Aircall

Avantages

L'enregistrement des appels et l'analyse de ceux ci est génail et crucial dans le métier de sales

Inconvénients

Le rouage des appels est parfois compliqué. Soit cela va trop vite pour apsser à l'appel d'après, soit il ne part pas assez vite.

Avantages

Le système téléphonie d'aircall est très efficace. L'équipe est à l'écoute et réactive.

Inconvénients

L'affichage des fiches prospects n'est pas optimal pour notre utilisation. C'est la raison pour laquelle nous ne travaillons pas avec Aircall aujourd'hui.

Alternatives envisagées 

Kavkom et CloudTalk

Avantages

Rien , rien , rien , rien , rien , rien , rien

Inconvénients

J'ai pris un abonnement sur Aircall pour un an l'année dernière. Le commercial m'a assuré que le contrat duré un an et j'ai payé d'avance mon abonnement. En réalité je n'ai eu que 6 mois de service car l'application ne fonctionnait plus. J'ai eu samedi dernier la mauvaise surprise de voir sur mon compte bancaire un prélèvement de 1 200 $ sur un compte bancaire que je n'utilisais plus. J'ai appelé Aircall et le service client, plutöt que de s'excuser et de me proposer de me rembourser immédiatement, m'a dit qu"ils allaient me rappeler dans quelques et qu'ils allaient voir si ils pouvaient me rembourser. Je vous déconseille donc fortement d'utiliser les services de cette société qui se sert unilatérallement sur les comptes bancaires de ses anciens clients.

Avantages

facile a utiliser , enregistrement d'appels

Inconvénients

rien ça va pour le moment on s'adapte pas mal

Avantages

La simplicité d'utilisation, la prise en main,

Inconvénients

Mon compte est régulièrement déconnecté, il n'y a pas de double appel

Avantages

Logiciel très complet, permet beaucoup d'option comme l'enregistrement des appels, et le compte temps de chaque user.

Inconvénients

Vraiment cher pour une petit structure de gestions SAV.

Avantages

la simplicité, la facilité dans l'ensemble

Inconvénients

rappel de la to do liste et archivage laissent un peu à désirer

Avantages

one click integration and easy reporting to set up in couple of minutes the contact center workforce, monitor and manage it

Inconvénients

the administrator must have a operative license to manage the platform, additional phone numbers is not granted sequential

Alternatives envisagées 

Twilio

Pourquoi passer à Aircall

first of all the learning curve of aircall tha wins on the alternative, this solution don't need development skills or code to be maintained, aircall is cheeper and include the support service in the license

Avantages

The call management system is very good.

Inconvénients

Sometimes call quality is poor if my connection is not perfect.

Avantages

Nothing, super buggy, numbers kept getting blocked by Spam

Inconvénients

CUstomer success team is non existent, numbers are spam and blocked

Alternatives envisagées 

Ringover

Pourquoi choisir Aircall 

hubspot doesn't have a good dialer with real numbers

Logiciel antérieur 

HubSpot CRM

Pourquoi passer à Aircall

Sold on great functionality and integration to hubspot

Avantages

Using Aircall is a breeze. It simply requires a one-time setup. I like Aircall since it is quick to load and has an intuitive interface for fixing audio problems. A softphone I once used took 20 minutes to load, and it was a real drag. I also appreciate how simple it is to use the controls. In my opinion, it has a great user interface. This is the nicest setup for me, and there aren't too many buttons.

Inconvénients

The entirety Aircall is fantastic. If I may provide a recommendation, it would be to enhance the functioning of conference calls. If at all feasible, I'd want to be able to end a call when I'm no longer needed, and I'd like a simpler process.of

Avantages

The integration with Hubspot is fantastic. This enables our entire team to call seamlessly from Hubspot and all the reporting including activity etc is seamlessly pulled into Hubspot so we get a clear accurate reflection of the output across the organisation. Aircall is very easy to set up administering new numbers in seconds and creating workflows that enable automation and efficiency.

Inconvénients

Aircall can be rather expensive which can be difficult if you want to ensure everyone in your commercial team is using the technology. We have had difficulty with quality of calls at times but this is usually corrected after restarting the call.

Avantages

Aircall makes filtering calls really easy. The analytics are transformational compared to our previous system, and it makes understanding your call pick-up rates, peak times and outbound call timings really easy.

Inconvénients

The service is quite expensive, and you will be charged additional add-ons for further in-depth analytics. Their mobile app also has some disadvantages, e.g. not having the option to make call tagging compulsory, which can be confusing for analytics.

