Uplisting

Avantages

I love how uplisting connects with AirBnB & Booking seamlessly, the integrated all in one inbox absolutely amazing as well makes it easier for my team to access everything in one area. I'm happy with the support as of now, the team is always on it and from the start [SENSITIVE CONTENT HIDDEN] has helped our team from the beginning, to onboarding, questions, and any difficulties we've had. I've worked with so many other PMS/Channel managers and have been hopping around with massive frustration, I'm glad I can finally end the headache of timewasting of switching every 6 months to a new PMS with one I can finally call home. Thanks [SENSITIVE CONTENT HIDDEN].

Inconvénients

The onboarding with VRBO is slow but this is mostly issues with Homeaway rather than uplisting, also some third party pricing tools have to be tweaked around to be able to customized with uplisting so you don't get the full ability of some apps, also they don't have a widget for direct bookings on website (their new link payment makes up for this in some way but not if your a marketer wanting to send traffic) however, the [SENSITIVE CONTENT HIDDEN] has mentioned that this it is something that will be coming out soon so Im looking forward to seeing that and their app in action.

Alternatives envisagées 

Pourquoi passer à Uplisting

Avantages

Most of the channel management tools are very similar in product scope. At their most base level, they all provide calendar synchronization, unified inboxes, and message automation. The features that sold me on Uplisting were the direct feed to the Google Rentals platform, easy to use in-system cleaning scheduling and management, and integration with other important tools like PriceLabs and Zapier.

Inconvénients

The price is the biggest con for me. With only one listing $100 / month is on the more expensive side, but I can add up to 5 properties for that price, so as I grow, it will become more economical.

Alternatives envisagées 

Pourquoi choisir Uplisting 

Logiciel antérieur 

Pourquoi passer à Uplisting

Avantages

Calendar optics are great.
Ease of setting up.

Inconvénients

Poor customer support.
Guest messaging is clunky.

Avantages

Has most of the features I want for a low monthly subscription.

Inconvénients

Customer service and usability. The day-to-day usability is very good. But when you get into the details like setting up a direct booking site the help articles are helpful but always seem to be lacking some key info. For example if you want to change the URL of your booking site you can't get the TXT DNS file to verify the site automatically, nor can you add SSL automatically. You need to contact support for both of those. If you want to edit the site you'll need a link that you can only get from support even though it belongs on the direct booking site page.
So then let's talk about support. Tech's are helpful and friendly but ONLY available through chat. That would be fine except if you open a few chats such as if you encounter different issues at different points while you are onboarding, and the agent doesn't close it you might not be able to chat again. So you'll go to email and respond to an email of the chat. That's great, except when that agent is not working. Then your request sits on their desk for hours or days. AND to make it worse, they have no after-hours agents so if you are working on your website at 8pm EST on Tuesday and you just need that TXT file....sorry, you're out of luck until AT LEAST the next day. OK so you're more patient than I am and you wait until the next day. Only to find that your request is not answered because that agent is off-duty on Wednesday. But you couldn't have known that. BS. TLDR is you HAVE to work with the support agents to do anything of any consequence besides basic booking management BUT they aren't available all day AND your request can EASILY go unanswered because they don't properly centralize their tickets. It has serious potential but the CS aspect is a real deal-breaker. I'm only sticking around because it seems to work well in general and switching would be cumbersome. But I'm looking....

Alternatives envisagées 

Pourquoi passer à Uplisting

Avantages

It keeps everything in one once, keeps all staff in communication and has every platform I treated.

Inconvénients

The app is not for use with every function and it would be so much better if it is

Alternatives envisagées 

Pourquoi choisir Uplisting 

Logiciel antérieur 

Pourquoi passer à Uplisting

Avantages

The only Pros is sales man [sensitive content hidden]. After you get nothing.

Inconvénients

- No support
- - very dangerous functionality, in calendar, it may close all your rooms if you move a guest from ine room to another. And in the company nobody cares of anything.

Avantages

Ease of use and integrations with Vacation Rental systems is great

Inconvénients

No integration with Breezeway. Really, really, really bad support. impossible and if it does not improve will be the reason myself and i suggest many others will have to look at other systems.

Avantages

Uplisting makes our jobs coordinating guest check-ins/cleanings simple and allows us to only communicate with guests for nice things instead of routine things that Uplisting automates. Cleanings, door codes, communications, everything is automated through Uplisting and we love it for coordinating VRBO, Airbnb etc. Uplisting even lists you on VRBO automatically using your Airbnb listing info, which instantly gets you 20-40% more bookings!

Inconvénients

The previous messaging app was not very full featured, however since the new releases put out in the last year, the messaging app is amazing now.

Alternatives envisagées 

Pourquoi choisir Uplisting 

Logiciel antérieur 

Pourquoi passer à Uplisting

Avantages

Good customer service and compare eviivo much easier to use

Inconvénients

Cannot check guest in and out via the app but only desktop

Avantages

You can integrated multiple platforms. keep calendars in synced and everything in one place.

Inconvénients

Need to have more calendar syncing platforms added. Like HipCamp

Avantages

1. Great customer service.2. Features that are beyond what many of the other PMSs provide.3. Constantly adding features that we the hosts ask for. Very hands-on leadership.

