FastSpring

Avantages

Laisse le consommateur espérer acheter légalement

Inconvénients

Pas de facture de société lorsque le consommateur a validé la commande

Avantages

FastSpring has been completely dependable in providing a way for me to sell ebooks through my website. Once each book is set up as a new product, I rarely have to take any further actions; I can attend to other aspects of my business, secure in the knowledge that FastSpring is taking care of all aspects of sales, including processing payments, taking care of sales taxes in many countries, and handling downloads of the books by the customers.

Inconvénients

When I first started using FastSpring, I found it somewhat tricky to set up a new product. It took me a while to understand how to construct the template for the email message a customer receives after purchasing an ebook. However, FastSpring's support team helped me through that process, and now it is very easy to set up each new product, using a template that has been saved to my account, which provides multiple file downloads so the customer can download the book in three versions (PDF, ePub, and Kindle).

The only other problem I sometimes encounter is when a customer contacts me to say they have not received an ebook they paid for. On several occasions, the problem was caused when the customer entered their email address incorrectly. I wish the FastSpring system would somehow verify that the email address is correct when entered.

Avantages

Excellent and easy-to-understand reports in the service. It's especially convenient to work with the Sales report and receive information about subscription payments. Additionally, statistics on failed payments and chargebacks are displayed conveniently.

Inconvénients

I didn't find any drawbacks. The service is easy and convenient to use in work.

Avantages

none that I can think of, we use a number of payment gateways/merchants etc. and FastSpring is never one we would choose, we inherited it from an acquisition.

Inconvénients

Poor user experience, terrible platform to navigate, way too expensive and awful refund management, Reporting is terrible.

Avantages

I have bought several products via FastSpring now and have been happy every time.

Inconvénients

I don't have any issues with FastSpring.

Avantages

The learning curve on the FastSpring store environment is easy to master. On first exposure, the features and capabilities can seem to be a bit overwhelming to initially understand. But with careful reading of all of the Help topics you will soon have enough knowledge to begin designing your store structure.

Anytime, you discover a feature or function that doesn't understandable, go to Support and submit your questions and intended results that you want to achieve.

The folks will rapidly respond and do everything possible to provide information.

Inconvénients

I would like to be able to sort products and offerings into more easily manageable groups. For example, being able to add sorting tags to a single product, and generate individual store fronts by simply defining the contents by the assigned tags.

Avantages

- Fast and responsive support team.
- Wide choice of payment and currency options for my customers.
- Very flexible with features covering almost all of my business needs.

Inconvénients

- Can sometimes be a bit unfriendly in terms of the interface. Looks like the coders are in charge of usability.
- Design of the user checkout and options to change it are a bit outdated and need to be modernized.
- Could have integrations (or apps) with web and eCommerce platforms: Wix, Ecwid, etc.
- A bit hard to setup more complex elements such as shopping cart, etc. Needs to offer some visual way to do it (without coding).

Avantages

Good handling of payments via various payment methods, anywhere in the world. Tax processing for virtually all the countries, with refund capability, if applicable.

Inconvénients

Occasional glitches in integration with our platform, TestDome, resulting in us having to update some payments manually.

Avantages

FastSpring provides online payment processing solution for our worldwide customers, including VAT and tax processing.

Inconvénients

Creating custom orders and invoices could be more user-friendly.

Avantages

I love how flexible the software is. It accommodates a variety of different strategies to sell a product. Integrated product license support is great and includes the ability to callback to your own system when purchases are made.

Inconvénients

There are some non-intuitive ways to get at certain information about purchases or settings.

Avantages

The best feature of FastSpring is their handling of the transactions -- the payments, taxes, refunds are all handled for me. Acting as a reseller, my paperwork is greatly simplified: I sell to them, they sell to the world.

Integration was easy, with excellent tools and debugging capabilities available.

Inconvénients

Customization does require some technical smarts.

Avantages

Todas las funcionales que integra, lo que lo convierte en una herramienta muy potente y a la que se le puede sacar mucho partido, ya que no sólo gestiona pagos, sino también facturación entre otras muchas funciones.

