Guru

Avantages

Aucun, le site n’a même pas fonctionné, cela m’a forcément à acheter la fonctionnalité à 1€ pour avoir accès à mon document, ce qui n’a toujours pas marché.

Inconvénients

Je n’ai pas du tout apprécié que Guru tente de faire des prélèvements de 50€ sur mon compte en banque bien évidemment sans mon consentement.

Avantages

Je n'ai pas apprécié les aspects du logiciel

Inconvénients

Je ne peux pas consulter mon abonnement, le site ne fonctionne pas. Ils m'ont prélevé sans consentement. Je dois faire opposition sur ma carte

Avantages

I love how it respond swiftly on every question I asked.

Inconvénients

The responses provided by Guru is accurate on what I am looking for.

Avantages

We use Guru as an internal knowledge base - anything from product guides and process outlines to company policies and team announcements. It's very easy to organize and update, and the "verify feature" helps us see what is up-to-date. I especially like how Guru incorporates AI - the AI search capabilities make it really easy to find the information I need.

Inconvénients

I like the fact that Guru integrates with Slack. When someone asks a question in Slack, Guru will respond with a suggested answer. However, the answer provided by Guru isn't always correct. It does better with straightforward questions (ie, "what days are company holidays?") than with more complicated product questions.

Avantages

Cards being available in multiple board groups means we don't need to copy and paste knowledge around.
Integrations with teams is used regularly.

Inconvénients

The editor. the editor. the editor. It's so bad that I'm looking for other ways to organize my knowledge.

Avantages

Ease of use, templates, keyword tagging, etc

Inconvénients

N/A - but I am required to type at least 40 characters here

Avantages

Guru is my go-to tool when I need important information or guide about my job. It is the most reliable source for valuable information in my job.

Inconvénients

Since you can save a lot of cards in Guru, I find it sometimes overwhelming since there's a lot of resources that you can finds using key word.

Avantages

One of the best things I liked the most with Guru is the Search feature. When it comes to seaching Guru, we can use tags, filters, quotations, and we can also combine all of those. Those tips will help us improve the overall Card finding experience.
The other thing is creating a list of favorites which helps keep our Cards organized.
Lastly, the real time updates with Guru Cards. These announcements will help us advisors to be all aligned regarding the latest process and procedures.

Inconvénients

Actually, Guru is almost perfect for me and also for most of the advisors that are using it. I think one thing that I can suggest with it is regarding the acknowledgement receipt on updates and announcements.
For acknowledging, they can justclick the 'I read it' button to acknowledge receipt. This means that you’ve understood the announcement or update that was communicated to you.
My suggestion is if it is possible, please put at around 1-3 questions or knowledge check before the user is allowed to acknowledge the cards. In that case, we can make sure that all of us will actually read and understand all the updates that we need to learn.

Avantages

I love Guru as it is easy to use, provides me all the information that I need.

Inconvénients

I cannot think of anything that I do not like about Guru maybe there are time that it loads slowly

Avantages

How quickly I can search and find the answers I need.

Inconvénients

Sometimes your wording has to be on queue.

Avantages

The guru platform is really nice and very useful. It is nice for me other than other platform because it can centralized knowledge base and can quickly find answer using AI-Powered search

Inconvénients

For me it's just one thing guru has searching limitations

Avantages

It's always a click away when I need quick help before replying a customer e-mail

Inconvénients

I do not have anything but positive feedback for this tool so far

Avantages

What I love about Guru is its ease of use. It's not complicated to navigate and is easy to access which is important for someone who works in Support. I use Guru daily to check on our FAQs especially when I speak with my customers to make sure that I am giving the right information about the product they are inquiring about. It has also helped our whole team to store the SOPs that we can use as a reference when we need to restudy different processes.

Inconvénients

I just hope there's an option to send a notification to your email if you fail to verify a document you created after X days.

Avantages

Guru is intuitive, easy to learn and use, and simple to implement. My team consists of generalists who have to know a LOT of information, and Guru enables us to store and access that information in a way that has increased our effiency exponentially and made us better at our job. Every person on my team uses Guru every single day, and I don't think we could survive without it at this point! It has been fully integrated into our daily tasks.

Inconvénients

We have not run into any downsides of the product itself, except for the cost per user.

Avantages

A platform that equips our team with the information needed to address client inquiries, learn more about our tools and processes, and manage various types of client communications.

Inconvénients

I have no major concerns; however, at times, the search bar doesn’t display the specific article needed to process a client’s request.

