Gist

Avantages

Gist plays a crucial role in our organization as a communication hub that allows us to effectively engage with leads both on our website and through email. By using Gist's chat and email features, we are able to quickly respond to inquiries and questions from potential customers and provide them with the information they need to move further down the sales funnel.In addition to its communication features, we use Gist as a CRM to manage customer relationships. With Gist's contact management features, we can easily track customer interactions on our website and record important details such as their interest and preferences. This helps us better understand our customers and provide personalized service.Gist's email marketing platform is also a key tool for us. We use it to send out newsletters and other marketing materials to our customers and prospects. With its customizable templates and easy-to-use interface, we can create engaging and effective email campaigns that drive engagement and conversions.

Inconvénients

The integration plugin on the website can slow down the website speed, as shown on Google PageSpeed Insights and GTMetrix. A few times, the platform is slow to send notifications to us when there's a lead/customer using LiveChat on our website.

Alternatives envisagées 

Pourquoi passer à Gist

Avantages

Gist has been essential to allow us to build processes, categorize leads, and manage interactions with our clients. We started to implement it as we wanted a good overall solution for the platform and kept using it for the last two years for the business. The leads trackers is super basic, but that simplicity worked for us to track the different lanes and statues of our clients and their projects. The chat bot was by far the most affordable option for us, and allowed our customers to simply reach out anytime they had a question.We did have a few questions for them a few times, and their customer support was a bit slow due to timezones, but they were always able to get to the bottom of the issue.

Inconvénients

Gist's platform has become a bit bloated making it hard to find certain options until you get familiar with how it works. Most of the settings are intuitive, but there are many times when you think a setting should be in one place, and it is in a submenu somewhere else. Not too bad once you get used to it, but after using it for a while, you do get a feel for how it is organized.Also, some of the tools are not super intuitive to setup and integrate with your existing solutions. They do support Zapier, but that requires a Zapier subscription to master the implementation.

Alternatives envisagées 

Pourquoi passer à Gist

Avantages

I discovered Gist (when it was still called differently) and immediately bought a lifetime subscription. Its promise was to build the next Hubspot / Intercom killer solution at a way more affordable pricing point.

We started off using all that was on offer: sending emails, chatbot integration, interaction tracking, building profiles, ... The team is very responsive and helped me out with multiple questions or remarks in the past.

Today, we are using it only for the knowledge base solution it has on offer - which works as you expect. We switched to a more expensive alternative, Hubspot, but were not satisfied with the overall Gist experience.

Inconvénients

Many of the features I have come to discover had its quirks from time to time. It was clearly a work in progress, a very promising one, yet a product that fails from time to time remains a product that fails.

On the other hand, I found it sometimes hard to set things up. Once I understood how it worked, there was no issue, but being a copy cat at heart, they could have taken some of the typical flows for setup from their competitors as well.

Alternatives envisagées 

Pourquoi passer à Gist

Avantages

Gist's messenger bot is very powerful and you're able to put it on your website as well as all your subdomains. It's become the #1 way my visitors prefer to interact with me. I had no idea how much interaction I was missing until I installed it. Then add full email marketing and you're really flying!

Inconvénients

Gist is working to improve their speed through the browser. I wish the free plan allowed for use of webhooks like the paid plans do. But $29/mo isn't bad!

Avantages

Love that everything is integrated and works together. Chat is cross platform with twitter, facebook and your website (javascript can be placed on any website that allows it including many 3rd party apps). Email product is maturing really well compared to others in the market in just 2 short years.

Inconvénients

Having an all-in-one product is really ambitious. Doing that in 2 years is spectacular. Although some features aren't yet fully developed, the product is definitely a player against others in the space. Also needs updates to customer service/communications especially in the area of product updates.

Avantages

Gist has a lot of great features and a fantastic UX for both site visitors and support agents. The onboarding was very intuitive, also thanks to their detailed documentation. So far we have only used the live chat and bots, but we are already working on migrating the custom knowledge base of our SaaS to Gist. Finally, Gist’s own support team is spot on!

Inconvénients

We would like to see more integrations, especially with BuddyBoss, Frill, SureMembers and SureCart.

