Zoho Assist

Avantages

La simplicité de la prise en main a distance sur les postes utilisateurs

Inconvénients

Le lien est envoyé par mail donc l'utilisateur doit avoir un accès a sa boite mail.

Avantages

Toutes les fonctionnalités sont superbes pour un prix raisonnable.

Inconvénients

rien a signalé, aucun inconvénients détecter.

Avantages

toute les fonctionnalité d'un accès à distance via le web.Une boite à outil embarqué très puissant ( cmd, lecture des périphériques, gestion des utilisateurs, etc ... )

Inconvénients

très peu de paramètre pour la gestion du proxy

Alternatives envisagées 

Pourquoi passer à Zoho Assist

Avantages

Bon support aide pour la résolution de problèmes informatiques à distance

Inconvénients

Performance faible par rapport aux logiciels du même genre

Avantages

Un super outil de la suite Zoho. S'intègre facilement.

Inconvénients

Intégration et installation très facile

Avantages

J'ai particulièrement appécié sa simplicité d'utilisation et le fait de pouvoir assisté les device en one shot ou de manière permanente (sur les serveurs).

Inconvénients

L'assistance via un client sur l'ordinateur. Il est plus simple d'utiliser l'envoi de lien de connexion par email.

Avantages

Quick to start, easy to use, no bugs at all.

Inconvénients

The capability to use with one more user, rarely, is not available, and to use on different machines.

Avantages

The file transfer feature is incredibly efficient and has been a game-changer for my IT operations. Zoho Assist is reliable, easy to use, and has been instrumental in enabling remote work during the COVID-19 pandemic. It’s also a great value for the robust functionality it offers.

Inconvénients

It can be somewhat difficult to determine the appropriate version to use, especially since my requirements as an IT consultant differ from those of my clients. The differences between versions can be a little confusing when trying to match features with specific needs.

Avantages

That I could work on a return and when I get to office its ready to print or whatever needs done

Inconvénients

I have to leave my computer on at office

Avantages

Ease of initailising new device for remote access, price and administration panel is easy to view and start remote sessions with notes.

Inconvénients

No Con that comes to mind. Have used Zoho assist for 10 years and struggling to think of any con...Easy to use, reasonable price, good admin panel. Still cant think of a con...

Alternatives envisagées 

Pourquoi choisir Zoho Assist 

Logiciel antérieur 

Pourquoi passer à Zoho Assist

Avantages

Tools available to the tech. Once connected, easy usage. Unattended access is excellent.

Inconvénients

End user interaction. It is too difficult to achieve a connection with the limited knowledge of the client. IE: too many clicks needed to connect. Connection sometimes doesn’t go through due to video issues. Cost is getting prohibitive. Other solutions (Anydesk) are more economical and officeing the same tools with an easier connection process.

Alternatives envisagées 

Pourquoi choisir Zoho Assist 

Logiciel antérieur 

Pourquoi passer à Zoho Assist

Avantages

Zoho Assist has been a "work from anywhere" life saver for me. Their reliable remote access is top notch. Prior to ZA, I was using a service that was hit or miss in being able to establish a secure, remote connection. I'm not a techie or a repair person. This is purely a convenience for me to be able to work from anywhere and still be able to connect to our computers at the office. And I gladly pay the renewal fee every year.

Inconvénients

My con is not so much at Zoho Assist but rather the way computer software developers are hiding the Wake on Lan. ZA is reliable for remote access, especially if no one is on the other end of the computer but getting the correct settings to toggle the computer awake for remote access is definitely a software issue.

Avantages

It was easy and quick for the remote customer and me to get going. I signed up and was able to assist our remote internal customer in a matter of minutes. I like that I was able to get started with a trial. After a trial, the right thing to do is to purchase at least once if it meets our needs.

Inconvénients

I liked everything about it so far. During my first session, I did not need to use UAC; therefore, I will check for that capability. Some services that cost much more will not approve UAC prompts.

Alternatives envisagées 

Pourquoi choisir Zoho Assist 

Pourquoi passer à Zoho Assist

Avantages

It allows our team to easily manage our vineyard irrigation control system remotely, so that we can address issues or make schedule changes easily from anywhere at any time.

Inconvénients

We did have an intermittent issue where our master pc lost connection to the Zoho services periodically, but that issue was resolved by a firmware update from Zoho.

Avantages

Ease of use and reasonable price. My customers (and in laws) have all felt very comfortable with the multiple levels of security that ensure that they are actively giving me permission to connect to their computers.

