Formstack Forms

Avantages

J’ai apprécié la facilité de création de formulaires, les nombreuses options d’intégration et l’automatisation des workflows

Inconvénients

La personnalisation des designs est limitée par rapport à d’autres outils

Avantages

This product is a way to help with group ticket purchases and a way for fans to sign up for our Kids Club.

Inconvénients

Sometimes the formstack entry gets submitted twice. This happens more frequently than you’d expect, resulting in the customer being charged twice and our organization having to refund them.

Avantages

There are a lot of options when it comes to esign software. Formstack is both competitively priced and easy to use. Most importantly, my clients find it very easy when I can just text them the document to sign.

Inconvénients

It's a constantly evolving software and I have no complaints as of yet. If I had to be picky, their mobile app could be more robust.

Alternatives envisagées 

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Logiciel antérieur 

Pourquoi passer à Formstack Forms

Avantages

Initial retail product was easy to use and set up

Inconvénients

Deceptive B2B sales practice after we reached out to their sales team. Should have stuck to the $50 dollar per month product but they forced us to pay over $1,000 per month with a 1 year contract because apparently we require a BAA due to being a healthcare organization, even if we are in Canada where US law does not apply. Service was also not set up correctly and could not go live as intended. When we requested to cancel within a couple of days, never having gone live, they sent the $16k to collections. This company put a small business under a lot of distress. Sending threatening letters and court action, and has now in large part help push a business breaking even to insolvency and 4 people have lost their job now. Thank you!

Avantages

It's fairly simple to copy events to new forms. You can group events together in folders for convenience sake.

Inconvénients

I'm frustrated by a number of problems and lack of features. For examples - The users can't modify their registrations. The confirmation emails are fairly limited in scope and functionality. You can't send emails to all registrants, you can hook up to a third party emailer, but that doesn't work for me with my emailer. There are others, but I don't want to sound like a basher. Overall I'm pretty happy and I make it work for my needs, but I am on the prowl for other solutions.

Avantages

Formstack is pretty reliable. I can set it and forget it. It is pretty easy to make fairly complex forms with intelligent conditionals.

Inconvénients

The forms don’t look as modern as other form creation products.

Avantages

It is completely web based. That is really the only good point about the solution.

Inconvénients

Where do I begin? Our team who used this software constantly received Error: -1 (Submission could not be updated) when editing a form. This was our Care team and they were typing notes from a meeting, and this error would cause all the notes to be lost. We contacted support, and instead of being helpful, they blamed it on the browser (when we had tried all possible browsers (IE, Firefox, Opera, Chrome, Safari, and even Edge) and were able to replicate the issue on all of them. Then support said it was our internet connection. After receiving this error, we performed speed tests and were getting higher performance than what our contract said we should get (well above the recommendations Formstack had). Then they said it was because we were using a VPN (which we were not). After all of this, the next person told us to try a different browser, then test internet speed, and then turn off VPN. This nightmare went on for weeks when we finally cut ties with them.

Avantages

Formstack has all the functionality you need for basic question forms. It has numerous pre-configured fields that you can just drag and drop into your form. I really like the logic and how it is easy to understand and configure. The low price is hard to beat when needing a simple registration system.

Inconvénients

There is no customized reporting. If you want to export any data from your form you have to export it all and then clean up the excel sheet to what you really want. I wish it had some more advanced functionality within the form that would make it versatile to use as a registration software.

Avantages

Easy to use for the non coder, a lot of integrations and features

Inconvénients

Has errors sometimes, but are quickly fixed.

Avantages

Creating surveys and managing forms is really easy and streamlined compared to other competitors, and so is the overall design of the application

Inconvénients

Exporting in different formats is not available, and management of all surveys could maybe be improved upon

Avantages

Has worked great for extending the Salesforce Platform

Inconvénients

I wish data limits were a little higher.

Avantages

Easy to use, easy to collect the information I needed.

Inconvénients

Had some difficulty with integrations in our e-commerce.

