JustCall

Avantages

Très facile à prendre en main et s'associe avec slack plateformeLa distribution d'appel est très sécurisé

Inconvénients

La possibilité en intégration confortableLa fuite des appels qui me dérange

Avantages

JustCall est un logiciel qui facilite la communication à distance entre les entreprises et les tiers personnes. Il permet de gérer, de suivre, d'enregistrer et de surveiller les appels téléphoniques et également facilite une collaboration sécurisé avec la clientèle.

Inconvénients

JustCall nécessite une bonne connexion pour son bon fonctionnement. Outre cela, je crois que c'est le meilleur logiciel en gestion de centre d'appel.

Avantages

JustCall est un logiciel de gestion des appels téléphoniques qui permet de gérer le centre d'appel d'une entreprise, d'enregistrer des appels, de contrôler et de suivre les emails de la société.

Inconvénients

JustCall ne présente pas de soucis pour mon usage.

Avantages

Il permet un travail collaboratif, forfaits illimités à l'international, renvoie et transfert d'appels

Inconvénients

Essai gratuit limité dans le temps, ne s'intègre pas avec beaucoup d'autres plateformes

Avantages

L'outil est convivial, offre une interaction efficace avec des plateformes telles que Slack, et l'équipe d'assistance est constamment disponible pour nous aider.

Inconvénients

Ce que j'ai trouvé moins appréciable dans ce logiciel, c'est la perte d'appels. Si cela était résolu par un enregistrement fiable, ce serait un travail sublime. Le logiciel est très facile à utiliser et son intégration est pratique.

Avantages

L'outil est facile à prendre en main, interagit efficacement avec des plateformes comme Slack et l'équipe d'assistance est toujours prête à nous aider

Inconvénients

Parfois, la voix se coupait à cause de quelques soucis de réseau. Mais sinon, c'est un outil assez facile à utiliser.

Alternatives envisagées 

Logiciel antérieur 

Avantages

La distribution d'appel a le plus d'impact tout ce transmet d'une façon très rapide. C'est un logiciel facile à manipuler et l'intégration avec le métier est très bonne.

Inconvénients

Ce que j'ai moins aimé dans ce logiciel c'est la fuite des appels si celui -ci est bien enregistré le travail serait sublime. C'est un logiciel très maniable et l'intégration confortable.

Avantages

It's convenient that JustCall lets us drop voicemails when we call and automates the majority of our text messages thanks to the platform's capabilities. In my day-to-day activities, I have been able to shave off a significant amount of time thanks to it.

Inconvénients

For unknown reasons, some numbers may be blocked from dialing through JustCall. I have to manually dial the number when this occurs, but thankfully it does so infrequently.

Avantages

At HIE, we’ve recently integrated Justcall to automate our SMS flows, and the experience has been nothing short of transformative. Managing client communications can be time-consuming, but with Justcall, we've streamlined the entire process. The automation features have not only increased our efficiency but also allowed us to maintain a personal touch in every message.

From scheduling follow-ups to handling bulk messages, Justcall has given us the flexibility to customize and optimize our communication strategy. The platform is intuitive and offers a range of features that cater to our specific needs. Plus, the analytics have been invaluable in helping us fine-tune our approach and maximize engagement.

Inconvénients

One thing that’s a bit of a pain for us at HIE is trying to locate specific SMS messages. 😅 With so many people writing in, it can feel like finding a needle in a haystack! We love the automation Justcall provides, but when it comes to searching for a message, it’s a bit of a hassle—especially when you're juggling a ton of conversations. It’s like scrolling through an endless sea of texts! A more streamlined search feature would make a world of difference for us.

Alternatives envisagées 

Pourquoi passer à JustCall

Avantages

The ability to do CRM like actions within the system and do SMS messaging. Itlooked like it an application that would provide what needed currently, as well as the type of features that we wanted to grow into.

Inconvénients

My business partner and did three video calls with Just call to discuss and review the application, see if it would work our needs and learn how to use it. We must have spent in total a bit more than a half of a day's work so that we could review that the application would solve our problems and learn how to use it to do so. Well, not long into our trial, they sent us this message: We are writing to inform you that your JustCall account has been permanently closed. Our systems has detected usage linked to your JustCall account that violates our Terms and Conditions. As a result, your JustCall account has been closed, and you will not have any access to our services. Please note that this decision is final.
If you believe this action was taken in error, you may contact us at [email protected] to reconsider our action.
Well,it was a pretty nasty message of itself, but we figured we would give justcall a chance to explain themselves and fix it. I explained to them that I was in the process of transitioning from one business service to a similar one, had reserved my domain name but the new web site is currently in development. We need a phone number to put on our new website for our new business before we can plop the web site down on the domain. I explained that to them, but apparently that wasn't good enough, and they told us to move on.

