vcita

Avantages

La prise de rdv en ligne ainsi que le suivi automatique du client.

Inconvénients

Le service support est quasi inexistant malgré le système de ticketing.
Beaucoup de difficulté à personnaliser l'interface selon la charte de mon entreprise.

Avantages

The freedom to do everything necessary to run a small business

Inconvénients

The credit card processing procedures were a bit ridiculous

Alternatives envisagées 

Pourquoi passer à vcita

Avantages

It's fantastic, made my business admin so much easier!

Inconvénients

Would prefer more options for rescheduling and different blocked off time colours for different things

Alternatives envisagées 

Pourquoi passer à vcita

Avantages

The software allows seamless sending and recording of messages.
Use of Vcita increase speed to which payments are received.

Inconvénients

The product very effective its implementation delivers high value.

Avantages

When it works, it's fine BUT when it doesn't load it's a damn Nigh mare burning Executive TIME and we alll know Time is Money.

Not having a Live Body Customer Service Dept. in an insult from any service provider to their customers.

Inconvénients

When I or my staff can't log in on our cell or desktop, we cannot solve even with resetting the password which an inconvenience. 2nd Google's Vcita's 800 & 855#'s for Customer Service DO NOT WORK and there is no other way to contact them except for AI bot questions with standard answers that do not help THUS TOTAL LACK OF CUSTOMER SERVICE which in this day and age is frankly pathetic.

Plenty of similar services out there and exercise caution if you are considering Vcita.

Avantages

The product ensures real-time calendar view and integration.
Professionalism of the software in scheduling meetings .

Inconvénients

The software highly depends on stable internet network connection wich os an issue especially in rural areas.

Avantages

I love vcita because it has all the tools I need to run my business: scheduling, appointment reminders, taking payments, various packages, e-mail marketing options, a variety of reports, even AI platform, etc.

Inconvénients

can't think of it, they are always improving existing and adding new features

Avantages

The app. The scheduling. The payment method set up. The Zoom integration. The customer service.

Inconvénients

Not user-friendly with MailChimp or Squarespace. The additional cost for coupons and fliers. Not being able to delete recurring events when the event didn't happen.

Alternatives envisagées 

Pourquoi passer à vcita

Avantages

Very helpful and helped my business format out alot

Inconvénients

That my payments documents whete missing for dats before i had to call to have them refreshed back to my platform.

Avantages

Its extremely user friendly! Its an all in one interface

Inconvénients

It doesnt integrate well witg Instagram

Avantages

vCita is my one-stop solution to marketing, booking, and collections. They've made it so easy that now I can just concentrate on what we do as a business and don't have to think about anything else. They are an integral part of our success.

Inconvénients

There are no negatives. My only concern is what would I do if vCita ever went away!

Avantages

With vcita, appointment scheduling is easy and comes with great CRM capabilities

Inconvénients

No issues with vcita. It is powerful and very helpful.

Avantages

vcita is amazing for Customer management, including all functions and features, but the remote payments were the most exciting.

Inconvénients

vcita is slightly expensive for one module, and we faced some obstacles in integration.

Avantages

vCita has a lot to offer small businesses and service providers. Great for booking, communication, and client management. Works exceptionally well in industries where email communication is not the norm. Lawn care, salons, medical offices (has levels with HIPPA compliance), Axe throwing bars (reservations and waiver completion).

Inconvénients

This solution would be perfect for solo entrepreneurs if they could lockdown being a legitimate email enabled system. As is it does everything a small business or single consultant needs except its painful to get clients to use the client portal once they have had a single email communication with you.

Avantages

The adaptation is simple but above all effective, the tool also offers me many other features

Inconvénients

During its use I did not notice any problems frankly

Avantages

This by far is the best user-friendly platform I have seen and implemented. I have used several types of CRMs over the years, but this works by far the best for me and what I am doing. I refuse to change!

Inconvénients

Like everything there is always room to grow or for improvement, but Vcita has so many apps and integrations it made it so simple to create and implement almost immediately, hardly much of learning curve at all! Vcita now has their own CC processing if you don't have one set up already with paypal, stripe or square. the only drawback is they don't batch right away and can take few days to see in account, but if that's no big deal, then Vcita is the way to go!

Alternatives envisagées 

Avantages

Support and staff is great! The system is userfriendly.

Inconvénients

Some feature adjustments and functionality could be improved

Avantages

What I most like is the seamless integration with Zoom. The calendar features are pretty intuitive as well.

Inconvénients

This software is grossly overpriced and forces you into a higher tier to get basic features and a wealth of features you dont want or need.

A trial was offered which immediately rolled into an automatic, year long contract--which I found out AFTER my credit card was charged.

You cannot delete appointments made in error nor can you 'actually' delete contacts.

Avantages

I love using the software since it's an all in 1 tool.

Inconvénients

I dislike the document feature because I should be able to open 1 file and continue scrolling into the next attached documents. When opening each file 1 by 1 I lose my placement and have to start all the way over while reviewing files.

Avantages

Ease of use and general CRM functionality. This software really does what it says and does it well. Feature updates are great (could be a little more timely, but I'm a Tech Geek and can never get them fast enough)!

Inconvénients

Scheduling of single and groups can get a little confusing especially when adding and selling care packages, so if this could be made a little easier/clearer on how to do for new users, that would be great.

Avantages

EAsy to make appointments and find clients. Easily share with our instructors

Inconvénients

Little immediate support. Due to time difference, response comes hours later and then I try and respond to the email and it comes back that I haven't responded. Luckily I have been able to work most things our myself eventually however I am fearful of something major happening and not getting the help I need.

Avantages

+ Ease of use - this tool is very easy to use for me, and my clients love it for the easy of use.
+ HUGE Time Savings - I have spent no time scheduling meetings this year, and my admin has spent less than 30 minutes.
+ Mobile interface - including a simple app, and SMS reminders
+ Overall cost
+ Customization
+ Record-keeping - I can easily search the meeting history for any of my students

Inconvénients

- Cost of SMS packages - I stopped sending reminders because it was not a great cost-benefit ratio.
- Lack of group-scheduling feature.

Avantages

We have used vcita for 8 years as our business has started and grown. Easy and fun to integrate logos, designs and into website. Looks great, and clients find it easy to use. And new features are frequently added-- so appreciate victa growing as we do@

Inconvénients

I appreciate the dedication to growth and input that vcita invites from its customers.

Avantages

I did like that you can put all of your comunication and documentation into the system.

Inconvénients

Unrlieable: On 3 seperate occations, I have lost all of my appointments and payment records!
Unhelpful: Customer service is slow to repond with any response that keeps them blameless. I have never had any of my issues resolved.

Avantages

This software is easy to use and reliable. When a glitch occurs (rarely) support is quick to help resolve the issues. Also, time zone converter is critical as I hold Zoom meetings all over the world!

Inconvénients

I don't like that you have to pay extra for text reminders