ProShop ERP

Avantages

ProShop allows me to manage every aspect of my business in one package. It's easy to teach and train employees on how to use it. Our business has grow significantly since the implementation of ProShop. It's allowed us to take on more work, more difficult work and maintain the same level of overhead. The system is organized nicely and creates a lot of efficiencies in non manufacturing roles.

Inconvénients

Some of the menus do get deep and there are a lot of ways to navigate to the same location. Some people like this, and others do not. It is a complex system but it isn't overly complicated to navigate.

Avantages

ProShop ERP provides us with a holistic system for estimating/quoting, order processing, and quality management. The customer service we received while implementing the ERP & QMS system was exceptional. We feel like ProShop is genuinely invested in our success as a company. The following aspects of ProShop ERP stand out to us most as the system's pros:
- Seamless flow from estimating/quoting, to order processing, quality control, shipment/delivery, and final invoicing of the customer.
- With the Flying Start package, the software enables a significantly easier and smoother transition to obtaining quality certifications, such as ISO 13485 and AS9100. All of the documentation is included with the package. It only needs to be adjusted based on a shop's specific needs.
- Paperless tracking and ability to store inspection data indefinitely.

Inconvénients

ProShop ERP is an ERP & QMS system that was created by the owners and operators of a machine shop. So, they understand what shops need most out of their ERP software. This is what makes their system as good as it is. However, like all robust software systems of this magnitude, it requires continuous improvement. Since we've started using the software, I've noticed updates that are made regularly to improve/update the appearance/interface and user experience. We don't have any major issues with the software because each time we've encountered an issue, a customer representative has either helped us resolve it, or they have shown us how we can adapt and find a solution for the time being. We've never not been able to accomplish what we need to in the software, however, we look forward to ProShop's continuous improvements because they are clearly always trying to listen to their customers and improve all aspects of their software.

Avantages

The software includes many features that are difficult to navigate.

Inconvénients

Proshop is complicated to implement. It is not intuitive. Support has gone drastically downhill since we purchased 18 months ago. Easy tasks take way too long to accomplish. Training new employees is very time consuming and frustrating for everyone involved. The help menu is almost worthless. The software has many glitches you have to learn to deal with.

Avantages

Does everything a machine shop would ever need

Inconvénients

It is new but they are extremely open to make changes and customer service is unmatched

Alternatives envisagées 

Pourquoi passer à ProShop ERP

Avantages

The creators of this software knew exactly what a user would be looking for in an ERP/CRM software. Everything about this software was easy to understand and quick to follow. The online help tool allows for the user to look for the answer(and usually find it) before contacting support. The work order and Customer PO modules are extremely detailed and allows for all information to be entered and easily accessible. Ordering COTS items with the Vendor PO module is a breeze, and only takes seconds! The simplicity yet details of the software is what really makes it the best tool for our team. I love that ProShop has the ability to store so much information within its modules, and makes it easy for the whole team to follow along an order and know exactly what is going on and when.

Inconvénients

There are so many modules and components to the software that it did take a a couple implementation and training meetings to fully understand the software, but the implementation team and trainers really made the process easy for our team.

Avantages

As many ERP systems should do, ProShop puts organizational, operational, project and part information in a central repository. One of ProShop's strengths is 'process workflows' that really work.

Inconvénients

ProShop is continuing to improve the online help files. However, the guided implementation process and support (email, video conference, phone, etc.) are the best we've found in the complex software world.

Avantages

One-stop shop! From estimates to invoicing, everything is at your fingertips when needed.
Tracking progress throughout the shop.
Scheduling machine resources for an accurate lead time during quoting process

Inconvénients

Most of the cons I've come across to date are found to be strickly from my lack of knowledge on a user's end.

Avantages

It is easy to operate and navigate when searching for something.

Inconvénients

The million system agent messages I don’t know how to stop

Avantages

Ease of use, training is thorough and always available, support team are the best no problem too small or too big they always find way to help, and able to run the business remotely even on the other side of the world. The big thing is it has everything included you don't have to keep buying modules to run the normal run of the mill things.

Inconvénients

Takes a while to learn the system you need to be prepared for around 6 months of teething problems unless you have a experienced user that would make a world of difference. other than that I don't really have and dislikes because any of my old dislikes are likes now because I sort of know what I' doing which helps heaps with anything really.

Avantages

Quality Management, scheduling, BOM, invenotry

Inconvénients

Excessive repetitive tasks or clicking (could be automated)

Avantages

Ease of use, customer support, covers all needs of our business. Built specifically for our industry.

Inconvénients

Accounting integration with Quickbooks. I think this is an area that needs improvement.

Alternatives envisagées 

Pourquoi passer à ProShop ERP

Avantages

This software was designed from the ground up by machinists for machinists. As such, they have an intimate knowledge of the problems machinists face and the software solutions that can help solve those problems. If you are a small to medium sized job shop in a highly regulated industry, I doubt you will find anything better.

Inconvénients

There isn't a whole lot of guardrails built into the system to prevent you from shooting yourself in the foot (e.g., input validation). If you are not careful, you can break links between records or enter data in an incorrect format. For the most part, ProShop silently ignores incorrectly formatted input, which can affect system behavior. There are also some system behaviors that aren't totally transparent to the user.

I think the above issues are just a consequence of in-house software being released to the general public. Since they built the software, they knew it intimately so there was likely less of a need for detailed documentation and/or guardrails. I believe the above problems will become less of a problem over time as their help documentation is improved and features are added to make the software more user friendly.

Avantages

Proshop has lots of great features and I am exceptionally pleased with almost all of it. The things that I like the most are scope, reliability, IT burden, and visibility.

