roomMaster

Avantages

It is very easy to use, having the ability to access from home without having to go through the VPN networks and having connection issues. Especially if the property is down!

Inconvénients

I think the reporting should be more detailed. Coming from another larger branded hotel I was accustomed to customizing reports easily to get more pinpointed information.

Avantages

Being able to administer it in any location. Room moves are simple (though be careful about the dates, as it is easy to accidentally move the booking to the side.) The 'Reports,' are great and very flexible, as is the 'End of Day Plus.' It's very easy to have an overall view of the bookings you have coming.

Inconvénients

Many features that we hoped would have re-appeared from our original Welcome system are still not available on RoomMaster, such as being able to 'Move & Consolidate' billing items, so there is just one line of for example, Accommodation/Room Charges. One cannot easily move multiple charges from room to room or folio to folio without moving everything. It takes 5 clicks to print an invoice! Even when already in the invoice. The toolbar just pops out from the side when you least want it. If yoiu want to modify which Folio you need the charges to go to, yoiu have to go into the timeline and do it for every day, unless it is a group booking.

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Avantages

It's fairly easy to use, but you should have official training to make sure you set it up correctly and use it correctly. Their support staff is very knowledgeable and you can talk to an American within 24 hours of your request, and really it's usually within an hour if not immediately. Their yielding section/function is set up nicely and works well.

Inconvénients

It lacks robust features and reporting. I want to know on this date last year what the occupancy was for 2 weeks from now, but that doesn't exist. I want to know ADR for Groups and our Groups department said that they have to track this separate from roomMaster because their system doesn't produce that info (I haven't investigate this yet for myself. When you contact them to ask about reporting they say "Just build whatever you want in SQL." That is a specific computer language and I am not a computer programmer, don't know anyone who can code SQL and I am not interested in learning how to be a computer programmers. I'll leave that to the experts. They limit the number of times you can speak to support per year before they start charging for each email/call. They are forcing everyone who uses their online booking engine for their website to switch to their new product iQ-WebBook which charges a percentage and can get pretty expensive.

Avantages

RoomMaster has a very intuitive interface and is easy to learn. It has many features that make it easy to isolate availability by room type and date, and the Quick Room display makes it simple to see rooms available for Walk-In as well as rooms set to depart or arrive. The ability to customize confirmation and marketing letters with many different runtime variables has made our job at the front desk much easier when communicating policies and other information.

Inconvénients

The cloud version has proven to be a bit buggier than the previous version, and we experience frequent episodes of "reconnecting" to the network which paralyzes the system - inconvenient when in the middle of making reservations. Our integration with Flexkeeping has improved tremendously since implementing it two years ago; however, sometimes our clean rooms are spontaneously marked dirty and we haven't been able to figure out what causes that.

Avantages

I like the ease of use and even after 4 years, learning new features and ways to use the software.

Inconvénients

Learning how the housekeeping function works has been difficult. We have still not mastered that part.

Avantages

RoomMaster is The MOST COMPLETE yet so user-friendly PMS. Whether you are running a small, med or large Resort/Hotel; from room setup, creating rate codes & rates to entering a reservation and processing payments with Shift4 payment system. This is definitely one of the best PMS in the market. This system has it's on booking engine which pulls room rate information from the PMS it self, which saves work, unlike other booking engines, whereby you have to enter information all over! The booking process is so easy, payments are processed and immediately integrated into the PMS. Not to mention AddOns are automatically entered into the PMS as well, for the date the client chooses; this is all amazing.

Reports are easy to create and are very informative. I am so amazed by the pace booking analysis report, which provides me with the right information; booking trends, especially now that I am using Yield Management to maximize room revenue! This is an awesome feature which many PMS lack. I have also assisted another property in my area, San Ignacio Belize, in making the most of this feature rich PMS.

Inconvénients

I am very pleased with RoomMaster and all its features. The software is also updated with many great features each year. No complaints!

Avantages

I like that is effortless. You can customize just about everything. We have all Maintenance,Housekeeping, Front Desk use roommaster. We have 240 rooms and make many changes to reports, the functionality of guest profiles and history is awesome! We love the fact we can train new hires in a day or two and they are ready to roll.

Inconvénients

The only issue I have is with the group block functionality, we have use this software since 97 so we have always had this issue with multiple room types and or dates for groups, it can be a bit challenging as we pre book room numbers and actually block rooms, where other properties may not. It's just not as user friendly for us.

