Lodgify

Avantages

I love how every lodging site is integrated

Inconvénients

Definitely a learning curve but the on board person, [sensitive content hidden], was wonderful and patient. I wish the program could collect credit card payment info without the guest making a deposit. It creates an extra bookkeeping step

Avantages

Lodgify is a great way to link all your
Properties together with an easy to read Calander .

Inconvénients

Messaging inbox could be clearer and more defined with bold and non bold and different colours for air BnB and bookings etc. it’s hard to differentiate the messages to the eye .

Alternatives envisagées 

Hostaway

Pourquoi passer à Lodgify

It’s seems a better fit for a small to medium size operator

Avantages

Intuitive, Very easy to understand and use. Excellent on-boarding and on-going support. Unlike other services that drop you after you have subscribed and paid for service. The customer support staff are very competent, knowledgeable and patient.

Inconvénients

The website development page can use some improvement by offering more options and AI assistance to improve your website.

Avantages

The customer support is top notch. Airbnb integration was seamless. All the Lodgify agents I have spoken with are super knowledgeable and have been able to answer all my questions.

Inconvénients

I had some issues with VRBO integration but all the problems are on VRBO's end and not on Lodgify.

Alternatives envisagées 

Guesty et Hospitable.com

Pourquoi passer à Lodgify

Lodgify was less expensive than competitors and offered more features.

Avantages

Did not get far enough as I could not create the website

Inconvénients

Customer service were very keen to please me, initially because they thought I was going to take airbnb bookings through Lodgify. I felt they mislead me because they inisisted that it would not cost me anything. I was (of course) suspicious. When Lodgify eventually confessed that airbnb would add a hefty charge if I took their bookings via Lodgify, and I thus dropped the idea, the Lodgify onboarding lady somewhat lost interest in me. The text which I saved and published on the website was not the same as on the front office. She could not help me with this and forwarded it to the tech team who advised me to retype the text in again. I did it several times and it still did not appear correctly on the front end. All very frustrating. I am asking for a refund now, so let's see what happens...

Avantages

Calendar syncing, website development, guest messaging, pricing options

Inconvénients

Doesn’t work uniformly with each platform is Airbnb vs Vrbo

Alternatives envisagées 

Guesty

Pourquoi passer à Lodgify

Lodgify was lower cost for small number of rental properties.

Avantages

the price is the ONLY thing ok about Lodgify

Inconvénients

Signing up is easy
Connecting to the OTA's (booking, airbnb etc) is a NIGHTMARE
They are unprofessional, slow, rude and worst of all cannot even assist when there is an issue. They send an email on your behalf to support who then tries to get back to you soon. Its a joke.

Alternatives envisagées 

Cloudbeds

Pourquoi passer à Lodgify

price and pushy salesperson, should have known

Avantages

I like the seemless AirBNB integration from my other platform to Lodgify. Better website than other platform.

Inconvénients

The integration with VRBO was a terrible experience. I had no clue it was going to be so difficult and change the way we charge customers.

Alternatives envisagées 

Hostaway

Pourquoi choisir Lodgify 

Better website and analytics with Lodgify.

Logiciel antérieur 

Guesty Lite

Pourquoi passer à Lodgify

Did not care for their software and feel of website

Avantages

There are so many things I like. For starters, their website builder was very easy to learn. Creating my first rental website was quick and if I ever got stuck I called customer support and they helped me right away. Integrating my OTAs to Lodgify was a seamless process (it did not cost a thing and the customer support was amazing). The customer support team set up time with me to ensure all my connections and information was working well. I was up and running in no time. Lastly, I can't say enough about the excellent customer support and service you can expect to receive from Lodgify. Whenever I have called with questions, they have been able to answer them. Their knowledge article base is very helpful. They make learning their system very easy.

Inconvénients

I wish their Professional plan included ability to set up various bank accounts for multiple properties. I had to upgrade to the Ultimate plan for this feature but Lodgify was kind enough to give me a big discount.

