Gist

Avantages

I like the easy of use, and flexibility of functionality. Basically everything you would need is in this package

Inconvénients

Like anything, it's hard not to look at competitors and want for a small thing here and there, but overall it's solid

Avantages

- simple and fast set-up
- Linking between crm and supportdesk
- engaged support
- messenger

Inconvénients

- onboarding for new users could be even simpler

Alternatives envisagées 

Pourquoi choisir Gist 

Logiciel antérieur 

Pourquoi passer à Gist

Avantages

The CRM Features that keep on growing continuously.

Inconvénients

New Features require new learning curves and some adjustment each time.

Avantages

The Chat is amazing and great to use. Now I can stop using other email and marketing platforms because Gist does it all.

Inconvénients

Gist needs to add more pre design elements such at email and forms are built and design for different campaigns.

Alternatives envisagées 

Pourquoi choisir Gist 

Pourquoi passer à Gist

Avantages

Easy to use after getting over the initial learning curve (it's got a lot of advanced features so it may take a bit of messing with everything to get the *Gist* of things - but well worth the effort). Makes marketing automation more precise and effective with minimal extra work or effort.

Inconvénients

Not much, as mentioned in the Pros there's a bit of a learning curve but once you've gotten the hang of things it's a smooth experience.

Avantages

What I like most about Gist is that it's easy to use. I pasted some code on my site and now the conversation bubble is active. I really appreciate how I can customize which pages it appears on.

Inconvénients

I would like a few more of the features available in the mobile app, but I understand that that would be hard to implement. The app does a great job at making the chat available to me everywhere.

Avantages

1. LiveChat is great, it even supports many languages, which is very handy if you're website visitors are not native english speakers.
2. The CRM module offers basic information about your visitors, which helps in crafting your audience segmentation.
3. It has integrated email campaigns. This wasn't extensively tested by us, but it'll be perfect for mid-sized audience with just a few thousand subscribers.

Inconvénients

1. Email editor could use some improvements.
2. Would be nice to have a more robust CRM module.

Avantages

As a Digital Marketer and Customer Success Manager, I love it when a platform replaces multiple tools - it helps me to keep things organized by focusing on that matter the most. I use it daily for live chat, email marketing automation.

Inconvénients

I do feel the need for modern email templates, or at least the possibility to personalize multiple items from the existing templates.

Avantages

It's eliminate the use of multiple products.
Easy to use all in one solution with Automation.

Inconvénients

Admin UX was not that must great, But now they are working on it.

Alternatives envisagées 

Logiciel antérieur 

Avantages

The features. Developers listens to the community and roll out updates actively.

Inconvénients

Usability is not the main feature. Workflow and initial setup is bit of a learning curve.

Alternatives envisagées 

Avantages

I love Gist. That I get a really neat chatbot and insights into visitors on my site has been useful and eye opening. And then there's the email marketing. I am now actually sending out emails to a list which I hadn't done regularly before when using other solutions.

Inconvénients

I've been a little confused about flowing subscribers from one list to another but I just have to spend more time in the tutorials.

Avantages

So easy to set up and get Drip Campaigns working.

Inconvénients

Lack of some Drip Email features such as BCC.

Alternatives envisagées 

Pourquoi choisir Gist 

Pourquoi passer à Gist

Avantages

I love a special feature on Gist, it's Show a Chat Prompts when trigger activity on your site.

Inconvénients

Gist didn't run chatbot on the Facebook platform.
They run chatbots on their own chat platform only.

Avantages

A good combination of features that are required by early stage startups

Inconvénients

Needs to include properties on events ingested from Segment

Alternatives envisagées 

Pourquoi choisir Gist 

Logiciel antérieur 

Avantages

Having the ability to have an email list to communicate to my audience,
The ease of setting up with customer service.
The community is awesome! It's a place to share learning.
Having the ability to communicate to website visitors from through chat.

Inconvénients

There's a learning curve.
In the beginning, learning how to set up campaigns were difficult.
The opt-in forms are not easy to customize for my brand.

