Zoho Assist

Avantages

La simplicité de la prise en main a distance sur les postes utilisateurs

Inconvénients

Le lien est envoyé par mail donc l'utilisateur doit avoir un accès a sa boite mail.

Avantages

Toutes les fonctionnalités sont superbes pour un prix raisonnable.

Inconvénients

rien a signalé, aucun inconvénients détecter.

Avantages

toute les fonctionnalité d'un accès à distance via le web.Une boite à outil embarqué très puissant ( cmd, lecture des périphériques, gestion des utilisateurs, etc ... )

Inconvénients

très peu de paramètre pour la gestion du proxy

Alternatives envisagées 

Pourquoi passer à Zoho Assist

Avantages

Bon support aide pour la résolution de problèmes informatiques à distance

Inconvénients

Performance faible par rapport aux logiciels du même genre

Avantages

Un super outil de la suite Zoho. S'intègre facilement.

Inconvénients

Intégration et installation très facile

Avantages

J'ai particulièrement appécié sa simplicité d'utilisation et le fait de pouvoir assisté les device en one shot ou de manière permanente (sur les serveurs).

Inconvénients

L'assistance via un client sur l'ordinateur. Il est plus simple d'utiliser l'envoi de lien de connexion par email.

Avantages

Very easy to use, fast and reliable. I love the mobile app as well it works great!

Inconvénients

I would love to see some more features in the admin management for extra technicians

Avantages

Tools available to the tech. Once connected, easy usage. Unattended access is excellent.

Inconvénients

End user interaction. It is too difficult to achieve a connection with the limited knowledge of the client. IE: too many clicks needed to connect. Connection sometimes doesn’t go through due to video issues. Cost is getting prohibitive. Other solutions (Anydesk) are more economical and officeing the same tools with an easier connection process.

Alternatives envisagées 

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Logiciel antérieur 

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Avantages

unattended access is great, but client has a hard time installing for connection

Inconvénients

difficulty for client to connect; screen lags on client's pc

Avantages

The file transfer feature is incredibly efficient and has been a game-changer for my IT operations. Zoho Assist is reliable, easy to use, and has been instrumental in enabling remote work during the COVID-19 pandemic. It’s also a great value for the robust functionality it offers.

Inconvénients

It can be somewhat difficult to determine the appropriate version to use, especially since my requirements as an IT consultant differ from those of my clients. The differences between versions can be a little confusing when trying to match features with specific needs.

Avantages

Zoho Assist has been a "work from anywhere" life saver for me. Their reliable remote access is top notch. Prior to ZA, I was using a service that was hit or miss in being able to establish a secure, remote connection. I'm not a techie or a repair person. This is purely a convenience for me to be able to work from anywhere and still be able to connect to our computers at the office. And I gladly pay the renewal fee every year.

Inconvénients

My con is not so much at Zoho Assist but rather the way computer software developers are hiding the Wake on Lan. ZA is reliable for remote access, especially if no one is on the other end of the computer but getting the correct settings to toggle the computer awake for remote access is definitely a software issue.

Avantages

It has many very useful tools, and works linked to other systems such as Zoho Desk where support tickets are managed and from there the remote control system can be launched, very affordable prices, it is very good in general. You can have access to gifts and bonuses

Inconvénients

So far I haven't found anything that I dislike.

Alternatives envisagées 

Pourquoi choisir Zoho Assist 

Logiciel antérieur 

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Avantages

The ability to support our staff no matter what platform they are using. I have run remote support sessions to Windows desktops, Android Phones/Tablets, and iPhones.

Inconvénients

The inability to integrate external password management solutions such as Bitwarden, Keeper, Nordpass, Proton Pass, or LastPass. Also, the inability to add custom tools to be run such as PowerShell or Python Scripts.

Alternatives envisagées 

Pourquoi passer à Zoho Assist

Avantages

It allows our team to easily manage our vineyard irrigation control system remotely, so that we can address issues or make schedule changes easily from anywhere at any time.

