Uplisting

Avantages

Direct booking website. Low monthly fee. Nice looking user interface.

Inconvénients

Customer service was not available during most of the day in the United States. Response to questions usually took 24-48 hours. Poor reporting features and overall ease of use. Limited features in app. Calendar started on Monday and not Sunday.

Avantages

Initially they were a great company and great product. Text message capabilities and pricing.

Inconvénients

Took them years to develop needed updates to their software including a working app to even see your calendar. They still to this day have a very limited functional application. Expect to use a computer for everything you do on Uplisting.

Pricing - So they keep coming up with new features but even for those who have been with uplisting since the beginning, they want to nickel and dime you for what they consider an "upgrade" which compared to other providers is just standard offerings. For example: They charge you $1.25 PER reservation for their security check, $7.00 per a property for security deposit collection, $10 per a month for advanced reporting for owners (owners dashboard) which all other providers have standard, along with other nickel and dime upgrades, and their latest smart lock integration for $10 per a lock, per month (airbnb will be offering this option free in the near future).

Just a heads up which is very important. They ONLY payment provider they use for direct bookings is STRIPE. They refuse to connect to any other providers due to large kickbacks. Stripe does not allow for free cancellations for guests so this is something you can't offer to your guests when booking direct.

When you compare this to other providers, it's better to pick the bigger providers as they offer built in accounting, detailed owners' dashboard, professional website direct booking website builder/website.

I have tried to reach out to uplisting to help but they are now at a point of not really caring about the customers and we are more considered as a number instead of when I initially signed up.

Avantages

Versatile. More functions than the competition.

Incredible customer support. Educated, informed, skilled and knowledgeable staff with quick answers and solutions.

Inconvénients

Could do with more channel integrations - not just iCal.

Avantages

Uplisting allows me to manage my portfolio effectively

Inconvénients

I sometimes need to use my laptop because the app doesn’t enable certain features

Avantages

Very functional and good value for money

Inconvénients

Nothing. I am extremely satisfied with Uplisting

Avantages

Uplisiting is indispensable for me, organizing all bookings and automating messages. Its integration with smart locks, easy direct booking page and an app (even though still very basic) make it a valuable tool. Overall, highly recommended.

Inconvénients

Two suggestions for improvement: a) Enhance the app's capabilities, and b) Integrate guest ID verification for all guests, not just the main one, which would be crucial for certain countries.

Avantages

Easy to understand and use. There are so many features that help provide a 5* service.

Inconvénients

Not a con really, but I haven't made the time to work through all the features.

Avantages

Integrates with almost all of the big platforms and pricing engines.
Great automated customer email system.
Easy to update pricing and add different pricing to different platforms.
Includes deposit protection (pre-authorisation) with Stripe so don't have to manage damage deposits any more. Can ask guests for ID verification - also very helpful.

Inconvénients

Only gripe - Managing payments and booking deposits for direct bookings (bookings outside of the main platforms) is their only weak point.
Haven't had as many direct bookings through their web platform/portal as would have hoped.
Phone app could be more user-friendly.

Avantages

I researched dozens of property management systems in depth and UPLISTING had all the features that were important to me. They offer a small business discount if you have less than 3 properties to manage making them affordable. The customer service is A+. I have been very happy with my experience and recommend this software to others operating vacation rentals.

Inconvénients

I cannot think of a con. Other than VRBO being a pain when you use a PMS, but that is not the fault of UPLISTING.

Avantages

Unified calendar in box and messaging and easy to set up direct booking sites.

Inconvénients

The VRBO integration isn't great. No picture captions.

Avantages

we like that almost everything can be shown in the one place

Inconvénients

Data doesnt pull correctly, VRBO wont link with account, had multiple accounts of the help bots and people not understanding whats being said. People in the team cant get full access despite being given full access meaning they can only see the calander not the whole screen as the owner

Avantages

Good customer service and compare eviivo much easier to use

Inconvénients

Cannot check guest in and out via the app but only desktop

Avantages

It’s ease of use. The website is great and the staff helping with set up and great.