Inconvénients

I really have no complaints... Multiple steps to initiate connection.

Avantages

The run as admin feature makes installing software remotely very simile and convenient

Inconvénients

Occasionally it will crash and we have to start the process again

Alternatives envisagées 

Pourquoi passer à Zoho Assist

Avantages

Although there is a desktop interface Zoho is mostly a web based application and that makes is wasy to use everywhere. I am often on the road and need to connecto to my client's computers so using a web based connection just makes things easier.

Inconvénients

Getting into Zoho Assist has a bit of a learning curve and sometimes learning a new way of thinking has its challenges. Once you move around in hte app a bit you will start to see the logic in it.

Alternatives envisagées 

Pourquoi passer à Zoho Assist

Avantages

#1 The wide range of devices compatibility. (Linux & Android) are not always there on other solution out there. #2 The quality of the connection and option for me to control them. #3 The ease of the installation for my costumers, #4 Support from Zoho in ANY of their app is better than any I have seen.(Call, email & Chat).

Inconvénients

#1Compare to other, the main page is not very intuitive. Lots of poking around before finding where everything is.#2 Lots of unused option remain there even if I don't have access to them. #3 Some menu seems redundant and could easily be merged into one.#4 The Zoho apps have ONE information in common in all of them "CONTACT INFORMATION" and yet in all of Zoho app there is no standard among them, regarding contact information. There is not even a Contact app to manage that common information about all Zoho tools.

Alternatives envisagées 

Pourquoi choisir Zoho Assist 

Logiciel antérieur 

Pourquoi passer à Zoho Assist

Avantages

I have been using Zoho Assist for several months now, and I can confidently say it has significantly streamlined our remote support operations. As a CTO for a large retail client base, managing IT issues across multiple locations can be quite challenging. Zoho Assist has been a game-changer in this regard.

Inconvénients

While Zoho Assist is highly efficient and user-friendly, the only drawback we've encountered is the occasional latency during remote sessions. Although rare, these instances can slightly hinder the speed of troubleshooting. However, this minor issue doesn't overshadow the overall reliability and effectiveness of the platform

Alternatives envisagées 

Pourquoi choisir Zoho Assist 

Logiciel antérieur 

Pourquoi passer à Zoho Assist

Avantages

Has worked for over 10 years without major issue and when I did I could contact support and get help within a few hours and usually resolve any issues in that time as well!

Inconvénients

Have not been able to make it work on Mac Desktop

Avantages

The cost to feature/function ratio is great. There are lot of features found in comparable more expensive solutions but available at a much more budget friendly package. The interface is intuitive and simple to navigate and understand vs other more costly solutions.

Inconvénients

Unattended agents sometimes go offline for short periods of time after intense troubleshooting sessions that require multiple reboots, connect, disconnects.

Alternatives envisagées 

Pourquoi choisir Zoho Assist 

Pourquoi passer à Zoho Assist

Avantages

Easy to use, very seldom have issues with it.
Tremendous value at its price point.

Inconvénients

Occasional issues connecting, coming back after reboot. We really do not have many issues with it.

Alternatives envisagées 

Pourquoi passer à Zoho Assist

Avantages

Zoho Assist is very easy to user with a great user interface.
Remote sessions are east to setup and great to use.

Inconvénients

Soemtimes while using the remote support option, some Mac users find it hard to allow the needed permissions for the software to work. A video would be good explaining how to set this up.

Alternatives envisagées 

Pourquoi choisir Zoho Assist 

Logiciel antérieur 

Pourquoi passer à Zoho Assist

Avantages

I love the simplicity if setup and the ability to remote in and help team members anytime they run into trouble. I also love accessing my main work machine from my mobile devices and lower-powered machines. It also allows me to carry less licenses for some software titles so I can keep it on my main work machine and remote access that to get work done.

Inconvénients

The only trouble I've run into I think is related to the machines I've been running them on and that's when my lower-powered machines start to bog down because they are dated and have lower system resources sometimes I drop my connection but it's an easy reconnect and I'm back up and running.

Alternatives envisagées 

Pourquoi choisir Zoho Assist 

Logiciel antérieur 

Pourquoi passer à Zoho Assist

Avantages

Being able to work at one place accross other Zoho applications. Our support teams are working with Zoho Desk (Ticket Management) system, and we can easly can access to remote sessions in a native integration.

Inconvénients

Being able to make multiple sessions at one time & unattended access feature

Alternatives envisagées 

Pourquoi choisir Zoho Assist 

Logiciel antérieur 

Pourquoi passer à Zoho Assist