Bookinglayer

Avantages

Le produit est super bien et efficace et bien consus

Inconvénients

L'intégralité n'est pas difficile ,et rapide

Avantages

The most valuable thing this company has is the customer service. They are always very helpful to make sure you customize the product so it adapts perfectly to your needs. I had the pleasure to be in touch with [SENSITIVE CONTENT] during my onboarding and we were able to find the perfect fit for what I was looking for. We still need to make the best out of all of the functionalities Bookinlayer has, but so far we are loving it.

Inconvénients

I would love the booking page to be on our own webpage.

Avantages

The functionality and applications for my business. By automating so many of the tasks that I had previously been doing myself or having my assistant perform, I have freed up time to focus on other aspects of my business. My developer worked closely with a member of the BL team and was able to get answers to his questions easily and quickly.

Inconvénients

A few of the features uses and locations are non-intuitive (to me). Even after several months of using and implementing, I'm not 100% on every functionality that I use. Most, but not all. The help articles are just ok. I don't get my questions answered every time.

Alternatives envisagées 

Pourquoi passer à Bookinglayer

Avantages

The front-office looks very professional and is yet easy to use! The menu in the backoffice is very clean and easy to learn how to use. You can choose what function a employee has, so they can’t for example change any settings.

Inconvénients

The pricing system is not yet very usefull for some of our products. But together with they development there are possibilities to change this for the future.
There are often updates (visual updates most of the time) that gives us extra work as we just got used to the settings.

Avantages

BL provides adequate tools for the niche of accommodation + activities hospitality businesses that other software doesn't. Plenty of metrics, an easy and intuitive backend and most importantly a great booking engine. After trying several other competitors we definitely are settling for BL.

Inconvénients

Our main feedback would be to improve financial metrics, such us daily and monthly income data, which are now there but need some improvement to add more value.

Avantages

It is the only software that has accommodation and tour/activities in a well working software. Lots of great tools, that mage customer management and booking platform super nice and easy to use

Inconvénients

Changes in the middle of high season, that led to hreak downs

Avantages

Most impactful is that you can easily combine your accommdations with other products. The magic happens in the creative 'package-'module, where you can combine all kind of your products like activities, guidning, rental, classes, services and other add-on's that the guest want to book in just one single booking.

Inconvénients

The 'Look & Feel' module is really great! But, it could have more modern style widgets according to daily standard web design. It is a little outdated, especially the media features. But if you have good knowlegde about CCS, HTML and JS you can easy work this around.

Avantages

The software and the back-office is very intuitive. It makes it very easy for anyone new to the team to get used to it!While doing check-ins you can quickly access a guest profile and see the status of his booking.Being able to create different user’s accounts with different levels of access is also really helpful for our business.Our customers also really like the new booking interface.

Inconvénients

Cons : The mobile version is , so far, not the easiest to work with.

Avantages

The tool is designed to cover the needs of surf camp managers. The tool is still in development, but it does the job pretty well already.

Inconvénients

Reports could get better and more structured. Rentals with a barcode scanner solution would be nice. POS integration would be another plus.

Avantages

Bookingplayer permits the communication to the guests is great. It functionality is great and easy to use. It is perfect that accommodation management is included along with activities

Inconvénients

Sometimes it is possible encounter a bug here or there, it is necessary resolved right away. It doesn´t possible change the name of the buttons.

Avantages

Great when dealing with both accommodation and tours within the same bookings as we do.
Amazing support and flexibility.

Inconvénients

Mobile App could use some attention.. will be talking to support to hopefully make some improvements soon.

Avantages

La decoración del hotel , era muy bonito. También la zona de la piscina .

Inconvénients

El hotel está al lado de una autovía y El ruido de los coches pasando es insoportable. No pude descansar bien

Avantages

The automation of all reservations and payments was a game changer for me. Saves lots of time, stress, and removes human error. The daily use of the app is very pleasant and easy to use. The online booking engine is clean, slick and intuitive for our clients.

