Lodgify

Dear Nathalie,

Thank you for your feedback. We appreciate your positive comments about synchronization and reservation management.

Added to that we understand your concern regarding the tourist tax and will consider your input for improvements.

If you have further suggestions or questions, please feel free to reach out.

Best regards,
The Lodgify Team

Hi Claire!

Thank you for sharing your experience and highlighting the success of your first steps with Lodgify! We’re so glad to hear you’ve found the connection to Airbnb seamless, the website features simple to handle, and the payment platform integration easy to set up. It’s also wonderful to know you appreciated the free onboarding session and support from our French team.

We appreciate your feedback regarding the design options and are always working to enhance our offerings. If you have any specific ideas or suggestions, we’d love to hear them!

Thank you for choosing Lodgify, and we’re here to support you as you continue to grow your business.

Best wishes,
The Lodgify Team

Hi Nicolas!

Thank you for your feedback! We're so glad to hear that the training and technical support have been helpful for you. We appreciate your input on connectivity with other platforms, and we'll keep working to improve that. If you need any further assistance, don’t hesitate to reach out!

Best wishes,
The Lodgify Team.

Hi Yves!

Thank you for your thoughtful feedback! We’re delighted to hear that you value the professionalism of our team and the ability to manage schedules and prices across multiple platforms seamlessly.

It’s great to know that your onboarding specialist provided punctual, professional, and attentive support, making the setup process smooth. We’re confident any synchronization issues will be resolved during your next appointment.

If you have any further questions or need assistance, don’t hesitate to reach out—we’re always here to help!

Best wishes,
The Lodgify Team

Bonjour Elisabeth,
Merci pour votre commentaire. Nous sommes heureux d'apprendre qu'il est facile et rapide pour vous de créer des réservations manuelles avec Lodgify.
Si vous avez d'autres idées ou pistes d'amélioration à propos de la plateforme, n'hésitez pas à nous en faire part.
Vos commentaires nous aident à améliorer nos services !
Bien cordialement,
L'équipe de Lodgify

Hi Guillaume!

Thank you for your feedback! We're glad to hear you’ve had a positive experience with our customer service team.

We appreciate your comments on the Airbnb connection process. We understand it can feel counter-intuitive, and we're working to improve this for a smoother experience. Your input is very valuable!

If you need further assistance, feel free to reach out.

Best wishes,
The Lodgify Team

Bonjour Catherine,
Nous vous remercions pour votre retour après vos premiers mois d'utilisation. Nous sommes heureux de savoir que plusieurs outils de la plateforme vous sont utiles au quotidien pour la gestion de vos locations saisonnières.
Nous vous remercions pour vos commentaires positifs sur la synchronisation des réservations de différentes plateformes, ainsi que la possibilité de créer des devis et d'avoir votre propre site web. Nous comprenons l'importance d'avoir une personne dédiée à l'assistance pendant les phases initiales, et nous prenons en compte vos commentaires sur l'importance d'une assistance cohérente tout au long de votre parcours.
En ce qui concerne vos suggestions, nous faisons le nécessaire pour offrir une assistance continue et nous nous efforçons de fournir une assistance permanente à nos clients. Nous apprécions également vos commentaires sur les fonctionnalités supplémentaires telles que le blocage des jours sur les plateformes lors de la création d'un devis et des options de tarification plus flexibles basées sur la durée du séjour. Nous travaillons en permanence à l'amélioration de notre plateforme et tenons compte des commentaires de nos clients pour planifier nos prochaines mises à jour.
Du point de vue de l'assistance, nous nous excusons pour les désagréments causés par l'absence de support français. Nous travaillons activement à l'élargissement de nos options en français afin de mieux servir nos clients francophones.
Nous accordons une grande importance à vos commentaires et vous remercions de la confiance que vous accordez à notre plateforme pour centraliser toutes vos réservations.
Si vous avez d'autres questions ou si vous avez besoin d'aide, n'hésitez pas à nous contacter. Nous sommes là pour vous aider !

Bien cordialement,
L'équipe de Lodgify

Hi Florian!

