TeamUp

Avantages

The software is very good value for money compared to competitors, the customer service is sensationally good.

Inconvénients

There are some restrictions in methods of charging (it would be so handy to have an option that allows the customer to add a second class immediately after the first class - back to back classes - at a discount).

Some of the back end navigation is a bit fiddly and the user journey takes quite a few clicks for some functions. BUT I don't think the other software options are any less fiddly and there is fantastic customer support anytime you need guidance.

Avantages

The software is superb. Super easy to use and to add in clients and instructors.
Change of class or training not a problem to make changes on the fly. The customer side is very very user friendly so anyone can use it

Inconvénients

i feel the reporting aspect could be better enhanced and also being able to add different email templates for different things, like birthdays or if someone has not booked on for a couple of weeks... Still struggling to do this aspect

Avantages

As soon as I started using TeamUp it was like I got over half of my week back! Previously, I had been invoicing clients for their class passes, manually taking bookings, getting clients to manually fill out forms and it took up a huge amount of time. TeamUp streamlined the way that my business operates immediately, freeing up my time to focus on delivery and marketing.

Inconvénients

For me as a small business I'd like to see the threshold raised slightly for the second tier of the monthly subscription price. Currently it sits at 50, perhaps 75 would be better. I'd also like the "New" status to automatically be removed from a client after they've attended their first class. I'd also like to see more customisation options for notifications for courses.

Alternatives envisagées 

Pourquoi passer à TeamUp

Avantages

Team Up is easy to use, to navigate around, to run reports and to manage income. It links with Zoom for online sessions. The Customer Service team are very helpful and knowledgeable. The chat function works well. As a scheduling system it is easy for our members to use too and to have on their home screens to access simply.

Inconvénients

It works well for what I need it to do on a laptop. However It occasionally doesn't load from my mobile home screen.

Avantages

I love how we can basically customize the entire platform to fit our needs at our facility

Inconvénients

I got nothing. I have zero complaints.

Avantages

easy to use, not over complicated. The customer service and support is excellent.integrated easily with my word press website.I only use a fraction of what the software is capable of doing but it is does everything i need it to

Inconvénients

It would be nice to have additional features to store clients programs but not essential

Alternatives envisagées 

Pourquoi passer à TeamUp

Avantages

I love the integration of the software and how I’m easy it is to set things up and to use it. Customer service is excellent, although I don’t have much need for it as the software just works :)

Inconvénients

I do find it expensive to use, but then if I had to employ someone to do what the software does for me then that would be far more expensive.

Avantages

I like how universal and common team up is, most customers are very farmiliar with it. I love how staff and instructors can easily access their class information

Inconvénients

There needs to be a duplicate course/class option to make timetabling for subsequent months better. Discount vouchers don't work well. They don't work at all on drop in classes and vouchers worth more than the value of the course are impossible to redeem the full amount on.It would be good if customers could buy multiple tickets etc too.

Avantages

The integration process was made easier with the fantastic assistance of the support team who were always available to help. The system works well. Team up continually work to stay up to date and have integrated Zoom and On demand video service in these last few years which have helped enormously.

Inconvénients

Possibly a class swap option within the courses.

Avantages

Easy to integrate with other software such as BoxMate. Simple system to use and easy to set up.

Inconvénients

There is no link to specific class types. You can only get a link to the whole calendar or to an individual class. E.g. it would be helpful to have a link for all "gymnastics classes".

Avantages

I've tested many members' management software options including the very overpriced Mindbody. TeamUP is simply THE BEST! Even with my limited computer skills, everything is so intuitive that I have no problems using it. (Never read any manual or help page) Admin guys have ZERO issues and most importantly our customers never had any issues with it either.
This software is already GREAT, simple, functional, fast and very affordable and yet the team is non stop bringing in new epic features. Reporting is very detailed and easy to navigate through.

Inconvénients

the fact that it was not available a few years back? ;-) It would have saved me a LOT of money, time and most of all stress.

Avantages

How top notch the customer support and onboarding is! I also love how easy it is to use. I love the reporting and how easy it is to extract information. I just love everything! It's great! and they only charge you based on how many customers you have which makes perfect sense!

Inconvénients

Sometimes my customers struggle to understand how it works which can be resolved but I personally don't spend enough time teaching them!

Alternatives envisagées 

Pourquoi passer à TeamUp

Avantages

*Easy to use for non-tech
*Integration with Zoom for my online classes
*Can run promotions and attach payment options
*Adjust memberships/classes/timetables quickly and easily
*On-Demand content

Inconvénients

To be able to add word files PDF to the On-Demand

Avantages

The system is easy to use and team up were great in helping me move the information I had onto the system. I was reluctant to use a system like this as I love my spreadsheets. However few friends were using this system and recommended it. I took a year to decide and better late than never.

It saves me time as clients have the option to manage there accounts and those that do not like IT, I can help them. No matter where I am, I can check the system and reply to queries, rather than waiting til get home or taking spreadsheets with me.

Payment options are flexible and I can give my clients the option of cash or gocardless, which works really well.

