Uplisting

Avantages

I love how uplisting connects with AirBnB & Booking seamlessly, the integrated all in one inbox absolutely amazing as well makes it easier for my team to access everything in one area. I'm happy with the support as of now, the team is always on it and from the start [SENSITIVE CONTENT HIDDEN] has helped our team from the beginning, to onboarding, questions, and any difficulties we've had. I've worked with so many other PMS/Channel managers and have been hopping around with massive frustration, I'm glad I can finally end the headache of timewasting of switching every 6 months to a new PMS with one I can finally call home. Thanks [SENSITIVE CONTENT HIDDEN].

Inconvénients

The onboarding with VRBO is slow but this is mostly issues with Homeaway rather than uplisting, also some third party pricing tools have to be tweaked around to be able to customized with uplisting so you don't get the full ability of some apps, also they don't have a widget for direct bookings on website (their new link payment makes up for this in some way but not if your a marketer wanting to send traffic) however, the [SENSITIVE CONTENT HIDDEN] has mentioned that this it is something that will be coming out soon so Im looking forward to seeing that and their app in action.

Alternatives envisagées 

Pourquoi passer à Uplisting

Avantages

Most of the channel management tools are very similar in product scope. At their most base level, they all provide calendar synchronization, unified inboxes, and message automation. The features that sold me on Uplisting were the direct feed to the Google Rentals platform, easy to use in-system cleaning scheduling and management, and integration with other important tools like PriceLabs and Zapier.

Inconvénients

The price is the biggest con for me. With only one listing $100 / month is on the more expensive side, but I can add up to 5 properties for that price, so as I grow, it will become more economical.

Alternatives envisagées 

Pourquoi choisir Uplisting 

Logiciel antérieur 

Pourquoi passer à Uplisting

Avantages

Easy to use and built correctly for hospitality

Inconvénients

Only allows card payments for booking guests, with options of 1 or 2 payment structure only.
Would be great to have bank transfer option and multiple payment plan options.

Avantages

Direct booking website. Low monthly fee. Nice looking user interface.

Inconvénients

Customer service was not available during most of the day in the United States. Response to questions usually took 24-48 hours. Poor reporting features and overall ease of use. Limited features in app. Calendar started on Monday and not Sunday.

Avantages

It keeps everything in one once, keeps all staff in communication and has every platform I treated.

Inconvénients

The app is not for use with every function and it would be so much better if it is

Alternatives envisagées 

Pourquoi choisir Uplisting 

Logiciel antérieur 

Pourquoi passer à Uplisting

Avantages

Has most of the features I want for a low monthly subscription.

Inconvénients

Customer service and usability. The day-to-day usability is very good. But when you get into the details like setting up a direct booking site the help articles are helpful but always seem to be lacking some key info. For example if you want to change the URL of your booking site you can't get the TXT DNS file to verify the site automatically, nor can you add SSL automatically. You need to contact support for both of those. If you want to edit the site you'll need a link that you can only get from support even though it belongs on the direct booking site page.
So then let's talk about support. Tech's are helpful and friendly but ONLY available through chat. That would be fine except if you open a few chats such as if you encounter different issues at different points while you are onboarding, and the agent doesn't close it you might not be able to chat again. So you'll go to email and respond to an email of the chat. That's great, except when that agent is not working. Then your request sits on their desk for hours or days. AND to make it worse, they have no after-hours agents so if you are working on your website at 8pm EST on Tuesday and you just need that TXT file....sorry, you're out of luck until AT LEAST the next day. OK so you're more patient than I am and you wait until the next day. Only to find that your request is not answered because that agent is off-duty on Wednesday. But you couldn't have known that. BS. TLDR is you HAVE to work with the support agents to do anything of any consequence besides basic booking management BUT they aren't available all day AND your request can EASILY go unanswered because they don't properly centralize their tickets. It has serious potential but the CS aspect is a real deal-breaker. I'm only sticking around because it seems to work well in general and switching would be cumbersome. But I'm looking....

Alternatives envisagées 

Pourquoi passer à Uplisting

Avantages

The only Pros is sales man [sensitive content hidden]. After you get nothing.

Inconvénients

- No support
- - very dangerous functionality, in calendar, it may close all your rooms if you move a guest from ine room to another. And in the company nobody cares of anything.

Avantages

Ease of use and integrations with Vacation Rental systems is great

Inconvénients

No integration with Breezeway. Really, really, really bad support. impossible and if it does not improve will be the reason myself and i suggest many others will have to look at other systems.

Avantages

Calendar optics are great.
Ease of setting up.

Inconvénients

Poor customer support.
Guest messaging is clunky.

Avantages

Not only did I pay $100 a month for one property, but its malfunctioning cost me thousands more in lost bookings. Plus the hours of frustration trying to get help from their “support” team. DON’T use this.

