Passportal

Avantages

Easy to use, super secure, customisable. Almost everything required when managing thousands of devices.

Inconvénients

Documentation feature could be better, development slowed down since Solarwinds took over, now n-able.

Avantages

Passportal is the best software for any team that need to shares password for any account that we shares together. I can add user for them to be able to access to all the password that are stored on the software.

Inconvénients

I wish they has an option to change the timeout session, as the session active time is too short and i find myself to have constantly logging in to the software and it is quite annoying.

Avantages

It does a good job of keeping login information for various customers in a central, secure, managed location. It allows you to restrict access to specific clients to specific people or teams and tracks every time a technician has accessed a password so you know what needs to be rotated if they depart.

Inconvénients

The browser plugin is tolerable but not great.

Avantages

Nothing, used passportal software was faulty items not showing properly, entering stuff missing errors on running reports. Everything pretty much did not work active directory sync, everything started using it and after 6 months I was still skeptical to enter data they were not able to get it working properly.

Inconvénients

From the sales to tech support once you sign the paperwork, had billing issues for 8 months never resolved. They will forget you and do not care until its time from renewal. I moved to IT Portal never looked back. Horrible experience

Avantages

The product is solid. Its password management feature puts it ahead of other documentation platforms. But...

Inconvénients

Transitioning from IT Glue has been nearly impossible. I was told we'd be able to export all our data from IT Glue, and import into PassPortal via a basic .zip file, but it wasn't that simple. First, and most importantly, not one password was successfully imported from IT Glue to PP. Zero. The same with documents and articles. So effectively, all of the useful information that can't just be grabbed by integrating with our PSA/RMM tools was not imported.

I've been told fixes are coming, but it's been weeks and nothing. I have been manually moving password over using the import template, which generally works, but it is time-consuming and one of the appealing features was the import process. Now I have some passwords for some clients, plus some articles and documents, but nothing consistent.

And support has not been particularly helpful. They keep saying fixes are coming and not following up, and ultimately I need some kind of resolution here.

I very much hope I can do the bulk import soon because it's been almost two months and I am still using two products.

Avantages

I like how many features are combined in one solution from password management to documentation to offering portals to employees and clients easily.

Inconvénients

The organization method of the system is not very logical. I do not like how you have to create a vendor and then a contact and that the vendor list is pretty much global and not specific to company. Also the agent on the servers do not seem to work correctly and we still do not see them functioning as they should. After contacting support we have decided to table fixing this since no one is in need of it at this time. I also do not like the addon in the browser it autofills 2FA and creates login issues instead of seamless logins.

Avantages

Our passwords are secure and we have the ability to share those passwords as needed to clients. Password management has always been a nightmare but now it couldn't be easier

Inconvénients

We add our client domains in and have the ability to see expiration dates but there is no way to run a report on all domains to see all expiration in one view.

Avantages

It forced us to develop good habits. We previously documented in the site config section of autotask which was functionally no different than a notepad file. Passportal's structure of templates and linking forces us to put in more information which leads to better notes.

Inconvénients

There are some customization aspects which are still lacking, but are on the roadmap.

Avantages

The audit report of known password by user and the ability to change windows password

Inconvénients

The fact that single sign on and ad sync is not an option at the moment

Avantages

It is very easy to use, the browser plug-ins make password entry a breeze and integration with other tools such as Connectwise Control (ScreenConnect) and TakeControl is fantastic

Inconvénients

Sometimes the Chrome browser plugin will do strange things, but only if you have A LOT of tabs open (I think more of a Chrome issue than PP)

Avantages

Password management is easy and manageable

Inconvénients

The Passportal Docs section needs an overhaul - its way to restricted and constrained. There are bugs in the templates as well. It doesn't allow for collaborative collection of data because the templates are too rigid. If the docs section was more customizable and took some of the features from articles - where you can add text boxes, change text size and move things around would be ideal.

Avantages

The Search and Password Generator features are convenient and useful. Being able to keep my passwords in a different vault than the company passwords is great. I also like that I can share my username and password info with an individual without have to make it public for the entire company.
Negative issues experienced when we first rolled out Passportal no longer happen and the fact that Passportal has 'fixed' these is considered a big Pro in my books! (IE: Organization Code would not save, credentials would not populate even though the URL matched).
Happy to have a Canadian offering such as this!

Inconvénients

The set up and transition to Passportal was not smooth, which may have been a training or implementation issue, but it was frustrating out of the gate due to issues that now do not seem to happen (see Pro comments).

