Momentus Technologies (formerly Ungerboeck)

Avantages

Très bonne prise en mains, bonne communication

Inconvénients

Manque de paramètre ajustable à notre guise

Avantages

it works very well as a venue management tool, taking the team from initial sale of space through to the event logistics and to settlement.

Inconvénients

the CRM component is difficult to work with, coming from a Salesforce experience it does not have the lead and relationship management capabilities that I am use to and so we have had to change our processes to accommodate for using just one software platform

Avantages

I really like the customer service we receive with Momentus. Its also really easy for me to use and build our menus/rooms/etc. Along with quick reference to reports on our Dashboards that can be very customized. With my knowledge we can use the software the best we can and not have to reach out and have Momentus do all the little updates to menu items, etc.

Inconvénients

The overall annual cost is our highest budget item for our department.

Avantages

Good Calendar system, integrated task management

Inconvénients

Document management is clunky, too many steps, no direct open/save path. Tessitura integration was terrible.

Avantages

This software is extremely easy to use. The implementation was very quick and it was easy to train our staff and get them on board. We use it for everything - scheduling, quotes, invoices, event detailing, event orders and final settlements. I couldn't be happier with our choice.

Inconvénients

I wish that we had the capability to create our own reports instead of asking their team to configure the different things that we need. I would like to customize my reports by selecting different options (room usage, days of week, inventory usage, etc.)

Avantages

We love that this software is so user friendly - it makes our daily detailing and tasks an easy process!

Inconvénients

There are some things that we would like the software to be able to do that are not currently possible, but hopefully they're coming in the future.

Avantages

Being able to see a list of sessions each time the software is opened, made the staff's lives easier as they did not have to constantly search for upcoming sessions. Also being able to customize the software so you could only see your sessions or upcoming events allowed us to keep track of our items without possibly clicking around in another staff member's events.

Inconvénients

The software did not allow us to create a website through it or link directly to our website, which meant staff had to spend double the time inputting courses into Ungerboeck and then also using Cascade to input information into our website. Each time an update was needed, the same process had to be followed. Customers also had trouble finding the information needed and registering for the courses, leading to lost revenue through lost customers and more time spent registering customers on the back end.

Avantages

I find Venue Ops extremely user friendly and intuitive. I have experience in a few different booking software and some are not as easy to figure out for the everyday user. I find the booking process and information location flows and makes sense. From and admin standpoint, the back end is also easy to update and setup. The knowledge base is robust and helpful.

Inconvénients

While I understand that free type areas make things more flexible, sometimes they also make things less consistent. Some features feel like they are better suited for Convention Centers than PAC's.

I do appreciate that anything we think there could be improvements on are taken into their database for consideration. Updates seem to happen at a regular pace which is nice.

Avantages

The product is certainly user friendly. You can easily use the platform to transition from page to page, move events around with a drop and drag on the calendar, which I like a lot.

Inconvénients

There needs to be a feature in the CRM/Customer section of the software that can link a customer to a sales rep. These feels intrinsically basic, but has not been added despite asking for it for over 2 years.

Avantages

What I like most about Momentus Technologies is its flexibility. I think the system offers users the ability to create customizable fields and views to provide a good user experience. Momentus Technologies is a robust system, so having the ability to break the system down into sizable and usable chunks is an excellent way for individuals to learn the system quickly.

Inconvénients

I believe the greatest asset to Momentus Technologies (formerly Ungerboeck) is also one of its greatest weaknesses. This is what I like least about the system. As a former user, now the Systems Analyst, it is very difficult to explain why some parts of the system is not customizable when it makes sense that these areas should connect. Maximizing the user experience sometimes becomes difficult because of those limitations.

Avantages

Easy platform to navigate, user friendly userface

Inconvénients

The lack of detail and options with reporting

Avantages

The end to end visibility of our business operations. We consider our system to be wrapped around our business, and our business wrapped around the system. It is the glue and key to our successful delivery of our venues and events.

Inconvénients

We use full financials, however would not consider it to be a high powered financial tool like SAP or significant enterprise financial software.

Avantages

We use multiple modules which allow all our departments quick and easy access to event information. The software is easy to use and allows users more freedom to complete their tasks in ways that work best for them. Their customer service team is engaged, dedicated, and proactive.

Inconvénients

The system offers a lot of flexibility which lead to customizing the system to meet our needs. Customizing is costly.

Avantages

Very powerful, infinitely customisable. Great calendar management and event scheduling capaibilities.

Inconvénients

Doesn't refresh as you type when searching, UX is outdated but functional. Steep learning curve to master.

Avantages

Que dá pra fazer qualquer tipo de evento

Inconvénients

Não é permitido em todos os aparelhos que ultilizo

Avantages

The functions and availability of everything that the system can do. It really does have everything.

Inconvénients

Sometimes understanding and getting to a point where an average user can fully use the system is difficult. Because it can do so much it sometimes takes a great deal of training and self-exploration to really get a high grasp on the system. Would be nice if it was more user-friendly from the start.

