Document360

Avantages

I love how easy and intuitive the interface is to use. I'm able to write, manage, publish, and customize everything from the same location smoothly and easily. The content editor has all the necessary features and more. Furthermore, the support team is always open to feedback to improve it. The article versioning capabilities are more helpful and intuitive than git or other tools. This allows me to get my work done quickly and effectively to publish on time and revert to any previous version if needed.

It is very easy to fully customize the produced KB website to fit our needs. I a not a developer and don't like to spend my time fiddling with the front end but it has been very to customize and make changes. The support team is also very helpful and punctual when I've needed help to customize certain elements.

Inconvénients

Some of the features available through Document360 are only available via add-ins and not by default, meaning the overall cost can increase depending on your needs.

Avantages

- Intuitive, feature-rich platform
- Excellent customer support with regular check-in calls
- Ambitious, responsive development team committed to creating useful new features

Inconvénients

- Occasional technical issues with minor features/aspects of the platform.

Alternatives envisagées 

Pourquoi choisir Document360 

Logiciel antérieur 

Pourquoi passer à Document360

Avantages

Started off well and then as a startup we were hit with a $11,000 bill.

Inconvénients

Startup program is fake just to get you in the door and adding documents, then they hit you with a very large cost.

Avantages

I've never experienced any bugs while using it and have always found the user experience very smooth. One of the main positives of using doc360 is the incredible support and technical teams, they seem to always be available during work hours in the CET timezone and I regularly use the chat function to get immediate help. They always go the extra mile to find solutions to coding issues and every individual I've interacted with is friendly and helpful. I also like that I have the option to edit the code of an article if I can't achieve what I want to using the normal editor.

Inconvénients

The main issue I have with doc360 is sharing previews. I'd like a similar functionality to Figma, where I can share prototypes with colleagues that don't have Figma accounts. I often spend a lot of time removing and adding new team account users just so I can share a preview with a colleague on a particular project. Doc360 have now introduced a new review role but it comes at a cost, which isn't ideal, I think it should be a basic function available in any package, as receiving feedback from colleagues is an essential part of the content writing process.

Avantages

The easy-to-use editor and content reuse tools are standout features. The platform’s rich analytics provide valuable insights into user behavior, helping us understand what information our users are searching for and which pages are most visited. The Glossary popups that appear when hovering over terms offer a clean way to present descriptions without overwhelming the main content. This makes it much easier to provide targeted support and continuously improve the documentation.

Inconvénients

While Document360 is a robust tool, there can be a slight learning curve when it comes to fully utilizing all its advanced features. However, this is a minor issue compared to the overall functionality.

Avantages

The responsiveness to requests. The Document360 team are constantly improving and already great product by listening to their user base and adding features to make life easier for the developers suing it to create content. For example, we have multiple versions of each product in our suite and Document360 allowed creating a copy of an article to use as the base for a new version, but with hundreds of articles this was still time-consuming. Now they allow duplicating (cloning) whole categories, meaning we can clone a version as the basis for the next product release in minutes! We asked for it and Document360 delivered.
Another example, we use the markdown editor and they have recently added spell-checking to this editor which was asked for and is a great addition.

Inconvénients

The advanced search is very powerful but includes filtering that we don't want so would prefer not to display to our users.

Avantages

Document360 is a powerful and versatile knowledge base solution with its user-friendly interface, rich feature set, and strong integration capabilities. Its strengths lie in its ability to facilitate efficient documentation management and enhance team collaboration.

Inconvénients

The only minor issue we had was that our CSRs were switched several times but this did not take away from the quality of the support we received from Document369.

Alternatives envisagées 

Pourquoi passer à Document360

Avantages

Document 360 is an easy to use tool with a wide range of features that can be used to enhance documentation. The application is flexible and allows for easy management of your knowledge base. The Home page Builder allows for great customisation options, as well as being easy to use. The support team is attentive, and the development are always making new changes that greatly improves the application.

Inconvénients

The editing tool was buggy in places
The Broken link analyser never updated meaning fixed links were still recorded as broken. It’s unclear whether I should use my limited Validate Links button

Avantages

It's really easy to set up, has a lot of integrations and the support team is always ready to help.

Inconvénients

The price is expansive, but with all these features it makes worth it.

Avantages

Very good management of content

Good and customised layout. Very good feedback from our readers.

Inconvénients

Authors and admin portal are lacking featues such as tracking changes, and commenting is not comfortable.

Avantages

-The tool is highly intuitive to use- with detailed list panel and heirarchial view makes it very easy for new and old employees to navigate.-It's a very effective repository with almost an MS word like UX-Sophisticated UI

Inconvénients

As an admin and user, there's no specific issue that I've faced in terms of the actual functionality as well as admin level capabilities.