Avantages

-It seems like a simple interface
-For simple forms it works fine
-It has many options and allows for all kinds of conditional logic
-It collaborates with many plug-ins and Google apps
-Customer service is kind

Inconvénients

-There is no number to call for support
-Emails for support take 24 hours plus for a reply
-The logic if the form is complex gets super confusing
-If the form is too long it lags
-If you want to reorder the form it doesn't work properly - system glitches
-It is 20 bucks a month for the bronze program but for the amount of stress that goes into building one of these and the price you may as well do something more old school like a survey monkey
-I can't stress enough how aggravating it is to solve a tech problem with formstack, they are so slow and not always the most knowledgable although they are quite kind

Avantages

How easy it is to use for the user and for the client that we send it to . Its only a couple clicks away and takes seconds. Also, when I print to Formstack, a little box comes up and takes me right there and the document is ready to go.

Inconvénients

This recently starting happening, after I print to Formstack and the little box comes up to print I use to click on it and it would take me right to the document. Now it is taking me to my profile/account and i cant get out of it. I now have to close out of it and reopen the website again. This wastes so much time.

Avantages

Ease of Use. Integrations of third party services, customer service

Inconvénients

Really not much. Any time I have had a negative I have called and they have fixed or shown me what to do.

Avantages

What I like most about using this software is the ability to gather information digitally. You can send out a link to your form and multiple people can make responses. One of my favorite features of this software is the ability to extract the information as an excel. It give you information all the way down the the exact time that the person submitted their response to the form.

Inconvénients

What I like least about this software is the inability to find certain settings. For example, it could be difficult to find out how to disable a form after a certain time or number of responses unless you already had knowledge of it.

Avantages

There's a lot you can do with forms using this program. You can customize the URL of the form and easily embed it into other sites.

Inconvénients

Sometimes when I duplicated forms, I noticed that the logic would get lost. This was frustrating as I would have to go through the form again to add the missing parts of the logic back. We also always had problems with people who saved their surveys being able to access them again.

Avantages

The ability to encrypt submissions and the simplicity of configuring additional users to view submissions. Finance, operations, sales and customer service all use Formstack and onboarding / training these departments was super easy. We set everything up in minutes. The form builder is super intuitive and easy to figure out. Our team loves the customization options around the email notifications. Would highly recommend.

Inconvénients

I don't have any cons as it has served us well since day one.

Avantages

This is a very user friendly way to create a variety of forms - from camp registrations to alumni gatherings to donation sites, this software can help you create pretty much all of it. It is very user friendly and the customer service is top notch with quick, same-day responses.

Inconvénients

I want more - I wish there was even more customization available.

Avantages

Flexibility, individuality, ease of use, tutorials are strong

Inconvénients

Can't seem to change design of submission pages (add logos etc) to make it a nice document to add into reports when needed

Avantages

It is easy to use for the most part and the forms look nice. They are better than the cheaper-feeling system we used in the past.

Inconvénients

I wish it was easier to link common fields between forms so that if I update a pick list in one place it updates in the others. What they have makes it easy to create new forms but I do have to go back and update them when things change.

Avantages

Formstack allows you to create simple forms to use internally. The reporting features offered by Formstack are very easy to Navigate.

Inconvénients

Formstack creates very generic templates to collect data that do not look professional enough to use externally. It can be very challenging to format the forms.

Avantages

East of use and customization. Easy integration.

Inconvénients

Pricey if you just need one form and are a small business getting started

Avantages

Formstack allows us to automate our workflows and collect data in an organized way. It saves us time by streamlining communication among team members. Our customer loyalty program relies on this software to engage members and increase brand recognition.

Inconvénients

The dashboard is not as intuitive as it could be, and the navigation is somewhat cumbersome. There's not an easy way to connect Formstack data to our CRM platform.

Avantages

Formstack integrates with Salesforce which is why we originally chose this form builder.

Inconvénients

Formstack is overpriced, pretty limited. Nothing you can't do with Gravity forms or another cheaper alternative. Customer service is not that helpful. Formstack recently bought Webmerge which was a great software. Since then, Webmerge has gone down hill as well.