CloudTalk

Avantages

We were looking for an alternative for quite some time and there were multiple options that popped out after a quick Google search. We decided to go with CloudTalk and can now confirm that it was the right decision. Call quality is superior and we are not locked in with an annual contract so our partnership feels much more flexible.

Inconvénients

We would like to see more integrations coming in in the foreseeable future

Avantages

Easy integration with Pipedrive, pretty good call quality, logs calls and records.

Inconvénients

Need an IOS app and names can be wrong on dialer but not wrong in CRM.

Alternatives envisagées 

Pourquoi choisir CloudTalk 

Logiciel antérieur 

Pourquoi passer à CloudTalk

Avantages

1. Providing local phone numbers in our country (not many competitors do that) for a reasonable initial payment and monthly fee.
2. Overall reasonable pricing.
3. All features we require were available in the basic plan.

Inconvénients

1. Mobile app functionality is a bit outdated
2. Interface could be more intuitive
3. Outbound calls are expensive in our region (though this is typical for all products on the market)

Alternatives envisagées 

Pourquoi passer à CloudTalk

Avantages

The simplicity of executing what is proposed with Cloudtalk is the strength of the tool. It easily meets the requirements for my day-to-day life, as well as offering additional resources that follow the same trait of simplicity and agility. In addition to having a very supportive support team, which only reinforces the efficiency of the platform.

Inconvénients

I just believe that, as a proposal for improvement, two points would be interesting: Localized support (by country) and the possibility of creating a caller ID. The latter, at first can be an obstacle.

Avantages

We have an integration with HubSpot and I can call straight from our CRM. It's very convenient because I can call from CRM, in my computer MacBook Air and with my Samsung Note 9, so is compatible with almost any ecosystem . Any call is tracked and recorded, so we have almost all the information updated in the meantime you talk with the customer.  

I Highly recommend it.

Inconvénients

We have the version of payment by recharge and not by plan, so I think that the plan or monthly fee must be much better in terms of how the minutes of calls are consumed.

Avantages

I really appreciate the ability to listen back to my calls. I also enjoy the functionality of forwarding calls to cellphones. On top of this, I really enjoy the user-friendly interface, and how cloud talk also has a great mobile app which can be coordinated with its desktop applicaiton.

Inconvénients

I find the lack of international use (calling foreign numbers), and certain restrictions on this front without an administrator modifying the settings quite frustrating when one works in an international business environment.

Avantages

We're able to implement this software within minutes and it just works. The design is very intuitive for us as a team.

Inconvénients

The iPhone app could use some more features in my opinion.

Avantages

- Easy to use
- Easy to integrate with your CRM system
- Very cost efficient
- Simple but effective dashboard with just want you need and not overkill of features that most people wouldnt need

Inconvénients

Sometimes you have to be patiant for the softphone to appear before you can dial out from your CRM system but it's nothing you cant live with.

Avantages

I was very impressed with the customer support we received from Cloudtalk. From our first contact to the porting of our number (the reason why we had to leave our previous provider) went fast and smooth. It has all the functionalities you'd want from a cloud based phone system.

Inconvénients

If you're new to a cloud based phone system, the setup can be a bit confusing and the guiding documentation is quite complex.

Avantages

Software is extemely convenient and very easy to use. I have it integrated with Salesforce, as an app on my computer and as an app on my phone. Thus, calling is super easy with this software.

Inconvénients

Currently, I did not face any problems with this software. We looked for other alternatives and it was the one that fit our needs. We'll see how it goes when our team will grow.

Alternatives envisagées 

Pourquoi passer à CloudTalk

Avantages

My team enjoys the ease of use, and the functionality of the desktop click to call feature.

Inconvénients

There is no web feature to login and dial quickly.

Avantages

CloudTalk is in my opinion good value for money. It has nicely done phone features, simple UI which is easy to navigate, and various integrations which you can use without any coding knowledge. Customer support is also very good and responds pretty quickly. High quality of calls, service and customer support for a reasonable price.

Inconvénients

Webphone doesn't work in Internet Explorer. You should use Chrome.There are only four packages to choose from without the possibility to use per user billing.

Avantages

It’s great on paper, but the service hasn’t worked for the last two weeks. Quite disappointing.

Inconvénients

Customer Service inefficiency to resolve an issue. Can’t call out or send text messages.