Avantages

-I love how easy the platform is to use.-the UI is absolutely incredible-post migration, customization is completely ready out of the box-their customer and technical support is unmatched - they answer 24/7 and I always feel like they are taking care of me

Inconvénients

-the sales process could be a little more transparent. They had a price change that was coming up but didn't indicate how much the price would change, it almost made them irrelevant for us, but they were willing to work with us <3

Avantages

The amount of control we have over our content structure, appearance, SEO, and accessibility helps us to present exactly what we want to each of our audiences.

Our dedicated Customer Success Specialist has been a great resource to answer our questions about product capabilities and connect us with other specialists, when needed.

The reliability, responsiveness, and uptime of the knowledge portal itself is excellent.

Inconvénients

I would like to see their AI tools included in the base price with unlimited use.

Avantages

It is easy to create and publish articles. The site allows for several categories that are easy to navigate for our clients. It was easy to implement the tool. Our team has been using Doc360 for a year now and we have created an extensive help site that is useful to our users. It is easy for us to publish and update articles quickly when we release a new feature or need to update an exisiting help article.

Inconvénients

We have had a little trouble with the commenting tool. I think some of this stems from navigating between their new editor and old editor and some of our comments disappearing, but we hope as our entire team migrates to the new editor this will be less of an issue.

Avantages

Ease of editing and immediately getting it online. Snippets (reusable content, editable from a central location), table editor, versioning of each article - easy to return to an old version and/or compare with the current one. Customer service is very responsive and helpful!

Inconvénients

Collaboration features could be better. Not easy to get non-writers like PMs to collaborate in Document360.

Avantages

The overall experience is excellent. The tool is very powerful and user-friendly with a customer service team that is both responsive and proactive. It's very easy to manage all Azure applications efficiently and it proves to be very cost-effective

Inconvénients

I'm fully satisfied with the tool and have not encountered any drawbacks yet. We had only minimal technical issues but that has been resolved by their customer support without any delays in our workflow.

Avantages

Document360 is super user-friendly. Users can quickly create, store share info with extensive training thus reducing reliance on IT and empowers employees to find answers independently.

Inconvénients

We had minimal technical issues with Document360. No complaints and love the platform.

Avantages

I loved all the functionality it had. The different category structures, the ease of use, the glossary and little features that were icing on the cake.

Inconvénients

I was not a huge fan of their customer support. They were a bit confusing when talking to them. They also CC'd me on emails for other businesses communicating with support. I was having to email them and let them know to stop CCing me. It was very strange. The software itself is amazing.

Avantages

The ease for my team to document I formation in a consumable (readable) format that engages users.

Inconvénients

Although the platform provides extensive formatting features, we stretched these to their limits and found minor formatting flaws.

Avantages

We managed to satisfy both types of requirements in one Knowledge Base for external clients (easy access public URL, fast onboarding) and internal users (restricted access, hierarchy of articles and roles). Best for its price.

Inconvénients

Not 100% flexible, if you want full customisation, but developers are always glad to help.

Avantages

What I like most about Document360.
1- Embedding Tableau dashboards.
2- Document360 is an excellent source for text editing regarding writing the content of my team’s internal website.
3- Adding/managing the end users who have access to that internal website.

Inconvénients

So far, nothing to complain about: everything is great.

Avantages

- Their support team are very responsive and so far have always been able to help solve any issues we've had
- Doc 360 is fundamentally a straightforward, easy to use and navigate knowledge base tool.
- Simple clear design features help save time setting up a website
- Good analytics

Inconvénients

- The text editor isn't the most intuitive to use and lacks features compared to competitors in the market. I'm excited to see the new editor as it is very one track at the moment with not a lot of tools to help make your content stand out. For this reason as well it maybe doesn't offer the same value for money as other platforms out there.

Avantages

Doc360 is a platform that you can figure out quickly and have a help center site up and running quickly. Their support team is very responsive and their account representatives are always willing to lend a helping hand.Creating articles is very easy and you do not need to know how to code at all. However, if you do then you can further customize your site as much as you would like.The most appealing aspect is they are constantly working on new features and listening to their community based on their feedback on a regular cadence.

Inconvénients

-The page format is set in one format with a table of contents on the right and the categories on the left. Adjusting these requires specific custom coding.-Changes to the custom code don't automatically save and require you to manually do it each time-Searching within the custom code isn't possible-Hard to find where a broken link is on a page-Analytics only goes back 30 days without paying for a larger timeframe

Avantages

Likes:1. UI is very user friendly2. Multiple Editors available3. KB can be used to reduce support tickets4. Changes made in writing portal gets instantly reflected in KB site5. Good support team

Inconvénients

Dislikes:1. Text editor needs more options2. Writing portal theme option is not there3. New Feature request takes a lot of time

Avantages

Document360 is an exceptional knowledge base software that streamlines our documentation processes, empowers collaboration, and enhances our efficiency to help our clients. Super helpful to keep everyone on the same level. Support us also outstanding!

Inconvénients

While Document360 offers great features, we found the pricing plans to be on the higher side