Aircall

Avantages

Als Telefon-Software im Sales, in Verbindung mit Hubspot als CRM, hat es gut funktioniert

Inconvénients

- Betreuung und Service waren unter gewohnter Qualität, wie man es von anderen SaaS Produkten kennt- Von Anfang an wurden kleine Rechnungen für Services verbucht, die wir nicht vereinbart hatten, was die Zusammenarbeit sehr anstrengend gestaltete. Es wurden bspw. User ohne unsere Beauftragung hinzugefügt und EU Calls

Avantages

We can freely distribute our calls between our 15 sales agents.
It is easy to intervene and make changes for holiday periods or update numbers.

Inconvénients

There can be bugs and some numbers can act weird.
Testing is required after each deployment.

Avantages

AirCall ofrece una amplia gama de funciones para gestionar y supervisar las llamadas en un centro de atención al cliente, lo que mejora la eficiencia y la calidad del servicio.

Inconvénients

La configuración inicial puede ser compleja y requiere tiempo para personalizar y ajustar las opciones según las necesidades específicas de la empresa.

Avantages

Aircall's most useful feature is being able to work systematically through a list with it's PowerDialer.

Inconvénients

It's not always intuitive, and there are 2 specific examples of this. The only way to add a google sheets csv to the powerdialer is buy publishing it as a webpage which is inconvenient. Additionally, the moment someone hangs up - you can only add one disposition.

Avantages

The user-friendly interface and seamless call routing have made a noticeable impact on our productivity.

Inconvénients

Occasional call quality issues and limited integrations with certain CRM platforms have been a bit frustrating.

Avantages

Me gusto que no es tan compleja y es sumamente facil de utilizar.

Inconvénients

al principio me parecio algo tedioso la implementacion.

Avantages

Aircall is extremely simple to utilize. It just should be designed once. It is so natural to investigate for sound issues and loads quick, which I appreciate about Aircall. I once utilized a softphone that heaps for 30 minutes, which was depleting.

Inconvénients

I love everything about Aircall. Perhaps an idea from me is to further develop how phone calls function. I would likely need it more clear and, if conceivable, to leave the call when I'm not required any longer.

Avantages

Me encanta lo fácil que es escuchar las llamadas que realizamos y lo fácil de usar, a diferencia de otros sistemas este tiene un formato muy amigable, es como si utilizaras tu teléfono celular.

Inconvénients

Entiendo que podría mejorar la estabilidad de la llamada.

Avantages

* ease of use and user-friendly UI* has a feature for transcript to easily review calls* also able to record calls

Inconvénients

There are a few occasions that calls are not connected or bad line.

Avantages

Me parecion un programa muy facil de utilizar me gusto muchisimo que es muy facil de instalar y manejar.

Inconvénients

Tube problemas en mi mac ya que no estaba muy estable que digamos.

Avantages

I love the immediate use of the product that is available. I truly do love the customer service as well!

Inconvénients

I really don't have any cons that I've found while using Aircall yet.

Alternatives envisagées 

Pourquoi choisir Aircall 

Logiciel antérieur 

Pourquoi passer à Aircall

Avantages

Love the ease of use and call management features.

Inconvénients

Wish the mobile app had more functionality and customization options.

Avantages

Aircall has been a very reliable and easy to implement tool for our org. The UI on both the end-user and admin side of things are intuitive, and easy to learn and use. New users are able to effectively use the system with very minimal training. Aircall is also reasonably priced and when paired with the ease of deployment and use makes the tool a good value.

Inconvénients

Ability to natively integrate with other tools (eg. a CRM) is hit or miss, but something that is seemingly being expanded. In addition, both because of the above or depending on the complexity of the particular org's phone system use case, routing and other features may require the purchase of external tools or internal development in order to meet those expectations.

Avantages

Bedienerfreundlich...mehr ist hier leider nicht aufzuführen

Inconvénients

KundenserviceManagement ErreichbarkeitRechnungsstellungTransparenz der RechnungslegungRechtliche Anforderungen an RufnummernerstellungBehandlung von Fragen und Reklamationen

Avantages

I like that you can transfer a call to a number outside of your Aircall account and that you can speak with the person first before transferring the call.

Inconvénients

I hate the "integration" with Sugar and that many features seem to not work properly, like uploading a CSV of contacts. I followed the directions provided by Aircall and it did upload properly. Customer service was not very helpful.

Avantages

The software has helped me streamline call management and improve customer interactions.