Inconvénients

We did have an intermittent issue where our master pc lost connection to the Zoho services periodically, but that issue was resolved by a firmware update from Zoho.

Avantages

Easy to use without the end user having to install a program. They let you use it free too. You have nothing to lose.

Inconvénients

I have no cons. I liked all the features. I've used Team Viewer and I like zoho more. Plus they let me try it free so it sold itself.

Avantages

Ease of use and reasonable price. My customers (and in laws) have all felt very comfortable with the multiple levels of security that ensure that they are actively giving me permission to connect to their computers.

Inconvénients

I really have no complaints... Multiple steps to initiate connection.

Avantages

Ease of initailising new device for remote access, price and administration panel is easy to view and start remote sessions with notes.

Inconvénients

No Con that comes to mind. Have used Zoho assist for 10 years and struggling to think of any con...Easy to use, reasonable price, good admin panel. Still cant think of a con...

Alternatives envisagées 

Pourquoi choisir Zoho Assist 

Logiciel antérieur 

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Avantages

#1 The wide range of devices compatibility. (Linux & Android) are not always there on other solution out there. #2 The quality of the connection and option for me to control them. #3 The ease of the installation for my costumers, #4 Support from Zoho in ANY of their app is better than any I have seen.(Call, email & Chat).

Inconvénients

#1Compare to other, the main page is not very intuitive. Lots of poking around before finding where everything is.#2 Lots of unused option remain there even if I don't have access to them. #3 Some menu seems redundant and could easily be merged into one.#4 The Zoho apps have ONE information in common in all of them "CONTACT INFORMATION" and yet in all of Zoho app there is no standard among them, regarding contact information. There is not even a Contact app to manage that common information about all Zoho tools.

Alternatives envisagées 

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Logiciel antérieur 

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Avantages

Works well with decent internet, Integrates well with the Zoho Suite, easy to set up unattended access, somewhat easy for clients - no connection codes required.

Inconvénients

Requires a stronger internet connection than competitors, requires a download every time you wish to connect.

Avantages

I liked how easy it was to connect to a remote computer using Zoho Assist and that I don't require a password on the remote computer to access remotely. This was required by a previous program I had used and it was awful because if there was a disconnect the password would reset and I couldn't access remotely.

Inconvénients

Nothing so far. I haven't had any issues that make me dislike the program.

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Logiciel antérieur 

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Avantages

The cost to feature/function ratio is great. There are lot of features found in comparable more expensive solutions but available at a much more budget friendly package. The interface is intuitive and simple to navigate and understand vs other more costly solutions.

Inconvénients

Unattended agents sometimes go offline for short periods of time after intense troubleshooting sessions that require multiple reboots, connect, disconnects.

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Pourquoi choisir Zoho Assist 

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Avantages

Very easy to implement and use for our environment. Especially like the web based interface. More features than we use in our small office to be honest. Overall great dollar to product value.

Inconvénients

Our remote customers are unfamiliar with the Zoho name and are sometimes hesitant to connect. We have to assure them that this is a legit piece of software to allay their fears. Not really a big deal, tho.

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Pourquoi choisir Zoho Assist 

Logiciel antérieur 

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Avantages

Remote Access is critical to our business model. We use it everyday and it is easy to use Zoho Assist. It's easy to deploy and get started with a client right away.

Inconvénients

Customer support is limited. I would like more chat support.

Avantages

It was easy and quick for the remote customer and me to get going. I signed up and was able to assist our remote internal customer in a matter of minutes. I like that I was able to get started with a trial. After a trial, the right thing to do is to purchase at least once if it meets our needs.

Inconvénients

I liked everything about it so far. During my first session, I did not need to use UAC; therefore, I will check for that capability. Some services that cost much more will not approve UAC prompts.

Alternatives envisagées 

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Avantages

The ability to provide remote support to users without having to pay a huge price.

Inconvénients

nothing so far. The software is simple and easy to use