Alternatives envisagées 

Pourquoi passer à Gist

Avantages

Really love their live chat feature as we are seeing a lot of enquiries compared to any other communication channels such as email, and phone call. We also love how you can segment all the leads who have contacted your website using their livechat, plus the other features will help you nurture your leads.

Inconvénients

Their basic lead capture forms, pop-ups. Hope they can create a better editor for this one so that we can build good looking forms that are enticing for our website visitors.

Alternatives envisagées 

Pourquoi choisir Gist 

Logiciel antérieur 

Pourquoi passer à Gist

Avantages

The integration of all the features is killer. Contacts, leads, marketing emails, automation emails, knowledge base, all tie together really well. The UI is nicely laid out and easy to use. As is the APPI, if you need to dive that deep. Well thought and full featured.

Inconvénients

I had a couple of issues importing contacts from my app but the support team sorted me out in a few minutes. I'd also like to see some more backend integrations, like a Ruby gem for Rails applications.

Alternatives envisagées 

Pourquoi passer à Gist

Avantages

The thing I like the most about Gist is that it is an all-inclusive platform in which you can do both marketing and business process management.

Inconvénients

The thing we as a company like least, is the fact that the membership is based on the number of contacts. We have a large databases of contacts and importing them all would become very very expensive.

Alternatives envisagées 

Avantages

I liked Gist's seamless integration of communication, collaboration, and automation features in one platform, providing a comprehensive solution for our team's needs.

Inconvénients

While Gist is generally impressive, one area for improvement is the learning curve for advanced features, which could be more user-friendly for new adopters. Also I want to see a WhatsApp integration.

Avantages

Easy to install chat widget with many options on colors and icons. Pretty much a great app overall. You never know with newer apps if they are going to be around or if there is a lot of continued development. But the Gist team is always helpful and they keep developing and developing. That says a lot for where they are headed. I see great things and we will continue to use them.

Inconvénients

Early on we had some issues with email deliverability and setting up the support inbox... However, support was super helpful and let us know they had issues with their email deliverability but that they were working on improving it. They brought in some email engineers and moved over to a new backend service. It was annoying but we held out with them. It took a few painful months. However, deliverability has improved drastically and so has the email building capabilities and UI.

Avantages

I just love Gist's chatbot integrations with other applications. Seems like Gist has gone a long way from then. They now have tons of 3rd party integrations supporting them. Gist saves my time and money as now I do not have to own multiple applications and Gist solves half of my business pain points within 1 single platform.

Inconvénients

You need to start building your email trust to grow your number of sends through time. The system will take multiple considerations such as bounce rate and opens to avoid spam. I believe if you are sending legit emails as a new client, you would do just fine. Understandable as Gist needs to keep their email deliverability clean on a global scale.

Avantages

All in one feature is amazing. Love chat, email automations, funnels, email templates, integration and the list goes on.

Inconvénients

Nothing so far. However a live call feature would be a plus.

Avantages

How seamlessly are web, chat, email and social media integrated altogether. Data is gathered from many difference channels, event tracking on the website adds even more context to the profile of each individual user/contact, and this all allows for some great personalization and user experience. All of these great benefits, though, are available to the Premium plan only, which doesn't come cheap at all.

Inconvénients

The Support bot is an add-on, though it's one of the big differentiation factors of Gist,compared to many of the other support chat services. The Free plan is very limited, both in terms of functionality and user limits. The custom chatbots work only with the website chats, not with the other channels such as Facebook, Whatsapp etc, which means you would need to use another software if you want to automate those (which makes no sense).

Alternatives envisagées 

Avantages

Gist provides endless ways of interacting with customers. I can chat and email with them, track their usage on my site, qualify them, add tags and other profile information, and so much more. There is even an awesome live view that lets me spy on visitors to see how they're using the site. The tools are powerful, easy to use, and constantly getting improvements. It seems like every week there is another update being rolled out that substantially extends the functionality or usability of the features in Gist. I am blown away.

Inconvénients

Plan limits can be confusing. For example, there is a monthly charge for support and a monthly charge for "growth," plus there's a separate charge depending on how many contacts and seats you have. Perhaps this is normal in the industry, but it can make it a little challenging to understand the bill every month.