Avantages

It makes it easy for us to have communication with our customers.

Inconvénients

To be honest, there isn't much I don't like about the software.

Avantages

chat is simple for our customers to understand

Inconvénients

The IOS app could be better, in app notification for more workspaces could be better.

Avantages

Chatbox widget, that was my initial requirement
Forms and contact database
Ability to add attributes to contact database
API to connect with our scripts

Inconvénients

I wished the customization of the look and feel be more comprehensive.

Alternatives envisagées 

Pourquoi passer à Gist

Avantages

I like the ability to see each page a user has visited on our website and I like being able to reply to customers in near real time.

Inconvénients

It's very un-intuitive and it is too easy to accidentally change or delete data if you click on the wrong icon. What I find most dismaying is there is no way to cancel the account. Once you are signed up, you held hostage. You cannot cancel from the account page nor the subscription page. There is no way to reach someone live and they do not reply to email.

Avantages

8 powerful tools to increase my business. GIST is the perfect tool to handle automation: marketing, support, knowledge base, forms, bots, tracking and much more. Your perfect ally!

Inconvénients

I do not dislike anything. GIST has a LOT of functions and it's not always so easy to understand which tool to use for a specific goal. They have many article and videos, but I would suggest to add more documentation for advanced functions and scenarios. The support team is always available and ready to help though.

Alternatives envisagées 

Pourquoi choisir Gist 

Logiciel antérieur 

Pourquoi passer à Gist

Avantages

Easy to use and really easy to implement. If you can load up a script to google tag manager you'll be fine with Gist

Inconvénients

Little confusing on the use of multiple domains

Avantages

It had a great end easy overview. You can make a funnel easaliy and plan emails so you can work by bulking

Inconvénients

It would be easier when i can set the tool in dutch so it will work even more handier

Avantages

Live chat (with integration to FB Messenger), Email marketing, Live tracking.

Inconvénients

Steep learning curve especially workflow.

Avantages

Live chat, Live view, Knowledge base and email broadcasting.

Inconvénients

Mobile app. No integration with Facebook messenger

Avantages

To be honest I like everything. Been on Gist since its early beginning

Inconvénients

To be honest there isnt anything I dislike.

Avantages

Gist have many solutions but majorly we like its email automation.

Inconvénients

In all of its solutions, web forms are somehow very basic.

Avantages

Their live chat is top notch, but I've recently been using their Twitter chats integrations - which is quite good. Drip emails also looking good. UI is easy. Support team's available quickly so I like that.

Inconvénients

Even though the UI is easy, some times I'm struggling to find the option to perform a certain action.

Avantages

Their seamless live chat function that works flawlessly, and their mobile app, which is a huge must have for me

Inconvénients

No white labelling for my level of subscription

Avantages

Ease of use
Simple layout
Fast loading
Quick assignment

Inconvénients

Account management: It feels complex
Tag management: Could be better

Avantages

The focus they give to email marketing with a very popular concept. The Live Chat Bubble.

Inconvénients

Slowly integrating with popular software platforms.

Avantages

The most useful part about Gist is that I don't need to use it since there are many other systems out there that offers what they do.

Inconvénients

It is not easy to get started and their support leaves a lot to wish for.

Avantages

I have been a account holder since Gist earlier days when it was known as Convertfox. It has come a long way since then. There are some serious competitors in this space, but Gist is on its way to the top of the list. Heres just a few things that I love about Gist:
- They have been adding features at a rapid pace over the past year.
- The new visual workflow tool is really impressive.
- Auto capture - so you have contact data added to your contacts.
- Webhooks + Zapier access!
- They now have remade template workflows. Huge timesaver.
- Very affordable. You will not find a better product in their pricing range.

Inconvénients

Overall I’m very pleased with Gist. My main complaint is the lack of a basic CRM. This feature is on the roadmap, but has yet to be delivered. I’m going it will launch in 2020.

