Hightail

Avantages

Hightail makes it easy for me to share large files and folders with people inside and outside my company. You can create "spaces" where all types of files can be stores, and links to this space can be shared with anyone.

Inconvénients

Safari does not support folder uploads, but opening chrome and uploading folders to spaces that way made it simple. This was my only hangup with the service.

Alternatives envisagées 

Pourquoi passer à Hightail

Avantages

I like that you have a custom link through which your clients or anyone can upload large files to send to you. Likewise, you are able to send professional looking emails with links for your clients to download large files you send to them.

Inconvénients

I was never really able to get the files I stored in the cloud to sync in my local computer drive, so I lost quite a bit of files. I found Hightail more pricier than it needs to be. They used to be great when they were YouSendIt, but once they merged with Hightail, I feel the quality of the product diminished a bit. I didn't like that they do not provide a file preview. So I have to download several photo files to find the picture I'm looking for.

Alternatives envisagées 

Pourquoi passer à Hightail

Avantages

You can set up a linked folder on your machine that syncs with Hightail. Back in the day (prior to August, 2017) this formed an ideal platform for disseminating content as you could grab download links and include them in your own communications.

Inconvénients

Hightail has recently adopted a typical self-focused millennial mindset of tunnel-visioned genius: focusing on an increasingly narrow range of cool stuff and killing off highly practical features without pausing to think about the spectrum of their users. If the HT people have a favorite way of working, they think that everyone works just like they do. As of the most recent downgrade, it is no longer possible to copy download links for files. If you need to send a business email with multiple download links and other content, you're now out of luck, as the only option is to use Hightail's interface to send an email with one (concealed) link.
My needs include the ability to send multiple download links to my dealers and prospective dealers - everything from canned social media content to a range of literature and photos. If, for example, a dealer is setting up a website and needs logos, product shots and text files, I can no longer just send out an email with the links to the files on Hightail.
Overnight they have unthinkingly destroyed my once routine means of distributing a huge amount of content to our dealers and prospects across the U.S. In a single, narrow-mined stroke, the value of Hightail to my company has vanished overnight.
This was a totally brainless move. I suggest that people look for a better solution.

Avantages

You can easily share graphics to your client for feedback. The annotation tools are very easy for anyone to use. You can also collect files from anyone by just sharing a link with them which they can use to directly upload and send files to you.

Inconvénients

Not very customisable. Custom branding is limited. Users have to sign in to leave feedback.

Avantages

I like that I can share large files with my clients on a piece of software that lives on my computer rather than using an online service where I upload the file via a web browser. I feel it is a more secure process when using an app as opposed to using a service such as WeTransfer. I consider the free version to be a great tool that is less troublesome than dropbox.

Inconvénients

While I consider the free version to be a great tool, I do believe that the paid version is a bit on the expensive side for my level of use. I consistently use HighTail, but not enough to justify a monthly subscription. If I run into limits on what I can upload for free, I will then move to another free alternative that has less restritive file size limits such as WeTransfer.

Alternatives envisagées 

Pourquoi passer à Hightail

Avantages

Its ease of use. Whether sending or receiving audio files there's never a problem.

Inconvénients

Well, it would be nice if it were free....

Alternatives envisagées 

Pourquoi choisir Hightail 

Logiciel antérieur 

Pourquoi passer à Hightail

Avantages

It was pretty easy to get started and you get a lot of features even with a free account. We used this to share photos from a large event. We could share the link with others and they didn't need an account to access or download.

Inconvénients

The organization is a little weird, I'm still not entirely sure what all the features are on this site.

Avantages

I really like the control you can have over sharing files. Prior to hightail we would just share dropbox links but they were not secure nor could you tell if someone had downloaded a file. Hightail solves those problems.

Inconvénients

There isn't much to not like. I wish the teams pricing was a little lower but it's more than fair given it's alternatives.

Avantages

Hightail is so simple. Just drag and drop files of any size to send a link for the recipient to open the file.

Inconvénients

There might be a better way to convey it on the receiving end - the recipient gets and email that says "John has sent you a file". With all the spamming these days, you have to take the extra step to let them know it's for real.

Avantages

We use hightail a lot. For our photos, brand standards, or even when we need to send files/images/videos to someone else on the team. File size can be too large to send in an email, this is where Hightail comes in clutch.

Inconvénients

I have not found any con with hightail in the 5-years I have been using it.

Avantages

Hightail makes it easy to send large files. We have several files that we need to share when new staff joins our team. It is easy to use.

Inconvénients

The user interface could be a little more user friendly. It is fairly basic, which is fine for our needs.

Avantages

Convenience, ease of use, control of content distribution, statistical information about numbers of views and/or downloads.

Inconvénients

On one recent occasion a choral concert music video file was uploaded and recipients found the audio and video were not in sync while using the "view" feature on Hightail. The video file could be downloaded successfully with the audio & video in sync. It was only while using the "view" feature that the audio and video were not in sync. The "sync" issue could have been due to the encoding by the server at Hightail or more likely is a problem that happens with uploading a video file in the Apple H.264 codec. Video files encoded by Apple Final Cut using the "Pro Res" codecs have not had audio-video synchronization problems. So we may have found one area where the Hightail file sharing software might need revision to handle H.264.