Avantages

Easy to manage and assign regions/numbers to a person
The analytics is very extensive but not available separately now (or on lower plans)
Desktop app

Inconvénients

Interruptions - while using the same number at the same time, sometimes calla were dropped
Requires a lot of help from Aircall to be set up (but they are helpful) as small configuration options impact the ringing lenght etc
SMS interface a bit clunky, doesnt recognize landline unless the SMS has already been sent

Avantages

Aircall is your one-stop-shop for all call center needs. We have a dialer, a transfer system, a voicemail system and so much more- all in one platform.

Inconvénients

I can't think of anything negative about Aircall.

Avantages

Love this tool so much and the support team are fantastic. CRM integration with HubSpot is super helpful

Inconvénients

Not much really to say, potentially more automated settings would be helpful

Avantages

It does exactly what you need it to do, enables me to call sales leads all over the world and gives me phone numbers from multiple nationalities.

Inconvénients

Easy to use, relatively cheap, good UX it has also never broken.

Avantages

What I love about the software is the fact it is just so easy to use. Being a gatekeeper at my company is not one of my highest priorities as I cover many different areas. But the fact that I could do one onboarding call, and understand how to call, take calls, transfer, tag... basically everything is amazing. Not to mention our CSM was great and always checked in to ensure we understood the platform.

Inconvénients

The only thing slightly annoying is the constant updates on the phone app, which stops you being able to take calls until you update it and as someone who doesnt always have the app open right in front of me sometimes I miss calls because I am unaware it needed an update.

Alternatives envisagées 

JustCall

Pourquoi choisir Aircall 

Cloudcall just weren't working. The phone system was frustrating to use and they would turn any number on your laptop in to a phone number link somehow. Also took ages to get any support whereas Aircalls is very quick.

Pourquoi passer à Aircall

A few employees were aware of this company and said it was good, also the amount of integrations they offered combined with a mobile app was a big thing.

Avantages

Great visibility throughout the application, so easy to navigate. The ease of transferring calls with the 'talk first' and overall just the intelligence behind it being made for any level of experience. I feel confident if I had a junior intern put onto the phones, I would barely have to cover anything within the app, it's all there.

Inconvénients

Sometimes it doesn't remember my log-in details so prompts me to sign in again when it's been inactive for a certain period but it's easy enough to get straight back in.

Avantages

The simplicity of the app and the ease of use is good.

Inconvénients

On the management side, it lacks many reporting features found with competing apps

Avantages

easy to install and roll out to the team, very little work needed on the reps front.

Inconvénients

took a while to get through some recording limitations that they had, but worked through them with their team.

Avantages

They were very nice up front, just to find out everything told was a lie after signing the contract.

Inconvénients

Nothing they said was true, they just say it to have you sign a contract.

Avantages

Quite simple interface that allowed our agents to get up and running in less than a week.

Inconvénients

The customer service support is quite appalling and it can be hard to get an answer to change account details or correct billing issues.

Alternatives envisagées 

CloudTalk

Pourquoi passer à Aircall

Pricing and interface

Avantages

Aircall has realy user friendly interface to use. Its impressive features have streamlined our teams communication process. Call quality is quite solid and call recording and queuing features are great to made call management efficient.

Inconvénients

Aircall is good but its need improvement on their customer support i think. And the mobile app has connectivity issues.

Avantages

Setting up Aircall was a very easy process and it empowered our organization to do more with the resources we had.

Inconvénients

The first week we had the service there was an outage that took around 3-4 hrs to get resolved.

Avantages

I enjoy the user-friendly interface & reliable call quality and also how easy it is to set up and customize call flows and integrations with other tools, such as Zendesk.

Inconvénients

We have found the pricing to be higher than expected, especially for additional features or users.

Avantages

Ease of use, it is a pretty simple app with a lot to take advantage from.

Inconvénients

So far I don't have any complaints about Aircall.

Avantages

Integrates with salesmsg to send out mass sms

Inconvénients

I had moved from Vonage to Aircall for my business phone system. I wanted to use salesmsg to send out mass marketing sms to my customers and the only company that salesmsg recommends to be integrated for voice calling feature was Aircall.

Within few hours of using the Aircall app I find myself using a sub par business phone system. The cellphone app is extremely unrefined, lots of bugs and many features are absent. As simple as copying and pasting phone numbers from contacts tab is a daunting task. I had to memorize the numbers if I need to copy it (that’s how poorly designed the app is)

Second flaw is that voice calls gets disconnected frequently. The phone call always disconnects after the first ring and I am forced to call every customer back as their calls don’t last past one ring. This is real haste, if your business gets good number of calls everyday.