Avantages

This software is totally customizable. It doesn't matter how small or large your business, there's a way to adapt it to exactly what you need. Plenty of reporting options are built into the software that adapts to give the supporting departments what they need with no additional or different input from the event planners. We are a company with a business center that is used for internal and community events. We have used the software for as little as 2 person meetings to events with well over 1000 people using the same process flow.
They also have a great support website with a knowledge center and community based help center. Makes it easy to access information on tips, tricks and best practices at any time.
Software updates have been easy to deploy and mostly seamless.

Inconvénients

It did take some time and additional resources to implement but that was due to the complexity and building it to our needs. It is not an "out of the box" product - also the beauty of it! Also the individuals users need to change their passwords often (about every 90 days). That seems to be excessive and when running 2 or 3 shifts the timing to get a reset link may not be ideal.

Avantages

It is fairly easy to use, once you get familiar with the basics. It is clean and simple in appearance. It is fine for a venue our size (one arena with a few special event and meeting spaces).

Inconvénients

The sales record aspects (like customer communications) are very weak. There is no database for accounts to track correspondence with prospective, current, or clients. I am forced to use the notes fields, or utilize a separate spreadsheet. Because it is not database driven, it is very impractical because it forces me to create letter templates, that I have to merge with Excel, then upload copies to this system. So for this reason, I end up using the calendar feature of this system only. Also, one of the biggest weaknesses is that there are features I didn't know about, and have learned about in webinars, and have to ask to have them turned on for me, and for each individual user. Because there is no extra fee for these features, I think it would be better just to activate them automatically and provide a link to explain their functionality. I understand it is based on the user. I'm a secondary administrator...perhaps some of this information is given to the main administrator, but does not trickle down to me...and thus we're missing opportunities.

Avantages

Since moving to a web based program, the ease of access is what is most important to me and my team. We have real time access so we are able to speak to our customers and provide solid information at the very beginning of the sales cycle. When on the show floor selling to our prospective clients, we are able to get several steps ahead, leaving less to follow up on, after our show. This affords us more time, which results in more revenue. It is a very user friendly product and has many characteristics and habits of windows. I find when I am training new users they automatically try certain commands due to the intuitiveness of the software.

Inconvénients

As with any software, the different versions and modules make it frustrating when I am working with another facility and I find that they are able to do something within the software that I am not and vice versa. I also feel that there is a better way to "package" or "bundle" the pricing for venues that expand their user base and product usage down the line.

Avantages

The customer service that we have received over the past two+ years, has been awesome.

We also like that the base of the software addresses the bulk of what we want it to do, but we have the ability to customize and make tweaks to make it work for our facility.

The ability to provide online trainings and support has been awesome. The new certification program is helpful as well.

Inconvénients

Customizing does cost money; for the first year, every time we asked for something it felt like it was going to cost something. I'd recommend setting aside funds for customization each year, as it really does make the software even better.

Our accounting team still has to double entry everything; in the sales process, we were told that this system would connect with our accounting software but it does not.

Avantages

The breadth of features to help you contract, plan and invoice your event

Inconvénients

Being able to send automated emails/reports would be a great feature

Avantages

I love how the software allows you the flexibility to tailor your process and workflows in the system to best fit your needs. It is easy to create steps, fields etc. that are needed to accomplish your company goals and improve efficiency across all levels within an organization including sales and marketing, booking and reservations, contracting, reconciling, budgeting, and forecasting.

Inconvénients

What I least like about the software is doing the upgrades. They are necessary but can sometimes be cumbersome to go back through and double check all the functionality is working properly. The good news, is that you can do all of this through the test environment prior to upgrading your production site.

Alternatives envisagées 

Pourquoi passer à Momentus Technologies (formerly Ungerboeck)

Avantages

I love the ease of access that Ungerboeck has. Most actions are intuitive.

Inconvénients

Some of the guides on the support center need to be updated to reflect new releases, etc. When I need help, I try to use that first before submitting a ticket but it's difficult sometimes when those articles are somewhat outdated.

Avantages

It allows us to keep everything about the event within the software where all staff can see it. It simplifies processes, as you only need to look in one place to fine things. Be it forms, contracts, payments and the like.
One stop shop that allows us to meet our sustainability goals as well. Less Paper.

Inconvénients

The transition of formal paper processes to online has its challenges but so does any new software. The program is so robust, it does take some time to figure out the best way to handle an issue. As a Performance Arts Center we have different needs then the other venues that use this program. However the, but Eventbooking listens and does work to improve the process. It is not always as quickly as you want or need, but it does eventually happen. Which is better then most companies do.

Avantages

Before Ungerboeck we were using excel to manage our bookings, contracts, and payments etc; changing to Ungerboeck has put all of this into one seamless system that has allowed us to streamline our processes. We are able to better track our clients, payments, contracts, bookings etc and the integration of all this information into one system saves us time on a daily basis. I enjoy the reporting features of Ungerboeck and how they were able to work with us to customize certain reports and processes for my department.

Inconvénients

Getting the program up and running does take a lot of time and learning the system can be cumbersome, especially if you have never worked on software like this before. Being the administrator can feel like another full time job some days, especially when staff are having issues with the system or major changes need to take place.