Avantages

CloudTalk is great for monitoring inbound calls, with a user friendly interface

Inconvénients

The application will log you out if you close the window for the app on the desktop. Would be great if you stay logged in even if the window is closed by accident

Avantages

A user-friendly tool for small businesses providing customer service with several advanced call center features. All you need in one tool for a great price. They offer a free trial to see how their features work, and you can choose from integration options according to your preferences.

Inconvénients

For now, I didn't find anything that should be listed here, no major bugs or outages occurred during our use of CloudTalk.

Avantages

Quick to start. You have a telephony system set up in less than an hour. Add new users on the fly.

Inconvénients

Integrations with home grown CRM's can get better.

Alternatives envisagées 

Logiciel antérieur 

Pourquoi passer à CloudTalk

Avantages

It's very easy to use, flexible features and a good price. The cloud-based platform on Amazon is very powerful.

Inconvénients

SMS is missing, maybe more integrations (for the future)

Avantages

CloadTalk is very intuitive and user-friendly software designed also for non-technically skilled people. Integrated dashboard helps to work more efficiently. International dialing has never been easier!

Inconvénients

Small issue with initial login but immediately solved by support helpdesk.

Avantages

saves time for me and my reps, the integration with Pipedrive cuts down on sales admin and makes calling effortless.

Inconvénients

If you don't have a good wifi connection the call quality suffers which can be problematic, you are also encouraged to use wired headsets as wireless headsets don't work as well.

Avantages

Customer support helped us a lot in getting a German mobile number, which was quite hard to get with the competitors. Cloudtalk has all the functions we need to stay in contact with our clients.

Inconvénients

The App is quite basic and has a lot of bugs, would love to see it updated.

Avantages

CloudTalk support team and simplicity to use.

Inconvénients

Could have better detail informative website

Avantages

The system is very easy to use so you do not have to spend lot of time to explain it for new people in your team, I would say that it is real time saver for my company and definitely worth the money.

Inconvénients

We are using CloudTalk for almost 6 months now and there was no problem so far.

Avantages

Very good price
Easy to use online platform
Top customer service
Very intuitive service
Lots of integrations with other services

Inconvénients

Did not recognize any cons or problems till now.

Avantages

It sounded as great solution for our needs.

Inconvénients

Integration simply does not work and we have to cancel our landline, because no one could reach us.

Avantages

due to the software helping our agents to have more targeted calls, we were able to increase the working efficiency majorly

Inconvénients

there is nothing I missed besides a handy mobile app that I heard is planed for the future

Avantages

It is very easy to configure, the interface is very simple with clean and straightforward design. It has impressive sound quality and solid amount of integrations for all major tools.

Inconvénients

Apart from small hiccups while installing some integrations there is nothing really to dislike. Their support is very responsive and we were able to resolve all issues.

Avantages

Cloudtalk was pretty easy to set up once I got in. Very easy to set up the flow of how you want calls to be taken.

Inconvénients

Had a few teething issues with getting started. There is a verification process. I don't mind verification, just wish it was made clear on the website. Website needs a 'how to get started' or 'how it works' page/information.

Also, had some confusion over voice recordings that you can add - says it's available for Starter but it wasn't and had to upgrade to Essential.

Avantages

I like mostly the international set up with available number globally. We use it in Norway, Sweden, Germany and now even Russia.

Inconvénients

The dailer software I have not understand yet.

Avantages

Call monitor helps the most for us training our calls and being able to listen to each other.

Inconvénients

Sound quality has been sometimes bad, but more likely its due to the clients connection.

Alternatives envisagées 

Logiciel antérieur 

Pourquoi passer à CloudTalk

Avantages

CloudTalk allows you to build call flows that can route anyone's call with no hussle.

Inconvénients

Managing voicemails can be a bit tricky, and their computer client misses calls if your computer sleeps.

Avantages

I went with Cloudtalk because it was one of the few services that allowed integration with Pipedrive. The integration is great because we can see the names of the clients calling us as well as quickly call clients from within Pipedrive. Calls are also logged so we can see if we have spoken to particular clients on the phone.

Inconvénients

Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting to people.

Avantages

PBX solution really simple to implement and extremely powerful and flexible. It is also possible to port your own telephone number

Inconvénients

Sometimes there are delays, but causes can be various from our web speed connection to the caller.