Third major issue here is that their billing team are unethical. My phone numbers were ported 6 days past my billing date with Aircall. Hence I am now getting charged for my full monthly fees although I have no service with Aircall past the first 6 days since the start of my billing cycle.

When I approached the billing team, they declined to refund the balance (for the periods that I have no active service with Aircall) this I feel is ruthless billing policy towards small business owners like myself. I hate to pay two months of service for a poor business phone system that I had hardest time using.

Avantages

The ability to call from any country and centralizing the contacts with links to our database. It makes remote job easy and. There are even tools to troubleshoot connection issue and know nmthe source of any quality issue !
I love the sms tool available for France and UK, it is very handy for reaching busy customers

Inconvénients

The reporting is not deep unless you pay higher membership. Depending on the company's need it is not that overpriced.
There is no way to have your SMS saved if someone calls you in the middle of your typing and you receive notification for every single sms coming in even though you did not send the sms without the possibility to assign it... Lots of improvement could be done there in my opinion (tags, search for users...)

Avantages

It is easy to use, it is fast. And it has a security check to get in, it's not easy for someone else to impersonate me and that gives me security. Also once I log in I can immediately start making calls.

Inconvénients

On occasion I have tried to log in the wrong way with another option and restarting from the app installed on the computer has been a bit complex, but then I restart it and I have been able to log in without any problems.

Avantages

What I've liked most about Aircall is it's level of integration with our CRM (HubSpot) and it's ability to be used across multiple devices with easy access. I use Aircall on my work computer, personal computer, and smartphone. The controls are quite easy, it's very user friendly, and it does record data (call logs, recordings, etc) consistently across all of my different devices. It's also integrated very well with my company's CRM, HubSpot. The calls translate well to our contact or company page associated with the number, it will automatically creat a new contact in HubSpot when dialing a new number, and it stores recordings and what happened on the call quite accurately in our CRM. It's been a nice tool, on this front.

Inconvénients

What I've like least about Aircall is the reliability. It has not been an overly reliable phone system. It freezes often, has audio connectivity problems, and usually, if it freezes, just closing and reopening the application the application isn't enough to get it working again. Both myself and my coworkers have had to completely restart our computers to get Aircall to work again after encountering a glitch. Not only does this interrupt productivity, but it can also be challenging because we are evaluated, often, on the number of dials we make. Aircall's inconsistency can create problems regarding our ability to hit our number of dials goal. It is not a very reliable, consistent tool.

Avantages

interface looked nice, the call recording function was useful

Inconvénients

Where do we begin? Aircall has been nothing but a headache for us.

PRODUCT:
- Quality call is SO poor. To the point we just gave up on using the application. Calls would drop out and our customers would complain they could not hear us at all. There would be at least a 2 second delay in calls, the lag was atrocious. Whenever we took this issue up with Aircall it was blamed on our internet. The speed tests they made us do proved our internet was perfectly fine. We use our internet for video calling daily and never have an issue. We have now been using Ring Central, which is also dependent on internet, and according to our users the difference is aboslutely shocking. We have not experienced any call quality issues with them, and they have a really good analytics section showing us the quality of each call. Unlike Aircall, where we had to submit a ticket for every single call that had an issue, and the response we got everytime was that it was our internet problem.
- The mobile app lacks so many features. To answer a call you must answer through the aircall app. On ringcentral, if a call comes through on our phone, we can answer straight away through ringcentral without needing to press onto the app.
- The dashboard had so many glitches. It could not even display the correct time we were making calls. I took this up multiple times with support and for weeks was told it was still being fixed. Integration with our CRM just did not work, our contacts never showed up on our dash

Avantages

The reason we signup with aircall is that they offer unlimited local to local call minutes with one flat fee, which also includes a local number.

Inconvénients

We signed up with aircall with the same email address as of G2 account, while there are at least 3 things we are very unhappy with them

1) our package should include a free local number, while in our invoice, we get charged for that number even though we followed all the instructions from the account manager

2) the call quality is very bad, or even horrible, our sales reps complained a lot of noises, and 50% of the time we used it, we had this problem every 15 minutes, and eventually did not get fixed

3) worst part of it, we told the account manager that we will try one month first, if good, we will upgrade to pay annually with more seats; if not, we will cancel the account. however, when we told the account manager that we wanna cancel that account and asked her to make sure they will not charge us automatically for the next billing month. first, she said yes. and then soonest, she said since we have not informed them to cancel the account 30 days in advance, we have to pay for the next month. So shall we tell them we need to cancel that account at the same time we activated an account? we emailed them several times on this issue, but they chose not to reply us.