Inconvénients

The mobile app. It has nothing and makes it critical that you use the laptop.

Avantages

Ease of setting up initially. Good interaction once you understand how to use it

Inconvénients

No Phone Number!!!
Chat box is rubbish - says 20min wait and takes an hour.
Once you are connected to a person they take 10 mins a question

Avantages

Uplisting makes our jobs coordinating guest check-ins/cleanings simple and allows us to only communicate with guests for nice things instead of routine things that Uplisting automates. Cleanings, door codes, communications, everything is automated through Uplisting and we love it for coordinating VRBO, Airbnb etc. Uplisting even lists you on VRBO automatically using your Airbnb listing info, which instantly gets you 20-40% more bookings!

Inconvénients

The previous messaging app was not very full featured, however since the new releases put out in the last year, the messaging app is amazing now.

Alternatives envisagées 

Hostaway, Hostfully Property Management Platform, Guesty et Lodgify

Pourquoi choisir Uplisting 

Guesty was getting too expensive and Uplisting offered better options

Logiciel antérieur 

Guesty

Pourquoi passer à Uplisting

Uplisting offered to best options, stability and value

Avantages

Easy to use product, that allows me to manage everything in one place.

Inconvénients

Some of the integration with certain online travelling agents could be better. I would love it if you could do EVERYTHING in one place but in some cases I have to go through an OTA

Avantages

Uplisting has been a great Vacation Rental platform for starting with 5 properties and growing to now 15. It is simple, easy to navigate, and plays nicely with other systems.

Inconvénients

It does not communicate or work well with Quickbooks. Reporting is limited.

Avantages

Very efficient and effective tool. It makes managing my business so much easier.

Inconvénients

The complexity of keeping track of which features are integrated with which channels, is a pain. Although this is not Uplisting's fault- it is really due to the limitations of the channels.

Avantages

Great customer support, intuitive UI, love iot!

Inconvénients

The software is comparatively new, but they are growing so well! They'll leave the comp far behind

Alternatives envisagées 

Guesty et Hospitable.com

Pourquoi passer à Uplisting

Great price, great product!

Avantages

1. Great customer service.2. Features that are beyond what many of the other PMSs provide.3. Constantly adding features that we the hosts ask for. Very hands-on leadership.

Inconvénients

There are a couple of features I am looking forward to:1. They are working on making the calendar more user-friendly.2. I would like to see integrations with some of they accounting software out there like Stessa.

Alternatives envisagées 

Guesty

Pourquoi choisir Uplisting 

I was unhappy with the lack of customer service, which cost me a booking. I did not like 'read the article' answers to my detailed questions (I had already read the article). I think the company is too big and I has lost sight of the host - which happens. Uplisting hasn't left me waiting.

Pourquoi passer à Uplisting

Guest is extremely expensive and I didn't think it was going to make my life easier by paying more. It seemed they were going to be similar to HostAway due to their size. It was an easy choice with Uplisting.

Avantages

Uplisting is easy to use, does what it is supposed to, was easy to set up and the chat function always provides the answers to any questions you have.

Inconvénients

I had a couple of issues with Uplisting not being linked with booking.com properly to begin with and I didn't realise for a few weeks but this has now been rectified once I raised the issue with them.

Avantages

All in one functionality. Multiple features

Inconvénients

Setup was difficult with VRBO with already booked rentals that are converting to Uplisting as channel manager.

Avantages

Clear screen and easy to navigate software.

Inconvénients

More time on onboarding would have been helpful, especially tips on how to navigate common issues with Airbnb, Vrbo and Booking.com

Avantages

This system has so much potential - lots of neat features like direct booking websites, deposit systems, automated messages (if it is working). Great integrations with platforms (except VRBO). Great pricing control. Really nice 'how to' videos by the founders for most setup needs...

Inconvénients

The design is not responsive - so we can't use any of the features of this software on our mobiles, that's right: none at all, not even when you're in a bind and can't get to a desktop.