The scope of Proshop is amazing. It handles your document control for quality systems, including procedures and manual. It handles COCs, prints, revision control, inspection data, fixture location, tool management, etc. One software for everything is important, especially for small companies like mine. If you need a piece of data IT'S RIGHT THERE!

Proshop is very reliable. After some initial teething problems were quickly worked out, I can always count on the server being up and my shop functioning. The features just work every time. I can leave on vacation with peace of mind and know that I'm not going to get called because the system is down.

Because the system is browser based the IT burden of installing a work station is zero. No software to install or update. You access the server over a web browser and you are in business. Cheap linux computers work great-no antivirus or Microsoft necessary. The licensing model allows you install as many workstations as you want at no cost. Nice for a growing shop. No lining up at the one station and waiting your turn.

Proshop allows you to have great insight into what is going on in your shop. We were growing and spiraling out of control. Nobody knew what anyone was doing or where anything was. Now I know and right from my desk.

Inconvénients

There isn't much that I don't like. The software is perfect for repeat or production work, but is not quite as friendly for small job shop jobs. We use it for that successfully as we still do that type of work, but it isn't quite as good for that.

There are some areas in the interface that could be cleaned up and the proper usage of all fields and features could be more clear. That's about it.

Avantages

ProShop has been a game changer for us. We were moving away from 35+ years of a paper copy centric system and magnetic job board and we haven't looked back. We now know we have all of the part information in one place and all of that relevant info is making it to floor. We are much more confident when estimating cost and lead time, and watching the work move though the shop in real time ensures we stay on track.

We were surprised that we did not need to hire any extra bodies long term to manage the system and how it actually saves us time overall. ProShop has a module for every aspect of our business and as we continues to standardize our process and adopt the system we see the benefits very quickly. We are even currently implementing ProShop in a completely separate division of our company so they too can realize these improvements.

Inconvénients

Occasionally our specific company needs may follow a slightly different work work path as Proshop. Almost always however the team at Adion is able to help come up with a way to make it work for our application and they have a great feature request system for making suggestions.

Avantages

Ease of use, paperless, it does everything.

Avantages

It's exactly as advertised. We were using a series of un-integrated systems across our project management, inventory, purchase order and QMS systems. As expected, things weren't getting done on time and records were not kept to the level that we needed. Having everything combined into one system with real time data has made a dramatic impact on overall shop performance. Employees on the shopfloor are well versed in the various modules available and minimal training was required to get them up and running. The fact that everything is web based makes everything simple to use and pushes information around the shop immediately.

Inconvénients

No cons to the software. Our limiting factor has been that there are so many good features and we haven't used them all yet. We're excited to link in the tooling module and part set-up features as our next step!

Avantages

One of the best things is the fact it’s cloud based, so I can work from anywhere and get things done without being tied down to a computer at the shop. In addition, the Support team is great resolving questions/queries that may arise. Easy to click and navigate, and hyperlinks all over that link to all kinds of part, customer, or work order information.

Inconvénients

Being only able to upload one image at a time can be annoying at times. Editing file names that are uploaded needs a little revamping so you don’t have to checkout all the time to shorten the link name.

Avantages

From the moment you start using Proshop running your business is so much more streamlined and efficient. Proshop is by far the best ERP/QMS/MES software on the market today. Proshop definitely gives us a competitive advantage.

Inconvénients

Being based in Melbourne Australia, some of the terminology in the software was a little unfamiliar, but the team at Proshop did an awesome job working with us to help implement the system.

Avantages

ProShop is the complete ERP system for production machine shops. Excellent order processing, inventory, perishable tooling, scheduling, quality management, production control and fulfilment, all paperless. The support is second to none, training is very thorough and if a need arises the support people are willing to listen and generally find a solution.

Inconvénients

ProShop is not difficult to use, but still requires a significant investment in time and training like all other ERP systems.

Avantages

Everything is in one place... purchase orders from customers, orders to our vendors, packing slips, work orders, contacts. It's great.

Inconvénients

I find the advanced search function difficult to use. It is not very intuitive and sometimes cannot find the items I am searching for.

Avantages

I like everything that I have used with this software. I have used it for Quality departments and also as a production supervisor. I think this software is is very user friendly. The support from them is fantastic. They have come out to our facility a few times and I have attended a couple of on line training sessions. all of these experiences were great. I cant say much on value for our money because I do not know how much my employer paid for it. I would recommend this software to any manufacturing company.

Inconvénients

I do not think there is anything that I do not like about the software.

Avantages

That it is an all-in-one software that gives us real time visibility from anywhere in the world.

Inconvénients

Some software updates can be rather lengthy between releases.

Avantages

ProShop handles everything from estimating through invoicing and all the critical details in between. I especially like the versatility and flexibility--it moves as fast as we need and leaves a perfect record. I grin every time I have to look for something and find it at my finger tips.

Inconvénients

With capability comes some complexity, but is is absolutely worth the effort. The more I learn, the more I am impressed.

Avantages

Very user friendly, very easy to fix any mistakes since all the boxes are text boxes that can be edited.
I like the info boxes all throughout that help explain and go into details about things if you aren't sure what they are or what they might do.

Inconvénients

Can be slightly overwhelming initially when using it but after a little bit it all starts making more and more sense.

Avantages

If I had to choose one thing I would say the ability to access it anywhere. It has helped me so often to be able to pull up real time data and relevant information on any device with an internet connection.

Inconvénients

There is so many great features that it sometimes becomes overwhelming. Have to take learning a little slower and understand how ProShop "thinks" then navigation and interfacing becomes more natural.