Inconvénients

There are a couple of features I am looking forward to:1. They are working on making the calendar more user-friendly.2. I would like to see integrations with some of they accounting software out there like Stessa.

Alternatives envisagées 

Pourquoi choisir Uplisting 

Pourquoi passer à Uplisting

Avantages

Incredible staff. Well trained, informed help, who can actually answer and fix your problems.Quick, simple, yet lots of great features. Very flexible software. Helps us get more bookings, and very quickly change availability and prices far in the future - but with lots of little, well-thought-out bonuses like telling it that all Saturdays in the year 2024 should have a minimum stay of 2 nights and the prices are higher than other nights... Other PMS / Managers struggle with these kind of bonuses.

Inconvénients

Only got full integration with Airbnb, Booking.com, Google Vacations and VrBo... Yes, they're the big 4 - but TripAdvisor, Agoda etc only have Availability & Bookings synched (ie no unified messaging or price alterations possible).. they could definitely do with linking these kind of sites fully...

Avantages

What a breath of fresh air- support from real humans in real time! Uplisting listen to all feedback and are excellent in the support department! This has got to be the number one factor for trying any new software.

Inconvénients

The software is constantly evolving and the developers are hands on- listening and improving features all the time.

I can really only say that the one negative is that currently you can’t view the entire month at once.. however knowing [SENSITIVE CONTENT HIDDEN] and his team I’m sure it is in the pipeline along with so many other exciting improvements.

Avantages

Ease of use, phone call to set up and explain

Inconvénients

Some basic features missing, such as markup on Direct booking website.

Avantages

All in one functionality. Multiple features

Inconvénients

Setup was difficult with VRBO with already booked rentals that are converting to Uplisting as channel manager.

Avantages

Ease of use and customer service when I need help.

Inconvénients

Small size of digits on the calendar.,,,

Avantages

The software is very easy to use on a daily basis. It integrates perfectly with all the OTA's and other software we use to manage our business. The guest communication and automated message option are perfect and a great time saver. It helps greatly streamline our communications with all guests. I also like the new features which are always being added. The Customer Service/Support are a credit to the business.

Inconvénients

There aren't any Cons. Everything works as it should and if it doesn't Customer Service/Support are always on hand to assist.

Avantages

I can update everything on all platforms with one click of a button.

Inconvénients

Customer service is SLOW, REALLY SLOW. The BOT is practically useless.

Avantages

Easy to use and set up, great support if you ever get a question.

Inconvénients

We had to start using a separate software for our cleaners as we always had issues with our cleaners not being able to access the app on their mobile as after 14 days it would say the free trial has ended.

Avantages

The software is very easy to use. It connects very well to AirBnb and Booking, which are the platforms I use the most. The synchronization of calendar and prices is very fast. Each time I have a question they answer very quickly. Highly recommended

Inconvénients

I wish it synched prices with VRBO, even for just 1 property, as well.

Avantages

Love the automated messaging, especially the power and customization available. Love the channel management, double booked isn’t in our vocabulary. Also a big fan of the direct booking engine.

Inconvénients

Using on mobile phone isn’t great. The ui works great on desktop or iPad.

Avantages

Uplisting has been invaluable in running my business, from the ease of setting it up and the daily functionality of being able to communicate with guests.

Inconvénients

a feature i would like to see improved is more functionality on a mobile.

Avantages

- Fast & reliable at syncronising bookings across channels - I switched to Uplisting from another channel manager that didn't syncronise fast enough and caused me to recieve double bookings.
- Integration with Stripe, reporting invalid credit cards back to Booking.com and automatically charging on Booking - saves me a few minutes on each booking.
- Automated messaging - works with both Airbnb and Booking.com. Guests love the instant confirmation message after booking, which wasn't always possible. I also have a scheduled message for after checkout - asking the guests for feedback and a review.
- Clear roadmap of development (they share their plan trello.com)
- Fixed price per listing
- Instant support via intercom

Inconvénients

- No mobile apps, but the website is mobile brower friendly.
- Automated messages could be improve with some more customisation options.

Avantages

I used many of property management software, they all have some good features and some useless ones. But Uplisting is more like a reliable real personal assistant to me. Maybe that is the AI...
Especially the
1. Automation-Each reservation it helps to send out 7 emails to the guest.

2. Auto price mark up- It sends out the percentage that I would like to mark upon each channel after I set up the base price

3.Real-time sync speed. Believe me, This is more important than anything else. No more overbooking so far

4.The response time- Even though they are not based in the US, but the quick response when I have questions is really helpful.

5. I like the video tutorials they make for new feature release.

Inconvénients

There are some features comes really handy that Uplisting is still developing are:

1. Website, I would like to have a website building tool to create my personal booking page, they said that they will release the feature around March 2020.

2. I would like to send out guests quotes with all the price break down before I really create a reservation to them.

3. I would like to edit the daily price or the total amount after I select the dates, or discount the price on percentage.

4. I hope there is a simple beep sound while there is a new message.

Avantages

easy integration, awesome product, never had any troubles.

Inconvénients

would love if i could scroll through the calendar with the mouse rather the toggles at the top (pretty small complaint really literally couldn't think of anything else.)