Avantages

- The onboarding process. I needed to have two sessions with [sensitive content hidden] in order to setup my website, connected external platforms like Airbnb and Booking.com, understand and setup the payments and nightly prices. [sensitive content hidden] is a fantastic onboarding specialist and helped me a lot to setup everything I needed without rushing things up because our meetings were usually running overtime.
- The option to have my own website, connect my own domain and the freedom to add pretty much everything that I need to add there.
- Sync between my website and the external platforms (Airbnb, Booking.com, etc)
- Comms, I really like the auto-replies and the emails go out to my customers.
- Season rates is a good concept.
- Lodgify Roadmap: brilliant idea! Listen to your customers and get driven by them shows the character of a company with future!
- Accepting reviews is another nice feature in place.
- I like the blog that includes article to help you regarding setup your account, website, etc, it also helps you understanding how you can promote your website (webinars) and finally to show you success stories and some brilliant examples of rentals.
- Support is also really good, helpful, descriptive and quick.

Inconvénients

- The fact that I have to calculate the weekly or monthly offer that I need to add in a flat amount because it does not accept percentage. For instance, €10 per night, €70 per week, desired weekly offer (10%), I need to add €63. I would prefer to be able to add the percentage (10%)
- I would prefer to have the option to update the prices in the other platforms (Airbnb, Booking.com, etc) and get updated back to my website and vice versa.
- It would be nice if Lodgify was proving services for promoting and advertising your website.

Avantages

I appreciate that Lodgify’s channel manager allows me to see the vacation rentals and reservations from multiple sources such as booking.com, expedia, and airbnb.

Inconvénients

Sometimes Lodgify is difficult to work with. Recently, I was locked out of my Lodgify account for 3+ days and they were full of anxiety because I wasnt able to collect payments etc.

Avantages

I was about to set up my account on my own, however, the onboarding call was great! Still my questions were answered and my website is ready to go?

Inconvénients

I love Lodgify.I haven't found anything I do not like.

Alternatives envisagées 

Hostaway

Pourquoi passer à Lodgify

Price and functionality seemed much better.

Avantages

I like that everything is now on one calendar. It was good to have an onboarding specialist because the VRBO and Stripe issues to get it set up. Airbnb was great because all I had to do was put my listings in Lodgify. It was overwhelming at first, but now I have a better handle on it.

Inconvénients

I am finding that I am getting started on building the website. I don't know exactly what to do with it, but trying to figure it out. I may have to reach out to someone to help me put it together and get it up and going. It would be nice if there was onboarding for that part, but I just need to sit down and do it.

Avantages

The Customer Support staff and how easy it is to connect with someone.

Inconvénients

The difficulty in syncing with VRBO, missing out on exposure

Avantages

easy access and central location for all relevant data to manage property rental

Inconvénients

Fees are too high per rental and an evaluating if it is worth it

Avantages

Payments are really easy and intuitively set up. Support is good.

Inconvénients

Many missing functionalities and integrations.

I used their dynamic pricing tool which cost me a bunch of money as it is wildly ineffective. They weren’t able to get any bookings which was higher than the minimum price I already set and had prior. Waste of money. I asked for a refund as they effectively destroyed my profits, they denied. I then wrote a bad review. They had me go through the process once again only to give the same answer. Waste of my time and money.

Avantages

The onboarding experience was great! [sensitive content hidden] has managed to explain in simple words pretty complex matters.
The API connections work very well and the app and platform is user friendly

Inconvénients

At the moment, I have no comments on Cons

Avantages

Easier to set up than other platforms I tried. The 3 sessions included with membership from [sensitive content hidden] sold me on Lodgify and gave me the confidence and help I needed to succeed. Thank you [sensitive content hidden]!!

Inconvénients

Some times there are glitches in the program that I can’t rectify nor can IT person, but they know how to get around it. Need more description option's in some categories to fit my rentals, or at least an option to fill in my own word.

Avantages

I wanted to see more of what was happening with my rentals. My previous channel manager did a good job too, but was unable to set the price structure I wanted. Lodgify gives us a lot of options.

Inconvénients

Because Lodgify gives so many options, decisions need to be made that can sometimes be difficult. Also, after looking over our initial setup, there were a few things that I missed and didn't realize it by our onboard help also. It was fixed, but there are a lot of details that need care.

Avantages

Nothing. Nothing worked. It took forever to set up and I am sure I lost renters due to the syncing errors and conflicting policies.

