CloudTalk

Avantages

You can make calls very easily with CloudTalk. It has many useful tools (features) and it is not necessary to understand IT/technology at all.

Inconvénients

I had to setup CloudTalk myself, but it was easy and they can guide you through this process.

Avantages

- Easy to use
- Easy to integrate with your CRM system
- Very cost efficient
- Simple but effective dashboard with just want you need and not overkill of features that most people wouldnt need

Inconvénients

Sometimes you have to be patiant for the softphone to appear before you can dial out from your CRM system but it's nothing you cant live with.

Avantages

I was very impressed with the customer support we received from Cloudtalk. From our first contact to the porting of our number (the reason why we had to leave our previous provider) went fast and smooth. It has all the functionalities you'd want from a cloud based phone system.

Inconvénients

If you're new to a cloud based phone system, the setup can be a bit confusing and the guiding documentation is quite complex.

Avantages

The customer support team. They are extremely responsive and very friendly.

Inconvénients

No ability to put the extension in before making the call, it is also not possible for a supervisor to listen live without the user knowing.

Avantages

Easy startup and operation to get started

Inconvénients

Handling more than one call and creating tickets through Cloudtlalk

Avantages

There are so many pros, but the most life changing was the costumer service that help us out in our time of need.

Inconvénients

The only thing I can think of, and it’s not even a con, is that the technology is so advanced we were weirded out for a few minutes when we started.

Avantages

- integration with CRM tools
- conference calls
- custom reports
- Automatic Call Distribution

Inconvénients

I didn't find any negatives about this software

Avantages

Software is extemely convenient and very easy to use. I have it integrated with Salesforce, as an app on my computer and as an app on my phone. Thus, calling is super easy with this software.

Inconvénients

Currently, I did not face any problems with this software. We looked for other alternatives and it was the one that fit our needs. We'll see how it goes when our team will grow.

Alternatives envisagées 

Pourquoi passer à CloudTalk

Avantages

I don't feel that anything is positive right now

Inconvénients

This is an impossible task and no one knows how to help. We have filled out the paperwork over and over and been rejected and the Guy [SENSITIVE CONTENT HIDDEN] who is supposed to help us will not. He either does not know how to do it or is lazy and will not help us. They said it would take about 3 weeks to do and that was 7 months ago.

Avantages

Very quick and easy to setup and confiure

Inconvénients

Billing had its issues but seem to have been resolved now

Avantages

My team enjoys the ease of use, and the functionality of the desktop click to call feature.

Inconvénients

There is no web feature to login and dial quickly.

Avantages

CloudTalk is in my opinion good value for money. It has nicely done phone features, simple UI which is easy to navigate, and various integrations which you can use without any coding knowledge. Customer support is also very good and responds pretty quickly. High quality of calls, service and customer support for a reasonable price.

Inconvénients

Webphone doesn't work in Internet Explorer. You should use Chrome.There are only four packages to choose from without the possibility to use per user billing.

Avantages

- easy to integrate - there is no need to have any technical knowledge it takes only a few clicks to set it up;
- it is possible to transfer contacts (selected or all) e.g. from Hubspot to CloudTalk;
- the automatic recording gives the possibility to relisten to my calls later on - this allows me to work on improving my communication skills.

Inconvénients

Better for big companies like call center than for small ones.

Avantages

It’s great on paper, but the service hasn’t worked for the last two weeks. Quite disappointing.

Inconvénients

Customer Service inefficiency to resolve an issue. Can’t call out or send text messages.

Avantages

CloudTalk is great for monitoring inbound calls, with a user friendly interface

Inconvénients

The application will log you out if you close the window for the app on the desktop. Would be great if you stay logged in even if the window is closed by accident

Avantages

I highly recommend CloudTalk. CloudTalk has a lot of features that we use very often.

Good value for money, easy to use, good support and very intuitive interface.

Inconvénients

We had no problems with integration of CloudTalk. The whole proccess was very easy.

We have a positive overall experience.

Avantages

I have been testing a lot of voip service companies for a long time. A few weeks ago I met Cloudtalk and used their services for free for 14 days. In my opinion, there is a very good service. I plan to use their services in the future.

Inconvénients

I think the cost of international calls is quite expensive. I suggest that prices should be reduced.

Avantages

A user-friendly tool for small businesses providing customer service with several advanced call center features. All you need in one tool for a great price. They offer a free trial to see how their features work, and you can choose from integration options according to your preferences.

Inconvénients

For now, I didn't find anything that should be listed here, no major bugs or outages occurred during our use of CloudTalk.

Avantages

The pricing is really good. You can get a local incoming number for 2€ / month.
Also per agent price is also not bad. Onboarding team was eager to help. Also the flexible models lets us manage our pricing per agent so we can add/remove seats as we want.

Inconvénients

The integration features with CRM systems like Hubspot aren't perfect. Also the android app keeps freezing.

Avantages

Quick to start. You have a telephony system set up in less than an hour. Add new users on the fly.

Inconvénients

Integrations with home grown CRM's can get better.

Alternatives envisagées 

Logiciel antérieur 

Pourquoi passer à CloudTalk

Avantages

It's very easy to use, flexible features and a good price. The cloud-based platform on Amazon is very powerful.

Inconvénients

SMS is missing, maybe more integrations (for the future)

Avantages

CloadTalk is very intuitive and user-friendly software designed also for non-technically skilled people. Integrated dashboard helps to work more efficiently. International dialing has never been easier!

Inconvénients

Small issue with initial login but immediately solved by support helpdesk.

Avantages

Couldtalk has many great and wonderful features that definitely can improve your work experience!
I love the tags and click to call features! It's intuitive and very easy to use.

