZOHO CRM. It is really simple and allows us complete control over connections.

Inconvénients

The recording of the remote support does not work as much as we try. The second when connecting to a server for a client, it seemed like a memory leak was increasing the resource usage after a couple of hours. This meant that we had to restart the server and use AnyDesk rather. Not a great testimonial, but this should be easily fixable.

Alternatives envisagées 

AnyDesk

Pourquoi choisir Zoho Assist 

The pricing was the number 1 problem I had with TeamViewer. The 2nd was the fact that you are always worried about the computer you were connecting to and what version of TeamViewer they were running.

Logiciel antérieur 

TeamViewer Remote

Pourquoi passer à Zoho Assist

The integration with the ZOHO One products was the main contributing factor.

Avantages

Zoho Assist is extremely easy to use. For connecting to one other pc to do remote support with a client on the phone, it's phenomenal. Non-tech savvy people can connect easily without questions, and the connection is always great.

Unattended access is a neat feature, and the price point is great. Plus, the best part of Zoho is the ability to integrate into their other apps.

Inconvénients

Main reason for reduction of stars is because Zoho unattended access does not really an 'enterprise' set of features. It takes longer to connect to a screen than other programs, the connection may not be a super great. It'd be nice if there were more data that can be pulled into the unattended list access, such as OS, processor, RAM, etc. It'd also be nice to select multiple devices and deploy an action (such as a reboot) to them all at once.

Avantages

The ability to share your screen and remotely control a user's computer is easy to do and allows for easier customer service interactions.

Inconvénients

Being able to connect with customers can sometimes be difficult because of individual user's firewall settings. Also, the lack of voice communication during the process is noteworthy as you need to use two programs concurrently to communicate with the patient. Zoom for instance can accomplish both tasks at the same time.

Avantages

Easy setup, great price, reasonably good support.

Inconvénients

Support is delayed compared to some other business products.

Avantages

I like how easy it is to manage customer cases. The case layout is very simple and I'm able to review other Support Rep's drafts right from the case view as they edit. It makes it easy to work as a team.

Inconvénients

The sync with Zoho Assist and CRM isn't great. The duplication that occurs is not manageable, and some of the setup is difficult to complete. I didn't have a great experience with their Support Team, and in some cases I actually ended up having to explain functionality to their team after figuring out issues myself.

Avantages

It's good to assign the task to the whole department at one place. everything you need is in one place

Inconvénients

tough to use.. Waste of money. Needed to take a training to use the for the software to use. It wasted my whole day.

Avantages

Zoho's benefits are found in cost-effectiveness, user-friendliness, and simplicity. The software can be utilized in a surface-level, straightforward way to capture customer profiles, call records, emails, notes, and more. By delving deeper into the product, sales employees can effectively track their sales and project for the future.

Inconvénients

Zoho's primary features are user-friendly, however the more involved the customization for your particular purpose, the more complicated the tasks.

Avantages

Zoho Assist can offer you transfer your files, sharing your screen and remote control. It works fine with remote control.

Inconvénients

Zoho Assist offers many features but they should improve the tool for better features.

Avantages

Easy to Use, Tools to Manage, Multiple Features and Options

Inconvénients

Web Browser based - not as clear to view as application based.

Alternatives envisagées 

Zoho Desk et Zoho Invoice

Pourquoi choisir Zoho Assist 

Not happy with the Technical Support - not UK based. It costing me more compare to zoho assist.

Logiciel antérieur 

Splashtop

Avantages

The robust amount of features that they offer ! The dashboard has everything in one place. Very easy to upload and filter leads.

Inconvénients

There is an additional add on cost to use any extra features or functionality. The storage amount increases your monthly as well.

Avantages

Best features, are ease of use and cost.

Inconvénients

Worst feature, some infrequent connectivity issues.

Avantages

It was overall a great idea and it would work some of the time.

Inconvénients

It was pretty clunky to use and didn't work a lot of the time

Avantages

It is straightforward and uncomplicated, easy to sign up for, and lowcost.

Inconvénients

It required too much effort on this e part of the supported computer, including having to redownload and thus clean up multiple copies.

Alternatives envisagées 

TeamViewer Remote

Pourquoi passer à Zoho Assist

Cost

Avantages

I was using it as a remote desktop tool to work from home. It works well but not the best. It is easy to navigate through the app.

Inconvénients

It is not as fast as Teamviewer and its graphics have less quality than the competition.

Avantages

Google integration is the best and most important aspect of this software. I wouldn't buy it without this feature.Ease to get customers connected.

Inconvénients

It takes a little too much time to get a customer connected but I'm working with it.

Avantages

Easy to use software,options of usage ...

Inconvénients

Slow, compare with other we use
Scrolling jump

Alternatives envisagées 

GoTo Meeting

Pourquoi passer à Zoho Assist

Alternative

Avantages

The amount of information there is available. Like the analytics feature the most.

Inconvénients

Organization of Leads / Accounts / Deals - can be confusing and the integration with the analytics side is a bit clunky at times.

Avantages

Ease to use the application, and get connected and support the end users in the operation.

Inconvénients

All Good, nothing to dislike in this app.

Avantages

I love how easy the software is to use for both parties, and the fact that there are multiple ways to easily get a client connected for support. Embedding the app into an existing website is a great feature.

Inconvénients

I know that the program is intentionally limited, but I do wish there were more options for technicians, or at least the ability to add more features at additional costs for those that want it.