Inconvénients

Nothing syncs correctly and when it did it took one month. The policies don’t sync correctly so it shows different policies in different places. When I call customer support it takes them 10 min to answer a simple direct question. They are also not open on the weekends for customer support when most of the business for a vacation rental happens over long weekends. The send you a ridiculous number of emails asking if you need help which are clearly automated. But when you ask for help it is a nightmare to get straight answers. Not to mention it is almost $500 for their best plan which looked great. But now I realize how horrible it is. If I cancel my plan I won’t get a refund for the 10 months that I will not use it. I would suggest not giving them any money because you won’t get it back.

Avantages

Lodgify meets my needs for managing 14 properties for an affordable price (about $340 per month). It is reliable in syncing calendars to prevent double bookings, and managing pricing and fees. It has a slick feature where you can flip between all your properties to make one change on a particular page (pricing for example). It's pretty user friendly for basic property management functions. The dashboard is a great feature and the automated responses are great. It also works well for managing direct bookings as well as platform bookings all in one place. Customer support is responsive and effective for getting quick help for basic platform management and functions. The website builder is basic but effective. I am hoping they will improve their design features moving forward, but I have noticed that Lodgify is regularly making improvements to many of their features, and that is appreciated very much! It is highly defintely effective for the day to day management of your properties.

Inconvénients

Three things: Starting up as a new customer was extremely slow, time-consuming, and frustrating. Primarily because their training material is not written in a simple, straight-forward sequential process with steps. Rather, it is organized as a list of topics so you have to scour over pages of info to find what you are looking for. Second thing: Onboarding new rentals takes about a week per rental, and I am very computer savvy. Customer support tries, and they are nice, however, there are no manuals or directions geared for onboarding new properties on all the main platforms easily, and there is no live phone support for connectivity. Live support for simple issues is great, but anything related to connecting new rentals requires email communication and waiting. Their connectivity team tries to respond in writing within 24 hours and often the issues are complex. They also respond in the middle of the night and if you are unable to fix things with their guidance, you won't hear back until the following night. Most recently it took me 4 weeks to resolve payment issues for 5 of my rentals, which resulted in massive cancellations. They never did send me instructions in writing. I understand the complexity because Booking.com, Airbnb, VRBO, etc., all have different policies that impact connectivity and they change over time as well. They could easily solve the problem by organizing their training materials more effectively. I have developed my own manual for onboarding properties that is beginning to work for me. I have it down to three days if I'm lucky and all the stars align. 3rd thing: Most of the 'Property Manager Modules' for managing work such as cleaning and communication for your team, have no value and aren't effective for use for my properties - I deal with vacation rentals, primarily luxury homes. Perhaps they are better for Hotel rooms, I am unsure. If I were only rating the day-to-day functionality of the platform, I would give 4-5 stars, but since onboarding new rentals is so ineffective, and time-consuming, I have to go with 2 stars.

Alternatives envisagées 

Hostaway

Pourquoi passer à Lodgify

Price jkhsdfljksdjkhsdlkjfhsdlkfjhsdjhlsdjhlsdjhsdjkjsdhfkj

Avantages

La integración es muy amigable con las diferentes plataformas incluso con Google así tomar el control de tus reservas y de tus publicaciones y ser más profesional y productivo; además puedes crear una página web de reservas propia con dominio gratis !!

Inconvénients

La interfaz para hacer la página web esta demasiado limitada, la mayoría de las reservas entran por celular (según booking) y no manejan uña interfaz para celulares

Avantages

Soluzione adatta alle mie esigenze, ad un costo contenuto, permette di gestire in modo integrato le attività di gestione della mia unità di affitti turistici brevi in modo centralizzato con diversi ausili che semplificano la gestione ed il controllo.
Apprezzata la possibilità di poter ottenere gratuitamente un dominio .com con il nome della propria struttura, e il supporto iniziale di onboarding strutturato nelle due sessioni di 30 minuti ognuna.

Inconvénients

Più che uno svantaggio un suggerimento: le sessioni di onboarding sarebbe utile fossero registrate e consegnate all'utente per avere la possibilità di rivedere i vari passaggi e poter quindi operare in autonomia nel caso di inconvenienti come la perdita di sincronizzazione con uno degli OTA collegati, cosa che sta avvenendo a me con Booking, in modo da poter rapidamente ripristinare l'eventuale problema.