Inconvénients

However, the reporting and analytics features could be more robust and insightful.

Avantages

Nothing. The product sucked all around.

Inconvénients

Everything, especially their billing and customer service. They don’t even have a phone number, so if they do respond to you, it’s via email more than a day later.

Alternatives envisagées 

Pourquoi choisir Aircall 

Pourquoi passer à Aircall

Avantages

Looks good on the surface, but they employ incredibly deceptive business practices with respect to phone numbers purchases.

Inconvénients

Their support is non-existent, and incompetent. Only their sales team will pick up a call. Been trying to get a hold of them for 2 weeks since they disconnected a primary business line we purchased through them and no human will return emails/calls. Stay far far away from this deceptive business.

Avantages

Excelente calidad de llamada con el uso de Aircall

Inconvénients

Al incio se me complico la interacción con los de la empresa

Avantages

The overall sound/audio is good and I like the fact that you can call everywhere without it being so difficult. You can also have a single account but multiple users based in different offices which facilitates things a lot.

Inconvénients

I don't think there's anything I didn't like at all, it reminds me a bit of Skype.

Avantages

Disappearance of the physical telephone, portability

Inconvénients

Special numbers not available such as short numbers

Avantages

Easy to sign up. To get started this is for sure one of the best services on the market.

Inconvénients

If you want to switch to a different provider, they will make you go through hell. They also screwed us on + 2000 USD, so not very honest people.

Avantages

The possibility to set availability hours

Inconvénients

There is nothing noticeably negative in my everyday use.

Avantages

the recording of the call and to move the information to a CRM is very useful

Inconvénients

some bug arrive sometime when we are called or when we call

Avantages

Aircall is an Easy use software, Link with Hubspot, Recording

Inconvénients

I don't really have least to tell you about Aircall. Sometimes we have some bugs that impact the link between Aircall and Hubspot. When we contact a number, the name of the number is not good.

Avantages

According to me, Aircall software is highly appreciated for its ease of use, advanced call center functionality, and seamless integration with other business tools. I find the intuitive interface and simple set-up process to be highly beneficial, allowing them to quickly start using the software without any issues. The advanced call center features, such as call queuing, automatic call distribution, and call recording, are highly rated by users for improving call management and customer service. Furthermore, I find the integration with popular business tools like Salesforce, Hubspot, and Slack to be highly useful in streamlining workflows and boosting productivity. Overall, Aircall is considered a comprehensive and valuable solution for businesses looking to manage their calls more efficiently and improve their customer service.

Inconvénients

I might experience occasional call quality issues, limited customization options for call center settings, and occasional glitches or bugs when using Aircall software. Some users and I have also reported having difficulty with integrating Aircall with other business tools, although this seems to be less common. However, it's worth noting that these criticisms are not applicable to all users or situations. Despite these drawbacks, Aircall is generally considered a comprehensive and user-friendly phone system that many businesses find valuable

Avantages

Aircall is easy to set up and to use daily. We've been using it for 2 years and will likely keep doing so in the year to come. The desktop app is practical, and so is the call recording feature. We're looking forward to the call transcription feature.

Inconvénients

Aircall can be a bit unreliable at times. We often encounter minor bugs and glitches, which never last long but can be frustrating for daily users. The Pipedrive and Help Scout integrations work OK but sometimes result in lots of undistinguishable call recordings.

Avantages

AirCall is very user-friendly and easy to deploy. The dashboard is very streamlined, and it's easy to set up additional features like IVR. The Call Monitoring feature is critical. It is really helpful with Sales, Retention, and Account Management. Helps me to hear exactly what's happening on the call, so that I can train my team members, and help them hone specific pitches.

Inconvénients

I have no complaints, it's the best VOIP service I've used.

Avantages

Integration was quick and easy. Adding users and new outbound numbers is simple and efficient. Good calling quality and excellent customer support.

Inconvénients

It is not customizable meaning that certain specific customizations are not possible or available, for example the ability to pre-record a message to leave automatically when receiving a voice mail.

Avantages

Aircall helps us to streamline our call center operations, reduce the amount of time we spend on administrative tasks, and increase our overall managerial capacity. Easy to navigate thanks to everything being clearly labeled. As a large team's Planning Manager, it's important to me to know how to maximize the efficiency of our team members' phone calls, and I appreciate learning how to do so with the tools available to me. I appreciate Aircall's ability to keep calls in the cloud, as well as its various options for quickly returning and tracking conversations, both of which can be accomplished via the many third-party apps with which it integrates. I especially appreciate Aircall's dashboards, which provide us with all the information we need. I also appreciate how convenient the "click to call" feature is.