The mobile app that does exist is less than minimal only allowing you to message guests: BUT:
- the saved responses don't work
- it doesn't load previous conversations
- you can't see when a guest has sent a messages (could be a minute ago, could be 1 day ago).

The automated outbound messaging system doesn't work for last min bookings so guests are left without checkin details and info about their booking (!)

The UI is really hard to read (tiny font, it's really hard to distinguish between properties on their calendar, the design is actually harder to read quickly than a spreadsheet would be).

The customer service has real people (which I suppose is a plus) and they do try to help, but 9/10 they don't know how to help and even take around 1-2 days to respond to you.

They don't run customer service for a hospitality software on the weekends, which to me makes no sense as their customers are all using their platforms on the weekend...

All of this compounds to make it really hard to use. Leaves an awful lot to be desired.

Avantages

I have been doing serviced apartments for nearly 3 years now. I am still new, still learning and adapting. I have been with 2 other PMS's. I left the first one because they started off well, but kept taking away features and adding them as an add-ons, and the UX/UI kept changing- I felt like I had to keep re-learning how to use it. The second one, they promised me the world and hyped up their software, but in reality it was just no good. Uplisting was recommended to me as easy-to-use and alot of features. I'm happy I was sent in the direction of Uplisting. The ease of use of the software couldn't be easier. The features included are excellent. They are always adding new stuff. The customer service team actually work for Uplisting and aren't a hired team reading a screen. As long as Uplisting stay on this path, I'm not going anywhere. Very happy! Keep up the excellent work guys!

Inconvénients

I can't comment on cons. The reason being because there's nothing that comes to mind. The team are always implementing new features. And they listen and work on other features. It's not about "cons" and what's least to like, it's about how the team deal with it. And for that, I have no negative comments.

Alternatives envisagées 

Guesty

Pourquoi choisir Uplisting 

My website developer couldn't integrate with Little Hotelier due to the lack of API integration. I had to make a swift change. At the time it was low on my priority list as I was making live 5 units. But it had to be dealt with there and then. Within a week I went from learning I have to change PMS to going live with all units on Uplisting. My website is now integrated.

Pourquoi passer à Uplisting

2 reasons: 1) Guesty was very expensive 2) Guesty looked like I needed a diploma to use it

Avantages

I love the pre-booking tool! I switched from another PMS for this very reason - I needed these tools that Uplisting has in place: 1. Guest Screening/ ID Verification, 2. Signed Rental Agreement, and 3. Damage Deposit Collection. Also, Uplisting has numerous API and iCal integrations and the list is growing. Additionally, I have been VERY impressed with the customer support. They are knowledgeable and very helpful, and they respond quickly to inquiries - and that is essential. Lastly, they have a roadmap available to all users that explains what they are currently working on in terms of improvements, enhancements, etc as well as what is on deck and also what is being considered. It is good to know that the development team is hard at work improving and enhancing the product.

Inconvénients

I will admit that for some the GUI (Graphic User Interface) of the PMS might appear a bit staid and stiff but it is very useable and efficient. It's not designed for visual fluff but for effective use as a PMS.

Alternatives envisagées 

Hostfully Property Management Platform

Pourquoi choisir Uplisting 

I needed more integrations and I desperately wanted pre-booking tools that Uplisting has.

Logiciel antérieur 

Guesty Lite

Pourquoi passer à Uplisting

I already use and find essential, the Hostfully Guidebook. To stay with Hostfully and use their PMS was tempting but I felt Uplisting had the tools and integrations I wanted. (Besides the integrations below I also use Safely, StayFi, Minut and plan to use Wheelhouse as soon as they get their ABNB connection reimplemented in the early 1st quarter of 2023.)

Avantages

Incredible staff. Well trained, informed help, who can actually answer and fix your problems.Quick, simple, yet lots of great features. Very flexible software. Helps us get more bookings, and very quickly change availability and prices far in the future - but with lots of little, well-thought-out bonuses like telling it that all Saturdays in the year 2024 should have a minimum stay of 2 nights and the prices are higher than other nights... Other PMS / Managers struggle with these kind of bonuses.