Thank you for your feedback. We're thrilled to hear that you're very satisfied with Lodgify and that you find it complete, configurable, and a great value for money. We also appreciate your comments about the page loading speed and the suggestion for a video tutorial. These insights are really helpful, and we'll look into ways to improve those areas. If you ever need assistance or have further suggestions, feel free to reach out.

Best wishes,
The Lodgify Team

Hi Noé,

Thank you for your kind words! We're glad to hear that Lodgify is meeting your needs for short-term rentals and that our team has been helpful. We hope you continue to have a great experience as you explore the platform further!

Best wishes,
The Lodgify Team

Bonjour Frédéric,

Merci pour votre retour. Nous sommes heureux que vous appréciez notre Channel Manager centralisé.

Nous comprenons que la gestion des passerelles entre différents sites peut sembler complexe. Si vous avez besoin d'aide ou souhaitez des clarifications sur ce sujet, n'hésitez pas à nous contacter.

A bientôt !
L'équipe de Lodgify

Bonjour Laura,
Merci pour vos commentaires ! Nous sommes ravis d'apprendre que Lodgify est une option efficace pour la gestion de vos locations saisonnières.
Nous comprenons l'importance de simplifier l'ajustement des prix des locations, et nous sommes heureux que notre plateforme vous ait aidé à ce niveau. Nous sommes également ravis que vous vous soyez satisfaite de notre site web et de nos tarifs.
En ce qui concerne votre suggestion sur les descriptions des annonces, merci pour votre commentaire. Nous travaillons en permanence à l'amélioration de notre plateforme, et vos retours nous aident à donner la priorité aux améliorations qui répondent aux besoins de nos clients.
Nous vous remercions pour votre retour positif. Si vous avez d'autres commentaires ou si vous avez besoin d'aide, n'hésitez pas à nous contacter. Nous sommes là pour veiller à ce que vous restiez satisfaite de nos produits.
Nous vous remercions d'avoir choisi Lodgify !
Cordialement,
L'équipe de Lodgify

Bonjour Gaël,
Nous vous remercions pour votre commentaire. Nous sommes heureux d'apprendre que vous trouvez Lodgify utile et efficace et que le Channel Manager est facile à utiliser. Nous comprenons que le prix peut être une préoccupation pour certains utilisateurs, mais nous pensons que notre prix est compétitif pour les différentes fonctionnalités que nous offrons.
Nous apprécions votre retour sur le manque de critères pour les fonctionnalités et les règles, et nous en tiendrons compte dans le cadre de l'amélioration de notre produit prochainement. Merci d'avoir choisi Lodgify !
Bien cordialement,
L'équipe de Lodgify

Hello Elodie,
Thank you for your review. We are glad you find Lodgify helpful in centralizing and managing your reservations efficiently.

We appreciate your feedback regarding the integration of information from third-party booking platforms, and we will work to improve this aspect of our service, until then, you can reach out to us at [email protected]

We are committed to providing excellent customer support and are thrilled to hear that you have had a positive experience with our team.

Thank you for choosing Lodgify!

Best wishes,
The Lodgify Team.

Bonjour Amelie,
Nous vous remercions pour votre commentaire sur votre expérience avec Lodgify ! Nous sommes ravis d'apprendre que vous avez bénéficié de notre service d'assistance pour synchroniser vos calendriers et adapter les différents paramètres selon votre activité.
Il est également appréciable de savoir que l'équipe de Lodgify a pu résoudre tous vos doutes et que nos agents se sont montrés attentifs et professionnels tout au long du processus.
Si vous avez d'autres questions, n'hésitez pas à nous contacter à l'adresse [email protected].
Bien cordialement,
L'équipe de Lodgify

Hi Julien,
Thank you for sharing your feedback with us. We're glad to hear that our support team has been responsive in assisting you. We're sorry to hear that the product hasn't met your expectations, particularly in regard to the synchronization of assets and the Excel table setup.

We appreciate your honesty and feedback, and we'll take it into consideration as we continue to improve our product.
We now have a tool that helps users to self-map their properties with their channels to improve this process. However, we haven't fully rolled it out to all of our customer bases.

We understand that the onboarding process can be time-consuming, and we're always looking for ways to streamline it for our customers. And that's why we offer free onboarding calls to get you fully set up and are developing the self-mapping tool.
Thank you again for your feedback, and please don't hesitate to reach out if you have any further concerns or suggestions.