Inconvénients

There isn't much to say, as Aircall is accurate and the user must have sufficient training to use the system effectively, other than that I find it difficult to set up all the tools on the monitoring page which I understand, but I don't need that because I have to monitor many teams at the same time.

Avantages

It was incredibly simple to use. Literally log in … credential … short tutorial and you're up and running ... easily scalable quickly and to the masses. Very fast learning curve = Aircall was the least time consuming aspect of my nearly 2 week self guided onboarding/orientation

Inconvénients

Almost too simple... although easy to use right out of the proverbial box the software at times seemed a little elementary and childish with underwhelming features that seem easy to knock of out the park. I feel t his could have been a result of amazon's attempted to easy their way into the logistics sector despite quietly being the forefront this whole time.

Avantages

Whisper feature of this software is amazing it’s really helps alot and make the user experience better

Inconvénients

One feature can be added in this software like if we receive any incoming calls it should ring first to that person wait time is longer than others

Avantages

What I like most about this software is the dashboard. I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease. Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.

Inconvénients

The first thing I would change is having to refresh the dashboard all of the time. As an admin, I have to refresh to make sure I am seeing current activity. It showed agents unavailable, and when I reached out to them they said they were. I had to refresh and two of them were on calls. Also, sometimes when you go available on the Aircall App, it shows you available there, but on the Dashboard it shows the agent unavailable. When this happens, you have to log all the way out and then log back in. One last thing I would change, is when a customer calls in, after the phone rings several seconds, it says NO ONE WAS AVAILABLE TO ANSWER that call. But that wouldn't be the case.

Avantages

They have dedicated apps for all the major devices (iOS, Mac, Windows, etc). They have a good website that's easy to find what you're looking for.

Inconvénients

I have to begin with the fact that their customer service is horrible and screwed me out of so much money after they changed the product without warning.

I was on their enterprise plan and paid for the entire year upfront for all my users and lines. 6 phone lines, 4 users. I was supposed to get an account executive, but was never assigned one until 7 months later when I had a major issue happen and asked where my rep was. She had just been hired maybe 2 weeks prior, she said.

Halfway through July 2017, the engineers accounted a bug in a feature we depended on. They issued a 'bug fix' by removing the entire feature without warning! Without this feature, we couldn't use the Aircall service. I had several phone calls with them and maybe a dozen back and forth emails, but Aircall wouldn't add the feature back.

I politely asked for a refund for the remaining 5 months of service and they flat out refused, even though the product I paid for had changed, I didn't sign a contract, and there was nothing in their TOS about it. Now, I've paid for 5 months of service I'm never going to be able to use because Aircall removed the function we needed.

This is AFTER I'd written glowing reviews on various ecommerce platforms, told other entrepreneurs to get it, and again, paid for an entire year.

Outside of that, the software always seemed to be loaded with bugs. They do not add features very often, including some that are needed badly. You also can't put customers hold hold when you dial them - only when they dial into you!

I would strongly suggest skipping Aircall and trying out something like Dialpad or Talkdesk.

Avantages

The product was easy to deploy. It checks the box on the features you want/need, but it DOES NOT deliver on any of them. System is down every week. All outbound calls are marked as SPAM. The support team is less than helpful. The call quality is HORRIBLE and has static across all staff members who use the system.

Inconvénients

The call quality is horrible for both outbound and inbound calls.
The phone numbers are all marked as SPAM and their support team provides articles on how we have to fix it rather than resolving it themselves.
The service is SUPER expensive compared to Ring Central or other platforms that have better reliability

Avantages

Aircall helps you keep track of who you called and when. You can record calls, track how long you have been talking to someone. They recently added a tag option where you can tag your calls making it easy to analyse things and be organized.

Inconvénients

Too many cons because using this app really all depends on how strong your internet is.

Avantages

It's very cheap and easy to set up. You can be up and running in like a day.

Inconvénients

Call quality is poor. The customer success team is nearly impossible to deal with.

Alternatives envisagées 

Avantages

puedo contactar a mis clientes de varios paises a un bajo costo y la calidad de las llamadas es genial

Inconvénients

a veces se me agotan los minutos asignados por pais

Avantages

Their integration with Hubspot - All calls we make are automatically exported to our CRM with notes. This helps for reporting purposes. The call quality is generally good and UI is very fluid as well.

