Collect!

Avantages

I like the support from the customer service department. I have used this product in a family business to assist with collections of past due accounts. The software is simple and robust to use.

Inconvénients

Its sort of outdated and could use a makeover, especially the user interface. The search functionalities can be improved to provide more results for different query types.

Avantages

Ease of use and ease of deployment when we set it up

Inconvénients

Display could be a little more graphically appealing

Avantages

Their customer services. The ones that stand out are [sensitive content hidden]

Inconvénients

I do not like that you have to purchase more space for additional accounts and the backlog for customer support.

Avantages

The program is fairly simple to use and train new employees on.

Inconvénients

We have had Collect for 24 years. At that time, we desired more training available.

Avantages

Collect is a very complete tool for our business. It is very reliable and easy to use.
If you are starting a business or if you want to implement a tool to power up your processes, Collect is the perfect answer.

Inconvénients

The cloud version could be slightly cheaper.

Avantages

It is easy to learn for new hires and we constantly customize according to our growth and needs.

Inconvénients

While I love that we can customize, I feel that much of what we ask for should already be available.

Avantages

Great Representative. Making life easier when it comes to debt collection

Inconvénients

Kinda Slow sometime. Kinda sensitive with the format

Avantages

I’ve been using collect for 23 years. I’m happy with the product. They’re always there to support me when I need help with something that’s not working correctly or to implement changes that are being made through the law

Inconvénients

Not too much I can say bad about collect. Once you get used to it it works like a dream.

Avantages

Support staff are AWESOME ; Collect features are easy to learn

Inconvénients

None that I am aware of - support staff handles all minor challenges

Avantages

They provide excellent custmer service which is critical after the initial implementation period expires. The team is always willing to customize reports to meet client specific needs.

Inconvénients

The inital training is very broad so there are a ton of questions once the day to day use of the product begins.

Avantages

The ability to move around screens and locate the information you need in a timely manner is fabulous.

Inconvénients

At this time, I have no suggestions for improvements to help me be more efficient.

Avantages

User-Friendly Interface,Navigating through its features feels effortless, thanks to its well-designed menus, clear icons, and thoughtful organization. Regardless of technical expertise, users can quickly adapt and maximize their productivity from day one.Powerful Functionality, Underneath its user-friendly exterior lies a powerhouse of functionality. From task management and document collaboration to data analysis and automation, it covers virtually every aspect of modern-day productivity. you can accomplish tasks with unprecedented speed and precision.Exceptional Customer Support. The team behind Collect! understands the value of exceptional customer support. They go above and beyond to provide timely assistance, whether it's resolving technical issues, addressing inquiries, or offering guidance. The dedication and responsiveness of their support staff ensure that users have a smooth and uninterrupted experience, building trust and loyalty among the user community.

Inconvénients

it is not easy to build your own complex reports without understanding all the logic that goes into them. However, the support team is quick to help and fairly priced for custom work.

Avantages

The key is the robust collection features, payment integrations, and Reg F compliance features. The Customer service and technical support are amazing

Inconvénients

The development is constantly working to implement new features.

Avantages

Very user friendly wish I had time to learn how use alot of this software seems like alot benefits

Inconvénients

Nothing to add saying I must put 40 characters ..... not sure what to say

Avantages

It is extremely user friendly, and very customizable if you know the coding.

Inconvénients

has a very limited rang of payment processors pre programed into the system. need to pay for a custom programing to integrate other processors. Most people in customer support dont know how the program works.

Avantages

I love how flexible this software truly is. It is probably the most customizable solutions available that can adapt to your companies’ specific processes, needs, and or procedures. I also love how simple they’ve made patching/updating the software. Very impressive considering how flexible and customizable everything is. I feel Collect! went above and beyond to make sure their clients understood and maintained compliance with the new Laws and regulations taking effect in 2022 & 2023.

Inconvénients

The initial setup can be a little tricky. I highly recommend learning about all the features Collect! has to offer. It is very important to take your time planning out the configuration and customization's for your setup. Spending this extra time planning in the beginning (before data conversion) will make you system much more efficient and save so much time in the future 😊

Avantages

I like the straightforward user interface. It is highly customizable & allows me to tailor solutions for my clients directly, without the additional cost of special project programming. It is fast, accurate, affordable & serves all my business needs.

Inconvénients

I came to Collect! after using a different software solution (1 of the major software vendors to the North American collection industry) for about 25 years. There is a learning curve when attempting to apply existing strategies & tactics to Collect! & the online documentation didn't always answer all my questions. If you do decide to use this software for your business, I would absolutely recommend that you include an implementation & support package that best fits your needs, based upon the size of your business.

Avantages

Collect is affordable, packed with features and has grown with me from 2 users nearly 20 years ago to 15 users today and I know of others who have far more users on the software. It has the ability to automate complex tasks and Collect's support team is always willing to find a solution to make things easier. Collect works hard to keep the software current and is constantly improving "old" functionality and adding new functionality.

Inconvénients

The ability to create reports, letter templates and more is limitless. Unfortunately, the report layout is not ideal. We've found ways to organize things in the library but there's room for improvement for sure.

Avantages

Logical, simple & straight forward product right out of the box. Incredibly flexible to customize to your client requirements and work flow by yourself or, with the help of Collects! humble and down to earth support staff. Robust help pages (that continue to grow) makes it easy. The recent change to have Collect! running on SQL database bodes well for a bright future and robust future development.

Inconvénients

Although having well indexed help pages it is sometimes a bit of a struggle to research and find exactly what you are looking for if you are not exactly sure of the technical name within the Collect! universe. This however I accept as more of a "me" limitation than a Collect! limitation.

Avantages

I've worked extensively with Collects customizable features around report writing, run plans, and automated features. If you're willing to put in the time to learn how to use these features (there is lots of good documentation provided to help you learn) it can be a powerful software for improving operation efficiency.

Inconvénients

The system can become bogged down when testing large queries at times, and random glitches can make certain things disorganized (i.e., scrambling the order of report libraries spontaneously, or losing tagged lists randomly).

Avantages

Collect is user-friendly & makes our daily tasks much easier to undertake. Collect helps to exceed our targets & our client's expectations.

Inconvénients

There can sometimes be small issues that arise such as reports not operating as expected but they are always dealt with quickly & efficiently by the amazing support staff.

Avantages

Collect! contains all of the features we needed to implement policies and procedures across the entire organization. Role based access; check. Fully customizable user levels; check. Integrations with third party service providers and payment processors; check.

Inconvénients

The reporting and letter features native to Collect! are clunky and counter intuitive. The bulk of our reports have been created using SSRS to directly access the back-end data.

A company to company move feature to directly transfer data between databases would be a great feature to add.

Avantages

Richness of features and ease of use top the list.
Total cost of operation is exceptional.
Great customer service.

Inconvénients

Unable to identify any Cons.

Avantages

Very versatile and customizable (too much in some areas). Exceptional customer service; punctual in returning calls/email, friendly, detailed and evident they have a good culture within. Evident they care.

Inconvénients

Several little nuances at times with the software and navigation/formatting is a bit cumbersome. Software is tailored towards the traditional collection management/agency, and less-so to our business model of legal collections (although they are improving new report writer functionality). Tutorial needs updated as it references old functionality that no longer exists, or has been altered; they have been attentive to curing issues when notified.

Avantages

Flexibility and Customization is great. Has made us much more efficient

Inconvénients

If you accidently hit delete in the note section it deletes everything for the file.