Avantages

What I liked most about Guru is its user-friendly interface and the way it streamlines the process of organizing and sharing knowledge within a team. The ability to create, update, and access knowledge articles easily makes collaboration efficient. Additionally, I appreciate how the platform encourages consistent knowledge management, ensuring that everyone on the team has access to accurate, up-to-date information when they need it.

Inconvénients

What I liked least about Guru is that, at times, it can feel a bit rigid when it comes to customizing content and workflows. While the platform is great for knowledge sharing, I sometimes find the structure limiting when trying to tailor certain features to fit specific team needs. Additionally, the search functionality could be improved to make it easier to find relevant information quickly, especially as the knowledge base grows.

Avantages

What I love most about Guru is that it keeps all our work resources in one place. I can easily favorite and follow the collections that matter to my department, so I stay updated on any changes. The Guru Library is user-friendly, and I've built up a great collection of resources I use daily. It's easy to use, has important features, and integrates well with other tools. I use it all day, every day, and I love it!
On top of that, their customer support is super fast and accurate. It's so easy to use and implement as well.

Inconvénients

The only downside to Guru is that sometimes it's hard to find resources using keywords. This might be my mistake, so it could be user error. Remembering the exact names of the resources can be tricky. Other than that, I really love Guru!

Avantages

Its more efficient to provide new trainees with Cards instead of providing extensive and present trainings

Inconvénients

the lack of a tool to allow to send shouts to a shared inbox

Avantages

It's like your own personal Google for your business. It's easy to upload documents, guides, newsletters, etc and store for historical purposes. The staff has access to your organizations entire library of material.

Inconvénients

It's not as easy to format as a Google Document. I wish there were more font options, wasy to incorporate excel, etc.

Avantages

I love how easy it is to create cards and store knowledge. I like the collections/folder structure and how you can set permissions at that level. We also use the Zendesk integration which is great because it's allowing us to have more sources of knowledge when our users search for answers. It's really easy to search and get an answer.

The verification process is easy to use and keep up with.

Some other things I like:
- You can have draft cards and collaborate on editing them.
- Comments! Love being able to leave comments on cards to communicate in the platform.
- When you publish a card update, you can summarize what changed.
- You can create cards in Slack.

Inconvénients

I wish Guru could integrate with more sources easily. There are ways to upload sources and there are some native integrations. I like the native integrations because they continue to update and refresh from the source, but we only use one today because those options are limited.

I also would like to see more options in the card text editor, like for colors and highlighting. Maybe some themes even to keep everyone consistent.

I would like to be able to exclude some cards from verification. Right now, we just push the date out as far as possible.

Avantages

I loved how Guru streamlined our knowledge management process. It made accessing and sharing information effortless, saving us time and ensuring everyone had the latest insights at their fingertips.

Inconvénients

One thing that could be improved in Guru is the customization options for user interfaces. It would be great to have more flexibility in tailoring the platform to our specific needs and preferences.

Avantages

Ease of use, collaborative spirit, advanced analytics options, helpful for addressing knowledge gaps, cutting-edge AI features, ease of management.

Inconvénients

The only complaint I can think of is I wish individual cards would be able to exist in more than 1 collection. And that's seriously the only downside I could think of!

Avantages

- Organization ( every article is very organized and makes sense throughout the reading process)
-If you heart an article it automatically will prompt you to save it under your favorites and you can decide whether to add in to a singular folder or with the rest of the favorites articles.
-It shows the last time the article was updated, which is a plus when working in customer services to find out when it became effective.
-It has asked Guru, which works really well when you remember the name of the article.
-the display of the app is user-friendly and makes it easy to understand.
-You could add comments to the Guru card r for you to notify the person who posted the article in case it needs updates.
- you can share the Guru link easily

Inconvénients

When looking for a Guru article that has been deleted, nothing comes up, you have to investigate with a superior to find out the article was deleted, maybe there should be a feature where it still shows you the name of the article showing it was deleted.

Avantages

It's very user friendly. It works just like Google - all you have to do is having a keyword in mind and then you can find what you're looking for. Its The interface is visually pleasing - it's not cluttered, nor is it too simple. It's clean, interactive, fun. Not to mention its a very soft page/app.

Inconvénients

The analytics part could've been better - it could deliver better results and more info about who acessed some card/collection and when.

Avantages

Its convenient features such as the drop-downs. I can easily uncollapse the info I’m done reading, and what’s best in here is that even if the information I’m finding is within the drop-down, it can still be detected by doing CRTL + F.

Inconvénients

The lack of feature to have the option to turn into dark mode.