Alternatives envisagées 

Pourquoi passer à CloudTalk

Avantages

It's simple and intuitive, providing everything we need and want at a much lower price than any of the alternatives we considered.

Inconvénients

There could be more features for physical IP phones.

Avantages

CloudTalk is a simple to use system that works. We've gone between RingCentral and FreshCaller and unlike these companies, CloudTalk doesn't force you into a contract. We're looking forward to all of the new updates that CloudTalk is releasing Q3!

Inconvénients

CloudTalk currently does haven't SMS or a phone App which makes it inconvenient for people who have a lot of inbound activity. But these features are in the works and around the corner.

Avantages

Easy to plug in Hubsport. Decent support time frame

Inconvénients

When a user locks his PC system does not show him as unavailable. He needs to log out from Cloud Talk first and then lock his PC

Alternatives envisagées 

Pourquoi passer à CloudTalk

Avantages

What I like most is the user interface. It is intuitive and self-explanatory. As a call center agent, you don't need a lot of training and can get started immediately.

Inconvénients

When importing the data, it was a little stuck. But the error was quickly fixed by the support.

Alternatives envisagées 

Pourquoi passer à CloudTalk

Avantages

The reports and details of each call is the most important and helpful feature of this amazing tool.

Inconvénients

We have not been able to find any cons with this service.

Avantages

Automation, Dashboard, Auto-Dialer, Call Monitoring

Inconvénients

Onboarding, Support, Call Quality, Poor Piepdrive Integration

Avantages

I love the way you can use a visual tool to plan exactly how you want the system to handle incoming calls. Also the integration with our CRM system was surprisingly easy to enable.

Inconvénients

I wish there was more ability to choose from a selection of incoming numbers, but I ended up getting a great number. And they offered a path to change the number if I wasn't happy with the assigned number.

Avantages

I'm really happy with the cloud talk phone. From your desktop it's so easy to call al prospect/client. We also use this with the API with Pipedrive, so we see directly all the history. So easy!

Inconvénients

The API with pipedrive the records are not always displayed. and the connection is an issue. sometimes the phone conversation is really bad

Avantages

Usability
Design
Functions
Quality
Integration(s)

Inconvénients

Reliability. When the Computer is in Stand-by mode and restarts again i also have to restart the software otherwise i get error messages when i want to make a new call. I guess this could be easily solved

Avantages

- Really good data and reports
- support team have been good

Inconvénients

- software is obviously using the internet so if you have a weak connection then your calls will drop out

Alternatives envisagées 

Pourquoi passer à CloudTalk

Avantages

How easy it is to use and navigate. It makes life easier, not more complicated.

Inconvénients

Nothing, in particular, comes to my mind.

Avantages

It is perfect to call, leaving a trustful record of calls and follow-up cases; it is possible to connect to your CRM so that you can link calls to clients. After proof cloudtalk, you won't try traditional calls ever again.

Inconvénients

In the beginning, it could be challenging to configure the software; you will have to request a support call.

Avantages

The software is good all around.
The UI for both the desktop and the phone looks and feels good.

Inconvénients

Can't create a Airbnb account using this phone number. As a Property Management company this would help. But we found a workaround.

Avantages

It does what I need it to do with a fair price.

Inconvénients

I'd like the ability to see a more focused view on users tagged. For example, if I tag a user as "interested" - I would like to be able to filter out all of the people who aren't interested so I can just call those who I know I have a chance with.

Alternatives envisagées 

Pourquoi passer à CloudTalk

Avantages

Easy and intuitive user interface with efficient customer support.
They helped me setting up the system and understanding the product.
Everything went smooth.
We are using CloudTalk to enforce our chat support, and to provide high level support to our customer.

Inconvénients

They need to improve the payment methods (actually you can pay only by Debit or credit card).
And IVR managment page is not yet implemented, but I'm confident they will add soon everything in place.

Avantages

Easy to use, user friendly, easy to install, clear recordings.

Inconvénients

Nothing yet, as I am fairly new to CloudTalk.

Avantages

one pro that I like is that I can contact one of my employees by using cloud talk before transferring a call to them.

Inconvénients

the only downside right now is that i still have one number that hasnt transferred over from the other system so i am having to use two platforms. Other that that cloudtalk is great.