Whoever answers the phone or replies to your emails are supportive and really helpful at Team up. This for me is the biggest benefit of any system. Does not matter how good the system is, the support has to be there to.

Inconvénients

There are lots of ways to do things, which can be overwelming to begin with. However like anything new it just takes a while to discover all the options and what best suits you. The team up support is brilliant and are able to assist with all my queries.

Avantages

Dead easy to use once set up, customer service when help or advise needed is second to none , extremely customer centric, friendly and helpful, highly recommend.

Inconvénients

The only minor gripe I have is the membership payment software options used, GoCardless being the issue for me , payments into the business take too long to clear & process into the business account , no weekend or bank holiday payments, leading to then having to wait additional banking days which effects cash flow especially for a smaller facility... adding something like PAYPAL to the options would remedy this .

Avantages

I run a class in African Drumming. TeamUp manages bookings and payments and i have it set up so income coming in can be included in a finance software ledger without me having to lift a finger. Prior to this it really took up my time processing payments for individual customers. TeamUp also manages registrations and and deals with late cancellations. The customer care has been absolutely first class!

Inconvénients

Certain aspects could be a little more intuitive. It is a little tricky for a customer to register on behalf of someone else. There is a 'family' tab feature to do this but i think it is a little unclear from the customer's point of view how this tool works on their profile. however I can set this up for a customer.The price each month is a bit of a commitment, but for me it s worth it if it frees up my admin time.

Avantages

Ease, variety of things it can do, taking my small business to the next level with high powered software

Inconvénients

Sometimes it’s tricky to find things but it’s by far the most intuitive booking system I’ve used in comparison to similar products

Avantages

I love this software, it allows me to schedule multiple fitness classes and keep track of payments and class attendances easily.

Inconvénients

I find it difficult to view it as a customer, to see what their experience is like. Occasionally people find signing up to classes difficult. Sometimes I try to send people a link to get to the page they want to get to but it doesn't work because I'm on a business account.

Avantages

The customer service is second to none and the members find it easy to use.

Inconvénients

Sometimes setting things up is challenging but the team are always on hand to help and test things!

Alternatives envisagées 

Pourquoi passer à TeamUp

Avantages

Super simple, free app for members and they can book and cancel on their end. Dashboard is easy and I can change things on the back end.

Inconvénients

Wish there was a push notification to the app and not just the mass email - incase of class changes etc

Alternatives envisagées 

Pourquoi choisir TeamUp 

Pourquoi passer à TeamUp

Avantages

The Simplicity Of Use And All The Key Features To Really Help Track And Progress My Business Further.

Inconvénients

Honestly, Nothing At All. Extremely Happy.

Avantages

Managing customer memberships and payments

Inconvénients

It is only really for fitness - not set-up for our business - could easily be adapted for parent-child class management in my view. Also useful for fitness I guess would be better tracking of free trial classes and conversion rates.

Avantages

Once everything is set up, it pretty much runs the business

Inconvénients

I feel teamup introduces new features regularly

Avantages

Our customers love Teamup, especially the app. It is quick and easy for them to book onto classes. From the business owner perspective it is quick to set up memberships, track class attendance and you are notified if a payment fails. It is easy to keep ontop of everything. We only offer a few classes/week but for the ease this software creates and the time saved not chasing money etc we are very happy with Teamup. Finally, the customer service team are super helpful if you have any problems and need to call them.

Inconvénients

It's a little pricey compared to some of its contenders, especially if you only do a few classes/week.

Avantages

Easy to use and very clear. Many features available and I’m sure I do not use it to its full potential.

Inconvénients

I would like an option to activate a late cancel fee for members who late cancel a class, the system should charge then a pre determined fee.

We use boxmate alongside team up. Ideally one software should do everything in one package rather than two different interfaces.

Avantages

The ease of use for our members, the way you can analyze business metrics.

Inconvénients

It would be great if it was easier to amend membership pauses

Alternatives envisagées 

Pourquoi choisir TeamUp 

Logiciel antérieur 

Pourquoi passer à TeamUp

Avantages

It makes it very easy to track and control student's bookings, keep track of everyone's class passes and integrate with different payment systems so that it all syncs and works automatically without us having to do too much customer support.

Inconvénients

Could be great if it could integrate mb way, a Portuguese payment system.And have more options / details / ways to customise the integration with zoom.

Alternatives envisagées 

Pourquoi passer à TeamUp

Avantages

Easy to set up and use.Easy for members to book in.Lots of reporting and business management options.

Inconvénients

There was nothing I directly didn't like, but there were just a few features I would have liked that were not available.

Avantages

We use TeamUp for a shared calendar for our small business. It's easy to see all employees schedules, book appointments, and manage vacation days

Inconvénients

I wish there was more integration with Google Calendar, or better options to protect the calendar behind a login. Other than that, no complaints at all

Avantages

Affordable and customer service is good being able to get hold of someone on the phone that you can talk to that day.

Inconvénients

Few of the features and wording. As always we all want a few of our own processes

Avantages

As a personal training company, TeamUp was a game changer. Versus all the other products that I trialled, this was the simplest to use, easiest to set up and much more cost effective than the other systems. The support is great too. I cannot recommend this highly enough.