Avantages

The functionality and capabilities that are meant for Managed Service Providers are top notch.
Administration, implementation, and set up was simple.
AD and Chrome browser extension integrations were effortless/

Inconvénients

There are some small kinks to still be worked out: some User/Password fields don't populate, a few newly created credentials don't auto-save, some small UI issues with extension

Alternatives envisagées 

RoboForm, 1Password, Keeper Security, LastPass, KeePass et Dashlane for Business

Pourquoi passer à Passportal

Pricing, Partnership, Proof of Concept

Avantages

I really like that all my clients information is readily available in 1 place. I don't have to hunt through pages of documentation to find a password, IP address, how to article or anything. All information is laid out in a standard format

Inconvénients

the integration with ConnectWise Automate and Control seems a little delayed. and sometimes doesn't show up at all if the serial number isn't populated in Automate.

Alternatives envisagées 

Microsoft SharePoint et Confluence

Pourquoi choisir Passportal 

Pricing

Pourquoi passer à Passportal

Even though the other 2 options were free, being able to standardize the documentation was key. The password keeper was also a huge factor. the last was the integration with many other software platforms. For the price, we couldn't pass it up.

Avantages

The great thing about this software is that it seems pretty intuitive, I like the import feature for the passwords it works really really well. It has two factor authentication of course which is a requirement. lastly the windows sink although it took a bit of time to figure out exactly how it worked is extremely nice.

Inconvénients

when we first reviewed this software it looked like the search feature was extremely powerful however after using it for a while it isn't as powerful as I'd like. Secondly there's no way to move items around so if I create an item in one folder I can't move it to the other without doing it one by one there's no mass feature there's also no document import feature which would be nice that being said importing or rather copying and pasting from word or even from a website works extremely well

Avantages

The peace of mind you get after you've changed all of your online access to use highly complex and unique passwords, but only have to remember 1.

Inconvénients

Chrome Add-In: When entering search I have to tab 4 times to launch site. I don't like being forced to the mouse. Would be better if I could just hit enter after entering search and a match is found.

Avantages

Software is easy to use and provides an audit trail for password activity. Integration with Automate is an valuable feature for our use of the tool.

Inconvénients

Would like to see configurations between ConnectWise Manage and Passportal so that we don't have to copy information to Passportal.

Alternatives envisagées 

LastPass

Pourquoi passer à Passportal

A focus on the MSP space and ability to add customer password management.

Avantages

Password management and integration with connectwise control

Inconvénients

Unable to create folders to organize articles.
Unable to update passwords through connectwise automate.

Avantages

The website is very easy to use. The plugins for ScreenConnect and Microsoft Edge work very well and make me and my team more efficient.
The password sync with servers has helped a lot with user support.

Inconvénients

The plugin for Firefox doesn't work very well. The app on the iPhone only has access to passwords and none of the documentation.
At times the server password sync can be buggy but it is easily fixed with a reinstall of the software.
The customization of the documentation is a little lacking but not too bad.

Avantages

Passportal makes managing passwords for hundreds of clients simple.

If a question arises, phone support is rarely longer than a 15 minute wait. Support staff is always courteous and wanting to help find the answer best suited for the scenario.

Inconvénients

Features could be more fleshed out such as setting default properties for folders, but this is only a temporary issue since we’ve been informe by Passportal that this will someday roll out to customers.

Avantages

The fact that the software is made for a corporation. (and not for an individual user)

Inconvénients

It is a cloud based solution, every day I hope PassPortal does not go bankrupt.

Avantages

Good documentation is key to running a successful MSP and PassPortal allows you to keep good notes for both your team and your clients in a secure manner. It's as comprehensive as their largest competitor, IT Glue, but significantly less and with only a month to month commitment.

Inconvénients

It's still not inexpensive, but it's necessary as you scale and mature your MSP. It's also a major undertaking to get setup, but there are good resources to get you up and running.

Avantages

Its one of the fastest password management tools to get what you need quickly, in & out with full auditing and permissions on every aspect.

It has helped our management of not only our internal passwords but our clients also.

Inconvénients

The setting up of the clients with the SITE addon was a bit tedious.
Having to spend 30 minutes with each client you want to have use of Passportal will get tedius.

Avantages

The search bar!
Ease in password inputting and folder creation.

Inconvénients

I am the one who set it up, the settings do not adhere to permission, the wording is different therefore it is extremely hard to set it up with accurate access. Also there are 3 thresholds of settings and all must be compatible to work accurately. The access, the used and the permission.

Avantages

Easy to use. Very logical in its organization.

Inconvénients

They had a few bugs in the early days, but everything is great now.

Avantages

Integration, value, setup, ease of use, was honestly 9/10 of the product I was looking for. Very intuitive

Inconvénients

Slow response from support, though it was a very low priority issue so not too bad, missing some key features available in other password management solutions such as being able to generate TOTP codes for other logins

Avantages

- Very well thought out and robust feature set
- Portal layout
- Global search with options
- AD integration

Inconvénients

- Browser extension incompatible with Duo 2FA for certain sites
- Organization key requirement. It resets on its own and I don't like storing it somewhere else
- Passportal extension doesn't always prompt to add new sites, and clumsy when it does. If you accidentally click off the extension without saving, you lose anything already typed.

