Guru

Avantages

Aucun, le site n’a même pas fonctionné, cela m’a forcément à acheter la fonctionnalité à 1€ pour avoir accès à mon document, ce qui n’a toujours pas marché.

Inconvénients

Je n’ai pas du tout apprécié que Guru tente de faire des prélèvements de 50€ sur mon compte en banque bien évidemment sans mon consentement.

Avantages

Je n'ai pas apprécié les aspects du logiciel

Inconvénients

Je ne peux pas consulter mon abonnement, le site ne fonctionne pas. Ils m'ont prélevé sans consentement. Je dois faire opposition sur ma carte

Avantages

Guru is intuitive, easy to learn and use, and simple to implement. My team consists of generalists who have to know a LOT of information, and Guru enables us to store and access that information in a way that has increased our effiency exponentially and made us better at our job. Every person on my team uses Guru every single day, and I don't think we could survive without it at this point! It has been fully integrated into our daily tasks.

Inconvénients

We have not run into any downsides of the product itself, except for the cost per user.

Avantages

Ease of use, templates, keyword tagging, etc

Inconvénients

N/A - but I am required to type at least 40 characters here

Avantages

Cards being available in multiple board groups means we don't need to copy and paste knowledge around.
Integrations with teams is used regularly.

Inconvénients

The editor. the editor. the editor. It's so bad that I'm looking for other ways to organize my knowledge.

Avantages

I love how easy it is to find relevant information. Also the plug in's slack and google are great and easy to use.

Inconvénients

Nothing, it's a great tool for navigating company information.

Avantages

I love being able to share company knowledge across our teams, and ensure that knowledge is kept up to date and accurate.

Inconvénients

There's no Safari extension. I'm not a fan of Chrome. It's not the end of the world though.

Avantages

Guru makes it easy to maintain an internal knowledge base for a growing tech support team. It's user-friendly and has great support resources to help you and your team save time and maximize agent efficiency.

Inconvénients

My only gripe is a minor one, and not something I'd call a complaint. Guru can have a steep learning curve if you're just starting, as a very feature-rich program. Power users of other knowledge base software should migrate here no issue. However, once you get past that initial hump it's smooth sailing.

Avantages

It's like your own personal Google for your business. It's easy to upload documents, guides, newsletters, etc and store for historical purposes. The staff has access to your organizations entire library of material.

Inconvénients

It's not as easy to format as a Google Document. I wish there were more font options, wasy to incorporate excel, etc.

Avantages

I love how it respond swiftly on every question I asked.

Inconvénients

The responses provided by Guru is accurate on what I am looking for.

Avantages

Its easy to navigate and friendly user. All information you need is already there.

Inconvénients

Non so far. I don`t encounter yet any difficulties.

Avantages

Guru has many offers, including the user interface that's easy to use.

Inconvénients

Guru hasn't implemented yet the personalization such as having dark themes.

Avantages

A platform that enables our team to obtain the information we require and to answer our clients' inquiries, to gain knowledge about our tools and processes, and other types of client communication.

Inconvénients

I have no dislikes at all. There are instances where the search bar doesn't display the exact article that I need to process our client's request.

Avantages

Guru is very hepful for reviewing processes, helping us retain knowledge and stay updated with procedures.

Inconvénients

Guru's topic search needs improvement, as it sometimes suggests unrelated articles. Overall, it is clear and concise on processes.

Avantages

My employer keeps all our claim resources in Guru. I use it multiple times per day, every workday. Everything is incredibly organized. I use the search feature to quickly find the information I need to complete my daily tasks. We can mark the files we use the most as favorites and forward links to information to our teammates, making it easy for others to access the information they need.

Inconvénients

I use Guru everyday and have not yet found anything I dislike or wished was different.

Avantages

My team loves Guru. We use it for event management and to house details of every event we're attending. I love that I can tag and update my team on Cards that have new information, and how they can easily access every Card from the Guru App. Guru is very simple to use. Once you figure out how you want your information to be organized, building it out is easy! I also love the custom Template feature because a lot of my Cards are similarly built. This saves me so much time when setting up each Card. Both my team and I are in Guru multiple times a day and we have found that this is the best and fastest way to get information updates, while keeping all details in a clean home.

Inconvénients

There are a few annoying tech glitches but nothing that hasn't been fixed when I bring it up to their support team. I seem to find these glitches when I'm moving too fast in the program and it can't keep up with me! But like I mentioned, when I bring things up to their support team, they have addressed my concerns very quickly and a lot of times, have it fixed within 24 hours. It's honestly amazing how quickly they can make updates.

Alternatives envisagées 

Pourquoi passer à Guru

Avantages

It's ease of use, very convenient and easy to navigate. It's allows us to save time and effective search for knowledge based information conveniently without the hassle.

Inconvénients

While most of the things about Guru is definitely very helpful, user interface can be improved with better font system, But other than that, everything else looks absolutely incredible with Guru.

Avantages

Guru stands out for its intuitive and user-friendly interface. It is accessible to all team members, regardless of their technical level, facilitating adoption and continuous use.

Inconvénients

Guru relies heavily on internet connectivity, and offline access to knowledge cards and information is limited.

Avantages

The AI search functionality allows us to find the information needed quickly, reducing the time spent searching through documents or asking colleagues for help.

Inconvénients

While categorization is a strength, it can also be a limitation if not managed properly.

Avantages

Its super intuative and easy to understand for even a non-tech savy person like myself. I use it about two to three times a week, and I love that we now can collect all important info on one place, and make it easily accessible and clearly structured for all employees.

Inconvénients

Bo be honest nothing currently. The system is delviering what it is suppose to do in a great way.
More integrations to specific CRM tools to share articles directly from Guru to an external customer/individual.

Avantages

As the title suggests, it really is seamless in my function's day to day work. We are a very text-heavy team, and the fact that Guru is one central place for all bulletins, macros, and also a place where we directly edit and verify is super helpful.

Inconvénients

Notifications and/or tasks are hidden in the desktop browser.

I don't like that it sometimes glitches.

Avantages

Ask Guru! That feature is the one I liked the most as it is now much easier to search for necessary information. You just need to ask and Guru will now answer it in specified information.

Inconvénients

The search function. Sometimes the cards that were showing are not applicable.

Avantages

It's very user friendly. It works just like Google - all you have to do is having a keyword in mind and then you can find what you're looking for. Its The interface is visually pleasing - it's not cluttered, nor is it too simple. It's clean, interactive, fun. Not to mention its a very soft page/app.

Inconvénients

The analytics part could've been better - it could deliver better results and more info about who acessed some card/collection and when.

Avantages

The platform is very complete and offers all the necessary content to serve as a database for the various associated products

Inconvénients

Maybe a more user-friendly layout, to make it easier to locate the cards I want

Avantages

- Has menu for easy navigation
- Has revision history for comparing different versions
- User-friendly interface

Inconvénients

can add more graphics to look like a magazine