Uplisting

Avantages

I love how uplisting connects with AirBnB & Booking seamlessly, the integrated all in one inbox absolutely amazing as well makes it easier for my team to access everything in one area. I'm happy with the support as of now, the team is always on it and from the start [SENSITIVE CONTENT HIDDEN] has helped our team from the beginning, to onboarding, questions, and any difficulties we've had. I've worked with so many other PMS/Channel managers and have been hopping around with massive frustration, I'm glad I can finally end the headache of timewasting of switching every 6 months to a new PMS with one I can finally call home. Thanks [SENSITIVE CONTENT HIDDEN].

Inconvénients

The onboarding with VRBO is slow but this is mostly issues with Homeaway rather than uplisting, also some third party pricing tools have to be tweaked around to be able to customized with uplisting so you don't get the full ability of some apps, also they don't have a widget for direct bookings on website (their new link payment makes up for this in some way but not if your a marketer wanting to send traffic) however, the [SENSITIVE CONTENT HIDDEN] has mentioned that this it is something that will be coming out soon so Im looking forward to seeing that and their app in action.

Alternatives envisagées 

Pourquoi passer à Uplisting

Avantages

Most of the channel management tools are very similar in product scope. At their most base level, they all provide calendar synchronization, unified inboxes, and message automation. The features that sold me on Uplisting were the direct feed to the Google Rentals platform, easy to use in-system cleaning scheduling and management, and integration with other important tools like PriceLabs and Zapier.

Inconvénients

The price is the biggest con for me. With only one listing $100 / month is on the more expensive side, but I can add up to 5 properties for that price, so as I grow, it will become more economical.

Alternatives envisagées 

Pourquoi choisir Uplisting 

Logiciel antérieur 

Pourquoi passer à Uplisting

Avantages

Has most of the features I want for a low monthly subscription.

Inconvénients

Customer service and usability. The day-to-day usability is very good. But when you get into the details like setting up a direct booking site the help articles are helpful but always seem to be lacking some key info. For example if you want to change the URL of your booking site you can't get the TXT DNS file to verify the site automatically, nor can you add SSL automatically. You need to contact support for both of those. If you want to edit the site you'll need a link that you can only get from support even though it belongs on the direct booking site page.
So then let's talk about support. Tech's are helpful and friendly but ONLY available through chat. That would be fine except if you open a few chats such as if you encounter different issues at different points while you are onboarding, and the agent doesn't close it you might not be able to chat again. So you'll go to email and respond to an email of the chat. That's great, except when that agent is not working. Then your request sits on their desk for hours or days. AND to make it worse, they have no after-hours agents so if you are working on your website at 8pm EST on Tuesday and you just need that TXT file....sorry, you're out of luck until AT LEAST the next day. OK so you're more patient than I am and you wait until the next day. Only to find that your request is not answered because that agent is off-duty on Wednesday. But you couldn't have known that. BS. TLDR is you HAVE to work with the support agents to do anything of any consequence besides basic booking management BUT they aren't available all day AND your request can EASILY go unanswered because they don't properly centralize their tickets. It has serious potential but the CS aspect is a real deal-breaker. I'm only sticking around because it seems to work well in general and switching would be cumbersome. But I'm looking....

Alternatives envisagées 

Pourquoi passer à Uplisting

Avantages

It keeps everything in one once, keeps all staff in communication and has every platform I treated.

Inconvénients

The app is not for use with every function and it would be so much better if it is

Alternatives envisagées 

Pourquoi choisir Uplisting 

Logiciel antérieur 

Pourquoi passer à Uplisting

Avantages

Ease of use and integrations with Vacation Rental systems is great

Inconvénients

No integration with Breezeway. Really, really, really bad support. impossible and if it does not improve will be the reason myself and i suggest many others will have to look at other systems.

Avantages

The only Pros is sales man [sensitive content hidden]. After you get nothing.

Inconvénients

- No support
- - very dangerous functionality, in calendar, it may close all your rooms if you move a guest from ine room to another. And in the company nobody cares of anything.

Avantages

Calendar optics are great.
Ease of setting up.

Inconvénients

Poor customer support.
Guest messaging is clunky.

Avantages

You can integrated multiple platforms. keep calendars in synced and everything in one place.

Inconvénients

Need to have more calendar syncing platforms added. Like HipCamp

Avantages

Not only did I pay $100 a month for one property, but its malfunctioning cost me thousands more in lost bookings. Plus the hours of frustration trying to get help from their “support” team. DON’T use this.

Inconvénients

Lack of support. It was abysmal. Got worse

Avantages

Easy initial setup and use. Onboarding support. Great Airbnb integration. Automation of messages.

Inconvénients

The app is still very basic, so you often need to switch to the web version for some tasks. Messaging does not keep up with the capability of Airbnb ie does not show images. Integration with VRBO has limitations which affect the completeness of VRBO listings.
Connected with Google travel but have absolutely no way to verify if I’m actually listed. (It says it’s listed but cannot find listing after hours of searching)
Support hours do not line up with international time zones.
Lack of support during off hours and weekends

Avantages

The software is easy to use set up and operate. Integration with OTAs and other software is simple and has a very strong API

Inconvénients

Nothing really all is very good, the new upgrades coming for Insights are exciting

Alternatives envisagées 

Pourquoi choisir Uplisting 

Pourquoi passer à Uplisting

Avantages

Managing all my channels in place is beyond helpful.

Inconvénients

Customer service is lacking. Can take up to an hour to get an answer via chat. Most times the answer they give is either a link to a page I have already read or so vague is of little value.

Avantages

Platform /calendar integrationSo easyCommunication with uplisting staff is wonderful

Inconvénients

I can’t think of anything they need to improve

Avantages

Ease of use, phone call to set up and explain

Inconvénients

Some basic features missing, such as markup on Direct booking website.