Additionally, the vast amount of features means development will never be as fast as you'd like it to be (even though they release updates all the time). This may not actually be a valid concern, and it certainly isn't unique to Gist (who doesn't have a wishlist they're waiting on their favorite SaaS to get to?), but I do believe the likelihood of being stuck without your desired feature being developed goes up a lot as the product gets bigger and bigger.

Avantages

Been using their platform for a few years.
What I like best about Gist is that they have a monthly development cycle.
Over the years, their development and the refining of their tool has been evident. Not only do they add to their tool, but they also work to simplify it for the benefit of the user experience. Most newer companies don't have utilize that value so I'm able to appreciate that feat with Gist.
Some other points:
-Somehow gist is able to identify customers when they come to my website, even if they aren't in my database. I don't how they do it, but it's a great advantage.
-They have robust targeting features for their pop-ups
-Their support seems mostly available and responsive.
-Their platform is easy to navigate.

Inconvénients

-they have automation features, tracking features, integrations, and so on, it seems like they have everything that an automation platform would have on a basic level.
-Their chat works fine but perhaps I think that their chat feature can be developed upon to be more inline with bigger competitors in the chat space like Intercom (automation email requests, etc...)
-Also - a visual display for the email workflow like what Sendinblue has would be helpful, but not necessary.
-Utilizing forms *not* connected to popups would be advantageous, but technically it works fine.

Avantages

Trial emails and customer support messenger with behavioral targeted emails and messages.

Inconvénients

Occasional bugs, but they are usually fixed fast by customer support.

Avantages

- Chat solution. Conversation continuity provides a great touch.
- Email marketing solution which lets us precisely target the customer.
- Plethora of automation and events automation which allow us to target every single element on the website.
- The best Intercom alternative out there.

Inconvénients

- Some of the emails still continue to go in Spam. Even some of the Gist communication emails land in spam.
- Founder's attitude on going back on his words underhandedly. He would promise one thing and then go back on his words, even of you show him a written proof.

Avantages

Great tool for managing contacts and much more. In-app messaging system with calendar integration for scheduling meetings makes setting up calls a breeze. We can also directly send knowledge base articles from within the messenger. Ability to tag/assign tickets/conversations to other team mates so there's no need to use supplemental tools for task assignments. Tracks user activity and provides real-time data!

Inconvénients

The only thing missing is the ability to merge tickets/conversations but I was informed that it's in the works.

Avantages

I love using Gist - I use the support bot and chat function on my website and online course sales page. It's great to know that I can be anywhere and there is support for my website visitors whenever they need it, 24-7. I've recommended Gist to clients who have also found it easy to set up and install. It looks great and I think it is a must-have function for any modern website.

Inconvénients

There really isn't anything I dislike about using Gist, it's a great service and once set up needs no real maintenance or effort.

Avantages

Automation tools such as workflows and campaigns have been the answer we were looking for to improve our sales and support flow. Simply the best of the best.

Inconvénients

I feel like they need to improve how bots work. While it is a very powerful tool, being able to set the bots to respond outside of my customer service hours is critical.

Alternatives envisagées 

Logiciel antérieur 

Avantages

I like all the options to set up the system the way you work best and get information fast on the reports page.

Inconvénients

I use WordPress and it took a very long time before they updated the Gist App but they did get to it about 4 weeks ago to make it easier to connect your sites to Gist.

Avantages

The chat box is very easy to set up, your chat Inbox shows very all the details of our visitor, that added to the automations that can be done is very useful.
is really very complete when it comes to chatting.
It's perfect even for Capture subscriber and excellent for communicating with our visitors and prospects on our sites

Inconvénients

Since 2017 I met him has not stopped growing, and although I change name, now is much more powerful very useful for me, I see no cons.

Avantages

An easy plug and play solution that helps you setup chat and email for your website. Instantly interact with your visitors

Inconvénients

There was a lot of back and forth regarding the removal of the branding on their chat box but not a deal-breaker.

Avantages

As a SaaS company, we need to offer good support and app onboarding to our users. Gist is doing it perfectly.

Inconvénients

We are just missing a better-tailored company x user assignment