Alternatives envisagées 

Amenitiz

Pourquoi passer à Lodgify

Soddisfa i miei requisiti di gestione ad un prezzo certamente contenuto

Avantages

Con Lodgify posso differenziare i prezzi per ogni OTA. Tutti i processi sono (dopo il settaggio avvenuto tramite l'omboarding gratuito offerto da personale molto esperto e molto paziente di Lodgify) completamente automatizzati. Gli Ospiti fanno in totale autonomia l'online check-in, quindi ricevono automaticamente la password e le istruzioni per entrare in casa. Inoltre ricevono mappe e una APP personalizzata per gli Ospiti con tutte le INFO sul B&B (wifi, istruzioni per arrivare, self check-out). Il sistema mi informa se devo intervenire manualmente (ma succede assai raramente perché se gli Ospiti non sono solerti vengono sollecitati da mail, messaggi tramite chat (nella chat dell'OTA che l'Ospite sta utilizzando) e pure via SMS automatici e gratuiti. Le sincronizzazioni sono istantanee quindi è impossibile un overbooking. E il costo comprende anche un bellissimo sito internet del B&B, dove si ricevono prenotazioni senza le commissioni degli OTA. I competitors fanno pagare il sito web a parte, mentre Lodgify no.

Inconvénients

Se si vogliono usare tutte le funzioni, allora all'inizio c'è da lavorare un pochettino. Anche se il 90% lo si fa in video chiamata con un Agente di Lodgify, gratuitamente. A me la Signora Alessia ha fornito due lunghe videochiamate, dove mi chiedeva come volessi i settaggi e lei li faceva al posto mio. Inoltre mi ha spiegato tutte le funzioni e ha fatto le connessioni con gli OTA e con CheKin per la consegna delle chiavi virtuali agli Ospiti e la registrazione delle schede (invio alla Polizia e all'Istat). Insomma non devo fare più nulla. L'unico svantaggio è che essendo io molto poco tecnologico sono stato in ballo diversi giorni. Ma poi ne è valsa la pena. ora non devo fare più NULLA!!! (mentre prima passavo 3 ore al giorno al PC)

Avantages

Reservas directas en la web y a través de envío de presupuesto al cliente.
Gestión de pago rápida y eficiente.
Buena atención por parte del soporte técnico.
Fácil contacto con el cliente a través de la App.

Inconvénients

No hay opción de diferenciación entre adultos y niños para ofrecer "niños gratis"
No hay posibilidad de cambio de reservas desde plataformas.
No hay opción de fichas de clientes para hacer su seguimiento.

Avantages

We chose Lodgify for it’s multi-channel support, remote lock integration, website builder and mobile phone support — all that was delivered as expected. In addition, the onboarding and post-launch support, as well as customer support has exceeded our expectations!

Inconvénients

There are a few features we hope to seem come more quickly in the roadmap, including support for sms/text messaging (this is how most folks prefer communicating) and some additional options on payment policies. We also would prefer an easier approach to handling phone reservations, as we do have guests who prefer to give us all their info over the phone and have us make it for them, versus online.

Avantages

The constant check back and follow up calls! Please continue this feature because it’s very helpful and makes your product way more valuable than other competitors on the marketplace. It really helped me to have a call with Alice at least every 3-6 months to discuss changes updates we had experienced on our accounts. She was very knowledgeable and was able to help me understand the system a little better after each call! I have forgotten a lot of information that I received during the set up calls. These calls help me to also make changes and add new features that I did not have originally.

Inconvénients

Taxes for the service I would like to have official invoices provided for bookings made over Lodgify only. This is very important for the user and there are no solutions for the taxes at this moment at least in Mexico.

Automated language translation. The idea is to use only Lodgy to respond to all the messages but once you respond over Lodgy the message is appears in the language that was written so Airbnb will no longer translate to for example French if the guest is coming from France and using the French version.
This is a big issue we have received two very bad reviews on booking.com and our unit is not being received any new bookings since because the guest were upset that the messages were sent in English and not Spanish!

Avantages

AllinOne-Lösung incl. API, Channelmanager, Websitie incl. Webhoasting &Layout, Kommunikation, Buchhaltung, Einbindung Social Media, SEO
Onboarding war sehr gut.

Inconvénients

Ich finde, dass alle Seiten die Möglichkeiten zur Gestaltung bieten sollten mit mehr Einstellmöglichkeiten, so z.B. dass die Telefonnummer in der Fußzeile die gleiche Farbe hat wie alle anderen Elemente. Feiner Skalierung der Webseiten. Bilder in exaktes Maß einzubinden bzw. Bilder beschneiden zu können. Werkzeug-Tool zum Entfernen der alten Formatierung.