Avantages

I like that Uplisting is clearly not a one-size-fits-all software. It CAN be what varying properties might need to be.

Inconvénients

I think my biggest pain point is, it is not app-friendly. Coming from Guesty, which IS app-enabled, it was a step down. At the time of my onboarding, not being able to create lock codes for my guests easily was a close second, although now that creating locks is much easier.

Avantages

Uplisting is a beautifully conceived and powerful software solution that seems to have grown from the ground up with an eye toward scalability and the frequent implementation of new features. There's no extra BS that isn't useful or doesn't work, so it does what it does extremely well.

When I started into short term rentals in 2016, Uplisting was newer and I ultimately chose a different product that had been around much longer and was more feature rich. However, it became a headache to use, was slow, buggy, and poorly conceived. I switched to a second product, then a third and experienced the same issues -- software bloat, an unintuitive interface, and a glacially slow development process where even critical bugs could take weeks or longer to sort out, and promised features routinely wound up months to even years behind.

Finally I rediscovered Uplisting. Since I first looked at their product, it's grown faster than nearly any other competitor in the market. The team answers questions comprehensively and immediately, bug fixes or small feature additions seemingly happen overnight, and large features roll out on a bi-weekly to monthly basis. This is absolutely fantastic.

I needed automated reviews, automated messaging, API integration to VRBO/ABB/Booking, a useable app or mobile friendly web site, integration with dynamic pricing, and a direct booking platform. Uplisting has it all, with the exception of the booking platform which is right around the corner.

Inconvénients

I can't really ask for much more aside from perhaps a really good booking metrics section. However, with a little elbow grease and smarts, you can leverage its Zapier integration and create your own metrics and booking analysis for free, plus a host of other things. See below.

Avantages

Ease of use, excellent support and cost effective

Inconvénients

The app but in progress to be updated now

Avantages

- Fast & reliable at syncronising bookings across channels - I switched to Uplisting from another channel manager that didn't syncronise fast enough and caused me to recieve double bookings.
- Integration with Stripe, reporting invalid credit cards back to Booking.com and automatically charging on Booking - saves me a few minutes on each booking.
- Automated messaging - works with both Airbnb and Booking.com. Guests love the instant confirmation message after booking, which wasn't always possible. I also have a scheduled message for after checkout - asking the guests for feedback and a review.
- Clear roadmap of development (they share their plan trello.com)
- Fixed price per listing
- Instant support via intercom

Inconvénients

- No mobile apps, but the website is mobile brower friendly.
- Automated messages could be improve with some more customisation options.

Avantages

Uplisting is a terrific management system. Has all the features you would expect and continual improvement behind the scenes continues providing users with updates . Pricing is extremely competitive

Inconvénients

To move to say a month or 6 forward you need to click on a button repetitively - a scroll bar would be better as Kigo had

Avantages

I used many of property management software, they all have some good features and some useless ones. But Uplisting is more like a reliable real personal assistant to me. Maybe that is the AI...
Especially the
1. Automation-Each reservation it helps to send out 7 emails to the guest.

2. Auto price mark up- It sends out the percentage that I would like to mark upon each channel after I set up the base price

3.Real-time sync speed. Believe me, This is more important than anything else. No more overbooking so far

4.The response time- Even though they are not based in the US, but the quick response when I have questions is really helpful.

5. I like the video tutorials they make for new feature release.

Inconvénients

There are some features comes really handy that Uplisting is still developing are:

1. Website, I would like to have a website building tool to create my personal booking page, they said that they will release the feature around March 2020.

2. I would like to send out guests quotes with all the price break down before I really create a reservation to them.

3. I would like to edit the daily price or the total amount after I select the dates, or discount the price on percentage.

4. I hope there is a simple beep sound while there is a new message.

Avantages

The number "1" feature for us is that if a client books one of our units, Uplisting immediately blocks the dates on all platforms. We used to (occasionally when doing this manually) end up having another party book the same days and than the trouble of cancelling one party over the other ....
Second item that we love; the calendar updates. One area, one entry and ALL platforms are updated. It would take a whole day to go from platform to platform and do this manually.
These two items alone, make Uplisting indispensable to us.

Inconvénients

I wish I could have everything I have on my laptop mirrored on my iPhone. But .... is that a CON? Not really.

Avantages

Uplisting has an intuitive and logical user interface. Other STR management platforms are confusing and difficult to use. Uplisting helps me effectively manage listings, reservations and pricing. I am also excited to use the newly-introduced reservations widget.

Inconvénients

It'd be nice if Uplisting provided the ability to more tightly integrate the direct booking/reservation features with my custom website to provide visitors with an uninterrupted user experience and interface.

Avantages

The software is user-friendly, it's comfortable to use. It has all the functions, that are needed to manage the short-term rentals. Also, we like integrations with Zapier and Stripe. The most thing, we are happy about is the team, who are working there. They help in every situation and pay a lot of attention to the client. Also, they are working on new features, that are needed for this business. Big thanks to the team, you are working great!

Inconvénients

The cleaning schedule can be improved, if you have a lot of apartments, it's not comfortable to use. Waiting for the app, because most of the work is done on a mobile phone. The integration of the website would be nice to have.

Avantages

Easy to get an overview of reservations, easy to change rates

Inconvénients

Would like more customization in the look of the dashboard. Difficult to see if any reservations have special need. How about letting me color the reservations based on my wishes?

Avantages

I’ve used this from its MVP and it has gotten better with each iteration. Great customer service and reliable software.

Inconvénients

My only issue being a longtime user is that the pricing structure changed and I’m paying more now than I did in the past but there are more features.