RouteManager

Avantages

The most important features have been planned and implemented very well. And, when we had a driver leave, we found we did not need to replace them. It took a whole truck off the road for us.

Inconvénients

GPS reporting is a little weak, but you can get data exports that show the data in raw form.

Avantages

I can import my addresses, verify them then push a single button and the route is ready to go. Since my routes change month to month, I can't use some of the saved route features, but it's smooth to upload.

Inconvénients

There is no left hand turn preferred option to make an even more efficient route.

Avantages

Eas to use! Easy to implement! Great customer card with suggested changes being implemented!

Inconvénients

Export features need more flexibility. For instance, Export in my format, etc.

Avantages

The ease of building a route and manipulating the data to best fit your needs.

Inconvénients

Some features that are not flexible for our specific services.

Avantages

Covers all of the basis and needs for our process. Customer relations is really big for us as well. The WW team I work with is very responsive to my needs and ideas.

Inconvénients

The biggest draw back is as updates come out there is always a new glitch/issue to fix

Avantages

The ease in which you can schedule deliveries. The ability to consolidate deliveries for multiple stores for one driver. Saves the company money.

Inconvénients

The only thing I wish WorkWave could do is to blackout dates or times for scheduled maintenance on the truck or if the truck is needed for something other than customer deliveries.

Avantages

They are constantly updating the system to make improvements

Inconvénients

Sometimes it is difficult to complete more than one day of routes.

Avantages

Having the ability to route our techs each week for the most time saving and efficient delivery.

Inconvénients

The system could be more user friendly. However, when there is an issue customer support is awesome.

Avantages

Nothing. It was a good platform 5-10 years ago, not improving, with todays standard its very exensive and bad service, I´v benn working with route mng for 8 years.

Inconvénients

Customer service not helping, low skills, just want to charge you

Avantages

control of probably every aspect of day to day transport/delivery business

Inconvénients

not sure is there anything that i dont like.

Avantages

Customer Service, [sensitive content hidden] go ABOVE and BEYOND.

Inconvénients

We need to easily be able to allow drivers to adjust their routes. Also when adding location, it's very slow. Being able to adjust routes same day would be nice if it were easier to do. Also, exporting is difficult with the range requirements.

Avantages

- Being able to put in customer receiving windows is absolutely stunning. This helps us ensure we meet every customer before they close and can provide accurate ETA's when running behind since the software calculates ETA's based on real time location via the GPS.
- Building simulations- this is where I work out routing logistics to figure out what days can accommodate new customer launches to the sales team
- The driver application is easy to use for our drivers and having the ability to get photos or BOL's/ issues/ setback and signatures is super helpful. We give user access to sales team to monitor the BOL's so we can bill accordingly.
- Importing and exporting are effortless. We can build spreadsheet with all the data of our routes which we enjoy very much.
- Ability to put shift duration restrictions on how much time a unit can be utilized for

Inconvénients

- The reports are tricky to get the hang of and look bleak. We end up having to do a bit of extra work on our side to ensure the report data is correct and that we're retrieving what we need correctly.
- We don't have the ability to track temperature from the dashboard. WorkWave offers a 3rd party service for temperature tracking but it wasn't a fit for us
- That the breadcrumb limit is 3 hours. Extending this to upwards of 12 hours can be extremely useful to have full insight into the duration of a route.

Alternatives envisagées 

Verizon Connect, Onfleet, Motive et Samsara

Pourquoi passer à RouteManager

We are very passionate of getting our produce to the customer as fresh as possible and on time. We deal with Chefs, Independents, Donation partners, DSD and DC's ranging from receiving windows/ operating hours/ appointment times. All those factors create a deep complexity which WorkWave is able to do with ease (although I do tweak its optimized routing almost daily given many variables) which is convenient.

Avantages

Workwave is a very flexible product and easy to use. The integration with our work order management system was very easy and we were able to improve our field technician productivity by 25%.

Inconvénients

The inability to color code the order pins that are displayed on the map has been brought up by several different internal user groups.

Alternatives envisagées 

Route4Me

Pourquoi choisir RouteManager 

Cost

Pourquoi passer à RouteManager

The cost, ease of use of the API and feature set were the main determining factors in the purchase of WorkWave.

Avantages

streamlines a host of processes from route optimization, managing receivables, automating billing and sync with quickbooks

Inconvénients

expensive for user license and being tied into their processor is very costly.

Alternatives envisagées 

Housecall Pro et Salesforce Sales Cloud

Pourquoi choisir RouteManager 

was obsolete and needed to have something in place

Pourquoi passer à RouteManager

Easy to migrate and the features that it contained

Avantages

I love how you are able to integrate both the tracking and the orders and POD all in one software.

Inconvénients

I am still trying to figure out how to put together the maintenance plans.

Avantages

The ease of transferring pertinent information for the delivery drivers to make their day easier.

Inconvénients

Being able to find the proper location to change (permanent or temporarily) information for the runs I'm working on.

Avantages

Customer service is usually quick and easy. I understand the mandatory upgrade has nothing to do with the customer service aspect, so I will give high marks for the personal service.

Inconvénients

WorkWave made a decision to do a mandatory upgrade as of 7/31/19. The old, working well, system was disabled. The new system is very unstable and loses information. In addition, it has doubled the time it takes to do my routing. The look and functionality is defiantly a step down.

Avantages

The responsiveness of route optimization is a pleasant surprise compared to other routing software I've used. It can handle a huge workload of orders and the available customization options for order attributes and the display interface help to streamline the user experience.