Alternatives envisagées 

Smoobu

Pourquoi passer à Lodgify

Support besserer Kalender SEO

Avantages

QUE ES MUY INTUITIVO Y TIENE MUCHAS FUNCIONES

Inconvénients

EL TIEMPO (MÁS DE UN MES QUE DURA LA FORMACIÓN) Y ESTA MAÑANA TENÍA UNA CALL A LAS 11 CON [contenido sensible oculto] Y ME HA DEJADO COLGADO DESPUES DE CAMBIAR TODOS LOS PLANES DE TRABAJO Y NI SI QUIERA ME HA AVISADO, AÚN NO HE TERMINADO PERO ESTOY ESPERANDO QUE ME EXPLIQUEN PORQUE NI SI QUIERA HA RESPONDIDO A MIS MENSAJES

Avantages

Einfachkeit. Die App läuft bis jetzt auch super.

Inconvénients

Das während des Setups in dem channelmanager eine Liste von Zahlungsgateaways angezeigt wird die man zwar anklicken kann jedoch dann nachtäglich die Information bekommt das nur Stripe und Paypal und payyo (kompliziertes verfizierungsverfahren für private unterkunftbesitzer) angeboten bekommt. Wozu dann all die anderen Zahlungsanbieter fuer Kreditkartenzahlungen in der Liste aufführen. Stripe funktioniert ausserhalb von Europa nicht zumindest in Montenegro nicht. Weitere Nachteil es besteht nicht die Möglichkeit auf der eigenen Website die man über Lodgify einrichtet die Preise pro Nacht anzupassen das Sie günstiger sind als auf booking und airbnb die option besteht einfach nicht. Weitere Nachteil bei der SEO Optimierung damit die eigene Website in google Suchergebnissen weiter oben angezeigt wird erhält man garkeine Unterstüzung höchstens den Verweis es nachzulesen und sich die Kenntnisse durch Lexikon lesen selbst beizubringen. Jetzt hat man am Ende eine Website die niemand findet und die Gäste können einen nichteinmal mit Kreditkarte buchen. Letzter Nachteil bei Vertragsabschluss wurde mir versichert das die unterkunft die ich nicht über Lodgify verwalten möchte ich weiterhin über Booking verwalten kann was NICHT der Realität entspricht. Nach vielen Versuchen von Booking das Problem zu lösen und von Lodgify war es nicht möglich im bookingkalender das nicht in lodgify verwaltete Apartment buchbar zu stellen bedeutet seit vertragsabschluss war das apartment was über Booking laufen sollte ca. 1 monat dank blockierung durch lodgifys schnittstellenverbindung XML nicht buchbar. Einzige Lösung war den Vertrag auf ein weiteres Apartment zu erhöhen. Der Fehler lag definitiv nicht an Booking.

Alternatives envisagées 

Smoobu

Pourquoi passer à Lodgify

Wegen dem Support wenn es probleme gibt erreicht man immer jemanden.

Avantages

Lo que me ha gustado ha sido la amabilidad de todos sus agentes tienen un trato excelente

Inconvénients

No me ha gustado la sincronización, ha habido muchos errores al principio la herramienta me costó entenderla, también el calendario es complicado

Avantages

I started using Lodgify recently. In every moment of uncertainty and difficulty they helped and supported me. Always present and available for any eventuality. I know that if I need help I can count on their assistance.

Inconvénients

I would suggest adding more options for graphics and content of the Web creator

Avantages

Ein komplettes System zur Immobilien- & Ferienhaus-Vermietung! Einrichtung des Objekt, Einstellung der Kalender, Preise und allen Schnittstellen möglich. Und die liebe "[caché sensible contenu]" meine aktuelle Ansprechpartnerin, hat einen sehr guten Job gemacht in Sachen Betreuung, Begleitung und Umsetzung! Vielen Dank dafür!

Inconvénients

Nachdem jetzt alles vorerst steht und läuft, bin ich bestens zufrieden! ...was mir gut gefällt ist die schnelle Reaktion, wenn man Anregungen, Fragen oder Wünsche hat - das läuft tatsächlich jetzt alles super!

Avantages

The visual interface of Lodgify is very easy to view and therefore navigate around, we are still early days in transitioning to this platform. The onboarding process with [sensitive content hidden] was very good, she was excellent.