Inconvénients

La facilidad de uso y poder llegar a dominar la aplicación. Se nos hizo pesado muy tedioso y el interfaz de uso es muy mejorable.

Avantages

Die Tutorials sind soweit ok wenn auch mit viel Text und wenig Inhalt

Inconvénients

Man bestellt einen Artikel und bekommt einen, zunächst, kostenlosen Artikel dazu.
Diesen Kostenlosen Artikel muss man aber kündigen sonst ist er nach 14 Tagen kostenpflichtig

Avantages

We have been using FastSpring for over 6 years now and the first thing that comes to mind is that it is a solid product, that we never have issues with. It just works. I can't say it is complicated in the initial setup. All the necessary testing options are available and they are easy to use. Overall great product with many options to set up your store and integrate with other platforms.

Inconvénients

I don't have much to say here, except that maybe there is a bit of a learning curve to it if you have no background in setting up subscription-type billing.

Avantages

The fulfillment aspect of FastSpring is very good, making it virtually impossible for visitors to your site to get your product without first paying.

Inconvénients

Integrating with your site is a bit involved and you will need some technical knowledge to seamlessly integrate it with your site.

Avantages

I was introduced to FastSpring by an existing customer which I asked for suggestions for a payment gateway that could help us process recurring payments. The challenge was that our home country was India and other payment gateway providers like 2checkout had already rejected our application. But we got on-board with fastspring within a couple of weeks and it has been an amazing journey since then. We've processed thousands of dollars since then and experience has been very transparent.

Inconvénients

A few hiccups would be:

1. The UI and easy-of-use can be worked upon. Sometimes it becomes difficult to find the right section/settings for a specific order
2. The back-end dashboard could have a few more features

Avantages

Rich features
They handle taxes well all around the world

Inconvénients

Poor support
Buggy implementation of new JavaScript based storefront

Avantages

Using FastSpring it was easy to set up a sales solution for my Microsoft Windows app. The site allows extensive testing of your store listing prior to going live. The user interface is intuitive. I have had no problems with the mechanics of the service. User feedback is forwarded safely and securely, and it has been easy to handle user issues.

Inconvénients

The only suggestion I have had is to provide a mechanism for free software updates for registered end users of my app. There are some mechanisms in play, but they are time-limited. Right now I maintain a mailing list and give out free update coupons to purchasers of my app. But it would be nice to make this a little easier via the site.

Avantages

FS has supplied a great deal of work that we didn't have to program ourselves. It takes care of our renewals and fulfilments better that we could do ourselves.

Inconvénients

None, the platforms are great (Springboard and Dashboard)

Avantages

Does taxes, sends automated reminders, automated failed payment notifications, tracks memberships and active inactive states. I'd like to be able to track approved users in the Fastspring (other admin staff etc)

Inconvénients

Hate hate hate the font size of the customer URL... its small and have to adjust it manually to normal size each time I email a customer a copy. On the reports page I don't understand the reporting on Current Subscriptions, its often at odds with other methods we use to track memberships, and varies wildly during a 24 hour time frame

Avantages

I feel I can trust the Software to deliver on Sales after I have configured my Product. It is a fairly straight-forward, low cost solution to getting my Products online and getting revenue. I have tried other systems and still love FastSpring the best!

Inconvénients

I like the old style Login unfortunately as the new Board is missing the easy ability to switch from test to active when designing the Products - I could not find it anywhere and I searched for ages!? The reporting still needs work - it is not intuitive enough and always takes me ages to get the type of data I want to see

Avantages

I love the abiity to accept check payments. They also make it very easy to adjust products, prices, coupons, etc.

Inconvénients

It is difficult to find a list of all current clients and transactions. They also could use an update with their reporting.

Avantages

Not a whole lot. It takes forever to load.

Inconvénients

Fastspring could really use an interface update. Using the product feels like I am using something from 2005.

Avantages

Easy to integrate
Efficient in handling payments
Money vs Value is perfect
Quick response from CS team

Inconvénients

Need automation in few areas. Rest is good

Avantages

Everything.
They take care of everything including paying all of the states sales tax.
Great customer service.

Inconvénients

Have not found any.