Inconvénients

One major caveat is the inability to move orders between territories. A copy/paste feature function for notifications between territories would also be helpful (similar to the reasons for orders not completed that were recently added).

Avantages

Usability is good, routing is easy to learn .

Inconvénients

I don't like the idea of this product not functioning when it is open with other tabs in google chrome.
I have found a significant drop in performance when i have multiple tabs open and the suggestion from tech support was to open workwave in an incognito tab as opposed to a regular chrome tab . By using it like that forces me to use a different monitor. I have a 3 screen display and making one exclusively for work wave is problematic . When i asked the tech support agent about this and will this issue be corrected in the future , his reply was no . Based on that response i have gone to my ownership and suggested we shop for a better ,more suitable, alternative.

Avantages

It is easy to use, read and the functionality is good. wide range of different uses.

Inconvénients

it would be good to have better reporting on useage, costings, per vehicle for KPIs -
a dashboard for the daily jobs on. this could be on a TV screen showing the routes and ETAs so people don't have to log in. its a display function. it could flick between the routes

The training videos could be used for us to download for internal training though?

Avantages

Pros for workwave,is that it's very user friendly and it helps me put mu drivers in a successful position routing wise.

Inconvénients

From my experience using workware, there's no cons

Avantages

Routing is great. It was easily integrated with our Magento 2 store.

Inconvénients

GPS does not work for our country.

I don't have the maintenance plan program for our fleet

Avantages

The ease of migration from Service CEO to this product

Inconvénients

The product is complicated to use, search features are limited, and many lists don't even return basic results.

Avantages

We use WorkWave daily to map our routes and have been able to train all our team members and drivers in the tool. The tool saves us time and money by easily optimizing our routes.

Inconvénients

The initial learning curve takes a little time because the tool is so feature rich.

Avantages

Having the ability to track and add to my daily routes real time is an asset to our operation. Also being able to track where my fleet is at all times is convenient.

Inconvénients

Would be great to have text notifications included with basic service and not an add on service.

Avantages

1. It saves e 8 to 10 hours every week.
2. the roughing is very easy and allows me to make changes when i need
3. down load direct to my GPS phone

Inconvénients

1. It would be if I could call and get quick help on the things i for got and new that I need a little hand holding.

Avantages

I like how easily I can upload CVS files with all the routing data into the software.

Inconvénients

I don't like that the GPS takes you to coordinates instead of the address. Has not been a big problem, just more of an annoyance.

Avantages

The software has all the needed features for secuencing and generating routes, it does the job, it really flexible and can be customized to every need.

Inconvénients

Speed of optimization , lack of advanced filtering in routes, the more filtering options the better handlign of shipments.

Avantages

I appreciate that I can call and you guys figure everything out, and you're very patient. Thank you!

Inconvénients

The software is difficult to use at first - because the language you use is your language, not what a normal person would use... and the jumping around is not so easy until you've done it several times.

Avantages

The demo the rep showed me when he did a zoom meeting was why I was i was interested in the software in the first place.

Inconvénients

The rep told me I was tied into a 12 month commitment? I haven't even used the software yet and they charged me 99. I'm still patiently waiting for someone to go over the onboarding process with me. I was told I could not cancel at any time! I didn't know I signed a 12 month contract! Very misleading sales rep!

Avantages

This product can be easily molded to match a variety of industries. For me it was used for route optimization for our Nurses who are out on the field. Each nurse had a login and was able to easily use the phone application.

Inconvénients

When importing data into the website, it is hard to manipulate said data. There are a lot of restrictions with parameters that you would want placed.

Avantages

I like the fact that I know longer have to look up zip codes... WorkWave does it for me. Awesome customer support.

Avantages

Excel-friendly, information is easy to view, great organizational tool

Inconvénients

Inputting every detail of information from traffic patterns to truck routes, etc.

Avantages

Can’t name one...

Inconvénients

Software has consistent clutches, package feature was a joke, Quickbooks sync would just duplicate things causing more problems.

Avantages

The Viamente Route Planner software helped us tame a project that was loathed by many. Our team would have to load 2500 addresses into a map software that could not group routes on its own. We would have to draw boxes on our maps, zoom in to print the map and list of addresses, and then zoom back out. Then, we would repeat that process 250 times to give us 10 houses to a route. Viamente took the manual work out of it. It was able to group the houses into routes of 10 on its own and then provide us with a way to print maps and lists easily.

Inconvénients

I was a little apprehensive about purchasing online software from a company so far away. However, the Viamente team discussed all my concerns with me and provided me with such great support. We have never regretted our purchase.

Avantages

Web based, intuitive interface. Allows for flexibility in route planning

Inconvénients

Have not run into any cons as of yet. There could be some additional notification options, but not a big deal

Avantages

The best thing I like about this product is the functionality of it. It gives you the ability to manage multiple routes and multiple drivers

Inconvénients

The least thing I like about this product is is doesnt have use for people who aren't tech savvy

Avantages

WorkWave has an incredible suite of features including multiple drivers/vehicles, a mobile app, real-time vehicle GPS tracking, and driver scheduling.

Inconvénients

The software had very deep functionality but the training that was offered was not that helpful (nor was it cheap). Compared to some of the other web-based routing platforms, WW has an old UI/UX and is not intuitive.

Avantages

They take feedback and are improving the system weekly. Cheap monthly fee compared to other systems on the market.

Inconvénients

Cheap isn't always best. If you have the patience of dealing with the technical problems then it is fine. Still not 100% up and running and are now past the 90 day mark. Techs are unable to see other schedules and cannot change their schedules using the app.