Avantages

We worked with Hightail when they were known as YouSendIt and stuck with them after they rebranded. Their uploading services have always been reliable, and their constant updates and new features have kept our creative studios' workflow current and created more efficiencies. (spaces, video commenting/feedback) The receipt that is sent to our main inbox everytime we send a file is also great in that we are able to track projects and give us the piece of mind that the file actually sent. The expiration option ensures that we don't overload our spaces.

Inconvénients

Viewing videos using mobile via their app is not the greatest experience and could be better optimized. No true full screen and slightly clunky, but nothing that can't be easily worked around.

Avantages

Hightail is perfect if you need to share large files in a visually appealing format to valued clients. I often use Hightail during the sales and project management stages of a relationship and it is very easy for the client to collaborate and share the files internally and externally.

Inconvénients

There are some minor glitches every few months that cause loading issues. The default format for knowledge management is not easily usable by teams.

Avantages

Hightail makes it very easy for me to share and send very large files containing high quality graphics, video clips and text to my clients and associates around the world...and getting feedback and updates back quickly as well.

Inconvénients

There are a lot of features and functions I haven't explored yet - so it's too early to criticise

Avantages

Hightail is very easy to use and the recipient doesn't need to have permission or the software or anything else to get my files. It is also very easy for them to forward the email to someone else. This is very helpful when I send large files to my client for printing. They can just forward the email on to their printer.

Inconvénients

There are occasional problem when clients upload files to Hightail - Uplink. I've had several clients complain that they aren't able to upload more than 7-8 jpgs at a time. It is very frustrating and they usually give up and use Google or Dropbox.

Avantages

I can send large quantities of documents to my client and they do NOT have to sign up for a paid subscription. Super easy to use. I can also send my clients my link where they can easily upload to my account. I also love the easy of use seeing the history and being able to forward previously uploaded files to another person. I have tried dropbox (do not like much) and box (same...do not like much) and find hightail far superior.

Inconvénients

Recently, I have heard feedback from first time hightail users that are my clients that when I send them a link, they are confused with the popups that make it seem like they have to set up an account. I have not verified this but if this is true, then that is definitely a minus.

Avantages

Hightail has a very user friendly uplink portal. And it is very reasonably priced software for a small business.

Inconvénients

Started with "yousendit" originally and then the file sharing company reinvented itself with a name change that had no identification related to file sharing. Also, Hightail had a great Outlook add on tool that they abandoned out of the blue.

Avantages

I have loved Hightail for years. It's a great tool to keep in my pocket for one-off large file exchanges with prospects, new hires, and transient contacts that we don't want to set up on our internal fileshare service. The free send is limited to one file, so make it count!

Inconvénients

Sometimes - just sometimes - a file will slip through the cracks somehow and take a while to process and send. It doesn't happen often, and there doesn't seem to be any particular trigger. High server volume? A problem in the file itself? Who knows? But don't use this service if you absolutely, positively, MUST have the file in the other party's hands within the next five minutes.

Avantages

I like that you can easily track files and that it tells you how long it's going to take for the upload to complete.

Inconvénients

I cannot stand that you are not able to create paragraphs in messages that go along with what you're sending. I also slightly prefer the functionality of the old Hightail Express app to the Hightail Spaces app. Another bummer is that when someone comments on a video for feedback (when there are multiple video files in an upload) that you do not keep them all together. It sends a separate email for each one and is enormously time consuming to sift through volume projects if feedback is used in the app.

Avantages

I love Hightail and have been a customer for a few years. The monthly rate is great and I hope and pray that you don't raise your prices. I have NO complaints. It's easy and its fast. Thank you Hightail!

Inconvénients

Oh only one time the file I sent didn't make it to the recipient. Another time the desktop app didn't work. I got an error message and had to start over typing in the directions inside the text window. I called and I was helped by fantastic customer support and or tech support. Thank you.

Avantages

I love this software because of its ease of use and I can send confidential documents without having to worry about safety. Also, the system itself is Fast and it will store my documents without expiring.
I can also send to clients and other personnel in my office who will then be able to mark up documents and leave comments. It is my Favorite Tool!!!

Inconvénients

I honestly have no negative remarks to make:)

Avantages

This was a minimalist but easy to navigate option for sending larger files that cannot go onto an e-mail via attachment.

Inconvénients

Unfortunately there was a max file size and my company decided they preferred using another option for sending big files. Also, some files would not send, despite receiving confirmation.

Avantages

Great features and functionality. Easily implemented, and easy to train new staff to use the software.

Inconvénients

We originally had YouSendIt for transferring files through our website. Would love to have a "lite" version that still offered the simplicity of this service.

Avantages

- The ability to send large quantities of content
- The ability for people to deliver large amounts of material to me without having to create an account
- The ability to collaborate with remoters on creative projects

Inconvénients

- Sometimes deliveries fail with no warning (the upload will stop at a certain 'time remaining') and I'll have to redo it. This means I have to remember exactly what was in the last batch etc.

- You can't filter your received files by anything (date, user, type etc.)

- You can't filter your sent items by the same.

- Sometimes downloading large numbers of files at once doesn't work (maybe that's just an unzipping problem on my end?)

- Sometimes people sending content via our uplink get confused and cannot access it, or try and create an account. Perhaps confusing user flow?