Alternatives envisagées 

Pourquoi passer à JustCall

Avantages

It's an easy-to-use app that has several communication methods in one place. The call recording feature is also very helpful.

Inconvénients

Sometimes it can be tricky to do 3 way calls, but other than that everything works great.

Avantages

I like how convinient it is for me to reach out to candidates! I dont need to have a yearly plan just a monthly cost and I get charged for the text messages I use. Most of the texting companies offer yearly plans but according to my business I wouldnt need to text candidates all year around.

Inconvénients

I would say, customer service should improve.

Alternatives envisagées 

Pourquoi choisir JustCall 

Pourquoi passer à JustCall

Avantages

Very convenient, easy to use, and has applications for mobile and desktop as well as web

Inconvénients

The dialer keeps refreshing once in a while. While at work, it's a bit annoying

Avantages

I don't know how hard to customize features but the management has been working on update/customize features over the course and I think JustCall has provided suitable features that our organization needs.

I think the integration with our existing program has been smooth, too. We use Hubspot and Google.

Inconvénients

Personally, I found the call back feature is really annoying. Even if a client receive assistance from us, because of the call-back, we keep getting calls which increase the overall volume we have to deal with.

Avantages

Love the fact that the transfering and inside calling works great. However we have had a few issues with transferring calls.

Inconvénients

transferring calls feature sometimes does not work. The time it takes to assign a call is too consuming be easier if could block assign.

Avantages

Quick customer support, easy to use and the integrations works well that we use it with.

Inconvénients

When creating a new message to a client it is not as easy as other platforms to see the message history. It is less efficient for us in this regard.

Avantages

After searching for a phone system that would provide ease of use while on the go, connect with our CRM, and reliably work, we finally found JustCall. JustCall has a fair pricing structure and a responsive help team.

Inconvénients

There have been a few issues with the sync between JustCall and our CRM that have required the accounts to be de-synced and re-synced a few times. The information that pulls through is not as customizable as we would like.

Avantages

Easy to set up and manage. Simple dashboard with straightforward features.

Inconvénients

Calls randomly drop. Contacts aren't always saved after adding them. Minimum of 3 seats for certain tiers.

Alternatives envisagées 

Pourquoi choisir JustCall 

Logiciel antérieur 

Pourquoi passer à JustCall

Avantages

I love the fact they have everything I am looking for in a call and SMS platform.

Inconvénients

There are so many bugs and spam issues. They have quick support but it's challenging to work with their support team because you'll be talking to one person and then hours later they get off their shift and you're explaining the issue to someone else. I currently have a support ticket 4 days old with 5 different support reps who still don't understand my initial issue (even though it's in the chat thread).

Avantages

Easy to use online business phone. The bulk SMS option is great when trying to reach multiple clients at the same time. Customer service is prompt and very helpful.

Inconvénients

The reception could be better at times.

Avantages

Combination of both a general phone system, as well as outbound calling campaigns and predictive dialers. Justcall IQ also is very useful for sales training as well as call reviews.

Inconvénients

Numerous users have connection issues. Audio cutting in/out during calls. Other similar services that require stable connections like zoom don't seem to have a problem when justcall does for some of our users. Support has been really slow lately... likely due to 10DLC, but it just means more downtime for me.

Avantages

The situation we ended up in after we stopped using them, denied all positive

Inconvénients

We asked JustCall to cancel the subscription after we moved to a different service. Not only they did not make a refund, but 2 months later, after our subscription they decided to do a $609.30 back charge without even informing us. No mater the quality of the service they provide, they act like scammer, so just avoid them.

Avantages

The quality of the call recording seems good.

Inconvénients

Finding the calls needed for compliance is ridiculously hard - you can't remove 5 second calls from the list, only the client name appears on the call window but only the number appears in the dashboard. There is no option for configuration for the company's needs in an overview and reporting is only one simple report.

Avantages

Ease of use and the ability to make and take calls anywhere.

Inconvénients

No cons for us. It works as expected and the app is user friendly.

Avantages

The customer service representatives are helpful, polite and very attentive. You only have to wait a few minutes for assistance with most tickets. The price is right for the service and the interface is fairly intuitive.

Inconvénients

The call logs board can be slow to sync.