Inconvénients

I have nothing to say, my overall experience with this tool was great!

Avantages

Cloudtalk is super easy to use and it allows you to take notes during and after every call which is very convenient, especially if you work in CRM

Inconvénients

It doesn't start automatically when you turn on your pc and sometimes it logs off by itself.

Avantages

Flexibility and powerful features. Their customer care team is very helpful and responds quickly.

Inconvénients

Metrics could be improved but it is not that important to me.

Avantages

Great to getter information and statistics regarding calls

Inconvénients

Support team needs to improve the speed they deal with requests

Avantages

saves time for me and my reps, the integration with Pipedrive cuts down on sales admin and makes calling effortless.

Inconvénients

If you don't have a good wifi connection the call quality suffers which can be problematic, you are also encouraged to use wired headsets as wireless headsets don't work as well.

Avantages

Customer support helped us a lot in getting a German mobile number, which was quite hard to get with the competitors. Cloudtalk has all the functions we need to stay in contact with our clients.

Inconvénients

The App is quite basic and has a lot of bugs, would love to see it updated.

Avantages

The price to quality ratio, very responsive customer support

Inconvénients

Missing smartphone app. Would appreciate if there was one to review the current status on go.

Avantages

CloudTalk support team and simplicity to use.

Inconvénients

Could have better detail informative website

Avantages

The system is very easy to use so you do not have to spend lot of time to explain it for new people in your team, I would say that it is real time saver for my company and definitely worth the money.

Inconvénients

We are using CloudTalk for almost 6 months now and there was no problem so far.

Avantages

It has every feature I need, it does exactly what I want and is very well priced - I have tried a lot of alternatives and this is the best and best priced

Inconvénients

There are no cons from my perspective

Avantages

Very good price
Easy to use online platform
Top customer service
Very intuitive service
Lots of integrations with other services

Inconvénients

Did not recognize any cons or problems till now.

Avantages

Great customer access, helpful customer support, speed to solve the problem, high availability and quality of service

Inconvénients

I dont know, nothing. No problem.

Avantages

It sounded as great solution for our needs.

Inconvénients

Integration simply does not work and we have to cancel our landline, because no one could reach us.

Avantages

due to the software helping our agents to have more targeted calls, we were able to increase the working efficiency majorly

Inconvénients

there is nothing I missed besides a handy mobile app that I heard is planed for the future

Avantages

Pode se usar tanto no computador como no telemovel. O que permite uma maior liberdade

Inconvénients

As vezes tem alguns problemas no tempo do registo de chamadas

Avantages

It is very easy to configure, the interface is very simple with clean and straightforward design. It has impressive sound quality and solid amount of integrations for all major tools.

Inconvénients

Apart from small hiccups while installing some integrations there is nothing really to dislike. Their support is very responsive and we were able to resolve all issues.

Avantages

Cloudtalk was pretty easy to set up once I got in. Very easy to set up the flow of how you want calls to be taken.

Inconvénients

Had a few teething issues with getting started. There is a verification process. I don't mind verification, just wish it was made clear on the website. Website needs a 'how to get started' or 'how it works' page/information.

Also, had some confusion over voice recordings that you can add - says it's available for Starter but it wasn't and had to upgrade to Essential.

Avantages

Its easy, userfriendly and our team and costumers love it. Also good pricing.

Inconvénients

I have no bad experiences yet, and i hope im gonna be happy with Cloudtalk also in future.

Avantages

I like mostly the international set up with available number globally. We use it in Norway, Sweden, Germany and now even Russia.

Inconvénients

The dailer software I have not understand yet.

Avantages

Easy and intuitive administration, very helpful settings, good prices and excellent support.

Inconvénients

I dont like problems that always shows up because of windows, anyhow, this problem is not caused by Cloud Talk :)

Avantages

The tool is really really easy to use and the call notification for inbound calls worked really well!

Inconvénients

Tool was a bit tricky to get setup with and running initially. As is this case with most tools like this I suppose

Avantages

Call monitor helps the most for us training our calls and being able to listen to each other.

Inconvénients

Sound quality has been sometimes bad, but more likely its due to the clients connection.

Alternatives envisagées 

Logiciel antérieur 

Pourquoi passer à CloudTalk

Avantages

CloudTalk allows you to build call flows that can route anyone's call with no hussle.

Inconvénients

Managing voicemails can be a bit tricky, and their computer client misses calls if your computer sleeps.

Avantages

I went with Cloudtalk because it was one of the few services that allowed integration with Pipedrive. The integration is great because we can see the names of the clients calling us as well as quickly call clients from within Pipedrive. Calls are also logged so we can see if we have spoken to particular clients on the phone.

Inconvénients

Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting to people.

Avantages

PBX solution really simple to implement and extremely powerful and flexible. It is also possible to port your own telephone number

Inconvénients

Sometimes there are delays, but causes can be various from our web speed connection to the caller.

Alternatives envisagées 

Pourquoi passer à CloudTalk

Avantages

It's simple and intuitive, providing everything we need and want at a much lower price than any of the alternatives we considered.

Inconvénients

There could be more features for physical IP phones.

Avantages

CloudTalk is a simple to use system that works. We've gone between RingCentral and FreshCaller and unlike these companies, CloudTalk doesn't force you into a contract. We're looking forward to all of the new updates that CloudTalk is releasing Q3!

Inconvénients

CloudTalk currently does haven't SMS or a phone App which makes it inconvenient for people who have a lot of inbound activity. But these features are in the works and around the corner.

Avantages

Easy to use. Hassle free installation. Easy to navigate and make your personal customization. The support is quick in responding queries.

Inconvénients

One thing that they lack from other partners is a Mobile App. I believe they should launch one soon.