Inconvénients

Lack of support. It was abysmal. Got worse

Avantages

After nearly 10 years with one of the largest channel managers on the market and then a bumpy 6 month run with another provider over promising and under delivering, I was so relieved when I stumbled upon Uplisting by chance in a Google search. It is exactly what I was looking for - as if it were designed by property managers like myself. The customer service is outstanding and the Uplisting team is willing to listen and implement customer feature requests.

Inconvénients

If I had to find one flaw, I would say not having the ability to edit reservation line items (costs and fees) and in turn the automatically calculated owner payout totals is probably the most important issue that needs to be addressed. However, after suggesting some ideas, the team is working on making this feature available.

Alternatives envisagées 

Pourquoi choisir Uplisting 

Pourquoi passer à Uplisting

Avantages

What a breath of fresh air- support from real humans in real time! Uplisting listen to all feedback and are excellent in the support department! This has got to be the number one factor for trying any new software.

Inconvénients

The software is constantly evolving and the developers are hands on- listening and improving features all the time.

I can really only say that the one negative is that currently you can’t view the entire month at once.. however knowing [SENSITIVE CONTENT HIDDEN] and his team I’m sure it is in the pipeline along with so many other exciting improvements.

Avantages

I researched dozens of property management systems in depth and UPLISTING had all the features that were important to me. They offer a small business discount if you have less than 3 properties to manage making them affordable. The customer service is A+. I have been very happy with my experience and recommend this software to others operating vacation rentals.

Inconvénients

I cannot think of a con. Other than VRBO being a pain when you use a PMS, but that is not the fault of UPLISTING.

Avantages

Managing all my channels in place is beyond helpful.

Inconvénients

Customer service is lacking. Can take up to an hour to get an answer via chat. Most times the answer they give is either a link to a page I have already read or so vague is of little value.

Avantages

Uplisting has been a great Vacation Rental platform for starting with 5 properties and growing to now 15. It is simple, easy to navigate, and plays nicely with other systems.

Inconvénients

It does not communicate or work well with Quickbooks. Reporting is limited.

Avantages

Ease of use, phone call to set up and explain

Inconvénients

Some basic features missing, such as markup on Direct booking website.

Avantages

Clear screen and easy to navigate software.

Inconvénients

More time on onboarding would have been helpful, especially tips on how to navigate common issues with Airbnb, Vrbo and Booking.com

Avantages

The software is very easy to use on a daily basis. It integrates perfectly with all the OTA's and other software we use to manage our business. The guest communication and automated message option are perfect and a great time saver. It helps greatly streamline our communications with all guests. I also like the new features which are always being added. The Customer Service/Support are a credit to the business.

Inconvénients

There aren't any Cons. Everything works as it should and if it doesn't Customer Service/Support are always on hand to assist.

Avantages

Software makes managing our 7 properties a breeze. Best one we found so far.

Inconvénients

The mobile app is too basic and we cannot use for high level tasks.

Alternatives envisagées 

Logiciel antérieur 

Avantages

Automated messaging through Uplisting no need to log into OTAs like Bookjng.com.
Automated guest payments straight into my bank account
Automated systematic opening and closing holiday let units

Inconvénients

Nothing so far. It's good value and relevant

Avantages

() Cheaper than similar competitors
() Easy to use
() Multi-user software
() Great Customer support
() Fantastic integrations with external programmes - (we're currently using Airbnb, booking.com and Zapier. We're also hoping to take advantage of their integrations with Tripadvisor and Home & Away once the time is right)
() Pricing can be manage easily
() Continuous improvements with estimated delivery of these improvements

Inconvénients

() Not fully integrated (messaging) with booking.com yet (although this should be coming through soon we hear) and this may also be the case with other platforms, such as tripadvisor and home & away (I've yet to try the two)
() Sometimes slow to deliver upon improvements despite initial planning

Avantages

easy integration, awesome product, never had any troubles.

Inconvénients

would love if i could scroll through the calendar with the mouse rather the toggles at the top (pretty small complaint really literally couldn't think of anything else.)

Avantages

With all the templated emails, my management time across 5 properties is down to a fraction of what it use to be. The cleaners know their job, the guests have all the information at their fingertips. I am rarely ever called on

Inconvénients

It's evolving, so you need to learn the new features as they are released... naturally. I really don't have anything bad to say, this is a great team and great product.

Avantages

Easy to use and set up, great support if you ever get a question.

Inconvénients

We had to start using a separate software for our cleaners as we always had issues with our cleaners not being able to access the app on their mobile as after 14 days it would say the free trial has ended.

Avantages

We have over 200 apartments with 8 locations. We needed something that would be easy for the whole team to be using... The UX, the functionality and the support is second to none.

Inconvénients

Not found anything that is a deal breaker.
If there are any features that we have asked about adding they are in the works or have already now been released.