Best wishes,
The Lodgify Team.

Hello Aurélien,
Thank you for your review. We're glad to hear that you find the management and grouping of different platforms in the calendar helpful. We aim to provide our customers with a unified and streamlined approach to managing their bookings across multiple platforms.

We appreciate your feedback about our customer support representative. We strive to provide excellent customer support, and we're glad he was patient and pedagogical in assisting you.

Regarding your feedback about the site builder, we understand that having the ability to choose colors is important for creating a customized and visually appealing website. We continuously work on enhancing our site builder features, and we will consider your feedback as we improve our platform.

If you have any other suggestions or requirements for the site builder or any other aspect of Lodgify, please feel free to contact our customer support team. We are here to assist you and ensure our platform meets your needs.

Thank you for choosing Lodgify as your booking management solution, and we appreciate your feedback as we strive to improve our platform continuously.

Best wishes,
The Lodgify Team.

Hello Laurent,
Thank you for taking the time to leave a review. We are pleased you find Lodgify's channel manager tool great and well-suited for the hotel industry and seasonal rentals.

Regarding your comment about the percentage taken through Stripe on each rental, we understand that payment processing fees can concern our users. However, it's worth noting that these fees are standard for any payment processor, and Lodgify's integration with Stripe provides a secure and reliable payment processing solution for our users. If you have any questions or concerns about payment processing fees or any other aspect of Lodgify's platform, please do not hesitate to reach out to our support team for assistance.

Best wishes,
The Lodgify Team.

Hello Laurent,
Thank you for your review! We're pleased to hear that you're enjoying Lodgify's website, integration with booking channels, calendar, and automatic notifications.

We understand that managing options and configuring notifications may seem lengthy, and we appreciate your feedback. We continually strive to improve our platform and make it as user-friendly as possible, so we'll consider your comments as we enhance these features.

We're glad to hear that you've received excellent support in getting started with Alice. Our customer support team can always assist with any questions or issues. Please don't hesitate to reach out if you have any further feedback or suggestions. We're here to help!

Best wishes,
The Lodgify Team.

Hello Dominique,
Thank you for sharing your positive experience with Lodgify! We're glad to hear that you find our software complete and practical. We understand that setting up a Stripe account can be a bit complicated, but we offer support and resources to guide owners through the process. We hope to continue providing you with an intuitive and user-friendly platform for managing your business. If you have any further feedback or questions, please don't hesitate to reach out to our support team.

Best wishes,
The Lodgify Team.

Bonjour, merci d'avoir pris le temps de passer en revue votre experience avec Lodgify. Nous apprecions vos commentaires et sommes heureux d'apprendre que vous avez eu globalement une bonne experience! Meilleurs voeux, L'equipe Lodgify

Hi Lionel, thank you so much for sharing your opinion. We're delighted that you were able to create your website and set prices with ease. In regards to automating customer invoices, this actually something you can do with Lodgify. Our integration with Zapier allows you to automate invoices through Quickbooks or similar services. If you still have any doubts, please reach out to us at [email protected]

Hello Jean,

Thank you for taking the time to share your feedback on our software. We are sorry to hear that you have had difficulty getting started with our platform. Our onboarding support is designed to help users get up and running as smoothly as possible, and we are glad to hear that our representative was able to provide you with helpful and friendly guidance.

We offer three onboarding sessions to help users get started, but we understand that this may not be enough for everyone. If you still have trouble with the software, please don't hesitate to contact our support team for additional assistance.

Regarding your concerns about the language of our support, we offer support in English, Italian, French and Spanish.

Thank you for your patience and understanding as you continue to use our software. If there is anything we can do to help or if you have any other feedback, please don't hesitate to reach out.

Best wishes,
The Lodgify Team.

Hello Jean,
Thank you for taking the time to write a review of our product. We're glad to hear that you find the website management and cleaning team features easy to use. However, we understand that the gateways with Airbnb and Booking can be frustrating, and we apologize for any inconvenience this may have caused. We appreciate your feedback and are constantly working to improve our product and make it more user-friendly for all our customers. If you have any specific concerns or suggestions, please don't hesitate to reach us at [email protected] at your leisure.