Inconvénients

Only got full integration with Airbnb, Booking.com, Google Vacations and VrBo... Yes, they're the big 4 - but TripAdvisor, Agoda etc only have Availability & Bookings synched (ie no unified messaging or price alterations possible).. they could definitely do with linking these kind of sites fully...

Avantages

After nearly 10 years with one of the largest channel managers on the market and then a bumpy 6 month run with another provider over promising and under delivering, I was so relieved when I stumbled upon Uplisting by chance in a Google search. It is exactly what I was looking for - as if it were designed by property managers like myself. The customer service is outstanding and the Uplisting team is willing to listen and implement customer feature requests.

Inconvénients

If I had to find one flaw, I would say not having the ability to edit reservation line items (costs and fees) and in turn the automatically calculated owner payout totals is probably the most important issue that needs to be addressed. However, after suggesting some ideas, the team is working on making this feature available.

Alternatives envisagées 

Smoobu et Lodgify

Pourquoi choisir Uplisting 

I switched from KIGO because the core user interface is run on outdated technology and instead of recreating a new platform KIGO has continued adding to an outdated system which caused so many errors and issues. After a long run with KIGO, it was just time for a change.I switched from Direct because ultimately it was more common to see an error page when navigating the system than an actual functioning page - although I was always happy with the implementation manager, [SENSITIVE CONTENT HIDDEN], as well as the [SENSITIVE CONTENT HIDDEN]. It is a good product but has a long ways to go and unfortunately I couldn't be patient any longer.

Pourquoi passer à Uplisting

Uplisting offers quick customer service which is extremely important to me. It also offers an easy to use platform that is constantly offering more and more features without causing problems with the core features.

Avantages

I like the sofware, it does what I need to save time, is easy to follow

Inconvénients

I would like to see more feture in the software instead of paying a second party....

Avantages

It has many features that are important, like: channel sync, website builder, messages, analytics and many reports .. plus more!

Inconvénients

They only use Stripe for payment processing. It's a little costly.

Avantages

What a breath of fresh air- support from real humans in real time! Uplisting listen to all feedback and are excellent in the support department! This has got to be the number one factor for trying any new software.

Inconvénients

The software is constantly evolving and the developers are hands on- listening and improving features all the time.

I can really only say that the one negative is that currently you can’t view the entire month at once.. however knowing [SENSITIVE CONTENT HIDDEN] and his team I’m sure it is in the pipeline along with so many other exciting improvements.

Avantages

I love that this manages ALL of my calendars, so if I get a booking on one site, the calendar for that booking period is blocked for any other site. I love that it tasks my cleaning team automatically, and further that I can automate my messaging to the guests ensuring a much richer conversational experience for them. Finally the support is pretty good, usually they get back with me via chat (my preferred channel) within an hour or two.

Inconvénients

Integration with VRBO software would be great, and some more granularity into controlling price rules would be nice. The direct booking site is really sparse and doesn't seem to allow for multiple photos to be posted unless I (very likely) am missing something - perhaps an integration with August, like they did with Mint which saves a TON of time for me.

Avantages

The software is very easy to use on a daily basis. It integrates perfectly with all the OTA's and other software we use to manage our business. The guest communication and automated message option are perfect and a great time saver. It helps greatly streamline our communications with all guests. I also like the new features which are always being added. The Customer Service/Support are a credit to the business.

Inconvénients

There aren't any Cons. Everything works as it should and if it doesn't Customer Service/Support are always on hand to assist.

Avantages

Uplisting is the most simple platform I have used as a channel manager, it is easy to set up and easy to learn and use. The auto messaging is faultless, messages go out as planned. I love that I can save messages to be sent last minute as well and click and send with ease.

The support team are excellent and have been helpful from the beginning. I love that the team are improving their software all the time based on what customers require. I feel this is so important. We found it very difficult finding software for the short term rental industry that does everything in one place that we require it to do. There are so many out there but if they 'do it all' they are way too expensive for a smaller company starting out to use.

Uplisting is nearly there for all our company needs and we are willing to stick with them as they are adding features all the time.