Inconvénients

I guess the price, but you get what you pay for. Its the best in my opinion. I did spent alot of time researching other options and this was a clear winner for me.

Avantages

One of the things that i most like is:

- easy to use
- new staff learn quickly
- i can charge by differnt platforms (stripe, bank transfer, debit cards...)
-i can send easy link to guest to check in or pay
- support agent respond very fast
- they have a nice support page to see clear the steps to solve problems
-i like some staff alaready worked with Bookinglayer in other surf camps

Inconvénients

I know they try getting an app but it didnt work i think. maybe soon will be out the app

so will be nice that from my phone is a bit more friendly as sometimes can be a bit difficult to do all by phone.

Avantages

In the beginning i found it not easy to use, but after months of use (lets say more than 1 month) i got used to it and now it helps and facilitate my work.

Inconvénients

Sometimes i feel that our customers have some difficulty on making a booking. To solve that, i send them a voice message or a phone call explaining that they need to click in the link, select a surf trip date, insert their data, etc. and it works well.

Avantages

Bookinglayer are a fairly small company and as such are a great fit for the small surf and hostel businesses that they aim at. You can really tell that they really care. They help every step of the way in setting up your bespoke system, and respond quickly to all enquiries.
The back office is pretty easy to use in order to add new rooms / packages / services.

Inconvénients

It could be a little easier to use and make adjustments on one's mobile, but this is a very tiny issue

Avantages

1. Support - very good quality support was made available to us from day one. At all times the Bookinglayer team have been very attentive to our specific requirements and have made some bespoke amendments for us, which is greatly appreciated.
2. Functionality - there is a lot of really good functionality included as part of the Bookinglayer product. In fact, we are probably only using a proportion of whats available to us, but its good to know that we can expand into the product as we grow out business.
3. User interface - the user interface is very well designed and integrates really well with our website. Customer feedback to date has been excellent, with limited or no problems with the booking engine (which is probably rare).

Inconvénients

1. Set up time - I guess it is a feature of all software, but there was more set up and configuration time required than I had anticipated.
2. Features - as the software has clearly been designed for activity based properties (such as surf camps) it took a little bit of work to configure it correctly for a property like ours (which is a small boutique style accommodation without onsite activities). I needed to use a few work-arounds to suppress some of the standard functionality which wasn't appropriate for us.

Avantages

Easy to use & the fact that its growing and improving so regularly. You guys have made something that works and that's where most people would stop. but you have been pumping out updates and new features on the reg and thats why I wouldn't change for someone else.

Inconvénients

Are some features that havent been available but with support from your team and feedback by us are being worked on or added in the future and that's not a negative at all this above anything is something I'm most stoked about. so that's not too shabby for a con ;)

Avantages

- The automation of guest replies and payment options.
- It organises all the bits and pieces into one place.
- It saves time!
- The support team are great!

Inconvénients

- I'm not a tech guy so the set up was quite challenging for me. I understand the idea that through my involvement in the set up process I've become much more comfortable navigating the product.

Avantages

We use booking layer because we can sell by beds and not just rooms and we can separate guests and add differents activities to any of the guests.

Inconvénients

None, it was perfect for our business and easy to use for the all front desk team.

Avantages

Very easy to setup yourself with flexible and to the point customer support! Useful partner software integration and clear calender / booking overview. Plus: the possibility to extract all booking- and customer-data into an excel or csv file.

Inconvénients

- Limited in rule setting for automated emails, but apparently more progress on this soon
- Not yet the possibility to create reseller accounts.

Avantages

It's amazing how they adapt their features to the real needs of these types of businesses. The booking experience is ideal and helps us get many more clients.

Inconvénients

At first it can seem a bit difficult to configure but once you get some experience with the system you realize how thoughtful its configuration is.

Avantages

The way the frontoffice works and the easy to use back-end. It's a clear system and they have a fast responding team in case of bugs or problems.

Inconvénients

Reporting could be better, b-to-b options could and will be improved

Avantages

Adaptibility

Inconvénients

Nothing so far!