RouteManager

Avantages

GPS tracking and the ability for our customers to acknowledge delivery using the app.

Inconvénients

We had to play around with the features to find out what works best for us. Also, we have to input a lot of information but that is to be expected I suppose

Avantages

We love a lot of things about RouteManager. It saves us a lot of time and money when planning routes. Our customers love that they stay informed with each step of the process as well.

Inconvénients

Our biggest struggle is the limitation on the notification. We would like to include the hotwords "Order Type" when sending notifications to depict whether it is a drop off or pickup that is being referenced.

Avantages

Nothing. It was a good platform 5-10 years ago, not improving, with todays standard its very exensive and bad service, I´v benn working with route mng for 8 years.

Inconvénients

Customer service not helping, low skills, just want to charge you

Avantages

Easy to use, planning routes for your business. Can easily re-route trucks to get certain stops first. Lots of options to improve performance

Inconvénients

Would like to be able to select groups of stops to switch to a different truck with the balloon feature but Workwave does not do that

Avantages

I love how easy is to import and export information with Work Wave Route manager. Assigning routes is pretty easy with WorkWave Route Manager.

Inconvénients

Honestly, I would like to know with more details about how his system calculate cost and would love to have a better real time location of my drivers.

Avantages

The only thing I think works well is the notification. It will send a notification whenever a setting is violated.

Inconvénients

Everything. There is no dashboard so there's no way to get an overall view of the driving behavior. The vehicle trackers don't let you save identification information like vehicle VIN number, license plate, drivers name. There is only one description field so if a driver switches vehicles and someone forgets to update the name on it it's nearly impossible to tie the device back to the vehicle. The default breadcrumb color is white and the map it's imposed against is mostly white so you can't see the breadcrumb on the map. You can't setup scheduled emails to push driver behavior reports to you on a regular basis and since there's also no dashboard you're constantly having to pull reports and make sense of the Excel data it exports. Reports are limited to a certain number of days data you can pull. The features and user experience is NOT intuitive. The only reason I've continued to use this product is because we have the device wired directly into our vehicles and cost to uninstall them and install a different brand just isn't worth it. This feels like a piece of software designed in the 90's and forgotten about by Workwave.

Avantages

It is simple to use and you can see your drivers and orders in real time.

Inconvénients

I do not like that it does not indicate orders that have a time sensitivity attached to them.

Avantages

I like that the onboarding process is very hands on. They definitely make sure that you understand how the tool operates, how to setup your instance, etc.

Inconvénients

I don't like the fact that you have to contact support to create territories, add drivers, and adjust your vehicle limit. It's very annoying and it's inefficient for a fast moving business. I also dislike the reporting and email functionality. The reporting is very limited, doesn't include any sort of automated emails and the export you do get isn't very clear to a lot of users. The email notifications also aren't customizable as far as the scheduling goes. The mobile app also only shows you a limited amount of days forward.

Avantages

Once learned the ease of the system is what's keep me using the software.

Inconvénients

I like to figure things out on my own, sometimes with Work Waves there are things they can see, that i can't see and I am unable to resolve the situation on my own.

Avantages

Real time tracking and capturing of data.

Inconvénients

There are limitations in customizing certain features to suit our specific needs. For example, the ability to tailor reports or dashboards to our unique requirements is somewhat restricted. The mobile app occasionally experiences performance issues, such as slow loading times or glitches, which can disrupt field operations and lead to inefficiencies. When the internet connection is unstable or unavailable, the system's functionality is significantly reduced. Improved offline capabilities would be beneficial for field teams working in remote areas.

Avantages

control of probably every aspect of day to day transport/delivery business

Inconvénients

not sure is there anything that i dont like.

Avantages

The ease of transferring pertinent information for the delivery drivers to make their day easier.

Inconvénients

Being able to find the proper location to change (permanent or temporarily) information for the runs I'm working on.

Avantages

It is easy to use, read and the functionality is good. wide range of different uses.

Inconvénients

it would be good to have better reporting on useage, costings, per vehicle for KPIs -
a dashboard for the daily jobs on. this could be on a TV screen showing the routes and ETAs so people don't have to log in. its a display function. it could flick between the routes

The training videos could be used for us to download for internal training though?

Avantages

1. It saves e 8 to 10 hours every week.
2. the roughing is very easy and allows me to make changes when i need
3. down load direct to my GPS phone

Inconvénients

1. It would be if I could call and get quick help on the things i for got and new that I need a little hand holding.

Avantages

The software has all the needed features for secuencing and generating routes, it does the job, it really flexible and can be customized to every need.

Inconvénients

Speed of optimization , lack of advanced filtering in routes, the more filtering options the better handlign of shipments.

Avantages

The demo the rep showed me when he did a zoom meeting was why I was i was interested in the software in the first place.

Inconvénients

The rep told me I was tied into a 12 month commitment? I haven't even used the software yet and they charged me 99. I'm still patiently waiting for someone to go over the onboarding process with me. I was told I could not cancel at any time! I didn't know I signed a 12 month contract! Very misleading sales rep!

Avantages

I like the fact that I know longer have to look up zip codes... WorkWave does it for me. Awesome customer support.

Avantages

The Viamente Route Planner software helped us tame a project that was loathed by many. Our team would have to load 2500 addresses into a map software that could not group routes on its own. We would have to draw boxes on our maps, zoom in to print the map and list of addresses, and then zoom back out. Then, we would repeat that process 250 times to give us 10 houses to a route. Viamente took the manual work out of it. It was able to group the houses into routes of 10 on its own and then provide us with a way to print maps and lists easily.

Inconvénients

I was a little apprehensive about purchasing online software from a company so far away. However, the Viamente team discussed all my concerns with me and provided me with such great support. We have never regretted our purchase.

Avantages

WorkWave has an incredible suite of features including multiple drivers/vehicles, a mobile app, real-time vehicle GPS tracking, and driver scheduling.

Inconvénients

The software had very deep functionality but the training that was offered was not that helpful (nor was it cheap). Compared to some of the other web-based routing platforms, WW has an old UI/UX and is not intuitive.