Best wishes,
The Lodgify Team.

Hello Dominique,
Thank you for sharing your positive experience with Lodgify. It's great to hear that you found the platform easy to use and flexible and that the support from the Lodgify team was helpful. I'm sorry to hear about some features you would like to see added, such as the integration of reviews within Lodgify and the ability to add virtual tours via photos.
But we appreciate your feedback and will use it to continue to improve our service. If you have any further questions or concerns, please don't hesitate to reach out to our support team for assistance.

Best wishes,
The Lodgify Team.

Hello Olivier,
Thank you for sharing your feedback on Lodgify. We appreciate your comments about the website description page and the visibility of the menu options. We will consider your suggestions to improve our user interface.

Regarding the French translation, we apologize for any issues you may have encountered. We continuously work to improve our translation quality, and we appreciate your patience and understanding as we address these concerns.

We are glad to hear that you found the support team responsive and helpful. Please don't hesitate to contact us with any further questions or concerns. Thank you for choosing Lodgify!

Best wishes,
The Lodgify Team.

Hello Jessie,

Thank you for your wonderful feedback. We're so pleased you finally found an easy-to-use solution with Lodgify, and we're glad to hear that you have had a positive experience with our software. Regarding the maintenance teams management, it might be possible that you still need to explore all the features Lodgify has, and some functionalities might suit your needs. We will ensure to keep improving the software and adding new features that suit the needs of our users like yourself. If you have any further questions, or if there's anything specific you're looking for in terms of managing maintenance teams, please don't hesitate to reach out to our customer service team at [email protected].
They will be happy to help you and guide you through the software.

Best wishes,
The Lodgify Team.

Hello Cathy,
Thank you for your review and for sharing your thoughts on our management and booking tool. We're glad to hear that you find managing the calendar, taking reservations, and accepting payments valuable features. We apologize that you find the available templates limited, and the design options for your site are less extensive than you would like. We will pass your feedback along to our team and see if there are any improvements we can make in this area. We are constantly working to improve our software and make it more user-friendly. We will consider the translation of our platform to other languages. We hope you will gain more direct bookings with our starter version. If you have further questions or concerns, please don't hesitate to contact our support team. Thank you for using our tool and for your feedback.

Best wishes,
The Lodgify Team.

Bonjour Clarisse,

Nous sommes très heureux d'apprendre que votre expérience ait été très bonne!

Merci d'avoir pris le temps de nous écrire vos commentaires, toute notre équipe sera très contente de les lire!

Cordialement,
L'équipe Lodgify

Hello Alexandra,
Thank you for your review and for sharing your experience with Lodgify. We're glad to hear that you found our software easy to use and that our installation assistance was helpful.

Regarding your feedback on the features in our cheapest subscription plans, we're always looking for ways to improve and add value for our customers. We offer various pricing plans to meet different needs and budgets, and we strive to provide transparency about our fees and pricing structure.

If you have any specific suggestions on features you'd like to see in our more affordable plans, we'd love to hear them. Our team is always open to feedback and ideas from our customers.

Thank you again for choosing Lodgify and for taking the time to leave a review.

Best wishes,
The Lodgify Team.

Hi, Cedric,
Thank you so much for the glowing review! We're happy to hear such good words about our software. We work very hard to make sure all our customers are satisfied with it, so this only reinforces our commitment to that goal.

Best wishes,
The Lodgify Team

Hi Arnauld,
Thank you for your feedback. We're glad to hear you've had a great overall experience with our website! However, we apologize for the site being slow. We are looking into this issue and hope to resolve it promptly and accurately.

Best wishes,
The Lodgify Team

Bonjour Hervé,

Nous sommes très heureux d'apprendre que votre expérience ait été très bonne!

Merci d'avoir pris le temps de nous écrire vos commentaires, toute notre équipe sera très contente de les lire!

Cordialement,
L'équipe Lodgify

Hello Hafed,

Thanks for your wonderful feedback.

We're so pleased you finally found an easy-to-use solution with Lodgify.

If you have any questions or concerns, don't hesitate to contact Lodgify's customer support team for assistance.