Inconvénients

Since fully onboarding I can see it does have several limitations, there is no invoicing system which is highly inconvenient, unable to edit the order of the listings making it confusing for us to manage our site and bookings, the sync process distorted all the images, it would be good to be able to catergorise images of the general property and facilities and individual rentals so we dont have to have repeition in the listings that show on the website .

Alternatives envisagées 

Hostaway

Pourquoi passer à Lodgify

Cost and visual interface played a role in it and i gathered feedback from other rantal property users

Avantages

It was fairly simple to get my website up and running. I am not tech savvy but format is very user friendly.

Inconvénients

The fact that they are not headquartered in USA some times slows response time a bit...hasn't been a problem though.

Avantages

All the system of Lodgify is clear, logical, quick to operate. Everything is logically placed where it should be (and this is important, it saves time and nerves). I have tried lots of platform, and must see that I have never been so happy with system as is Lodgify. Second thing i like most is the support.

Inconvénients

Connecting with Airbnb was a bit stressful for me, but I understand that it must be this hard. Otherwise, the way you guided me through this challenging journey was the best solution :)

Avantages

When it works. Theis ability to solve basic issues is good.

Inconvénients

We have been with Lodgify since the summer of 2023. Their first-tier customer service reps on the phone are great, they get 5 stars. They solve most issues/questions. However, if they cannot solve the issue and it is sent to their "tech team" (located is some other place, far, far away) service drops to a zero. We have been waiting over 5 weeks on one open ticket (messages to guests were not being sent) and over a week on another (VRBO attachments were no longer being sent). We are in the process of looking at other providers, likely to switch to Hostaway. It's too bad because in many ways they are great, but in the guest services business we can't afford to have them cost us thousands in lost bookings due to poor service.

Avantages

low cost, great customer support and service

Inconvénients

complex to learn at first but easy after

Avantages

- Pipeline
- very complete
- good price-value ratio
- customer service normally quite reactive

Inconvénients

- on boarding was so-so
- limited integration to other channels and other tools (e.g. Nuki)

Avantages

The pros of Lodgify are that it is exceptionally easy to use, as a fantastic help desk and has really helped me increase my bookings and work life balance. It does what it says on the tin.

Inconvénients

Lodgify could improve the CRM software to enable marketing to past customers and enquiries

Avantages

Performance. Anbindung an Airbnb. Zusätzlich Handy-Apps für die Verwaltung und der Support sowie das Oboarding

Inconvénients

Die Anbindung an Booking könnte auf das gleiche Niveau wir Airbnb gebracht werden. Bessere Integration der Marketplatz-App wie Charge Automation.

Avantages

Step-by-step instructions to configuring my channels and building my website

Inconvénients

I don’t like that I cannot edit a nightly rate inside of a quote without changing the overall nightly rate

Alternatives envisagées 

Guesty

Pourquoi passer à Lodgify

It was easy to get started on the free trial and then I couldn’t live without it

Avantages

[sensibler Inhalt ausgeblendet] hilft sehr gut, der Support ist leider nicht hilfreich oft.
Außerdem hätten wir letzte Woche auch gerne die 40% Rabatt erhalten auf den Jahresplan

Inconvénients

Dass der Support sehr langsam arbeitet und wir viele Sachen nicht zum Laufen bringen mit der eigenen Webseite.
Sehr unschön ist auch, dass wir letzte Woche gestartet sind und jetzt gibt es 40% Rabatt auf den Jahresplan… das macht es ungut

Alternatives envisagées 

Smoobu

Pourquoi passer à Lodgify

Es wurde viel Versprochen und es hat einen guten Eindruck gemacht was aber leider nicht so wirklich funktioniert

Avantages

Really nice platform that can synchronize all the data from the top vacation rental sites. The onboarding is quite involved but luckily they provide you with an expert that sets all the backend rules and default settings for you while showing you around. I spent a very productive 2 hours online with this agent and came out feeling very confident. I had spent some time playing around with a demo account before deciding to jump in, and that did not give me an overview of all the depth and flexibility that Lodgify offers. I'm really glad that I went with them.

Inconvénients

The single calendar view can use some optimizations (the multi calendar view is perfect). But they already told me they were looking into this and that there will be an update soon. In general it seems like they are constantly developing the platform further and so there are constant improvements.