Avantages

The functionality of the product is fantastic, many great features are available right from the browser plugin without having to log into the web portal

Inconvénients

There are a few company-wide reporting features that are noticeably lacking.

Avantages

Documentation and Ease of use. The ad sync with passwords is a life saver. Documentation has saved us hundreds of hours of troubleshooting.

Inconvénients

I cannot right click and paste into my articles. However I can just use ctrl+V. Not a big deal just an honorable mention.

Avantages

Our company started using passportal this last year, and it is much more user friendly than alternatives we have tried. Highly recommended!

Inconvénients

Browser extension at time was not great, however the company has released a new one that works great.

Avantages

Ease of use and integration into Connetwise Control.

Inconvénients

Slowness in releasing features and or fixing issues. This seems to have improved since the buyout but still slower than many companies.

Avantages

Password tracking
Password rotation for AD accounts
Audit log

Inconvénients

The integration with CW is one way. And only allows you to import the most basic fields from CW manage. All notes are left behind as are custom configuration questions.

Avantages

I like that I do not have to remember passwords and can auto load passwords for different machines. This way I do not have to memorize complicated passwords but still able to use a complex password for security purposes.

Inconvénients

Sometimes the auto fill does not work and does not provide an error. I have confirmed the password is correct by manually typing in the password.

Avantages

When an IT engineer leaves the company, we no longer have to spend hours resetting passwords for all clients

Inconvénients

Development for bugs and new features is rather slow

Avantages

On browsers it does a quality job of managing passwords, and documentation.

Inconvénients

On browsers including mobile, it has some issues like; form fill is non functional on Android.

Avantages

There was a default Autotask integration.

Inconvénients

The user interface is rather slow.
User interface is logging off too fast, even when you whitelist your IP address.
Impossible to delete companies which are not used anymore (created via Autotask interface). You can only deactivate.

Avantages

The software is easy to use, able to upload credentials en masse and Highly adaptable

Inconvénients

There are some areas i'd like to include Photoes in the body of the article or datafeild but I can only link the image instead.

Avantages

The password management and documentation portion of this product is fantastic. It has have a very positive impact on our organization. Allows our technicians to access the data they need in a quick fashion which ultimately provides our clients with a better experience.

Inconvénients

The customer documentation portion. As an organization we have

Avantages

The nearly transparent operation inside browsers.

Inconvénients

The degree to which it illuminated our own sloppiness with password management (also one of its best features when you get right down to it).

Avantages

It was easy to setup and migrate our passwords into the software, It's secure and it was integrated with connectwise automate.

Inconvénients

I haven't found any yet, I feel that the software does what it was intended for .

Avantages

I liked the ease of password management including the ability to deploy an agent to keep our administrator password on a rotate and have that automated. This way we can stay proactive with password changes and/or rotations. I also like the documents add-on as it has been our centralized storage for all our customer information/documents/diagrams, etc. This makes it much easier for our techs to location information from a single location instead of searching between multiple shares and wasting time.

Inconvénients

Only con as I have heard from our techs, is it is sometimes hard to distinguish L, I, and 0/O. If we would get some different font/format to make it easier to distinguish would be very helpful.

Avantages

Secured our passwords and eased access. Makes us more efficient.

Inconvénients

Nothing yet, product is great. Straight As.

Avantages

Nice mobile app, great audit reports, the password AD sync helps alot for service accounts.

Inconvénients

Right now I cant see any cons in the way we use it.

Alternatives envisagées 

KeePass

Avantages

I liked the layout and the amount of information I could store in Passportal

Inconvénients

The thing I liked least about the software was the support, not very helpful at times

Avantages

Easy to use. It makes finding information easy.
Links objects

Inconvénients

Only thing missing is notification for renewal of subscriptions and warranties

Avantages

Integration
Secure
Multi factor Authentication
Efficient
Small Footprint
Manageable
Works

Inconvénients

None yet, I am going to have to keep you posted.

Avantages

Add-in to connect wise very useful, website itself easy to navigate as is chrome add-in

Inconvénients

Have used LastPass in the past which has a local application available which is easier to navigate

Avantages

Easy to use joined with Screen connect making it easier to use the login feature

Inconvénients

That you can only link it with screen connect and it does not support other RDC clients

Avantages

AD integration is great. The ability to change up pws is great.

Inconvénients

Login experience is lacking. Employees often get locked out.

Avantages

The primary reason it was selected was for password management which has a plugin for Connectwise Control. The added bonus of a fledgeling document management systems helped tipped the balance.

Inconvénients

Encountered a number of bugs during the initial setup but these were corrected or worked around. DMS is still very limited. More automation with regards to integration would be beneficial.