Alternatives envisagées 

Pourquoi passer à Gist

Avantages

- Ease of Use
- user interface
- perfect for gathering emails of anonymous visitors

Inconvénients

- I can't add [email protected]
- Delay in arrival of chat to my inbox

Avantages

The fact that it combines all the features I was already using on different platforms into one is what I like most about Gist. Email marketing, Social Media connect with customers, contact forms, and live chat all-in-one is the big feature I like most.

Inconvénients

Everything is great about Gist. One area to improve would be to work with Ticket Tailor in collecting emails from customers who have made a purchase.

Alternatives envisagées 

Pourquoi choisir Gist 

Logiciel antérieur 

Pourquoi passer à Gist

Avantages

An all in one marketing software that is far better than the competition and at half the price. It does all sorts of marketing automation. I can't believe I found out about them now. I wish I knew about them when I purchased HS.

Inconvénients

The support staff isn't always available during US hours

Avantages

Easy to use
Best value for money
Has a live chat and email marketing

Inconvénients

Does not have two factors authentication.

Avantages

I like that it is very simple to use and intuitive. I didn't have to struggle with learning an outdated website.

Inconvénients

The loading time. Sometimes, the platform would take seconds, other minutes, other times it doesn't load at times.

Avantages

Great chat & drip email functionality. They keep developing the product.

Inconvénients

As with any new software there are occasional growing pains but we think the tradeoff is worth it.

Avantages

I like this product. Very easy to install and configure. The team is also pleased with the interface and management.
Cool new features:
- Live View
- Message Sneak Peak
- AutoCapture

Inconvénients

Need capture utm parameters like utm_source, utm_term and other

Avantages

Easy to install use, the possibility of tagging users, creating a drip campaign, integration with other software.

Inconvénients

My only complaint is the missing ability to easily create forms.

Avantages

I love the integration of chat, booking and email marketing (to name a few). Gist allows you to effectively engage with and nurture both clients and potential clients. This is extremely helpful to have all in one place.

Inconvénients

I would love to see more customization options for booking (colors, images, fonts, etc.).

Avantages

Gist keeps growing and adding new awesome features!

Inconvénients

Hate that some of the features don’t get added to the early adopters plans we purchased, and pushed to upgrade to use the new features to their fullest. When early ltd adopters we’re sold the whole product.

Avantages

Its a game changer software that automated a lot of my comunication with my current and furute patients .. I´m always recommending this to all of my friends..

Inconvénients

As i´m a health professional, it was not easy the learning curve.. it could be a little easier.. but maybe its me ! :D

Avantages

Constant New Features
I can reply to a message via my email inbox.
Sending emails to all of my leads had never been easy before Gist.

Inconvénients

The only thing I wanted was the ability to see the number of active visitors on my site and that too has been added today, so for me, there are no cons at all.

Avantages

This was really easy to implement : a simple js code and that's it.

Inconvénients

This a a cloud solution that I can't use for some of my clients with restrictive cloud policies.

Avantages

The automation based on website actions is a great feature. Their live chat is fantastic.

Inconvénients

I wish they would have smart tags and base conditional rules on those tags like in Active Campaign but well the quality for the price is more than fair when compared with competitors.

Avantages

Strong suite of features, value for money

Inconvénients

Looking forward to more templates for emails and workflows

Avantages

The live chat customer support is such a great tool. It was also very easy to implement the live chat with our WordPress site.

Inconvénients

It was a bit hard to getting started because of all the opportunities the tool provides. Took some time to get a full overview of the tool.

Avantages

All-in-one software for SaaS. You don’t have to pay for different solutions to get things done.

Inconvénients

Messenger functionality is not the best it can be. I liked the way Intercom approached visitor nudging. Gist could get some ideas from them.

Alternatives envisagées 

Pourquoi choisir Gist 

Logiciel antérieur 

Pourquoi passer à Gist

Avantages

Feature Packed - pretty much does everything you could wish for to help provide great customer service

Inconvénients

Sometimes a little slow to load up - but not very often. I think the tools is developing really well but some features are a little slow to launch