Alternatives envisagées 

Smoobu et Hospitable.com

Pourquoi passer à Lodgify

I chose Lodgify because I could easily map different rate structures from Booking.com to Lodgify. Also because the own rental website support was extensive and there was no need to pay additional fees to accept reservations through it.

Avantages

Putting everything in one place. Having the calendar, inbox and channel manager together so you can check messages, booking dates etc.

Inconvénients

The onboarding was a lot of work and overwhelming. Not having an overview to start with and not knowing how long it would take.

Avantages

Der mega unkomplizierte, schnelle und sehr persönliche und menschliche Support bei Lodgify.
Bitte stellt nie von Mensch auf Maschine um... BITTE ✨🙏🏻✨
Vom Erstgespräch über das On Boarding und den einzelnen Problem-Lösungsgesprächen, ich möchte den menschlichen Kontakt nicht missen. Danke dafür!

Inconvénients

Nachteil tönt hart. Was ich aber dennoch verbesserungswürdig empfinde, wäre eine Anbindung an mehrere Plattformen als Privatanbieter. Mehr als »nur« Airbnb, Booking und Google ... Das wär richtig klasse.

Wenn Lodgify jetzt noch ein Tool entwicklen würde, wie ich dauerhaft zu meiner Traumauslastung komme - dann wäre das die Krönung!

Alternatives envisagées 

Smoobu

Pourquoi passer à Lodgify

✨ Einfacheres handling der Plattform ✨ mega Empfehlung von Annik Rauh (fewo-angels) auf Grund des außergewöhnlichen Kundensupport Teams - kann ich nur bestätigen Website Baukasten System - deutlich besser als bei Smoobu - hat natürlich auch noch Luft nach oben ;-) ist aber prima überschaubar - man kann dennoch einiges rausholen ✨ obwohl mir smoobu auch empfohlen wurde und ich gerne in eine Firma mit Deutschlandsitz investiert hätte - bin ich dennoch zu lodgify und bin mega froh

Avantages

Poder ver en el calendario la vista mensual entera de un alojamiento en la pantalla vertical para poder ver mejor todas las reservas del mes en toda la pantalla, no todos los channel manager lo tienen. Tambien el soporte lo facil que es su uso y que te conecten a varias plataformas más importantes de reservas ellos mismos.

Inconvénients

el precio siento que es muy caro, sobretodo para los que tenemos pocas propiedades y estamos empezando el negocio.

Avantages

Onboarding easy but once live we realised it did not do what it needed to do for our business so basically we have paid for a year for something we can't use.

Inconvénients

Disappointing Experience for Australian Businesses
We initially chose Lodgify for our Australian business, believing it to be the best option available. The onboarding process was smooth, and we were optimistic about going live. However, during the final session, a critical issue arose - Lodgify was unable to generate invoices with our ABN, a requirement for Australian businesses like ours.

This revelation in the final onboarding meeting was a deal-breaker. Lodgify's inability to meet our invoicing needs rendered the platform unsuitable for our operations. Despite the fact that it took longer than 14 days to set up the account, Lodgify adamantly refused to provide any refund for the upfront payment we made for a full year of service.

For Australian businesses looking for a comprehensive solution, Lodgify's insistence on using a third-party app for invoicing undermines the concept of a one-stop shop. Our experience with Lodgify has been a costly mistake, with over $2000 wasted. We caution other Australian businesses to steer clear of this software to avoid similar frustrations.

In conclusion, Lodgify's failure to address basic invoicing requirements for Australian businesses makes it an impractical choice for those seeking a seamless and integrated solution

Avantages

Ability to easily create my own direct website with a reservation and payment system

Inconvénients

This may not be specific to Lodgify but to the channels themselves and what they allow for integrations, but having to figure out if promotions or payments sync with Lodgify and Airbnb and Booking or VRBO is a challenge for me.

Alternatives envisagées 

Hostaway et Guesty

Pourquoi passer à Lodgify

Reviews from others saying it was easy to use as well as cost, was more affordable that others, especially since I only have one property

Avantages

In theory I love the features they have but too bad they all do not function properly and have caused us to lose money on resos because of Lodgify's continued errors

Inconvénients

Everything. Their customer support is terrible. all of their features are really buggy.

Alternatives envisagées 

Guesty

Pourquoi passer à Lodgify

thought it would be better but lodgify has proven to be horrible