Avantages

I have used Room master for over 18 years . it is very user friendly, easy to use, the changes and upgrades to new features happen regularly.

Inconvénients

There is really nothing i dont like, there are forumsd to provide feedback and it gets taken on board

Avantages

The Demo version is available online for free to check it out. The system is very simple to use and good for a small hotel. The RM PMS can be easily be accessed via the ODBC SQL for revenue analytics and IJ reporting.

Inconvénients

The reports are not greatly formatted like other PMS system. There is no automated report scheduler like Opera to send out daily reports.

Avantages

Simple and easy to use
Numerous functionalities

Inconvénients

Every function comes at an additional cost
Upgrades are very frequent and compulsory and comes at an additional cost
Emails to the company are redirected to third party contractors who do not respond adequately
Apparently the Standard and Enterprise editions are being phased out and users only have a few months to pay for upgrades or get disconnected; efforts to reach the company directly to confirm this have failed... Only the third party contractors are delegated to communicate with clients.

Avantages

User Friendly
Easy to change rates.
Live Chat
Welcome Connect enables us to get bookings straight from Laterooms and booking.com onto our system

Inconvénients

Reports include cancelled bookings, so you have to do some reports manually. For example it shows all bookings from Laterooms in the figures that Welcome Connect produces, but many of these have cancelled.

Avantages

Ease of use, very easy to train new team members, very friendly user interface. Brilliant channel management, any changes made at site level is communicated across all booking channels seamlessly.

Inconvénients

Reporting is not easy and there always seems to be a margin of error with figures. Simple stats such as occupancy, average length of stay etc is not just there. You cannot delete group bookings or multiple rooms at once, you have to delete room by room.

Avantages

Easy to use, flexible, customer support attitude and availability , pricing & value, custom reports, features and interfacing with a multitude of other systems.

Inconvénients

I would like to have 24 hour support for the rare occasions we actually need it, however we don't consider this to be a real problem and there is always a support agent on "night call" for emergencies.

Avantages

Easy to use and compatible with our existing software. Regular updates to keep it update with customer needs

Avantages

Simply the best and easiest Property Management Software on the market offering an unbelievable value for money. It works very well for any property of any size anywhere in the world. I have installed it in more than 10 properties from Cook Islands, New Caledonia, Vanuatu, Vietnam, Seychelles, Sri Lanka always to the greatest satisfaction of the user, managers, and owners alike. It's an excellent product, very simple and stable, and it doesn't require any expensive multi server installation. Usage is self explanatory and very user-friendly. All functions and features are available so you can fully focus on your hotel operation and not IT/software issues. The price is very low for such a good product. You do not have yearly license fees beside the suggested maintenance agreement. The software is so stable and easy to fix that you can operate even in remote location without ever needing to call for support.

Inconvénients

Nothing really. I am amazed as how good they are at adjusting the software to include the latest trends and requirements of the hotel industry.

Avantages

I fell in love with this software because of its ease of use and simple interface. The functions are very easy to use and understand. The integration of a restaurant module is very useful and simple. It handles bookings, restaurant sales and back office seamlessly.

Inconvénients

It will be nice to have a survey function added to be sent to guests after departure.

Avantages

Convenience and back up.

Inconvénients

Some functions aren't immediately obvious, but there's enough support to deal with any issues. Once explained it's perfectly easy.

Avantages

The booking chart and rate override charts are easy to use. EoD and other reports are easy to run work from.

Inconvénients

Group bookings, optional extras, syncing with epos.

Avantages

The ease of use. Almost anyone can start with the training program and be proficient in a short amount of time.

Inconvénients

The time out function. I understand it is necessary. But it should be set at a longer period of time.

Avantages

Easy to use, not complicated like others. Fantastic support team .

Inconvénients

None , nothing that I can remember , from the start i loved it.

Avantages

The end of night paperwork is easier

Inconvénients

Listed on previous page

Avantages

Ability to tailor to each individual need by selecting options for each person. It also has the ability to communicate with our lounge and restaurant which makes it easier for our guests to keep everything on one bill.

Inconvénients

I do not like all the new security rules that come with the new EMV stuff. I also do not like the fact that once you use the check out and check back in feature their name no longer comes up when you look at the name tab in the quickroom screen.

Avantages

Very easy to uses clear easy to train new staff on.
Great support team

Inconvénients

Nothing , it is a great all round system