Best wishes,
The Lodgify Team.

Hi Sandra, thank you for the kind words about our software and our team. We're glad to hear you've had a great overall experience not only building your website, but with organizing your bookings, too. You can get in touch with us at any team if you'd like to learn more about our automation features.
All the best, The Lodgify Team

Hello Karine,
Thank you so much for your amazing review and kind words. It's great that you're finding the channel manager feature helpful for your business.
Best Wishes,
The Lodgify Team

Bonjour Denis, nous sommes tres heureux d'apprendre que votre experience ait ete tres bonne! Merci d'avoir pris le temps de nous ecrire vos commentaires, toute notre equipe sera tres contente de les lire! Cordialement, L'equipe Lodgify

Bonjour Ludovic,

Nous sommes très heureux d'apprendre que votre expérience ait été très bonne! Merci d'avoir pris le temps de nous écrire vos commentaires, toute notre équipe sera très contente de les lire!

Cordialement,
L'équipe Lodgify

Bonjour Katy,

Nous sommes très heureux d'apprendre que votre expérience ait été très bonne! Merci d'avoir pris le temps de nous écrire vos commentaires, toute notre équipe sera très contente de les lire!

Cordialement,
L'équipe Lodgify

Bonjour Lucie,

Nous sommes très heureux d'apprendre que votre expérience ait été très bonne! Merci d'avoir pris le temps de nous écrire vos commentaires, toute notre équipe sera très contente de les lire!

Cordialement,
L'équipe Lodgify

Bonjour Lali, nous sommes très heureux d'apprendre que votre expérience ait été très bonne! Merci d'avoir pris le temps de nous écrire vos commentaires, toute notre équipe sera très contente de les lire! Cordialement, L'équipe Lodgify

Hello Renaud!

Thank you so much for your kind words, and we are glad you are having a great overall experience.

Best Regards,
The Lodgify Team

Bonjour Ben,

Nous sommes très heureux d'apprendre que votre expérience ait été positive! Nous vous remercions d'avoir pris le temps de nous laisser cet avis, toute notre équipe sera très contente de le lire!

Cordialement,
L'équipe Lodgify

Hi Steve, thank you for the kind words about our software and our team. We're glad to hear you've had a great overall experience not only building your website, but with organizing your bookings, too. All the best, The Lodgify Team

Hi Matthew!

Thank you for taking the time to share your experience with Lodgify! We're thrilled to hear that you're happy with our onboarding and support team, as well as the ease of use of our website builder. We appreciate your feedback regarding the reporting features and will take it into account as we continue to improve our services.

If you have any further questions or need assistance, don’t hesitate to reach out. We’re here to help!

Best wishes,
The Lodgify Team

Hi Enrique,

Thank you for taking the time to share your review! We’re glad to hear you’re finding value in operating all your channels from a single platform and that you’ve had a positive experience with our customer service.

We appreciate your feedback regarding the Booking.com sync and the PM Modules and Reports. Your insights are incredibly valuable as we continue to improve and enhance our platform to better meet the needs of our customers.

If you have any additional suggestions or need assistance optimizing your setup, don’t hesitate to reach out. We’re here to help!

Best wishes,
The Lodgify Team

Hi Eddie,

Thank you for sharing your detailed feedback! We’re glad to hear that Lodgify's competitive pricing and booking website customization options have been a great fit for your needs. We understand that the UI and settings can feel a bit overwhelming at first, especially for those new to PMS platforms, and we truly appreciate your input as we continuously work on improving user experience.

It’s wonderful to know that switching to Lodgify has been beneficial for you overall. If you ever need further assistance navigating the platform or have suggestions for enhancements, we’re always here to help!

Best wishes,
The Lodgify Team

Hi Christopher!

Thank you so much for your detailed feedback! We’re thrilled to hear that you had a great experience with our team and felt supported throughout your steep learning curve. It’s wonderful to know that our features and broader API channel partnerships suited your needs.

We appreciate your comments about the app and will share your feedback with our team as we continue to improve the platform. If there’s anything else we can assist you with, don’t hesitate to reach out—we’re always here to help!

Best wishes,
The Lodgify Team