Inconvénients

The connectivity issues (jitters, call quality issues) are very frequent. Prospects have complained that they see a local number from a different country when we make calls to them.

Avantages

It is easy to use, effective.
I like the recording part more, as it gives me a great chance to monitor my CMSs' calls and make the needed improvements, develop phone call quality guidelines to reach out to the Joomag quality support.

Inconvénients

Customer support, as it takes pretty long to receive the needed assistance.

Avantages

This is very easy for us to use. I can easily manage all incoming and outgoing calls. Client details can be easily retrieved by displaying missed call history and the voice recording service.

Inconvénients

There were no serious issues with using this. Even if a problem arises, customer care can be contacted to resolve the issue. So there is nothing to dislike.

Avantages

The layout.It is compact and you can get all the features in one place.

Inconvénients

The message section is not at all helpful in sorting the text.There are 2 options in the HISTORY section.i) Calls and ii) MessagesThe calls section has the Filter Option enabled, which allows sorting by date, teammates, call type, number, and tags.ii) MessagesThis section gets greyed out hence you are not able to search.I deal with different Clients, and the tool has no option to sort the text as it does on calls

Avantages

The simplicity and quality of the platform are one of the biggest pros. It's a simple app and still manages to give the best features. Call and service quality is one of, if not the best.

Inconvénients

There is not much to dislike about aircall, I'd say if they make user interface a bit more "fancy" that can be

Avantages

The ease of use with Aircall has helped us move from regular phone calls (across multiple devices) to handling everything on a platform.
Helped us keep track of every call and the notes for us to refer back to in times of need. The recording quality is incredible, we leverage this for our internal training and audit activities.

The CRM integrations provided are top-notch and save a lot of time for every user.

Inconvénients

The pricing is on the higher side compared to the rest of the tools that offer similar features.
The mobile app is not as user-friendly as the web app, there is a lot of scope for improvement.

Avantages

This software is integratable on desktop and on our cell devices

Inconvénients

Sometimes the quality of the voice is garbled and it makes it hard to conduct business

Alternatives envisagées 

Pourquoi passer à Aircall

Avantages

Es de uso compacto y muy agradable no ocupa espacio en el escritorio por lo tanto es muy agradable,tiene todo a la vista sus diferentes usos y aplicaciones son faciles de usar

Inconvénients

En ocasiones se caen la llamadas o tiene interferencia

Avantages

Our Sales team started more than 2 years ago with a test and we continued. We find Aircall easy to answer the phone and is there a high-quality connection. Our Sales team uses the Hubspot integration. Since 2 years our CSM and onboarding team are using Aircall to call customers.We use a Planhat - Aircall integration, however the automated log only includes the duration of the call and not the notes. We have different numbers per country presence.

Inconvénients

Passing calls between departments is not good arranged. We have customers in Spain, but no local address/office so this caused issues because of no proof of address.

Avantages

Aircall has a very user-friendly interface- it's easy to navigate and all the main functions are neatly outlined (keypad, history, to-do, people/contacts, setting up work hours). I have rarely had an issue with call quality, and I appreciate how easy it is to make a phone call.

You can search for a teammate by number OR by name, which is nice, and you can easily switch between different phone numbers. It also shows the status of your teammates, whether they are offline or in a call, so you can easily determine if you can transfer the call or not. (At a previous company, I was not able to see whether the person I was trying to reach was available or not)

Inconvénients

Based on conversations with my manager, it is not easy to pull data from Aircall. While it is extremely user-friendly, my manager has had difficulty extracting data and quantifying our missed call rate, etc.

Avantages

Das Einrichten funktioniert sehr einfach.

Inconvénients

Es gibt praktisch nur ein Verkaufsteam bei Aircall. Sobald man Kunde ist, steht man im Regen. Dann gibt es nur noch Chat-Bots und keinerlei Ansprechpartner mehr.

Avantages

We have been using Aircall for more than 3 years now and it has been an amazing software so far. They have got an extension you can install on your browser. It detects the phone numbers on websites you are on. You can do so much with it : calls, sms, recording calls, add taggs, get some dashboard performance etc. Our whole team is using team, sales and demand side.

Inconvénients

They just installed the sms options some time ago. For now you have to see all the sms and response sent and received by everyone. Always feeling like your sms inbox is full. They are working on it.