ChannelEngine

Avantages

Contact commercial assez sympa mais bien sur on vous vend du rêve

Inconvénients

Interface et manipulation très complexe.
Logiciel sous performant avec règles très compliquée a faire.

Avantages

I love its ease of use and its ability to integrate with different platforms, such as my online store and other sales channels.

Inconvénients

Sometimes when I have a problem or query it can take a little time to get a response from the customer support team.

Avantages

- User-friendly UI- Great onboarding experience- Continuous improvements on channel interfaces- Incorporating suggestions, and taking feedback seriously- Adding new features almost every month- Pioneering new channels and geographies

Inconvénients

- Beta channels come with quite some child-diseases- Reporting capabilities, notifications, and user roles can be improved

Alternatives envisagées 

Pourquoi passer à ChannelEngine

Avantages

Just the main priorities. The order management, stock.

Inconvénients

The integration with Amazon is not really working

Avantages

The ease in using the application and the customer support.

Inconvénients

We're missing the possibility to chat to our customers in Channel Engine. The customer support now needs to log in to dozens channels to talk to the customers. Another integrator has this function.

Alternatives envisagées 

Pourquoi choisir ChannelEngine 

Logiciel antérieur 

Avantages

i like the ergonomics and ease of use compared with competitors

Inconvénients

the price to start working with channel

Avantages

The integrator function of ChannelEngine works best and the support of the team is fast and helpful.

Inconvénients

Big changes/updates in the back end of ChannelEngine can have a large impact on our performances. The past has shown that this sometimes is not correctly communicated or tested properly and can affect our sales too much.

Avantages

Communication and intergration with Dirk works verry well.Order flow from marketplaces to our own system works verry goodThe communication from Channelengine regarding new channels and opportunities is verry handy

Inconvénients

The costs no one likes to pay ;-) Like to be informed more about issue's

Avantages

Content mapping, price rules, feedback why products are not published, customer care, Order management.

Inconvénients

Repricer doesn't work for all situations. We often lose to much unnecessary margin because the repricer does not increase the price when possible. For example: price gets repriced from 200 to 170 to win the buy box. Competitions offer gets offline, which makes it possible to bring the price back to 200 and still have the buy box, but our repricer does not do that (yet).It would also be a really nice feature if we could see the % of each field in de mapping stage that is correctly filled. For example: Required field X in Category Y has 97% successfully filled fields.Currently we can not see this on the mapping page. It would also be very effective if ChannelEngine shows us the products with empty fields (3%).

Avantages

Channel Engine has been essential in scaling our business on multiple platforms / marketplaces across regions: not only Amazon in the US and EMEA, but also 'local'marketplaces in Germany, The Netherlands and France. Still working on scaling to other platforms, with the full support and engagement of the customer success managers.

Inconvénients

US integrations were delayed due to some critical differences between the Euopean and US markets. This is being handled, however, a deeper understanding of the intricate details of the doing business in the US (Tax issues) should have been a known.However, CE-team is adequately following up and setting up a separate test environment for the US market.

Avantages

Good customer service, willingness to help and proactiveness. Easy to use and nice overviews of errors, listed products etc. Documentation of all channels are available as well.

Inconvénients

There's nothing not to like to be honest.

Avantages

De implementatiegemak van de software. Verder maakt ChannelEngine het vrij gemakkelijk om nieuwe platformen toe te voegen aan ons portfolio. Dit is mede mogelijk door de fijne begeleiding van de support teams van ChannelEngine.

Inconvénients

Helaas komt het nog wel eens voor dat data verspringt of dat er gegevens niet juist worden geïmporteerd/exporteert. Wel pakt de support deze issues snel op.

Avantages

Het gemak en de overzichtelijkheid wat ChannelEngine biedt is van enorm belang. Verder kunnen wij alles doen via ChannelEngine; integraties, content beheren, voorraad synchroniseren en nog veel meer.

Inconvénients

Het klantcontact van ChannelEngine kan nog verbeterd worden. Soms moet je meerdere werkdagen wachten op een reactie. Dit kan gevolgen voor de bedrijfsvoering hebben.

Avantages

ChannelEngine is a user-friendly integrator which is understandable by almost everyone. The integration process is well guided, the level of support offered (both customer/general and technical) is high and there is a very extensive database of helpful articles. The software itself is extensive in terms of features but still manageable.

Inconvénients

The software sometimes struggles with the amount of data within a tenant/account containing many articles. However, this has already improved significantly over the past two years.

Avantages

- Easy to use- Easy to connect to e-commerce platforms- Great customer support- Great integration team

Inconvénients

Don't have any cons purse. As mentioned it's easy to use and has all the functionalities that we need

Alternatives envisagées 

Pourquoi passer à ChannelEngine

Avantages

Large selection of marketplace channels available

Inconvénients

Extremely focus on adding new channels which are not always relevant for every seller.

Avantages

Channel Engine is erg makkelijk in gebruik. Zowel voor het verrijken van de content als het koppelen van nieuwe marketplaces is gemakkelijk. Daarnaast is het service level ook goed.

Inconvénients

Omdat er zoveel data samengevoegd wordt in Channel Engine kan het af en toe wat langzamer werken. Daarnaast zou het fijn zijn als er meer mogelijkheden zijn met het dashboard zoals bijvoorbeeld een CSV export uitdraaien.

Avantages

It’s very user friendly and has a great overview.

Inconvénients

If there is an error we can’t do anything since CE is connected to all of our MP’s

Avantages

I like the fact that you can easily add marketplaces through intregation

Inconvénients

Sometimes there occurs a bug in the mappings or the stock didn't get refreshed on time

Avantages

Diversity of use of the system. It is integrated in a lot of system I use.

Inconvénients

The correctness sometimes. When I refund an order via CE, the portal doens't see it sometimes.

Avantages

Quickly connecting to top marketplaces and jump-starting sales. The support team also offers flexible, custom solutions to meet specific business needs.

Inconvénients

The current feature efficiently manages daily sales activities. It would be fantastic if it could also facilitate promotional mechanisms with marketplaces.

Avantages

easy to scale up to more marketplaces, repricer has lots of options.

Inconvénients

ruling can be difficult (mapping) also the ticketresponse time could be better.

Avantages

It was easy to push content and enable different marketplaces. Orderflow goes really smooth same with returns.

Inconvénients

I do not always understand the wiki but customer service is able to enlighten me when needed.

Avantages

the personal treatment from our key account manager

Inconvénients

I would like them to implement some changes that would give us more autonomy to not depend so much on technical support that can be increasingly saturated.

Avantages

The ability to integrate my online store with multiple marketplaces and sales channels around the world and now I can reach a much wider audience and in turn take advantage of sales opportunities on different platforms, without having to deal with tedious task management. inventory and update of products manually.

Inconvénients

I sometimes experience delays in inventory syncing and product updates across different sales channels.