Excellent software, give it a trial, you won't regret it.

Inconvénients

Just waiting for a booking button for our website and a few more features on the Housekeeping side and we'll be a customer for life !! Very happy :)

Avantages

Software makes managing our 7 properties a breeze. Best one we found so far.

Inconvénients

The mobile app is too basic and we cannot use for high level tasks.

Alternatives envisagées 

Guesty Lite

Logiciel antérieur 

Lodgify

Avantages

Ease of use and customer service when I need help.

Inconvénients

Small size of digits on the calendar.,,,

Avantages

Automated messaging through Uplisting no need to log into OTAs like Bookjng.com.
Automated guest payments straight into my bank account
Automated systematic opening and closing holiday let units

Inconvénients

Nothing so far. It's good value and relevant

Avantages

How easy and simple it is to use and how fast it is. So many others we tried were sluggish.

Inconvénients

They are already working on this, but I’m it’s current state guest communications could be improved.

Avantages

() Cheaper than similar competitors
() Easy to use
() Multi-user software
() Great Customer support
() Fantastic integrations with external programmes - (we're currently using Airbnb, booking.com and Zapier. We're also hoping to take advantage of their integrations with Tripadvisor and Home & Away once the time is right)
() Pricing can be manage easily
() Continuous improvements with estimated delivery of these improvements

Inconvénients

() Not fully integrated (messaging) with booking.com yet (although this should be coming through soon we hear) and this may also be the case with other platforms, such as tripadvisor and home & away (I've yet to try the two)
() Sometimes slow to deliver upon improvements despite initial planning

Avantages

I can update everything on all platforms with one click of a button.

Inconvénients

Customer service is SLOW, REALLY SLOW. The BOT is practically useless.

Avantages

easy integration, awesome product, never had any troubles.

Inconvénients

would love if i could scroll through the calendar with the mouse rather the toggles at the top (pretty small complaint really literally couldn't think of anything else.)

Avantages

Ability to see my whole business in one screen

Inconvénients

Informs me daily about bookings but not cancellation. Daily booking report includes date but not the year.

Avantages

With all the templated emails, my management time across 5 properties is down to a fraction of what it use to be. The cleaners know their job, the guests have all the information at their fingertips. I am rarely ever called on

Inconvénients

It's evolving, so you need to learn the new features as they are released... naturally. I really don't have anything bad to say, this is a great team and great product.

Avantages

The best in the biz after much research and disappointment from others

Inconvénients

lack of single content edits across linked platforms, inbox messaging with vrbo,

Avantages

Easy to use and set up, great support if you ever get a question.

Inconvénients

We had to start using a separate software for our cleaners as we always had issues with our cleaners not being able to access the app on their mobile as after 14 days it would say the free trial has ended.

Avantages

The value of the product is great for anyone with 10 or less units.

Inconvénients

The lack of growth and features needed to grow our property management company wasn't there, forcing us to seek another company.

Avantages

Ease of use and customer support. Super simple and straightforward

Inconvénients

Nothing to report yet / not aware of any issues so far

Avantages

We have over 200 apartments with 8 locations. We needed something that would be easy for the whole team to be using... The UX, the functionality and the support is second to none.

Inconvénients

Not found anything that is a deal breaker.
If there are any features that we have asked about adding they are in the works or have already now been released.

Avantages

Integrating was super easy and user-friendly. The product is to the point and does that job with all the key features needed.

Inconvénients

I feel that the app can be improved - currently buggy in the inbox and can also have more features.

Avantages

Uplisting is a complete end-to-end solution for me. I manage multiple rental properties in the Poconos and Uplisting keeps everything organized in one central Channel for me. When integrating technology together, there are the inevitable speed bumps along the way, but I can say confidently that [SENSITIVE CONTENT HIDDEN] and his team and on-the-ball to help solve any problems that may arise. I'm overwhelmingly thrilled with the solution and couldn't be happier with the price point.

Inconvénients

The integration was a bit tricky, but this is inevitable any time you're integrating a channel partner. You have to make sure all the 'pipes' are connected!