Avantages

Easy to use, has mobile app but sometimes glitchy. I like how you can set office hours

Inconvénients

My annual subscription renewed without any notice and when I found out on the day it was renewed for another year, I contacted them immediately and asked them to cancel. Even though I contacted them on the day, they refuse to cancel and decided that their policy states they cannot cancel once it's renewed. What an easy money grab to lock customers in for another year. Doesn't take much effort to cancel/refund?

Doesn't leave a good taste in my mouth and I won't be recommending Aircall to my network. There are other companies that offer more features for 1/5 of the price.

Avantages

- Good ui
- Easy setup and easy routing configuration
- Good statistics tool
- Easy to buy more number

Inconvénients

- Some sync failures with Hubspot
- Low support
- Some software bugs

Avantages

It integrates with our existing tech stack and helps sync info between Front and Salesforce.

Inconvénients

Wildly inconsistent connectivity. Randomly disconnects all the time and makes us unreachable. Call routing is terrible. We get families upset and frustrated because they can't reach us. IVR is inconsistent at best.

Avantages

It's easy to use, user-friendly and has not delay when in terms to calls and other uses.

Inconvénients

What I didn't like about the Aircall was their login system.

Avantages

I used aircall daily in my sales role to reach out to prospects all over the globe. It makes it really easy to call from a 'local' number, making it more likely you'll get through to your prospects, vs calling from an unknown abroad number.

Inconvénients

It was quite glitchy, and there were a number of times when I'd have to reload the programme while trying to dial. But no major issues, and would use again.

Avantages

Very fast to maneuver, it pops up quckly on the screen, from background.

Inconvénients

Doesnt have emojis for text, and sometimes the

Avantages

Aircall is a very easy to use phone system, I personally really like how it integrates with out Salesforce instance so we can review calls without leaving our CRM.

Inconvénients

For some reason, calls that are longer than 1 hour are not always displaying recording links in Salesforce, but they are available directly in Aircall.

Avantages

We use Aircall and it's integration with Hubspot to use in our remote team and it works very very well. Everything is logged automatically and we can even do workflows based on some Aircall rules.We also use it so send automatic SMS's and also to log recordings into hubspot.Everything works extremelly well

Inconvénients

- The speed with Hubspot could be improved- SMS integration could be better

Avantages

I love the integration with Aircall and Hubspot to constantly communicate and report on my calls is the key thing for our success.

Inconvénients

None that i can think of. we haven't looked at anything.

Avantages

- It's really well organized call center platform, had capability to handle any type of customer service requirement.- easy to integrate with CRM platform

Inconvénients

- sometimes call are not getting logged through API connection. but not big issues

Avantages

Aircall is easy to use and integrates great with Pipedrive! By automatically posting call recordings, answering phone messages and any missed calls straight into deals, my team and I can keep a consistent history of all deal activity in one location. Friendly and helpful support when I have needed it too!

Inconvénients

I have found the Aircall integration with Intercom quite finicky to use on Chrome in the past. Sometimes leads are unable to speak. This may need some additional work.

Avantages

Great tool with amazing UX. Easy to roll out to the org.

Inconvénients

The dashboard and data functions are all added extras. Upfront cost is not real.

Avantages

Seamless integration with Pipedrive and Looker for easy tracking. Streamline workflow and boost productivity effortlessly."

Inconvénients

Is easier to update on the mobile than on the computer

Avantages

La facilidad para tener monitoreado el trabajo que hacen todos los miembros de mi equipo de ventas independientemente del pais que esten.

Inconvénients

Los reportes pueden ser mejores. Aun hay mucha oportunidad de poder hacerlo mas entendible.

Avantages

The user-friendly interface and seamless call management features have greatly improved our efficiency.

Inconvénients

There are occasional glitches and call quality issues that need to be addressed for a smoother experience.

Avantages

Desde que lo implementamos en nuestra empresa, hacer y recibir llamadas de nuestro equipo de SDRs se ha vuelto pan comido.

Inconvénients

Integraciones con CRMs y otras plataformas

Avantages

It is easy to use and it is an ideal bit of kit for maybe a new business starting out - It is good because it integrates with the ticketing system we use so we can integrate calls into our other platform which helps when call listening

Inconvénients

Reporting is not great and not always accurate. From a reporting perspective it lags. I have used other phone suppliers in different companies in the past and this is not the best one.