Inconvénients

In the earlier days when there was less functionality, it was more of a problem but now its fine. Possibly the aesthetics could be improved if I am being pedantic.

Alternatives envisagées 

Pourquoi passer à TeamUp

Avantages

It is intuitive and effective. Very easy to use.

Inconvénients

Nothing the software is simple and easy to use.

Alternatives envisagées 

Pourquoi choisir TeamUp 

Logiciel antérieur 

Pourquoi passer à TeamUp

Avantages

The product is constantly evolving and becoming a very good booking and membership software.The support is very friendly and helpful, takes maximum 48h for requests.

Inconvénients

The apps for Apple or Android are unfortunately worse than the webpage that you can link on the home screen.

Avantages

Modern and user friendly. Support team transition was very good.

Inconvénients

It's at the upper end of costs and not a cheap product for start up businesses.

Avantages

The latest update software is a dream to use , looks very professional.

Inconvénients

No major drawbacks discovered yet which is a plus

Alternatives envisagées 

Pourquoi passer à TeamUp

Avantages

Ease of use, price and support is all top notch

Inconvénients

They could roll out a all in one payment option for instant payments instead of third party

Avantages

The transition process was taken away from me which made it far easier and saved me a bunch of time.

Inconvénients

Some more detailed reports from an attendance point of view would be good.

Avantages

I got TeamUp earlier this year to replace another much cheaper product that my members really struggled with. While the initial set involved more work (the on demand area took a while as I had to manually add all of my video links), I’m much happier with my members’ experience, ease of use and fewer queries to me.

Inconvénients

I’d like more flexibility around customer reporting/views, being able to send more links to e.g. PARQs, more granularity on client journeys and contact (i.e. more flexibility and functionality around email and ideally the ability to send texts too).

Avantages

It is so clear and easy to use. The integration with stripe or gocardless is a huge positive for us.

Inconvénients

Reports can sometimes be hard work. It does what we want it to but can sometimes be complicated to find what we are after.

Avantages

Customer management is easy to use and monitor. Link with stripe and GoCardless is seamless. Constantly brining updates. Customer care team are quick to respond.

Inconvénients

Client app is lacking in features but I know they’re being worked on for later down the road.

Avantages

The fact that for the most part it runs itself! Once set up customers can follow a simple process of signing up and registering for classes without our input!

Inconvénients

The system seems to take a bit of a long winded approach to certain edits for example changing class times.

Avantages

TeamUp allows clients to create their own accounts, file their own enrolment forms and manage their own classes - taking a lot of the administrative burden away from the business owner. No more chasing payments or making mistakes! I believe that the facility for clients to set up a direct debit and create a recurring reservation for their preferred class helps with client retention and results!

Inconvénients

There is relatively limited personalisation of the class schedule, meaning that the calendar doesn't look seamless on my website.

Avantages

Wonderful, I love it, a real game changer. "It makes life so much easier for the management team, the fitness instructors and the members, and it saves us time (and money) and removes stress x"

Inconvénients

If a customer unregisters themselves from classes they do not show up on the slipping away report. On occasion this means that members can slip through the net(and end up leaving) and we have been unaware they havent been in as they dont show up on reports.(as they are constantly unregistering themselves, and not showing up on late cancellations or no shows reports). If we could have an option for "dormant" members, who are paying but not coming in and are unregistering, that would be the final piece in the puzzle for me. I was shown a way i could do this by tech support but it involved lots of spreadsheets and messing around, and a manual check almost. Thanks

Avantages

Integrations available - I use this software to not only hold all my membership information centrally along with let students purchase & pay for classes but it also integrates with my accountancy software, my mailing list software so everything is easy to manage

Inconvénients

It is expensive compared to a lot of other alternatives out there

Avantages

It's just easy. Never slows down, never any bugs, never any issues and the support is second to none. It just makes a gym owners life easy.

Inconvénients

One TINY thing for me which is to filter certain elements. I.E: Not to have inactive clients birthdays show up on our dashboard.

Avantages

TeamUp is really user friendly for our members and most importantly, we never experience system failures

Inconvénients

Not much not to like, would like the on demand content to accept other media & documents

Avantages

Team up is simple to use for the administrator and for our members. I set it up once which took about 1 days work and that work has rewarded us for over 2 years now. Daily I do a quick report check and with jsut that work I manage our whole membership database.

Inconvénients

The only thing I would like to see added is a direct link to our e-mail marketing softwear mailchimp.

Avantages

It's very straightforward to use, in the fitness industry were not overly keen on spending time on computers or software, it needs to be functional and straightforward

Inconvénients

To be fair we don't use the product to its fullest abilities, so don't really have much insight into any downsides

Avantages

It’s ease of use - the functionality is second to none

Inconvénients

None whatsoever - the tool itself doesn’t need anything as everything it’s advertised is available.

Avantages

I like that it handles payments for me and the customer service is fab here you guys responded so quickly and always go out to your way to make Instructuctive videos etc

Inconvénients

The way clients payments go through and that it says “direct debit” for one off payments